Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.
Thank you for your feedback, Jouhar. We are also looking forward to receiving your results and hope that you will be satisfied with your experience on our site Natureluxy-shop. Please do not hesitate to contact us if you have any questions or need assistance. Thank you again!
Best regards,
The Natureluxy-shop team.
C
Carlos B.
Rating: 1 out of 5
following a purchase from 22/02/2024
Torn Package
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Response from Natureluxy-shop
Hello Carlos, thank you for your feedback. We are sorry to hear that you received a damaged package. We take the quality of our shipments very seriously and will do what is necessary to improve this in the future. Please do not hesitate to contact us if you need assistance.
Best regards,
Natureluxy-shop.
E
Edith D.
Rating: 4 out of 5
following a purchase from 11/02/2024
Very good
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Response from Natureluxy-shop
Thank you very much for your positive feedback on our Natureluxy-shop site. We are delighted that you are satisfied with our products. Please do not hesitate to reach out to us if you need help or advice for your future purchases. Thank you again and see you soon!
Best regards,
The Natureluxy-shop team
M
Momo D.
Rating: 4 out of 5
following a purchase from 08/02/2024
Good experience
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Response from Natureluxy-shop
Thank you for your positive feedback, we are happy that everything went well for your order on our Natureluxy-shop site.
Best regards,
The Natureluxy-shop team
S
Saïda A.
Rating: 4 out of 5
following a purchase from 08/02/2024
Good quality product
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Response from Natureluxy-shop
Thank you for your positive feedback on our Natureluxy-shop site. We are delighted that you appreciated our quality products. Please feel free to share your future purchases and share your experience with your loved ones. Thank you again!
Best regards,
The Natureluxy-shop team
D
Dominique M.
Rating: 4 out of 5
following a purchase from 05/02/2024
Products at reasonable prices
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Response from Natureluxy-shop
Thank you for your positive review on our Natureluxy-shop site. We are happy that our products suit you. Do not hesitate to continue following us to discover our new products and promotions.
Best regards,
The Natureluxy-shop team
F
Fahima K.
Rating: 4 out of 5
following a purchase from 30/01/2024
Thank you for your delivery and speed
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Response from Natureluxy-shop
We are delighted to have satisfied you with our fast delivery service. We hope to see you again soon on our site!
Best regards,
The Natureluxy-shop team
M
Michel B.
Rating: 4 out of 5
following a purchase from 28/01/2024
Satisfied
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Response from Natureluxy-shop
Thank you for your positive feedback, we are delighted that you are satisfied with your purchases on our Natureluxy-shop site. This encourages us to continue offering you quality products. Don't hesitate to reach out to us if you need anything. Have a nice day!
Best regards,
The Natureluxy-shop team
B
Berengere J.
Rating: 1 out of 5
following a purchase from 20/01/2024
The delivery point is in glass covered with white paper
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Response from Natureluxy-shop
Hello Berengere, thank you for your feedback. We are sorry that your delivery experience did not meet your expectations. We take note of your comment and are constantly working to improve our delivery service to provide a more pleasant experience for our customers. Thank you for taking the time to share your opinion with us.
Best regards,
The Natureluxy-shop team.
M
Martine B.
Rating: 4 out of 5
following a purchase from 17/01/2024
I find the effectiveness average as far as I am concerned, but I suffer from significant chronic constipation.
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Response from Natureluxy-shop
Hello Martine, thank you for your feedback on our product. We hope you find an effective solution to relieve your symptoms. Thank you for your trust and your feedback.
Best regards,
The Natureluxy-shop team
H
Hamid K.
Rating: 4 out of 5
following a purchase from 11/01/2024
Good first experience with this site. To be renewed!
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Response from Natureluxy-shop
Thank you very much for your positive feedback on our Natureluxy-shop site! We are delighted that your first experience met your expectations and we hope to see you again soon among us. See you soon!
Best regards,
The Natureluxy-shop team
H
Hachmia F.
Rating: 1 out of 5
following a purchase from 08/01/2024
The product meets my expectations.
