Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.
Hello Douniya, thank you for sharing your opinion with us. We are sorry that your order took longer than expected to reach you. We take note of your comments on the packaging and will do our best to improve this in the future. Your satisfaction is our priority and we will do everything possible to make your next order a positive experience.
Best regards,
The Natureluxy-shop team
L
Lela D.
Rating: 1 out of 5
following a purchase from 27/10/2023
B
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Response from Natureluxy-shop
Hello Lela, we are sorry that you had a bad experience with Natureluxy-shop. We take our customers' feedback to heart and we will do everything possible to improve our services. Thank you for your feedback.
Sincerely,
The Natureluxy-shop team
E
Elodie C.
Rating: 3 out of 5
following a purchase from 24/10/2023
No change with this product
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Response from Natureluxy-shop
Thank you for your review, Elodie. Unfortunately, we cannot guarantee that our products are suitable for all skin types. We remain at your disposal for any questions or advice.
Best regards,
The Natureluxy-shop team
S
Siccardi H.
Rating: 1 out of 5
following a purchase from 27/09/2023
Fast
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Response from Natureluxy-shop
Hello Siccardi, thank you for your feedback. We are delighted that your experience was quick and met your expectations. We will continue to provide quality service to our customers. We look forward to seeing you again on Natureluxy-shop!
Regarding the rating, it is surely a clicking error.
The Natureluxy-shop team
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Nadji B.
Rating: 1 out of 5
following a purchase from 19/09/2023
relay point error
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Response from Natureluxy-shop
Hello Nadji, I am sorry to hear that you encountered difficulties with your relay point. We are doing everything we can to provide each of our customers with an excellent experience and we are doing our best to correct errors as soon as possible. Thank you for your patience and understanding.
The Natureluxy-shop team
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Mariejolle D.
Rating: 2 out of 5
following a purchase from 16/09/2023
Very fast delivery, and excellent condition upon arrival.
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Response from Natureluxy-shop
Hello Mariejolle, we are delighted that your order arrived quickly and in perfect condition. We hope you will continue to enjoy Natureluxy-shop products and services. Thank you for sharing your feedback.
You surely made a clicking error for the rating but that’s not a problem, the essential thing is that you are satisfied.
The Natureluxy-shop team
M
Martine W.
Rating: 1 out of 5
following a purchase from 06/09/2023
A cream that does not smell good very disappointed
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Response from Natureluxy-shop
Hello Martine, we are sorry that the cream did not convince you. We are always listening and we will do what is necessary to make your shopping experience with Natureluxy-shop more positive. Thank you.
The Natureluxy-shop team
P
Patricia L.
Rating: 2 out of 5
following a purchase from 06/08/2023
Products received quickly, not in French, and especially no instructions, really a big shame
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Response from Natureluxy-shop
Hello Patricia,
We are sorry that your experience has not been satisfactory, regarding the instructions in general for oils and creams, they are printed on the packaging such as benefits, usage advice, precautions, and other information about the products.
The Natureluxy-shop team
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Nader K.
Rating: 1 out of 5
following a purchase from 10/07/2023
You asked for my opinion, I give it to you, I am not satisfied because you could have made a refund for the promo code while nothing happened, yet I was waiting for your response which took long
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Response from Natureluxy-shop
Hello Nader, we are sorry that you were not satisfied, and we learn from this experience. We do our best to provide the best experience to our customers.
Regarding the promo code, the customer must add it directly in the box reserved for the "promo code" to benefit from the promotion.
The Natureluxy-shop team
M
Magid A.
Rating: 1 out of 5
following a purchase from 25/06/2023
Broken cap and loss of a third of the product
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Response from Natureluxy-shop
Hello Magid, we are sorry to hear that your product arrived damaged. We will certainly take the necessary steps to help you resolve this issue. Please contact us using our contact form on our website so that we can assist you further. Thank you again.
