Customer reviews of Natureluxy-shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 3 589 published reviews
5 3 226 90% 4 249 7% 3 43 1% 2 12 0% 1 59 2%

Summary of reviews

Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.

Reviews 1, 2, 3 and 4 stars

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D
Dominique M.
Rating: 4 out of 5
following a purchase from 10/10/2025
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Response from Natureluxy-shop
We sincerely thank you Dominique for your positive review on our site Natureluxy-shop. We are delighted that your experience was satisfactory and remain at your disposal for any questions or suggestions that could further improve our services.

Best regards,
The Natureluxy-shop team
D
Dalila B.
Rating: 1 out of 5
following a purchase from 08/10/2025
I haven't received anything so I can't give my opinion
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Response from Natureluxy-shop
Thank you Dalila for taking the time to share your experience. We are sorry to learn that you have not yet received your order. We invite you to contact us directly so that we can help you resolve this issue quickly. Your satisfaction is our priority.

Best regards,
The Natureluxy-shop team
H
Hebara N.
Rating: 1 out of 5
following a purchase from 07/10/2025
Not satisfied
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Response from Natureluxy-shop
We thank you Hebara for taking the time to share your review. We are sorry to learn that your experience with our shop did not meet your expectations. Your satisfaction is our priority and we would be happy to know your suggestions to improve our services. Please feel free to contact us directly to discuss.

Best regards,
The Natureluxy-shop team
K
Kama F.
Rating: 4 out of 5
following a purchase from 01/10/2025
Very fast.
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Response from Natureluxy-shop
We sincerely thank you Kama for your feedback and for the rating of 4/5. We are delighted to learn that you found our service fast. Your satisfaction is our priority, and we hope to see you again soon on Natureluxy-shop. Please feel free to share your suggestions to improve your experience.

Best regards,
The Natureluxy-shop team
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Nathalie B.
Rating: 2 out of 5
following a purchase from 30/09/2025
Delivery too long
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Response from Natureluxy-shop
Thank you Nathalie for taking the time to share your feedback. We understand that the delivery time can be frustrating and we are constantly striving to improve our services. Your satisfaction is our priority, and we assure you that we are working hard to provide you with an optimal experience. Please feel free to reach out to us for any questions.

Best regards,
The Natureluxy-shop team
K
Khadija B.
Rating: 1 out of 5
following a purchase from 28/09/2025
I received my package, everything was spilled in the poorly packed box ??
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Response from Natureluxy-shop
We thank you Khadija for taking the time to share your experience. We are sorry to hear that your package arrived in poor condition. Your feedback is valuable and we will strengthen our packaging process to avoid this type of inconvenience in the future. Please feel free to contact us for any assistance.

Best regards,
The Natureluxy-shop team
M
Maria P.
Rating: 4 out of 5
following a purchase from 28/09/2025
Very good
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Response from Natureluxy-shop
We sincerely thank you Maria for your positive feedback and your rating of 4/5 on our Natureluxy-shop site. We are delighted to learn that you had a satisfactory experience. Please feel free to share your suggestions to further improve our services. We look forward to seeing you again soon!

Best regards,
The Natureluxy-shop team
J
Jonathan A.
Rating: 2 out of 5
following a purchase from 27/09/2025
Sticks of different sizes, a lot of very small sticks, a bit disappointed.
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Response from Natureluxy-shop
Thank you for taking the time to share your feedback. We are sorry to hear that the sticks did not fully meet your expectations. Your feedback is valuable and will help us improve our offering. Please feel free to contact us for any questions or assistance.

Best regards,
The Natureluxy-shop team
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Nicole N.
Rating: 1 out of 5
following a purchase from 20/09/2025
Not the desired format, not the scent of white musk found, I am very disappointed...
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Response from Natureluxy-shop
We thank you, Nicole, for sharing your review. We are sorry to learn that the product does not meet your expectations, particularly regarding the format and scent. Your satisfaction is important to us and we will take your feedback into account to improve our offers. Please feel free to contact us directly for any further assistance.