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Response from Natureluxy-shop
Hello Hachmia, thank you for sharing your opinion on our Natureluxy-shop site. We are delighted that the product met your expectations. We are constantly looking for improvements to satisfy our customers. Please feel free to share your suggestions so that we can continue to offer you the best possible service. Thank you again and have a nice day!
Regarding the 1/5 rating, this must just be a click error, but the main thing is that you are satisfied with the order received.
Best regards,
The Natureluxy-shop team.
H
Hayate B.
Rating: 4 out of 5
following a purchase from 04/01/2024
thank you
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Response from Natureluxy-shop
Thank you for this positive feedback on our site Natureluxy-shop. Please feel free to share your suggestions so that we can continue to improve our services. See you soon!
Best regards,
The Natureluxy-shop team
M
Moctar D.
Rating: 4 out of 5
following a purchase from 14/12/2023
I recently noticed that home delivery is now charged at €11.90. I find this really unfortunate as there is nothing to justify such a price.
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Response from Natureluxy-shop
We are sorry to hear that you are disappointed with the price of home delivery. Our packages are shipped with Chronopost which generally offers express delivery, usually delivered the next day, hence its price of €11.90, but you have the option to choose free delivery to a pickup point from €29 and €4.90 for a basket under €29.
We always try to maintain reasonable prices while preserving our service and the quality of our products. We apologize for the inconvenience caused.
The Natureluxy-shop team
V
Valrie B.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good weekend product but it took me a long time to receive it
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Response from Natureluxy-shop
Thank you Valerie for your review! We are happy that our product met your expectations. We just checked your tracking, the package was delivered to the relay point in 24 hours. You may have confused it with another order.
The Natureluxy-shop team
C
Coralie B.
Rating: 1 out of 5
following a purchase from 25/11/2023
I usually receive my order within a few days but this time it's more than 10/15 days. This was not expected
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Response from Natureluxy-shop
Hello Coralie, we are sincerely sorry for this delay in the delivery of your order. We are doing everything we can to improve our delivery service and we take note of your feedback to make improvements quickly.
Best regards,
The Natureluxy-shop team.
E
Eliane P.
Rating: 4 out of 5
following a purchase from 23/11/2023
Simply perfect. Delivery times, care in packaging, quality of the essential oil, price-quality ratio hardly comparable
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Response from Natureluxy-shop
Thank you very much Eliane for liking your experience with Natureluxy-shop! We are happy that you appreciated our delivery times, care in packaging, quality of the essential oil and price/quality ratio. We look forward to seeing you again soon!
The Natureluxy-shop team
D
Douniya T.
Rating: 2 out of 5
following a purchase from 06/11/2023
Very long to receive, packaging half open...
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Response from Natureluxy-shop
Hello Douniya, thank you for sharing your opinion with us. We are sorry that your order took longer than expected to reach you. We take note of your comments on the packaging and will do our best to improve this in the future. Your satisfaction is our priority and we will do everything possible to make your next order a positive experience.
Best regards,
The Natureluxy-shop team
L
Lela D.
Rating: 1 out of 5
following a purchase from 27/10/2023
B
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Response from Natureluxy-shop
Hello Lela, we are sorry that you had a bad experience with Natureluxy-shop. We take our customers' feedback to heart and we will do everything possible to improve our services. Thank you for your feedback.
Sincerely,
The Natureluxy-shop team
S
Siccardi H.
Rating: 1 out of 5
following a purchase from 27/09/2023
Fast
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Response from Natureluxy-shop
Hello Siccardi, thank you for your feedback. We are delighted that your experience was quick and met your expectations. We will continue to provide quality service to our customers. We look forward to seeing you again on Natureluxy-shop!
Regarding the rating, it is surely a clicking error.
The Natureluxy-shop team
B
Brigitte B.
Rating: 4 out of 5
following a purchase from 25/09/2023
Fast and efficient
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Response from Natureluxy-shop
Thank you Brigitte for your feedback! We are happy that the speed and efficiency of Natureluxy-shop have satisfied you!
The Natureluxy-shop team
N
Nadji B.
Rating: 1 out of 5
following a purchase from 19/09/2023
relay point error
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Response from Natureluxy-shop
Hello Nadji, I am sorry to hear that you encountered difficulties with your relay point. We are doing everything we can to provide each of our customers with an excellent experience and we are doing our best to correct errors as soon as possible. Thank you for your patience and understanding.
