Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.
Thank you for your feedback Pascal and for taking the time to share your opinion. We are delighted that you liked our product! We are constantly working to improve our service, so please feel free to share your suggestions to achieve the maximum rating.
Best regards,
The Natureluxy-shop team
S
Slimane R.
Rating: 2 out of 5
following a purchase from 17/03/2025
Received 2 days late and on top of that, not at the requested location. Complaint made and no commercial gesture or reimbursement of shipping costs
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Response from Natureluxy-shop
We thank you Slimane for taking the time to share your feedback. We are sorry to learn that your order did not arrive on time and at the correct location. Your satisfaction is very important to us and we take your comments very seriously. We encourage you to contact our customer service to discuss your situation so that we can find an appropriate solution.
Best regards,
The Natureluxy-shop team
V
Valerie P.
Rating: 2 out of 5
following a purchase from 15/03/2025
Disappointed
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Response from Natureluxy-shop
Hello Valerie,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience with Natureluxy-shop did not meet your expectations. Your satisfaction is our priority and we would like to understand how we could improve our services. Please feel free to contact us directly to discuss your concerns.
Best regards,
The Natureluxy-shop team
E
Elhame B.
Rating: 1 out of 5
following a purchase from 02/03/2025
Degradation
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Response from Natureluxy-shop
We thank you Elhame for sharing your feedback. We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority and we would like to understand what happened in order to improve our services. Please feel free to contact us directly to discuss this.
Best regards,
The Natureluxy-shop team
C
Cecile D.
Rating: 3 out of 5
following a purchase from 27/02/2025
You are using a delivery company that does not deliver to the desired address
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Response from Natureluxy-shop
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered issues with the delivery. Your feedback is valuable and helps us improve our service. We will forward your comment to our delivery partner to find solutions. Please feel free to contact us directly if you need assistance with your order.
Best regards,
The Natureluxy-shop team
S
Sabrina C.
Rating: 1 out of 5
following a purchase from 06/02/2025
I haven't received my 2 packages of senna leaves 1kg.
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Response from Natureluxy-shop
Hello Sabrina,
We thank you for your feedback and are sorry to learn that you have not received your packages. Indeed, according to the tracking, the package was returned without being dropped off at the relay point and this without justification from the carrier. We will resend your package as soon as possible.
We apologize for the inconvenience caused by the carrier.
Best regards,
The Natureluxy-shop team
L
Laila E.
Rating: 3 out of 5
following a purchase from 27/01/2025
very good
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Response from Natureluxy-shop
We thank you, Laila, for your review and are delighted to know that you found our service "very good". Your satisfaction is our priority, and we are committed to continuing to improve our offer. If you have any additional suggestions or comments, please feel free to share them with us.
Best regards,
The Natureluxy-shop team
M
Monique T.
Rating: 1 out of 5
following a purchase from 06/01/2025
Hello, I just received my shampoo but not my second package. I don't have the receipt for when my package will arrive.
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Response from Natureluxy-shop
Hello Monique,
Thank you for taking the time to write to us. We are glad that you received your shampoo. For your second package, according to the tracking, the package has been received at the pickup point.
Best regards,
The Natureluxy-shop team.
B
Bastet D.
Rating: 1 out of 5
following a purchase from 06/01/2025
Very good.
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Response from Natureluxy-shop
Hello Bastet,
Thank you for your feedback. We are delighted that you enjoyed your experience on Natureluxy-shop. If you have any suggestions to improve our services, please feel free to share them with us. Your satisfaction is our priority!
Best regards,
The Natureluxy-shop team
Y
Yolande L.
Rating: 1 out of 5
following a purchase from 29/12/2024
Hello, I received my package but not the cream because the package was empty. I am disappointed, I hope to receive a new shipment. Thank you for your understanding. Sincerely, Mrs. Le Pabic
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Response from Natureluxy-shop
Hello Yolande,
Thank you for taking the time to share your experience. We are sorry to hear that your package was empty. Your satisfaction is paramount to us, and we will do everything we can to resolve this issue quickly. A member of our team will contact you shortly to arrange a new shipment.
