Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.
Thank you for your positive feedback on our site. We are happy that you enjoyed your experience on Natureluxy-shop. We pride ourselves on offering our customers quality products and top-notch customer service. We hope to see you again soon on our site. Thank you again for your trust.
Best regards,
The Natureluxy-shop team
H
Hayate B.
Rating: 3 out of 5
following a purchase from 09/12/2024
The pickup point is far from my home
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Response from Natureluxy-shop
Thank you Hayate for taking the time to leave your feedback on Natureluxy-shop. We understand that the distance to your pickup point can be an inconvenience. We are constantly working to improve our delivery service and offer more options. Your feedback is valuable and will help us improve. Please feel free to contact us if you have any other suggestions.
Best regards,
The Natureluxy-shop team
L
Leïlany B.
Rating: 1 out of 5
following a purchase from 15/11/2024
I never received my order
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Response from Natureluxy-shop
Hello,
Your order has been refunded after the package was returned to the sender.
Best regards,
The Natureluxy-shop team
D
Dylan L.
Rating: 1 out of 5
following a purchase from 05/12/2024
I haven't received
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Response from Natureluxy-shop
Hello Dylan,
According to the tracking, the package was delivered on 18/12:
Hello ladies and gentlemen, I am happy with my order, best regards
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Response from Natureluxy-shop
Hello, thank you for your positive feedback on our site. We are delighted that you are satisfied with your order. We look forward to seeing you again on our online store.
Best regards,
The Natureluxy-shop team
C
Cecile P.
Rating: 1 out of 5
following a purchase from 29/11/2024
I still haven't received my package ordered 10 days ago. The only response I get is that it should not be long.
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Response from Natureluxy-shop
Hello Cécile,
Indeed, it happens that the package is delayed in its delivery, but generally, the package arrives in the following days if there are no problems reported by the carrier. In your case, you left a comment on 9/12 and the package arrived on 10/12.
Best regards,
The Natureluxy-shop team.
M
Marie V.
Rating: 4 out of 5
following a purchase from 27/11/2024
Nothing to report
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Response from Natureluxy-shop
Thank you for your review, Marie. We are delighted that you have nothing to report regarding our site Natureluxy-shop. We hope to see you again soon among our satisfied customers. Have a nice day!
Best regards,
The Natureluxy-shop team
N
Nadege F.
Rating: 1 out of 5
following a purchase from 20/11/2024
Still no package
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Response from Natureluxy-shop
Hello Nadege, according to the tracking, the package has indeed been delivered within the timeframe.
Please note that the timeframe is 4 to 5 working days for delivery to a pickup point.
Best regards,
The Natureluxy-shop team
S
Said B.
Rating: 4 out of 5
following a purchase from 08/11/2024
Quality price guaranteed..
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Response from Natureluxy-shop
Thank you very much for your review on our Natureluxy-shop site, we are delighted that you appreciated the quality of our products at an affordable price. We constantly strive to offer the best quality-price ratio to our customers. Thank you again for your trust and support. We hope to see you again soon on our site. See you very soon.
Best regards,
The Natureluxy-shop team
S
Sophie B.
Rating: 4 out of 5
following a purchase from 06/11/2024
Too bad for the missing product... which should be refunded to me.
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Response from Natureluxy-shop
Thank you for your review, Sophie. We are sorry for the missing product that was previously notified to you. We will ensure that this does not happen again in the future. Thank you for your understanding and trust in our site. We hope to see you again soon on Natureluxy-shop.
Best regards,
The Natureluxy-shop team
R
Rachid R.
Rating: 1 out of 5
following a purchase from 02/11/2024
Still haven't received my package. I don't know if I will place another order.
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Response from Natureluxy-shop
Hello Rachid, thank you for your feedback. We are sorry that you have not yet received your package within the timeframe, according to the tracking the delivery was indeed made afterwards. We hope you will continue to discover our range of natural products. Please feel free to contact us for any questions or comments.
Best regards,
The Natureluxy-shop team
J
Jeannine J.
Rating: 4 out of 5
following a purchase from 21/10/2024
Good product.
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Response from Natureluxy-shop
Thank you for your positive review, Jeannine! We are delighted that you like our product. Please feel free to share your experience with your loved ones and come back to our site to discover new natural products.
Best regards,
The Natureluxy-shop team
A
Anne B.
Rating: 4 out of 5
following a purchase from 16/10/2024
Bottles of oil very well packaged, fast delivery.
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Response from Natureluxy-shop
Thank you for your comment, Anne. We are delighted that you appreciated our fast delivery service and the careful packaging of our oil bottles. We hope you are satisfied with the quality of our products. We thank you for your trust and support for our Natureluxy-shop brand. We remain at your disposal for any other order or information. Thank you again and see you soon!
Best regards,
The Natureluxy-shop team
M
Mostafa S.
Rating: 4 out of 5
following a purchase from 02/10/2024
This is my second order, I am very satisfied.
