Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.
Really very disappointed with the quality because once out of the packaging the product loses about 30 percent of its volume so it's a scam pumped with water or other chemical substances to have volume with photos to support if you wish
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Sandra R.
Rating: 1 out of 5
following a purchase from 31/05/2026
The amber stones smell very very little. I put 20 in a 19 square meter room and despite that it doesn't smell. I am really very disappointed with my first purchase.
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Christian P.
Rating: 1 out of 5
following a purchase from 17/05/2026
The package was not delivered to the requested relay in my town, but 15 km away from my home, in the absence of any public transport.
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Amelie R.
Rating: 3 out of 5
following a purchase from 17/05/2026
Each item was wrapped with between 1 and 4 plastics. This excessive packaging means I will no longer order from this seller. Too bad, but in 2026, it's high time to change practices!
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Sofia E.
Rating: 1 out of 5
following a purchase from 02/04/2026
I have not received my order
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Alain M.
Rating: 3 out of 5
following a purchase from 11/04/2026
The package was sent to me in Grenoble, while I live in Voiron. I did not understand why?
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Justine E.
Rating: 1 out of 5
following a purchase from 30/03/2026
Bad relay point despite an exchange with support
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Naoufal E.
Rating: 1 out of 5
following a purchase from 09/03/2026
This is not white musk. Smell of soap. Really disappointed
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Cindy F.
Rating: 1 out of 5
following a purchase from 02/03/2026
My order is pierced and you don't even refund me or make a commercial gesture
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Mr E.
Rating: 1 out of 5
following a purchase from 22/02/2026
Cream that causes redness
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Meriem C.
Rating: 1 out of 5
following a purchase from 03/02/2026
Hello, I did not receive my package at the usual relay point, I was not notified beforehand and I have not received my refund, please do what is necessary as soon as possible, thank you
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Response from Natureluxy-shop
We thank you Meriem for your feedback and are sincerely sorry for this inconvenience. Your satisfaction is our priority, and we are doing what is necessary to resolve this issue quickly. We will process your refund request and keep you informed as soon as possible.
Thank you for your understanding and patience.
Best regards,
The Natureluxy-shop team
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Christophe A.
Rating: 3 out of 5
following a purchase from 26/01/2026
Bought two times a package, outer boxes fine but nettle powder bags pierced inside.
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Response from Natureluxy-shop
Thank you for your feedback Christophe regarding your experience with Natureluxy-shop. We are sorry to learn that the nettle powder bags were damaged. Your feedback is valuable and we will improve our packaging to avoid this type of problem in the future. Please feel free to contact us for any assistance or compensation.
Best regards,
The Natureluxy-shop team
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Karine S.
Rating: 1 out of 5
following a purchase from 25/01/2026
Unfortunately broken the next day. My previous review was not meant for you.
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Response from Natureluxy-shop
We thank you Karine for your feedback and are sincerely sorry to learn that you encountered a problem with your order. Your satisfaction is our priority and we are committed to resolving this situation as quickly as possible. Please feel free to contact us directly so we can assist you.
Best regards,
The Natureluxy-shop team
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Brigitte M.
Rating: 2 out of 5
following a purchase from 22/01/2026
I ordered Senna tea, nothing to complain about, but the rose water is not natural, I am disappointed, it makes the hair porous
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Response from Natureluxy-shop
Thank you for taking the time to share your feedback Brigitte. We are delighted to learn that you are satisfied with your Senna tea order. Regarding the rose water, we apologize for this disappointment. Your feedback is valuable and will help us improve the quality of our products. Please feel free to contact us for any questions or assistance.
Best regards,
The Natureluxy-shop team.
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Souad E.
Rating: 1 out of 5
following a purchase from 21/01/2026
It's a terrible experience because I didn't receive my order
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Response from Natureluxy-shop
Hello Souad,
We are sincerely sorry to learn that your order has not arrived. Your experience is important to us and we want to reassure you. Please feel free to contact our customer service, who will be happy to resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
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Anna H.
Rating: 1 out of 5
following a purchase from 14/01/2026
Package not arrived
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Response from Natureluxy-shop
Thank you very much, Anna, for taking the time to leave a review. We are sorry to hear that your package did not arrive. Your satisfaction is very important to us, and we would like to resolve this issue as quickly as possible. Please contact our customer service directly so we can assist you.
Best regards,
Your Natureluxy-Shop team
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Felix B.
Rating: 3 out of 5
following a purchase from 13/12/2025
I didn't receive the package yet, can you arrange a resend please?
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Response from Natureluxy-shop
Hello Felix,
Thank you for your feedback. We're sorry to hear that you haven't yet received your package. We understand how frustrating this can be. To help you further, could you please provide your order number? We are committed to resolving this issue quickly and arranging for a replacement shipment if necessary.
Sincerely,
The Natureluxy-shop Team
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Leïla H.
Rating: 1 out of 5
following a purchase from 04/01/2026
Order not delivered to the expected location (far from my home). I wasn't even informed. VERY DISAPPOINTED
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Response from Natureluxy-shop
We are truly sorry for the inconvenience caused by the carrier.
