Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.
Thank you Brigitte for your feedback! We are happy that the speed and efficiency of Natureluxy-shop have satisfied you!
The Natureluxy-shop team
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Nadji B.
Rating: 1 out of 5
following a purchase from 19/09/2023
relay point error
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Response from Natureluxy-shop
Hello Nadji, I am sorry to hear that you encountered difficulties with your relay point. We are doing everything we can to provide each of our customers with an excellent experience and we are doing our best to correct errors as soon as possible. Thank you for your patience and understanding.
The Natureluxy-shop team
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Mariejolle D.
Rating: 2 out of 5
following a purchase from 16/09/2023
Very fast delivery, and excellent condition upon arrival.
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Response from Natureluxy-shop
Hello Mariejolle, we are delighted that your order arrived quickly and in perfect condition. We hope you will continue to enjoy Natureluxy-shop products and services. Thank you for sharing your feedback.
You surely made a clicking error for the rating but that’s not a problem, the essential thing is that you are satisfied.
The Natureluxy-shop team
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Martine W.
Rating: 1 out of 5
following a purchase from 06/09/2023
A cream that does not smell good very disappointed
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Response from Natureluxy-shop
Hello Martine, we are sorry that the cream did not convince you. We are always listening and we will do what is necessary to make your shopping experience with Natureluxy-shop more positive. Thank you.
The Natureluxy-shop team
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Patricia L.
Rating: 2 out of 5
following a purchase from 06/08/2023
Products received quickly, not in French, and especially no instructions, really a big shame
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Response from Natureluxy-shop
Hello Patricia,
We are sorry that your experience has not been satisfactory, regarding the instructions in general for oils and creams, they are printed on the packaging such as benefits, usage advice, precautions, and other information about the products.
The Natureluxy-shop team
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Aamoum M.
Rating: 4 out of 5
following a purchase from 03/08/2023
Serious seller
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Nader K.
Rating: 1 out of 5
following a purchase from 10/07/2023
You asked for my opinion, I give it to you, I am not satisfied because you could have made a refund for the promo code while nothing happened, yet I was waiting for your response which took long
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Response from Natureluxy-shop
Hello Nader, we are sorry that you were not satisfied, and we learn from this experience. We do our best to provide the best experience to our customers.
Regarding the promo code, the customer must add it directly in the box reserved for the "promo code" to benefit from the promotion.
The Natureluxy-shop team
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Magid A.
Rating: 1 out of 5
following a purchase from 25/06/2023
Broken cap and loss of a third of the product
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Response from Natureluxy-shop
Hello Magid, we are sorry to hear that your product arrived damaged. We will certainly take the necessary steps to help you resolve this issue. Please contact us using our contact form on our website so that we can assist you further. Thank you again.
The Natureluxy-shop team
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Jamila B.
Rating: 4 out of 5
following a purchase from 12/06/2023
Good
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Aissatou D.
Rating: 4 out of 5
following a purchase from 07/06/2023
I am satisfied with my purchases, thank you
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Astou S.
Rating: 4 out of 5
following a purchase from 08/06/2023
Fast delivery quality product I have been ordering for years
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Corinne G.
Rating: 3 out of 5
following a purchase from 07/06/2023
The perfume is very pleasant and fine. The management and delivery are quick. I will recommend without any problem.
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Response from Natureluxy-shop
Thank you for your constructive feedback! We are delighted that you appreciated the perfume and that the service was satisfactory for you. We hope to see you again soon.
The Natureluxy-shop team
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Mogne T.
Rating: 4 out of 5
following a purchase from 05/06/2023
order delivered quickly and seriously
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Ahmed G.
Rating: 4 out of 5
following a purchase from 05/06/2023
Satisfied
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Aline Q.
Rating: 3 out of 5
following a purchase from 05/06/2023
Not satisfied with the smell of the product
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Response from Natureluxy-shop
Thank you for your review. We are sorry that the smell did not suit you.
The Natureluxy-shop team
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Naomie L.