The Natureluxy-shop team
C
Corinne G.
Rating: 3 out of 5
following a purchase from 07/06/2023
The perfume is very pleasant and fine. The management and delivery are quick. I will recommend without any problem.
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Response from Natureluxy-shop
Thank you for your constructive feedback! We are delighted that you appreciated the perfume and that the service was satisfactory for you. We hope to see you again soon.
The Natureluxy-shop team
A
Aline Q.
Rating: 3 out of 5
following a purchase from 05/06/2023
Not satisfied with the smell of the product
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Response from Natureluxy-shop
Thank you for your review. We are sorry that the smell did not suit you.
The Natureluxy-shop team
N
Naomie L.
Rating: 1 out of 5
following a purchase from 02/06/2023
It doesn't work
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Response from Natureluxy-shop
Hello Naomie, we are sorry to hear that our product does not work for you. We take this feedback very seriously and would like to help you find a solution. Please contact us at [email protected] and we will do our best to resolve this issue. Thank you
The Natureluxy-shop team
M
Marie Jeanne C.
Rating: 3 out of 5
following a purchase from 29/03/2023
I have been testing this product for a short time and so far no results.
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Response from Natureluxy-shop
Hello,
Indeed, you need to use the product for at least 30 days, knowing that in your case it has only been 10 days. Continue to use it preferably apply the product once in the morning and once in the evening.
Best regards,
Customer service
C
Cristina L.
Rating: 3 out of 5
following a purchase from 07/11/2022
Not enough hindsight to give my opinion, sorry
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Response from Natureluxy-shop
Thank you for taking the time to give us your feedback, Cristina. We are sorry that you do not yet have enough information to form a more precise opinion. We are at your disposal if you would like to obtain more information.
The Natureluxy-shop team
L
Louiza T.
Rating: 3 out of 5
following a purchase from 08/10/2022
Fast delivery
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Response from Natureluxy-shop
Thank you for your review, Louiza. We are delighted that your delivery arrived quickly!
The Natureluxy-shop team
R
Rachid E.
Rating: 3 out of 5
following a purchase from 06/10/2022
Clear, neat, efficient, quality products
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Response from Natureluxy-shop
Thank you very much Rachid for your review! We are delighted that you are satisfied with the quality of the products offered and the efficiency of our site. We always strive to provide you with quality service so that you can obtain the products that suit you best.
The Natureluxy-shop team
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Pierre V.
Rating: 3 out of 5
following a purchase from 26/07/2022
Well received, the quality of the product seems good, we will see in use
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Response from Natureluxy-shop
Thank you for your feedback Pierre. We are glad that you liked the product! We hope you have a good experience using it.
The Natureluxy-shop team
P
Philippe M.
Rating: 3 out of 5
following a purchase from 07/02/2022
Non-hermetic bottle. Cracked cap.
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Response from Natureluxy-shop
Thank you for your feedback!
M
Mathieu G.
Rating: 3 out of 5
following a purchase from 02/01/2022
High shipping costs, promotion only applies to the same product with the same scent.
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Response from Natureluxy-shop
Hello,
Thank you for your feedback!
Shipping costs are 5.56 euros with Colissimo and free from 29 euros.
With the promo code: BIENVENUE you get a discount on the entire site and all products!
Best regards,
Customer service
M
Muharrem A.
Rating: 3 out of 5
following a purchase from 13/04/2021
Well received but the siwaks are very thin..
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Response from Natureluxy-shop
Thank you MUHARREM for your feedback. We are sorry that the siwaks do not meet your expectations. We take note of your comment and will do our best to improve the quality of our products.
The Natureluxy-shop team
Y
Yvette T.
Rating: 3 out of 5
following a purchase from 19/03/2021
Pleasant site to visit but more product descriptions would be a plus.
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Response from Natureluxy-shop
Thank you for your review Yvette. We will work to provide more descriptions on our products. We thank you for your support.
