Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.
Package arrived open at the pickup point. Package returned
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Response from Natureluxy-shop
Hello Fatoumata, I am sorry to hear that you encountered problems with your package. Our priority is to provide you with quality service and we take this situation very seriously. We will do everything possible to ensure that this does not happen again in the future. Thank you for your understanding.
Best regards,
Customer service
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Thierry D.
Rating: 4 out of 5
following a purchase from 19/04/2024
Good
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Response from Natureluxy-shop
Thank you for your positive feedback, Thierry! We are happy that you appreciated our Natureluxy-shop site. We will continue to strive to offer you the best possible service. See you soon!
Best regards,
The Natureluxy-shop team.
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Patrick B.
Rating: 4 out of 5
following a purchase from 22/04/2024
Fast but the packaging is limited
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Response from Natureluxy-shop
Hello Patrick, thank you very much for your feedback on our Natureluxy-shop site. We are delighted that you appreciated our speed. As for the packaging, we take your comment into account and will ensure to improve it in the future. We thank you for your trust and hope to see you soon on our site.
Best regards,
The Natureluxy-shop team.
C
Corinne C.
Rating: 4 out of 5
following a purchase from 14/04/2024
Everything went well
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Response from Natureluxy-shop
Thank you very much for your review, Corinne. We are delighted that your experience on our site was positive. Don't hesitate to reach out to us if you need anything. Have a great day!
Best regards,
The Natureluxy-shop team.
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Tristan E.
Rating: 4 out of 5
following a purchase from 09/04/2024
Everything is perfect. I would have just preferred to know the percentage of ingredients in the amlou
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Response from Natureluxy-shop
Thank you for your positive feedback on our Natureluxy-shop site. We take your suggestion into account and will ensure to indicate the percentage of ingredients in our products in the future. We are happy that you are satisfied with our products and services. We hope to continue to satisfy you in the future.
Best regards,
The Natureluxy-shop team.
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Gaston S.
Rating: 4 out of 5
following a purchase from 06/04/2024
Very good and fast, thank you
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Response from Natureluxy-shop
Thank you very much for your positive feedback on our Natureluxy-shop site! We are always delighted to be able to satisfy our customers quickly. Do not hesitate to contact us if you need anything. Have a great day!
Best regards,
The Natureluxy-shop team.
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Frederique L.
Rating: 4 out of 5
following a purchase from 03/03/2024
Product matching my order, I regret that the containers are not larger and I am now looking for argan balm in addition to the cream I just bought, I will try other products but I need to think because many interest me
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Response from Natureluxy-shop
Thank you for your feedback, Frederique. We are happy that the product you ordered meets your expectations. We take note of your comment regarding the containers and will try to offer larger sizes in the future. We also have a wide range of argan-based products, please feel free to take a look at our site to find one that suits you. We are delighted to have you as our customer and hope to see you again soon on our site.
Best regards,
The Natureluxy-shop team.
J
Jouhar M.
Rating: 4 out of 5
following a purchase from 23/02/2024
Waiting for results
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Response from Natureluxy-shop
Thank you for your feedback, Jouhar. We are also looking forward to receiving your results and hope that you will be satisfied with your experience on our site Natureluxy-shop. Please do not hesitate to contact us if you have any questions or need assistance. Thank you again!
Best regards,
The Natureluxy-shop team.
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Carlos B.
Rating: 1 out of 5
following a purchase from 22/02/2024
Torn Package
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Response from Natureluxy-shop
Hello Carlos, thank you for your feedback. We are sorry to hear that you received a damaged package. We take the quality of our shipments very seriously and will do what is necessary to improve this in the future. Please do not hesitate to contact us if you need assistance.
Best regards,
Natureluxy-shop.
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Edith D.
Rating: 4 out of 5
following a purchase from 11/02/2024
Very good
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Response from Natureluxy-shop
Thank you very much for your positive feedback on our Natureluxy-shop site. We are delighted that you are satisfied with our products. Please do not hesitate to reach out to us if you need help or advice for your future purchases. Thank you again and see you soon!
Best regards,
The Natureluxy-shop team
C
Clelia L.
Rating: 3 out of 5
following a purchase from 07/02/2024
-
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Response from Natureluxy-shop
Thank you for your feedback, Clelia. We are delighted that you liked our Natureluxy-shop site. Please feel free to visit our site again to discover our new collections. Have a nice day!
Best regards,
The Natureluxy-shop team.
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Momo D.
Rating: 4 out of 5
following a purchase from 08/02/2024
Good experience
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Response from Natureluxy-shop
Thank you for your positive feedback, we are happy that everything went well for your order on our Natureluxy-shop site.
Best regards,
The Natureluxy-shop team
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Saïda A.
Rating: 4 out of 5
following a purchase from 08/02/2024
Good quality product
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Response from Natureluxy-shop
Thank you for your positive feedback on our Natureluxy-shop site. We are delighted that you appreciated our quality products. Please feel free to share your future purchases and share your experience with your loved ones. Thank you again!