Rating: 1 out of 5
following a purchase from 02/06/2023
It doesn't work
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Response from Natureluxy-shop
Hello Naomie, we are sorry to hear that our product does not work for you. We take this feedback very seriously and would like to help you find a solution. Please contact us at [email protected] and we will do our best to resolve this issue. Thank you
The Natureluxy-shop team
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Rafida S.
Rating: 4 out of 5
following a purchase from 24/05/2023
In use
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Fahima K.
Rating: 4 out of 5
following a purchase from 23/05/2023
Perfect thank you for the rapid delivery and the magnificent products
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Kissa R.
Rating: 4 out of 5
following a purchase from 10/05/2023
Very good product. Order and delivery as expected.
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Myriam M.
Rating: 4 out of 5
following a purchase from 05/05/2023
Nothing to say, deadline respected
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Fatiha T.
Rating: 4 out of 5
following a purchase from 01/05/2023
Hello, I am happy with the product but I would have liked to be delivered at home and the box is large enough to receive a package. I am still completely satisfied with your products.
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Eric M.
Rating: 4 out of 5
following a purchase from 25/04/2023
In accordance with the order
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Haby S.
Rating: 4 out of 5
following a purchase from 23/04/2023
POSITIVE
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Carine D.
Rating: 4 out of 5
following a purchase from 11/04/2023
Product conforms to the announcement Argan anti-aging cream from Morocco 100% natural (however what bothers me is that when you open the jar there is no sealed film) and as far as I'm concerned when I put the cream on my face first it spreads well and then my skin feels tight. Natureluxy shop I recommend fast shipping and careful packaging only downside for me (Belgium) the shipping costs too high 14.90€
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Marie J.
Rating: 4 out of 5
following a purchase from 07/04/2023
Super well received
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Marie Jeanne C.
Rating: 3 out of 5
following a purchase from 29/03/2023
I have been testing this product for a short time and so far no results.
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Response from Natureluxy-shop
Hello,
Indeed, you need to use the product for at least 30 days, knowing that in your case it has only been 10 days. Continue to use it preferably apply the product once in the morning and once in the evening.
Best regards,
Customer service
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Tina G.
Rating: 4 out of 5
following a purchase from 25/03/2023
Rather fast shipping and careful products conforming
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Rachida B.
Rating: 4 out of 5
following a purchase from 08/03/2023
Package well packaged. Items conforming.
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Fahima K.
Rating: 4 out of 5
following a purchase from 04/03/2023
The goods arrived in a few days. Thank you for your good deal. The goods were good. Thank you
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Hadidja T.
Rating: 4 out of 5
following a purchase from 02/02/2023
Package received in good condition
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Antonio Z.
Rating: 4 out of 5
following a purchase from 19/01/2023
Very good product, I recommend
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Rima D.
Rating: 4 out of 5
following a purchase from 12/01/2023
I am satisfied, what matters to me is the quality of the product!
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Ali G.
Rating: 4 out of 5
following a purchase from 11/01/2023
Order received packaging in good condition. Products great.
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Samia G.
Rating: 4 out of 5
following a purchase from 10/01/2023
GOOD PRODUCTS
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Michle C.
Rating: 4 out of 5
following a purchase from 08/01/2023
ALL OK
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Guy L.
Rating: 4 out of 5
following a purchase from 16/12/2022
The good quality products arrived very quickly
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Fatma B.
Rating: 4 out of 5
following a purchase from 08/12/2022
It's been 3 days since I've been using the products, so I'm waiting to see if my hair grows or not
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Claire B.
Rating: 4 out of 5
following a purchase from 19/11/2022
Quick and careful shipping, the product seems to be of good quality.
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Claire R.
Rating: 4 out of 5
following a purchase from 22/11/2022
Order well followed; very good product; just disappointed by the presentation of the night cream (presentation in the form of a pump like for shaving foams)
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Cristina L.
Rating: 3 out of 5
following a purchase from 07/11/2022
Not enough hindsight to give my opinion, sorry
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Response from Natureluxy-shop
Thank you for taking the time to give us your feedback, Cristina. We are sorry that you do not yet have enough information to form a more precise opinion. We are at your disposal if you would like to obtain more information.
The Natureluxy-shop team
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