Customer reviews of nataliaspzoo.eu

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 761 published reviews
5 695 91% 4 52 7% 3 10 1% 2 1 0% 1 3 0%

Summary of reviews

The store delivers with speed and reliability, providing fast shipping and on-time delivery across numerous orders, often with well-packaged items and top-quality construction. Customers repeatedly praise the product craftsmanship and comfortable design, highlighting durable materials, comfortable cushions, and fittings that fit specific setups such as vehicles and swings. Communication and service are strong points, with responsive, helpful email advice and a professional, smooth ordering experience that customers describe as quick and uncomplicated. Overall, shoppers express consistent satisfaction with the product descriptions aligning with reality, reliable fulfillment, and long-lasting, practical items that suit their needs.

3 star reviews

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O
Olivier M.
Rating: 3 out of 5
following a purchase from 21/07/2026
Satisfied with the quality of the armchair, but the blue color is totally black, and therefore very dirty.
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Response from nataliaspzoo.eu
Hello Olivier,

Thank you for your feedback and we are pleased to hear that you are satisfied with the quality of our armchair. We take your comments regarding the color into account and are working to improve our information about our products to better meet your expectations.

Best regards,
The Natalia Spzoo team
T
Tagesgruppen Lübbenau H.
Rating: 3 out of 5
following a purchase from 14/06/2024
It was not clearly visible on the Internet that the item was not suitable for our needs. The service by e-mail with the employee, Mr. Musial, regarding a problem resolution/return was very good.
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Sabine D.
Rating: 3 out of 5
following a purchase from 16/06/2024
very satisfied with the fast shipping (DHL), the dog basket seems to be of good quality - but unfortunately my dog refuses to use it, I think the reason is the fact that there is a just border on two sides... too bad.
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Berenike L.
Rating: 3 out of 5
following a purchase from 28/01/2024
Delivery very fast and everything great. The wrong color was delivered or the pictures online are a total hoax. I don't need an exchange as I needed the product straight away. Still a pity.
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Mathieu G.
Rating: 3 out of 5
following a purchase from 04/01/2024
Package never arrived, immediately refunded but no contact with seller
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Erida D.
Rating: 3 out of 5
following a purchase from 28/09/2023
Perfect
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Anna-Maria A.
Rating: 3 out of 5
following a purchase from 16/03/2023
Fast and uncomplicated
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Response from nataliaspzoo.eu
Cher client

Nous vous remercions pour votre achat et votre feedback positif. Nous sommes heureux que vous soyez satisfait de notre service et que tout se soit déroulé rapidement et sans complications.

Cependant, nous avons remarqué que vous ne nous avez donné que 3 étoiles sur 5. Nous serions très heureux si vous pouviez nous dire ce que nous pouvons améliorer afin de vous offrir un meilleur service à l'avenir.

Nous vous remercions encore une fois pour votre achat et vos commentaires.

Avec nos meilleures salutations,
L'équipe du service clientèle de Natalia Spzoo
T
Thomas S.
Rating: 3 out of 5
following a purchase from 27/10/2022
Shipping speed Note 4. item quality Note 3 tracking Note 1.
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Kathleen F.
Rating: 3 out of 5
following a purchase from 20/04/2022
The Wsre is perfect and fits like a glove, shipping is a bit expensive. Therefore 1 star deduction.
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Jeanne D.
Rating: 3 out of 5
following a purchase from 04/04/2022
The color is not what I expected. The package was left in the hall without me being notified, but I had asked for it when I ordered. Otherwise good value for money.
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