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Response from Natureluxy-shop
Thank you very much for this positive review, Sophie! We are delighted to count you among our loyal customers. Your satisfaction is our priority and we do everything we can to offer you quality products and impeccable service. Thank you again for your loyalty. See you soon on our site!
Best regards,
The Natureluxy-shop team
A
Authman B.
Rating: 1 out of 5
following a purchase from 30/09/2024
I tested ant oil in Morocco and it removes hair. This oil does not have the same effect at all.
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Response from Natureluxy-shop
Hello Authman, thank you for sharing your opinion on our Natureluxy-shop site. We are sorry that the ant oil you tested did not yield the expected results. We are constantly looking for quality products to satisfy our customers and we will take your experience into account in our product selection. We hope you will continue to discover our range of natural products. Please feel free to contact us with any questions or comments.
Best regards,
The Natureluxy-shop team
Z
Zoheir S.
Rating: 4 out of 5
following a purchase from 26/09/2024
Good product, fast shipping.
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Response from Natureluxy-shop
Thank you very much for your positive review on our Natureluxy-shop site, Zoheir. We are delighted that you appreciated our product and that you received your order quickly. We hope to see you again soon on our site. Thank you!
Best regards,
The Natureluxy-shop team.
J
Jean Berchmans B.
Rating: 4 out of 5
following a purchase from 26/09/2024
Good quality
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Response from Natureluxy-shop
Hello Jean Berchmans,
Thank you for taking the time to leave a review on our Natureluxy-shop site. We are happy to know that you appreciated the quality of our products. We indeed strive to offer quality products to satisfy our customers.
We hope to have the pleasure of seeing you again soon on our site.
Best regards,
The Natureluxy-shop team.
P
Pierrette B.
Rating: 4 out of 5
following a purchase from 17/09/2024
5 stars for shipping reviews as well as the shipping of the package, I am testing the products
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Response from Natureluxy-shop
Thank you for your positive review on our Natureluxy-shop site. We are delighted that you are satisfied with our shipping services and that you were able to test our products. Your satisfaction is our priority, thank you and see you soon on our site!
Best regards,
The Natureluxy-shop team.
O
Omar D.
Rating: 4 out of 5
following a purchase from 06/09/2024
Everything is fine, on time, thank you
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Response from Natureluxy-shop
Hello Omar, thank you for your positive feedback on our Natureluxy-shop site. We are delighted that you received your order on time and that everything is in order. We hope to see you again soon on our site! Thank you.
P
Patricia B.
Rating: 1 out of 5
following a purchase from 30/08/2024
I am waiting for someone to contact me for the next steps because there is an error in my order.
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Response from Natureluxy-shop
Hello Patricia, thank you for your review. We are sorry to hear that you encountered an error in your order. Our team will contact you shortly to resolve the situation. We thank you for your understanding and trust.
Best regards,
The Natureluxy-shop team.
N
Nesrine H.
Rating: 1 out of 5
following a purchase from 11/08/2024
Delivered to a different pickup point than the one I had chosen, which was far from my home
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Response from Natureluxy-shop
Hello Nesrine, thank you for your feedback. We are sorry that the pickup point was far from your home, after checking it is indeed the initially chosen pickup point. We hope that despite this, you appreciated the products from Natureluxy-shop. We wish you a pleasant day.
Best regards,
The Natureluxy-shop team.
N
Nicole B.
Rating: 3 out of 5
following a purchase from 13/08/2024
The sprays are not practical
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Response from Natureluxy-shop
Hello Nicole, thank you for your feedback on our Natureluxy-shop site. We take your comment about the sprays into account and will try to find solutions to make them more practical. We are sorry that this caused you a problem, please do not hesitate to contact us if you have any other suggestions to improve your experience on our site. Thank you again for your feedback.
Best regards,
The Natureluxy-shop team.
M
Martine E.
Rating: 4 out of 5
following a purchase from 30/07/2024
Delivery slower than previous ones but satisfied with the products
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Response from Natureluxy-shop
Hello Martine, I am sorry that the delivery took longer than usual. However, I am happy to know that you are satisfied with the products you received. We will do our best to improve our delivery times in the future. Thank you for your feedback and for your loyalty to our Natureluxy-shop store. We hope to see you again soon for an even better experience.
Best regards,
The Natureluxy-shop team.
R
Rebecca B.
Rating: 1 out of 5
following a purchase from 21/07/2024
I did not receive my package
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Response from Natureluxy-shop
Hello Rebecca, thank you for your feedback.
According to the tracking, the package was indeed delivered to a pickup point and then collected. Here is the tracking link:
Super fast delivery, product meets my expectations
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Response from Natureluxy-shop
Thank you very much for your positive review, Colette! We are delighted that you appreciated our fast delivery service and that the product meets your expectations. We look forward to seeing you again on our Natureluxy-shop site for future purchases. Thank you again and have a great day!
Best regards,
The Natureluxy-shop team.
M
Marc D.
Rating: 4 out of 5
following a purchase from 10/07/2024
Everything went very well and was in line with my expectations. A small 'downside': why not have it delivered to my home?