Thank you for your understanding.
Best regards,
The Natureluxy-shop team.
O
Omar T.
Rating: 1 out of 5
following a purchase from 19/12/2024
Lack of item
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Response from Natureluxy-shop
Thank you for taking the time to share your feedback. We are sorry to learn that our selection of items did not meet your expectations. Your feedback is valuable and will help us improve our offering. Do not hesitate to come back soon, we hope to satisfy you more.
Best regards,
The Natureluxy-shop team
M
Mathilda O.
Rating: 3 out of 5
following a purchase from 12/12/2024
good product, too bad there is no packaging
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Response from Natureluxy-shop
Thank you, Mathilda, for taking the time to leave your feedback on our site "Natureluxy-shop". We are delighted that you appreciated your product. Regarding the packaging, we take your comment into account and will work to improve this aspect to provide an even better customer experience. Do not hesitate to contact us again if you have any other suggestions or questions.
Best regards,
The Natureluxy-shop team
S
Samira Z.
Rating: 1 out of 5
following a purchase from 11/12/2024
I take a tablespoon of black seed oil every morning for 4 years. But this time the taste is very different. I will not buy from this site again
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Response from Natureluxy-shop
Thank you for taking the time to share your experience with us. We are sorry to learn that the taste of the black seed oil does not meet your expectations. Please know that we place great importance on the quality of our products and the satisfaction of our customers. Do not hesitate to contact us directly to discuss your feedback, we would be happy to assist you.
Best regards,
The Natureluxy-shop team
H
Hayate B.
Rating: 3 out of 5
following a purchase from 09/12/2024
The pickup point is far from my home
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Response from Natureluxy-shop
Thank you Hayate for taking the time to leave your feedback on Natureluxy-shop. We understand that the distance to your pickup point can be an inconvenience. We are constantly working to improve our delivery service and offer more options. Your feedback is valuable and will help us improve. Please feel free to contact us if you have any other suggestions.
Best regards,
The Natureluxy-shop team
L
Leïlany B.
Rating: 1 out of 5
following a purchase from 15/11/2024
I never received my order
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Response from Natureluxy-shop
Hello,
Your order has been refunded after the package was returned to the sender.
Best regards,
The Natureluxy-shop team
D
Dylan L.
Rating: 1 out of 5
following a purchase from 05/12/2024
I haven't received
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Response from Natureluxy-shop
Hello Dylan,
According to the tracking, the package was delivered on 18/12:
I still haven't received my package ordered 10 days ago. The only response I get is that it should not be long.
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Response from Natureluxy-shop
Hello Cécile,
Indeed, it happens that the package is delayed in its delivery, but generally, the package arrives in the following days if there are no problems reported by the carrier. In your case, you left a comment on 9/12 and the package arrived on 10/12.
Best regards,
The Natureluxy-shop team.
N
Nadege F.
Rating: 1 out of 5
following a purchase from 20/11/2024
Still no package
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Response from Natureluxy-shop
Hello Nadege, according to the tracking, the package has indeed been delivered within the timeframe.
Please note that the timeframe is 4 to 5 working days for delivery to a pickup point.
Best regards,
The Natureluxy-shop team
R
Rachid R.
Rating: 1 out of 5
following a purchase from 02/11/2024
Still haven't received my package. I don't know if I will place another order.
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Response from Natureluxy-shop
Hello Rachid, thank you for your feedback. We are sorry that you have not yet received your package within the timeframe, according to the tracking the delivery was indeed made afterwards. We hope you will continue to discover our range of natural products. Please feel free to contact us for any questions or comments.
Best regards,
The Natureluxy-shop team
A
Authman B.
Rating: 1 out of 5
following a purchase from 30/09/2024
I tested ant oil in Morocco and it removes hair. This oil does not have the same effect at all.
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Response from Natureluxy-shop
Hello Authman, thank you for sharing your opinion on our Natureluxy-shop site. We are sorry that the ant oil you tested did not yield the expected results. We are constantly looking for quality products to satisfy our customers and we will take your experience into account in our product selection. We hope you will continue to discover our range of natural products. Please feel free to contact us with any questions or comments.