The Natureluxy-shop team
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Gisèle L.
Rating: 3 out of 5
following a purchase from 03/02/2021
Nothing to say about the site except not enough details about the products.
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Response from Natureluxy-shop
Hello,
What type of information are you looking for?
I
Ibtissam B.
Rating: 3 out of 5
following a purchase from 26/12/2020
The site is good in terms of speed and quality.
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Response from Natureluxy-shop
Thank you for your feedback
M
Marc B.
Rating: 3 out of 5
following a purchase from 15/12/2020
Fast delivery.
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Response from Natureluxy-shop
Thank you Marc for your review of our site. We are happy to have been able to deliver to you quickly!
The Natureluxy-shop team.
A
Aminata K.
Rating: 3 out of 5
following a purchase from 29/11/2020
I just received the order last week.. I only tested it today, I will get back to you later. In any case, order in 3-4 working days.
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Response from Natureluxy-shop
It suits me.
Thank you for your feedback Aminata, we are happy that the delivery suits you. We hope to have the pleasure of receiving your new feedback when you have been able to test the products.
The Natureluxy-shop team
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 11/10/2020
Good
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Response from Natureluxy-shop
Thank you for your comment! We hope you will enjoy your next experience on Natureluxy-shop even more.
The Natureluxy-shop team
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 22/09/2020
I am not satisfied with my purchases! I had the opportunity to talk to someone from the site, I thought I had ordered natural products from a site that claims to sell natural products, but I ended up with Chinese products, almost no natural ingredients, lots of petrochemical products! The list of ingredients is not displayed on the site, the description corresponds to natural products, which are not in reality... I reported it during a conversation where I expressed the wish to return the products! I specify that I am only expressing myself about the two products I ordered and thought were natural, I do not judge the quality of other products, which may be good products, but I believe that a site claiming to sell natural products, even if there is a wide choice, must verify the quality of the products it sells, it's the minimum! Regarding delivery, it was very fast, there is nothing to say! The site just needs to remove synthetic, non-natural products and it will be perfect! Thank you!
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Response from Natureluxy-shop
Hello, Thank you for your advice, the 2 products have been removed from our site. You can verify! Best regards, Customer service
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 05/09/2020
The face cream has a strange smell so I use it on my legs
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Response from Natureluxy-shop
Thank you for your feedback. We are sorry that you did not appreciate our product. We hope you will find the smell more pleasant on other products in the future.
The Natureluxy-shop team
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 14/07/2020
Order well packaged! Nothing to say, product ordered is great! However, disappointed with the delivery..
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Response from Natureluxy-shop
Thank you for sharing your opinion with us. We are sorry that the delivery did not meet your expectations and will do our best to improve this service in the future.
The Natureluxy-shop team
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 06/07/2020
First visit to the site for a specific product.. Too many shortages in stock
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Response from Natureluxy-shop
Hello,
Restocking is difficult at the moment due to closed borders with certain countries, but despite this, we are working very hard during this difficult time to satisfy our customers.
Best regards,
Customer service
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 25/04/2020
Delivery is fast and efficient
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Response from Natureluxy-shop
Thank you for your feedback!
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 15/04/2020
An error on the product otherwise fast delivery
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Response from Natureluxy-shop
Thank you for sharing your opinion with us. We greatly appreciate your comments and feedback on our product and services. We take errors very seriously and do our best to ensure our customers' satisfaction. We hope that next time your experience with us will be more satisfactory. Thank you for your time and patience.
The Natureluxy-shop team
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 19/12/2019
Delivery planned in mondial relay, on the scheduled day I go to the concerned shop (+ 20 kms from my home!) to be told that they do not receive colissimo!!!
I go home and find the package in my mailbox...
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Response from Natureluxy-shop
Hello,
Indeed the package was shipped directly to your home, you should have received an email regarding the shipping information.
Best regards,
Customer service
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