We thank you for your feedback, and we are sincerely sorry to learn that your experience did not meet your expectations. Delivery is a priority for us, and we take your comments very seriously. We will investigate this issue to prevent it from happening again. Please do not hesitate to contact us directly so that we can resolve this situation as quickly as possible.
Best regards,
The Natureluxy-shop team
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Andrea S.
Rating: 1 out of 5
following a purchase from 27/12/2025
MY ORDER HAS NOT ARRIVED AND I'VE BEEN WAITING FOR 10 DAYS. ALSO, THEY GOT THE SHIPPING ADDRESS WRONG AND IT WILL ARRIVE AT A PICKUP POINT FAR AWAY. NEVER AGAIN....
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Response from Natureluxy-shop
Hello Andrea,
We are sincerely sorry to learn that your order has not yet arrived and that you have encountered issues with the delivery address. We fully understand your frustration. To resolve this situation as quickly as possible, please contact us directly so we can assist you. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
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Ribchen R.
Rating: 3 out of 5
following a purchase from 13/12/2025
Bottle opened a bit lost oil. Plus package searched not even relay package.
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Response from Natureluxy-shop
Thank you Ribchen for taking the time to leave your review. We are sorry to learn that you encountered issues with the bottle opening and the search for your package. Your feedback is valuable and helps us improve our services. Do not hesitate to contact us directly for any further assistance.
Best regards,
The Natureluxy-shop team
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Mme Kone D.
Rating: 3 out of 5
following a purchase from 02/12/2025
The packaging of one of my products was torn, which caused a spill of the contents in the box. Other than that, the delivery was very fast and I am satisfied with my purchases.
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Response from Natureluxy-shop
We thank you Mrs. KONE for your feedback and we are delighted to learn that the delivery was quick and that you are satisfied with your purchases. However, we are sorry to hear that the packaging of one of your products was damaged. Your feedback is valuable and we strive to improve our service. Please do not hesitate to contact us for any assistance.
Best regards,
The Natureluxy-shop team
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Laura S.
Rating: 3 out of 5
following a purchase from 21/11/2025
The oil is great, I was a little disappointed that the packaging was slightly open and some oil leaked out. It wasn't much, but it should still be packaged better. Nevertheless, it's a very pleasant oil that smells great and does its job.
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Response from Natureluxy-shop
Thank you, Laura, for taking the time to share your feedback on our product. We are delighted to hear that you appreciate the oil and its pleasant fragrance. However, we are sorry to hear that the packaging did not meet your expectations and that some product leaked. We take your comments very seriously and will review our packaging procedures to prevent this type of inconvenience in the future. Thank you for your understanding and trust.
Sincerely,
The Natureluxy-shop Team
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Nashera B.
Rating: 1 out of 5
following a purchase from 15/11/2025
Did not receive the package so not happy at all
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Response from Natureluxy-shop
We are truly sorry to learn that you have not received your package. Your satisfaction is our priority and we take your feedback very seriously. Could you please contact us directly so that we can resolve this issue quickly? We are here to help you and we thank you for your understanding.
Sincerely,
The Natureluxy-shop team
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Fatima O.
Rating: 3 out of 5
following a purchase from 18/10/2025
The ghassoul I ordered is not the same as I usually order, it does not have the same taste
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Response from Natureluxy-shop
Thank you Fatima for taking the time to share your opinion on our site. We are sorry to learn that the ghassoul you received does not meet your expectations. Your feedback is valuable, and we will examine it to improve the quality of our products. Please do not hesitate to contact us directly to discuss your experience in more detail.
Best regards,
The Natureluxy-shop team
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Othman B.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not like it
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Response from Natureluxy-shop
We thank you Othman for taking the time to share your opinion, even if it is disappointing. Your satisfaction is at the heart of our priorities, and we would be happy to learn more about your experience in order to improve our services. Please do not hesitate to contact us directly, your feedback is valuable to us.
Best regards,
The Natureluxy-shop team
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Dalila B.
Rating: 1 out of 5
following a purchase from 08/10/2025
I haven't received anything so I can't give my opinion
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Response from Natureluxy-shop
Thank you Dalila for taking the time to share your experience. We are sorry to learn that you have not yet received your order. We invite you to contact us directly so that we can help you resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
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Hebara N.
Rating: 1 out of 5
following a purchase from 07/10/2025
Not satisfied
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Response from Natureluxy-shop
We thank you Hebara for taking the time to share your review. We are sorry to learn that your experience with our shop did not meet your expectations. Your satisfaction is our priority and we would be happy to know your suggestions to improve our services. Please feel free to contact us directly to discuss.
Best regards,
The Natureluxy-shop team
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Nathalie B.
Rating: 2 out of 5
following a purchase from 30/09/2025
Delivery too long
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Response from Natureluxy-shop
Thank you Nathalie for taking the time to share your feedback. We understand that the delivery time can be frustrating and we are constantly striving to improve our services. Your satisfaction is our priority, and we assure you that we are working hard to provide you with an optimal experience. Please feel free to reach out to us for any questions.