Best regards,
The Natureluxy-shop team
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Dominique M.
Rating: 4 out of 5
following a purchase from 05/02/2024
Products at reasonable prices
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Response from Natureluxy-shop
Thank you for your positive review on our Natureluxy-shop site. We are happy that our products suit you. Do not hesitate to continue following us to discover our new products and promotions.
Best regards,
The Natureluxy-shop team
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Fahima K.
Rating: 4 out of 5
following a purchase from 30/01/2024
Thank you for your delivery and speed
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Response from Natureluxy-shop
We are delighted to have satisfied you with our fast delivery service. We hope to see you again soon on our site!
Best regards,
The Natureluxy-shop team
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Michel B.
Rating: 4 out of 5
following a purchase from 28/01/2024
Satisfied
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Response from Natureluxy-shop
Thank you for your positive feedback, we are delighted that you are satisfied with your purchases on our Natureluxy-shop site. This encourages us to continue offering you quality products. Don't hesitate to reach out to us if you need anything. Have a nice day!
Best regards,
The Natureluxy-shop team
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Razika B.
Rating: 3 out of 5
following a purchase from 21/01/2024
Well received but it was not mentioned that it arrives in bags and not in a box, just that, otherwise good.
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Response from Natureluxy-shop
Hello Razika, thank you for your feedback! We are delighted that you received your order well. Regarding the bags, we chose this option to offer equivalent products at a lower cost for our customers. We take your comment into account and will study it to improve our communication in the future. We hope you like the products anyway. Have a nice day.
Best regards,
The Natureluxy-shop team
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Berengere J.
Rating: 1 out of 5
following a purchase from 20/01/2024
The delivery point is in glass covered with white paper
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Response from Natureluxy-shop
Hello Berengere, thank you for your feedback. We are sorry that your delivery experience did not meet your expectations. We take note of your comment and are constantly working to improve our delivery service to provide a more pleasant experience for our customers. Thank you for taking the time to share your opinion with us.
Best regards,
The Natureluxy-shop team.
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Martine B.
Rating: 4 out of 5
following a purchase from 17/01/2024
I find the effectiveness average as far as I am concerned, but I suffer from significant chronic constipation.
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Response from Natureluxy-shop
Hello Martine, thank you for your feedback on our product. We hope you find an effective solution to relieve your symptoms. Thank you for your trust and your feedback.
Best regards,
The Natureluxy-shop team
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Hamid K.
Rating: 4 out of 5
following a purchase from 11/01/2024
Good first experience with this site. To be renewed!
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Response from Natureluxy-shop
Thank you very much for your positive feedback on our Natureluxy-shop site! We are delighted that your first experience met your expectations and we hope to see you again soon among us. See you soon!
Best regards,
The Natureluxy-shop team
H
Hachmia F.
Rating: 1 out of 5
following a purchase from 08/01/2024
The product meets my expectations.
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Response from Natureluxy-shop
Hello Hachmia, thank you for sharing your opinion on our Natureluxy-shop site. We are delighted that the product met your expectations. We are constantly looking for improvements to satisfy our customers. Please feel free to share your suggestions so that we can continue to offer you the best possible service. Thank you again and have a nice day!
Regarding the 1/5 rating, this must just be a click error, but the main thing is that you are satisfied with the order received.
Best regards,
The Natureluxy-shop team.
H
Hayate B.
Rating: 4 out of 5
following a purchase from 04/01/2024
thank you
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Response from Natureluxy-shop
Thank you for this positive feedback on our site Natureluxy-shop. Please feel free to share your suggestions so that we can continue to improve our services. See you soon!
Best regards,
The Natureluxy-shop team
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Sophie F.
Rating: 3 out of 5
following a purchase from 30/12/2023
Good, but it was quite a hassle to find the pick-up point to collect my package. The address in the received email was incorrect, and the directions to find this pick-up point were very poor. This pick-up point is located in the Bercy metro station in Paris, so underground. No indication in this regard.
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Response from Natureluxy-shop
Hello Sophie, thank you for your feedback on our site Natureluxy-shop. We are sorry for the inconvenience caused by the difficulty in finding the pick-up point for your package. We will take your comment into account to improve our directions and make this step easier for our customers. We hope you were satisfied with your purchase despite everything. Thank you again for your feedback; we will consider it to improve ourselves. Have a nice day!
Best regards,
The Natureluxy-shop team
M
Moctar D.
Rating: 4 out of 5
following a purchase from 14/12/2023
I recently noticed that home delivery is now charged at €11.90. I find this really unfortunate as there is nothing to justify such a price.
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Response from Natureluxy-shop
We are sorry to hear that you are disappointed with the price of home delivery. Our packages are shipped with Chronopost which generally offers express delivery, usually delivered the next day, hence its price of €11.90, but you have the option to choose free delivery to a pickup point from €29 and €4.90 for a basket under €29.
We always try to maintain reasonable prices while preserving our service and the quality of our products. We apologize for the inconvenience caused.