The Natureluxy-shop team
M
Mariejolle D.
Rating: 2 out of 5
following a purchase from 16/09/2023
Very fast delivery, and excellent condition upon arrival.
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Response from Natureluxy-shop
Hello Mariejolle, we are delighted that your order arrived quickly and in perfect condition. We hope you will continue to enjoy Natureluxy-shop products and services. Thank you for sharing your feedback.
You surely made a clicking error for the rating but that’s not a problem, the essential thing is that you are satisfied.
The Natureluxy-shop team
M
Martine W.
Rating: 1 out of 5
following a purchase from 06/09/2023
A cream that does not smell good very disappointed
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Response from Natureluxy-shop
Hello Martine, we are sorry that the cream did not convince you. We are always listening and we will do what is necessary to make your shopping experience with Natureluxy-shop more positive. Thank you.
The Natureluxy-shop team
P
Patricia L.
Rating: 2 out of 5
following a purchase from 06/08/2023
Products received quickly, not in French, and especially no instructions, really a big shame
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Response from Natureluxy-shop
Hello Patricia,
We are sorry that your experience has not been satisfactory, regarding the instructions in general for oils and creams, they are printed on the packaging such as benefits, usage advice, precautions, and other information about the products.
The Natureluxy-shop team
A
Aamoum M.
Rating: 4 out of 5
following a purchase from 03/08/2023
Serious seller
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Nader K.
Rating: 1 out of 5
following a purchase from 10/07/2023
You asked for my opinion, I give it to you, I am not satisfied because you could have made a refund for the promo code while nothing happened, yet I was waiting for your response which took long
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Response from Natureluxy-shop
Hello Nader, we are sorry that you were not satisfied, and we learn from this experience. We do our best to provide the best experience to our customers.
Regarding the promo code, the customer must add it directly in the box reserved for the "promo code" to benefit from the promotion.
The Natureluxy-shop team
M
Magid A.
Rating: 1 out of 5
following a purchase from 25/06/2023
Broken cap and loss of a third of the product
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Response from Natureluxy-shop
Hello Magid, we are sorry to hear that your product arrived damaged. We will certainly take the necessary steps to help you resolve this issue. Please contact us using our contact form on our website so that we can assist you further. Thank you again.
The Natureluxy-shop team
J
Jamila B.
Rating: 4 out of 5
following a purchase from 12/06/2023
Good
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Aissatou D.
Rating: 4 out of 5
following a purchase from 07/06/2023
I am satisfied with my purchases, thank you
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Astou S.
Rating: 4 out of 5
following a purchase from 08/06/2023
Fast delivery quality product I have been ordering for years
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Mogne T.
Rating: 4 out of 5
following a purchase from 05/06/2023
order delivered quickly and seriously
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Ahmed G.
Rating: 4 out of 5
following a purchase from 05/06/2023
Satisfied
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Naomie L.
Rating: 1 out of 5
following a purchase from 02/06/2023
It doesn't work
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Response from Natureluxy-shop
Hello Naomie, we are sorry to hear that our product does not work for you. We take this feedback very seriously and would like to help you find a solution. Please contact us at [email protected] and we will do our best to resolve this issue. Thank you
The Natureluxy-shop team
R
Rafida S.
Rating: 4 out of 5
following a purchase from 24/05/2023
In use
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Fahima K.
Rating: 4 out of 5
following a purchase from 23/05/2023
Perfect thank you for the rapid delivery and the magnificent products
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Kissa R.
Rating: 4 out of 5
following a purchase from 10/05/2023
Very good product. Order and delivery as expected.
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Myriam M.
Rating: 4 out of 5
following a purchase from 05/05/2023
Nothing to say, deadline respected
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Fatiha T.
Rating: 4 out of 5
following a purchase from 01/05/2023
Hello, I am happy with the product but I would have liked to be delivered at home and the box is large enough to receive a package. I am still completely satisfied with your products.
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Eric M.
Rating: 4 out of 5
following a purchase from 25/04/2023
In accordance with the order
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