Best regards,
The Natureluxy-shop team
P
Patricia B.
Rating: 1 out of 5
following a purchase from 30/08/2024
I am waiting for someone to contact me for the next steps because there is an error in my order.
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Response from Natureluxy-shop
Hello Patricia, thank you for your review. We are sorry to hear that you encountered an error in your order. Our team will contact you shortly to resolve the situation. We thank you for your understanding and trust.
Best regards,
The Natureluxy-shop team.
N
Nesrine H.
Rating: 1 out of 5
following a purchase from 11/08/2024
Delivered to a different pickup point than the one I had chosen, which was far from my home
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Response from Natureluxy-shop
Hello Nesrine, thank you for your feedback. We are sorry that the pickup point was far from your home, after checking it is indeed the initially chosen pickup point. We hope that despite this, you appreciated the products from Natureluxy-shop. We wish you a pleasant day.
Best regards,
The Natureluxy-shop team.
N
Nicole B.
Rating: 3 out of 5
following a purchase from 13/08/2024
The sprays are not practical
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Response from Natureluxy-shop
Hello Nicole, thank you for your feedback on our Natureluxy-shop site. We take your comment about the sprays into account and will try to find solutions to make them more practical. We are sorry that this caused you a problem, please do not hesitate to contact us if you have any other suggestions to improve your experience on our site. Thank you again for your feedback.
Best regards,
The Natureluxy-shop team.
R
Rebecca B.
Rating: 1 out of 5
following a purchase from 21/07/2024
I did not receive my package
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Response from Natureluxy-shop
Hello Rebecca, thank you for your feedback.
According to the tracking, the package was indeed delivered to a pickup point and then collected. Here is the tracking link:
The order was easily placed and shipped. Unfortunately, Chronopost Toulouse did not meet the delivery deadline and I was delivered 5 days later. A solution was proposed by the supplier to avoid Chronopost. I noted it!
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Response from Natureluxy-shop
Hello Elisabeth, thank you for your feedback on your shopping experience on our Natureluxy-shop site. We are sorry that you encountered a delivery problem with Chronopost Toulouse. We take your comment into account and are constantly working to improve our delivery service. We thank you for your trust and hope to count you among our satisfied customers during your next purchase. Have a nice day.
Best regards,
The Natureluxy-shop team.
M
Micheline B.
Rating: 1 out of 5
following a purchase from 02/06/2024
Very small pots
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Response from Natureluxy-shop
Hello Micheline, thank you for your review. These are 150mL pots as indicated in the title and description.
Best regards,
The Natureluxy-shop team.
R
Reda R.
Rating: 1 out of 5
following a purchase from 29/05/2024
#40046 not received
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Response from Natureluxy-shop
Hello Reda,
After checking your package tracking, it has indeed arrived at the pickup point and been delivered to the recipient.
Thank you for your review, Clelia. We are glad that you found our Natureluxy-shop site correct. We are constantly working to improve our offerings and we hope you will come back soon to discover our new products. See you soon!
Best regards,
The Natureluxy-shop team.
K
Kebaili F.
Rating: 1 out of 5
following a purchase from 19/05/2024
Poor quality
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Response from Natureluxy-shop
Hello Mr. Kebaili, thank you for your feedback. We are sorry that our product did not meet your expectations. We take your comment into account to continue improving and provide you with a satisfactory experience. Thank you for your understanding.
Best regards,
The Natureluxy-shop team.
L
Liliane C.
Rating: 3 out of 5
following a purchase from 18/05/2024
Very long delivery time!
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Response from Natureluxy-shop
We are sorry to hear that you encountered difficulties with the delivery of your order. We do our best to ship packages as quickly as possible, but some logistical issues may arise. We take note of your feedback and will do our best to improve our delivery service in the future. Thank you for your understanding.
Best regards,
The Natureluxy-shop team.
J
Joëlle D.
Rating: 1 out of 5
following a purchase from 09/05/2024
Still not received ???