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Response from Natureluxy-shop
Thank you for your feedback on our Natureluxy-shop site, Marc. We are glad that everything went well and that your order met your expectations. We take note of your suggestion regarding delivery to your home and will pass it on to our logistics team to improve our service. Thank you again for your positive feedback. We hope to see you again soon on our site.
Best regards,
The Natureluxy-shop team.
R
Radia C.
Rating: 4 out of 5
following a purchase from 08/07/2024
I would have liked to receive it at home
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Response from Natureluxy-shop
We are happy to know that you appreciate our Natureluxy-shop site, and we thank you for your rating of 4/5. Since you chose delivery to a pickup point, we took care to send your package to the relay. Thank you for your comment.
Best regards,
The Natureluxy-shop team.
L
Louisette R.
Rating: 4 out of 5
following a purchase from 04/07/2024
-
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Response from Natureluxy-shop
Hello Louisette, we are delighted that you like our site and thank you for your positive rating! Please feel free to reach out to us if you need any additional information. We look forward to seeing you again on Natureluxy-shop.
Best regards,
The Natureluxy-shop team.
T
Toioufika C.
Rating: 4 out of 5
following a purchase from 12/06/2024
I love it a lot
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Response from Natureluxy-shop
Thank you very much for this positive review on our Natureluxy-shop site! We are delighted that you appreciate our selection of natural products. Please feel free to reach out to us if you need advice or more information about our products. We are here to help you. Thank you again!
Best regards,
The Natureluxy-shop team.
R
Rihab H.
Rating: 4 out of 5
following a purchase from 10/06/2024
Thank you, order received well, a bit of delay surely at the post office, otherwise well packaged, I hope it will be effective for the start of my treatment :)
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M
Micheline B.
Rating: 1 out of 5
following a purchase from 02/06/2024
Very small pots
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Response from Natureluxy-shop
Hello Micheline, thank you for your review. These are 150mL pots as indicated in the title and description.
Best regards,
The Natureluxy-shop team.
R
Reda R.
Rating: 1 out of 5
following a purchase from 29/05/2024
#40046 not received
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Response from Natureluxy-shop
Hello Reda,
After checking your package tracking, it has indeed arrived at the pickup point and been delivered to the recipient.
Thank you for your review, Clelia. We are glad that you found our Natureluxy-shop site correct. We are constantly working to improve our offerings and we hope you will come back soon to discover our new products. See you soon!
Best regards,
The Natureluxy-shop team.
C
Christelle C.
Rating: 4 out of 5
following a purchase from 27/05/2024
Good products
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Response from Natureluxy-shop
Thank you for your review on our Natureluxy-shop site, Christelle. We are glad that you like our products! We work every day to offer our customers quality products, in harmony with nature. Don't hesitate to come back to us if you need more information or assistance in your product choices. We wish you a great day!
Best regards,
The Natureluxy-shop team.
K
Kebaili F.
Rating: 1 out of 5
following a purchase from 19/05/2024
Poor quality
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Response from Natureluxy-shop
Hello Mr. Kebaili, thank you for your feedback. We are sorry that our product did not meet your expectations. We take your comment into account to continue improving and provide you with a satisfactory experience. Thank you for your understanding.
Best regards,
The Natureluxy-shop team.
L
Liliane C.
Rating: 3 out of 5
following a purchase from 18/05/2024
Very long delivery time!
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Response from Natureluxy-shop
We are sorry to hear that you encountered difficulties with the delivery of your order. We do our best to ship packages as quickly as possible, but some logistical issues may arise. We take note of your feedback and will do our best to improve our delivery service in the future. Thank you for your understanding.
Best regards,
The Natureluxy-shop team.
C
Claire T.
Rating: 4 out of 5
following a purchase from 18/05/2024
Perfect product but no user manual. Too bad.
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Response from Natureluxy-shop
Hello Claire, thank you for your feedback on our site Natureluxy-shop. We are delighted that you find our products perfect. We take note of your comment regarding the absence of a user manual for this interior fragrance and we will make sure to remedy this as soon as possible. Thank you for your feedback.
Best regards,
The Natureluxy-shop team.
J
Joëlle D.
Rating: 1 out of 5
following a purchase from 09/05/2024
Still not received ???
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Response from Natureluxy-shop
Hello Joëlle,
According to the tracking, the package has been successfully picked up at the relay point, here is the tracking link:
Dear Djamila, thank you for your positive review of our Natureluxy-shop website. We are delighted that you are satisfied with our products and services. Please do not hesitate to contact us if you need help or advice for your future purchases. Thank you again!
Best regards,
The Natureluxy-shop team.
P
Patricia F.
Rating: 1 out of 5
following a purchase from 29/04/2024
very good
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Response from Natureluxy-shop
Hello Patricia, thank you for your feedback. We are happy that you enjoyed your experience on Natureluxy-shop. We are constantly working to improve our site and hope to see you again soon.
You may have made a mistake on the rating, but the important thing is that you are satisfied.
Best regards,
Customer service
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