Best regards,
The Natureluxy-shop Team
N
Najet A.
Rating: 4 out of 5
following a purchase from 12/09/2025
Good site, a bit expensive
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Response from Natureluxy-shop
We sincerely thank you, Najet, for your positive review and for your rating of 4/5. We are glad that you like our site, even if you find our prices a bit high. We strive to offer quality products that reflect our commitment to excellence. Please feel free to reach out to us if you have any other questions or suggestions.

Best regards,
The Natureluxy-shop Team
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Nadjib Z.
Rating: 4 out of 5
following a purchase from 01/09/2025
Very good
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Response from Natureluxy-shop
We sincerely thank you Nadjib for your positive feedback on our site 'Natureluxy-shop'. Your satisfaction is our priority, and we are delighted that you had a pleasant experience. Please feel free to reach out to us for any suggestions or assistance you may need.

Best regards,
The Natureluxy-shop team
D
Djamila G.
Rating: 4 out of 5
following a purchase from 08/08/2025
Good products carefully packaged.
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Response from Natureluxy-shop
We sincerely thank you Djamila for your positive feedback and your rating of 4/5. We are delighted to learn that our products have satisfied you and that their packaging met your expectations. Your opinion is valuable and motivates us to continue improving our services. We look forward to seeing you again soon on Natureluxy-shop!

Best regards,
The Natureluxy-shop team
S
Sanae A.
Rating: 4 out of 5
following a purchase from 16/07/2025
Good
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Response from Natureluxy-shop
We sincerely thank you Sanae for your positive feedback and your 4/5 rating. We are delighted that you found your experience on our site Natureluxy-shop satisfactory. Please feel free to share your suggestions so that we can further improve our services. We look forward to seeing you again soon!

Best regards,
The Natureluxy-shop team
R
Regine M.
Rating: 4 out of 5
following a purchase from 11/07/2025
Exactly what I expected
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Response from Natureluxy-shop
We warmly thank you Régine for your positive feedback on our site "Natureluxy-shop". We are delighted that our products met your expectations and we hope to see you soon for new discoveries. Please feel free to share your suggestions to further improve your experience.

Best regards,
The Natureluxy-shop team
D
David M.
Rating: 2 out of 5
following a purchase from 10/07/2025
Great product
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Response from Natureluxy-shop
Thank you David for your feedback! We are delighted that you appreciate our products. Your satisfaction is our priority and we are committed to continuously improving our site to offer you the best possible experience. Please feel free to share your suggestions with us.

Best regards,
The Natureluxy-shop team
A
Andy V.
Rating: 1 out of 5
following a purchase from 08/07/2025
I received the item of my order in a deteriorated state. Therefore, I am generally disappointed.
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Response from Natureluxy-shop
We thank you Andy for your feedback and are sincerely sorry to learn that your order arrived in an unsatisfactory state. We place great importance on the quality of our products and the satisfaction of our customers. We invite you to contact our customer service to find a quick and suitable solution to your situation.

Best regards,
The Natureluxy-shop team
V
Vlasta Z.
Rating: 1 out of 5
following a purchase from 20/06/2025
The apple oil is not what I expected. Otherwise, the delivery was fast and smooth.
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Response from Natureluxy-shop
Thank you very much, Vlasta, for your feedback. We are sorry that the apple oil did not meet your expectations. Your satisfaction is important to us, and we appreciate your feedback, which helps us improve. Please feel free to contact us directly to discuss your expectations or ask further questions.

Best regards,
The Natureluxy-Shop team
A
Alain L.
Rating: 4 out of 5
following a purchase from 11/06/2025
OK
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Response from Natureluxy-shop
We thank you Alain for taking the time to share your review on Natureluxy-shop. We are pleased to see that your experience has been positive. If you have any suggestions or specific requests to improve our service, please do not hesitate to let us know. Your feedback is valuable to us.

Best regards,
The Natureluxy-shop team
H
Heba A.
Rating: 1 out of 5
following a purchase from 06/06/2025
I do not receive my purchase
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Response from Natureluxy-shop
According to the tracking, the package was successfully collected from the collection point on June 18:

TEXTOR SPATI
TEXTORSTRASE 28
60594 - FRANKFURT AM MAIN

Sincerely,
The Natureluxy-shop Team
L
Laetitia S.
Rating: 1 out of 5
following a purchase from 05/06/2025
Does not work
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Response from Natureluxy-shop
We thank you Laetitia for taking the time to share your experience. We are sorry to learn that you encountered difficulties. Please do not hesitate to contact us directly so that we can help you resolve this issue quickly. Your satisfaction is our priority.