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Response from Natureluxy-shop
Hello Joëlle,
According to the tracking, the package has been successfully picked up at the relay point, here is the tracking link:
Hello Patricia, thank you for your feedback. We are happy that you enjoyed your experience on Natureluxy-shop. We are constantly working to improve our site and hope to see you again soon.
You may have made a mistake on the rating, but the important thing is that you are satisfied.
Best regards,
Customer service
F
Fatoumata C.
Rating: 1 out of 5
following a purchase from 28/04/2024
Package arrived open at the pickup point. Package returned
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Response from Natureluxy-shop
Hello Fatoumata, I am sorry to hear that you encountered problems with your package. Our priority is to provide you with quality service and we take this situation very seriously. We will do everything possible to ensure that this does not happen again in the future. Thank you for your understanding.
Best regards,
Customer service
C
Carlos B.
Rating: 1 out of 5
following a purchase from 22/02/2024
Torn Package
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Response from Natureluxy-shop
Hello Carlos, thank you for your feedback. We are sorry to hear that you received a damaged package. We take the quality of our shipments very seriously and will do what is necessary to improve this in the future. Please do not hesitate to contact us if you need assistance.
Best regards,
Natureluxy-shop.
C
Clelia L.
Rating: 3 out of 5
following a purchase from 07/02/2024
-
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Response from Natureluxy-shop
Thank you for your feedback, Clelia. We are delighted that you liked our Natureluxy-shop site. Please feel free to visit our site again to discover our new collections. Have a nice day!
Best regards,
The Natureluxy-shop team.
R
Razika B.
Rating: 3 out of 5
following a purchase from 21/01/2024
Well received but it was not mentioned that it arrives in bags and not in a box, just that, otherwise good.
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Response from Natureluxy-shop
Hello Razika, thank you for your feedback! We are delighted that you received your order well. Regarding the bags, we chose this option to offer equivalent products at a lower cost for our customers. We take your comment into account and will study it to improve our communication in the future. We hope you like the products anyway. Have a nice day.
Best regards,
The Natureluxy-shop team
B
Berengere J.
Rating: 1 out of 5
following a purchase from 20/01/2024
The delivery point is in glass covered with white paper
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Response from Natureluxy-shop
Hello Berengere, thank you for your feedback. We are sorry that your delivery experience did not meet your expectations. We take note of your comment and are constantly working to improve our delivery service to provide a more pleasant experience for our customers. Thank you for taking the time to share your opinion with us.
Best regards,
The Natureluxy-shop team.
H
Hachmia F.
Rating: 1 out of 5
following a purchase from 08/01/2024
The product meets my expectations.
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Response from Natureluxy-shop
Hello Hachmia, thank you for sharing your opinion on our Natureluxy-shop site. We are delighted that the product met your expectations. We are constantly looking for improvements to satisfy our customers. Please feel free to share your suggestions so that we can continue to offer you the best possible service. Thank you again and have a nice day!
Regarding the 1/5 rating, this must just be a click error, but the main thing is that you are satisfied with the order received.
Best regards,
The Natureluxy-shop team.
S
Sophie F.
Rating: 3 out of 5
following a purchase from 30/12/2023
Good, but it was quite a hassle to find the pick-up point to collect my package. The address in the received email was incorrect, and the directions to find this pick-up point were very poor. This pick-up point is located in the Bercy metro station in Paris, so underground. No indication in this regard.
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Response from Natureluxy-shop
Hello Sophie, thank you for your feedback on our site Natureluxy-shop. We are sorry for the inconvenience caused by the difficulty in finding the pick-up point for your package. We will take your comment into account to improve our directions and make this step easier for our customers. We hope you were satisfied with your purchase despite everything. Thank you again for your feedback; we will consider it to improve ourselves. Have a nice day!
Best regards,
The Natureluxy-shop team
C
Coralie B.
Rating: 1 out of 5
following a purchase from 25/11/2023
I usually receive my order within a few days but this time it's more than 10/15 days. This was not expected
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Response from Natureluxy-shop
Hello Coralie, we are sincerely sorry for this delay in the delivery of your order. We are doing everything we can to improve our delivery service and we take note of your feedback to make improvements quickly.
Best regards,
The Natureluxy-shop team.
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