Best regards,
The Natureluxy-shop team
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Khadija B.
Rating: 1 out of 5
following a purchase from 28/09/2025
I received my package, everything was spilled in the poorly packed box ??
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Response from Natureluxy-shop
We thank you Khadija for taking the time to share your experience. We are sorry to hear that your package arrived in poor condition. Your feedback is valuable and we will strengthen our packaging process to avoid this type of inconvenience in the future. Please feel free to contact us for any assistance.
Best regards,
The Natureluxy-shop team
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Jonathan A.
Rating: 2 out of 5
following a purchase from 27/09/2025
Sticks of different sizes, a lot of very small sticks, a bit disappointed.
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Response from Natureluxy-shop
Thank you for taking the time to share your feedback. We are sorry to hear that the sticks did not fully meet your expectations. Your feedback is valuable and will help us improve our offering. Please feel free to contact us for any questions or assistance.
Best regards,
The Natureluxy-shop team
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Nicole N.
Rating: 1 out of 5
following a purchase from 20/09/2025
Not the desired format, not the scent of white musk found, I am very disappointed...
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Response from Natureluxy-shop
We thank you, Nicole, for sharing your review. We are sorry to learn that the product does not meet your expectations, particularly regarding the format and scent. Your satisfaction is important to us and we will take your feedback into account to improve our offers. Please feel free to contact us directly for any further assistance.
Best regards,
The Natureluxy-shop Team
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David M.
Rating: 2 out of 5
following a purchase from 10/07/2025
Great product
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Response from Natureluxy-shop
Thank you David for your feedback! We are delighted that you appreciate our products. Your satisfaction is our priority and we are committed to continuously improving our site to offer you the best possible experience. Please feel free to share your suggestions with us.
Best regards,
The Natureluxy-shop team
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Andy V.
Rating: 1 out of 5
following a purchase from 08/07/2025
I received the item of my order in a deteriorated state. Therefore, I am generally disappointed.
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Response from Natureluxy-shop
We thank you Andy for your feedback and are sincerely sorry to learn that your order arrived in an unsatisfactory state. We place great importance on the quality of our products and the satisfaction of our customers. We invite you to contact our customer service to find a quick and suitable solution to your situation.
Best regards,
The Natureluxy-shop team
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Vlasta Z.
Rating: 1 out of 5
following a purchase from 20/06/2025
The apple oil is not what I expected. Otherwise, the delivery was fast and smooth.
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Response from Natureluxy-shop
Thank you very much, Vlasta, for your feedback. We are sorry that the apple oil did not meet your expectations. Your satisfaction is important to us, and we appreciate your feedback, which helps us improve. Please feel free to contact us directly to discuss your expectations or ask further questions.
Best regards,
The Natureluxy-Shop team
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Heba A.
Rating: 1 out of 5
following a purchase from 06/06/2025
I do not receive my purchase
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Response from Natureluxy-shop
According to the tracking, the package was successfully collected from the collection point on June 18:
TEXTOR SPATI
TEXTORSTRASE 28
60594 - FRANKFURT AM MAIN
Sincerely,
The Natureluxy-shop Team
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Laetitia S.
Rating: 1 out of 5
following a purchase from 05/06/2025
Does not work
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Response from Natureluxy-shop
We thank you Laetitia for taking the time to share your experience. We are sorry to learn that you encountered difficulties. Please do not hesitate to contact us directly so that we can help you resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
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Mohamed A.
Rating: 2 out of 5
following a purchase from 02/05/2025
Thank you
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Response from Natureluxy-shop
Thank you for your feedback Mohamed. We are delighted that you took the time to contact us. If you have any suggestions or questions, please feel free to let us know. Your satisfaction is our priority and we hope to see you again soon on Natureluxy-shop.
Best regards,
The Natureluxy-shop team
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Sami D.
Rating: 1 out of 5
following a purchase from 04/04/2025
The pickup point is closed
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Response from Natureluxy-shop
Thank you Sami for sharing your review. We understand your frustration regarding the closure of the pickup point. Please know that we take our customers' satisfaction very seriously and are actively working to improve our delivery services. Do not hesitate to contact us directly for any assistance, we are here to help you.
Best regards,
The Natureluxy-shop team
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Abdallah H.
Rating: 1 out of 5
following a purchase from 16/04/2025
Thank you, I received my order
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Response from Natureluxy-shop
We thank you ABDALLAH for your feedback and are delighted that you received your order. Do not hesitate to contact us if you have any questions or additional needs. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
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Said H.
Rating: 2 out of 5
following a purchase from 08/04/2025
I ordered normal jujube honey and not crystallized jujube honey, even if it is good for consumption, but still
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Response from Natureluxy-shop
We thank you Said for your feedback regarding your order. We are pleased to learn that you appreciated the quality of our honey, but we are sorry for the confusion regarding the type of honey received. Your opinion is valuable and helps us improve our service. However, honey that crystallizes does not mean it is bad honey; on the contrary, poor quality honeys do not crystallize.
Best regards,
The Natureluxy-shop team
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