Best regards,
The Natureluxy-shop team
A
Azdine M.
Rating: 4 out of 5
following a purchase from 02/06/2025
Very satisfied as usual
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Response from Natureluxy-shop
We sincerely thank you Azdine for your positive review and for your loyalty to Natureluxy-shop. We are delighted to know that you are very satisfied with our services. Your satisfaction is our priority, and we look forward to seeing you again soon on our site.

Best regards,
The Natureluxy-shop team
K
Karim B.
Rating: 4 out of 5
following a purchase from 07/05/2025
Great
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Response from Natureluxy-shop
We warmly thank you Karim for your positive feedback on our site "Natureluxy-shop". Your satisfaction is our priority, and we are delighted that you appreciated your experience. Please feel free to reach out to us for any questions or suggestions!

Best regards,
The Natureluxy-shop team
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Nadia E.
Rating: 4 out of 5
following a purchase from 04/05/2025
First order, arrived on time and in good condition. Cosmetic argan oil and Ethiopian black seed oil. I would have just liked the packaging to be glass to avoid plastic contamination in the oil.
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Response from Natureluxy-shop
We sincerely thank you Nadia for your feedback and are delighted to learn that your first order was delivered on time and in perfect condition. Your comment regarding glass packaging is very relevant. We hope to see you soon on Natureluxy-shop.

Best regards,
The Natureluxy-shop team
M
Mohamed A.
Rating: 2 out of 5
following a purchase from 02/05/2025
Thank you
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Response from Natureluxy-shop
Thank you for your feedback Mohamed. We are delighted that you took the time to contact us. If you have any suggestions or questions, please feel free to let us know. Your satisfaction is our priority and we hope to see you again soon on Natureluxy-shop.

Best regards,
The Natureluxy-shop team
S
Sami D.
Rating: 1 out of 5
following a purchase from 04/04/2025
The pickup point is closed
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Response from Natureluxy-shop
Thank you Sami for sharing your review. We understand your frustration regarding the closure of the pickup point. Please know that we take our customers' satisfaction very seriously and are actively working to improve our delivery services. Do not hesitate to contact us directly for any assistance, we are here to help you.

Best regards,
The Natureluxy-shop team
A
Abdallah H.
Rating: 1 out of 5
following a purchase from 16/04/2025
Thank you, I received my order
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Response from Natureluxy-shop
We thank you ABDALLAH for your feedback and are delighted that you received your order. Do not hesitate to contact us if you have any questions or additional needs. Your satisfaction is our priority.

Best regards,
The Natureluxy-shop team
S
Said H.
Rating: 2 out of 5
following a purchase from 08/04/2025
I ordered normal jujube honey and not crystallized jujube honey, even if it is good for consumption, but still
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Response from Natureluxy-shop
We thank you Said for your feedback regarding your order. We are pleased to learn that you appreciated the quality of our honey, but we are sorry for the confusion regarding the type of honey received. Your opinion is valuable and helps us improve our service. However, honey that crystallizes does not mean it is bad honey; on the contrary, poor quality honeys do not crystallize.

Best regards,
The Natureluxy-shop team
P
Pascal M.
Rating: 3 out of 5
following a purchase from 08/04/2025
Very good product
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Response from Natureluxy-shop
Thank you for your feedback Pascal and for taking the time to share your opinion. We are delighted that you liked our product! We are constantly working to improve our service, so please feel free to share your suggestions to achieve the maximum rating.

Best regards,
The Natureluxy-shop team
H
Hafeda E.
Rating: 4 out of 5
following a purchase from 28/03/2025
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Response from Natureluxy-shop
We sincerely thank you Hafeda for your positive evaluation of 4/5 and for your supportive gesture. We are delighted that your experience on our site "Natureluxy-shop" was enjoyable. Don't hesitate to share your suggestions, we are listening to improve!