The Natureluxy-shop team
V
Valrie B.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good weekend product but it took me a long time to receive it
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Response from Natureluxy-shop
Thank you Valerie for your review! We are happy that our product met your expectations. We just checked your tracking, the package was delivered to the relay point in 24 hours. You may have confused it with another order.
The Natureluxy-shop team
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Coralie B.
Rating: 1 out of 5
following a purchase from 25/11/2023
I usually receive my order within a few days but this time it's more than 10/15 days. This was not expected
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Response from Natureluxy-shop
Hello Coralie, we are sincerely sorry for this delay in the delivery of your order. We are doing everything we can to improve our delivery service and we take note of your feedback to make improvements quickly.
Best regards,
The Natureluxy-shop team.
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Eliane P.
Rating: 4 out of 5
following a purchase from 23/11/2023
Simply perfect. Delivery times, care in packaging, quality of the essential oil, price-quality ratio hardly comparable
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Response from Natureluxy-shop
Thank you very much Eliane for liking your experience with Natureluxy-shop! We are happy that you appreciated our delivery times, care in packaging, quality of the essential oil and price/quality ratio. We look forward to seeing you again soon!
The Natureluxy-shop team
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Lela D.
Rating: 1 out of 5
following a purchase from 27/10/2023
B
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Response from Natureluxy-shop
Hello Lela, we are sorry that you had a bad experience with Natureluxy-shop. We take our customers' feedback to heart and we will do everything possible to improve our services. Thank you for your feedback.
Sincerely,
The Natureluxy-shop team
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Elodie C.
Rating: 3 out of 5
following a purchase from 24/10/2023
No change with this product
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Response from Natureluxy-shop
Thank you for your review, Elodie. Unfortunately, we cannot guarantee that our products are suitable for all skin types. We remain at your disposal for any questions or advice.
Best regards,
The Natureluxy-shop team
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Siccardi H.
Rating: 1 out of 5
following a purchase from 27/09/2023
Fast
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Response from Natureluxy-shop
Hello Siccardi, thank you for your feedback. We are delighted that your experience was quick and met your expectations. We will continue to provide quality service to our customers. We look forward to seeing you again on Natureluxy-shop!
Regarding the rating, it is surely a clicking error.
The Natureluxy-shop team
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Brigitte B.
Rating: 4 out of 5
following a purchase from 25/09/2023
Fast and efficient
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Response from Natureluxy-shop
Thank you Brigitte for your feedback! We are happy that the speed and efficiency of Natureluxy-shop have satisfied you!
The Natureluxy-shop team
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Nadji B.
Rating: 1 out of 5
following a purchase from 19/09/2023
relay point error
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Response from Natureluxy-shop
Hello Nadji, I am sorry to hear that you encountered difficulties with your relay point. We are doing everything we can to provide each of our customers with an excellent experience and we are doing our best to correct errors as soon as possible. Thank you for your patience and understanding.
The Natureluxy-shop team
M
Martine W.
Rating: 1 out of 5
following a purchase from 06/09/2023
A cream that does not smell good very disappointed
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Response from Natureluxy-shop
Hello Martine, we are sorry that the cream did not convince you. We are always listening and we will do what is necessary to make your shopping experience with Natureluxy-shop more positive. Thank you.
The Natureluxy-shop team
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Aamoum M.
Rating: 4 out of 5
following a purchase from 03/08/2023
Serious seller
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Nader K.
Rating: 1 out of 5
following a purchase from 10/07/2023
You asked for my opinion, I give it to you, I am not satisfied because you could have made a refund for the promo code while nothing happened, yet I was waiting for your response which took long
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Response from Natureluxy-shop
Hello Nader, we are sorry that you were not satisfied, and we learn from this experience. We do our best to provide the best experience to our customers.
Regarding the promo code, the customer must add it directly in the box reserved for the "promo code" to benefit from the promotion.
The Natureluxy-shop team
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Magid A.
Rating: 1 out of 5
following a purchase from 25/06/2023
Broken cap and loss of a third of the product
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Response from Natureluxy-shop
Hello Magid, we are sorry to hear that your product arrived damaged. We will certainly take the necessary steps to help you resolve this issue. Please contact us using our contact form on our website so that we can assist you further. Thank you again.
The Natureluxy-shop team
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Jamila B.
Rating: 4 out of 5
following a purchase from 12/06/2023
Good
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Aissatou D.
Rating: 4 out of 5
following a purchase from 07/06/2023
I am satisfied with my purchases, thank you
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Astou S.
Rating: 4 out of 5
following a purchase from 08/06/2023
Fast delivery quality product I have been ordering for years
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Corinne G.
Rating: 3 out of 5
following a purchase from 07/06/2023
The perfume is very pleasant and fine. The management and delivery are quick. I will recommend without any problem.
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Response from Natureluxy-shop
Thank you for your constructive feedback! We are delighted that you appreciated the perfume and that the service was satisfactory for you. We hope to see you again soon.
The Natureluxy-shop team
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