Best regards,
The Natureluxy-shop team
S
Slimane R.
Rating: 2 out of 5
following a purchase from 17/03/2025
Received 2 days late and on top of that, not at the requested location. Complaint made and no commercial gesture or reimbursement of shipping costs
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Response from Natureluxy-shop
We thank you Slimane for taking the time to share your feedback. We are sorry to learn that your order did not arrive on time and at the correct location. Your satisfaction is very important to us and we take your comments very seriously. We encourage you to contact our customer service to discuss your situation so that we can find an appropriate solution.

Best regards,
The Natureluxy-shop team
V
Valerie P.
Rating: 2 out of 5
following a purchase from 15/03/2025
Disappointed
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Response from Natureluxy-shop
Hello Valerie,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience with Natureluxy-shop did not meet your expectations. Your satisfaction is our priority and we would like to understand how we could improve our services. Please feel free to contact us directly to discuss your concerns.

Best regards,
The Natureluxy-shop team
C
Claudine C.
Rating: 4 out of 5
following a purchase from 13/03/2025
Good product. Meets my expectations
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Response from Natureluxy-shop
Hello Claudine,

Thank you very much for your positive feedback! We are delighted to learn that our product met your expectations. Your satisfaction is our priority. Don't hesitate to reach out to us if you have any other questions or needs.

Best regards,
The Natureluxy-shop team
E
Elhame B.
Rating: 1 out of 5
following a purchase from 02/03/2025
Degradation
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Response from Natureluxy-shop
We thank you Elhame for sharing your feedback. We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority and we would like to understand what happened in order to improve our services. Please feel free to contact us directly to discuss this.

Best regards,
The Natureluxy-shop team
C
Cecile D.
Rating: 3 out of 5
following a purchase from 27/02/2025
You are using a delivery company that does not deliver to the desired address
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Response from Natureluxy-shop
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered issues with the delivery. Your feedback is valuable and helps us improve our service. We will forward your comment to our delivery partner to find solutions. Please feel free to contact us directly if you need assistance with your order.

Best regards,
The Natureluxy-shop team
S
Sabrina C.
Rating: 1 out of 5
following a purchase from 06/02/2025
I haven't received my 2 packages of senna leaves 1kg.
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Response from Natureluxy-shop
Hello Sabrina,

We thank you for your feedback and are sorry to learn that you have not received your packages. Indeed, according to the tracking, the package was returned without being dropped off at the relay point and this without justification from the carrier. We will resend your package as soon as possible.

We apologize for the inconvenience caused by the carrier.

Best regards,
The Natureluxy-shop team
J
Jacki P.
Rating: 4 out of 5
following a purchase from 04/02/2025
8
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Response from Natureluxy-shop
Hello Jacki,

Thank you sincerely for your evaluation of our site "Natureluxy-shop". A score of 4/5 is appreciated and motivates us to continue improving our service. Please feel free to share your suggestions to achieve the maximum score. Your satisfaction is our priority.

Best regards,
The Natureluxy-shop team
L
Laila E.
Rating: 3 out of 5
following a purchase from 27/01/2025
very good
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Response from Natureluxy-shop
We thank you, Laila, for your review and are delighted to know that you found our service "very good". Your satisfaction is our priority, and we are committed to continuing to improve our offer. If you have any additional suggestions or comments, please feel free to share them with us.

Best regards,
The Natureluxy-shop team
A
Alain C.
Rating: 4 out of 5
following a purchase from 27/01/2025
-
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Response from Natureluxy-shop
Hello Alain,

Thank you for your positive review and your support! We are delighted that you like our site. Don't hesitate to come back and see us soon!

Best regards,
The Natureluxy-shop team
F
Françoise B.
Rating: 4 out of 5
following a purchase from 12/01/2025
Very good
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Response from Natureluxy-shop
We are delighted to read that you are satisfied with our site, Françoise! We do everything we can to provide a pleasant shopping experience for our customers. Thank you for your positive feedback!

Best regards,
The Natureluxy-shop team
G
Gisele S.
Rating: 4 out of 5
following a purchase from 18/01/2025
Package just received.
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Response from Natureluxy-shop
Hello Gisele, thank you for your review of our Natureluxy-shop site. We are delighted that you received your package. Have you had the chance to test our products? We hope you will be satisfied with your order. Don't hesitate to share your experience with us, we are always listening to our customers. Looking forward to seeing you again on our site!

Best regards,
The Natureluxy-shop team
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