Customer reviews of Natureluxy-shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 3 589 published reviews
5 3 226 90% 4 249 7% 3 43 1% 2 12 0% 1 59 2%

Summary of reviews

Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.

Reviews 1 and 4 stars

Reset filters
J
Jean-Marc S.
Rating: 4 out of 5
following a purchase from 20/08/2026
10
Translated reviews
L
Lahbib A.
Rating: 1 out of 5
following a purchase from 28/06/2026
Really very disappointed with the quality because once out of the packaging the product loses about 30 percent of its volume so it's a scam pumped with water or other chemical substances to have volume with photos to support if you wish
Translated reviews
K
Karine L.
Rating: 4 out of 5
following a purchase from 23/06/2026
Good
Translated reviews
Response from Natureluxy-shop
Hello Karine,

We sincerely thank you for your positive feedback. We are delighted that you are satisfied with your experience at Natureluxy-shop. Your satisfaction is our priority, and we hope to see you again soon.

Best regards,
The Natureluxy-shop team
S
Sandra R.
Rating: 1 out of 5
following a purchase from 31/05/2026
The amber stones smell very very little. I put 20 in a 19 square meter room and despite that it doesn't smell. I am really very disappointed with my first purchase.
Translated reviews
T
Taandhuma M.
Rating: 4 out of 5
following a purchase from 26/05/2026
Fast delivery
Translated reviews
Response from Natureluxy-shop
We sincerely thank you Taandhuma for your positive feedback and are delighted to learn that you appreciated the speed of our delivery service. Your satisfaction is our priority and we would be happy to see you again soon in our online store.

Best regards,
The Natureluxy-shop team
K
Kheira C.
Rating: 4 out of 5
following a purchase from 29/04/2026
Super fast delivery, I haven't tried the product yet
Translated reviews
Response from Natureluxy-shop
We sincerely thank you Kheira for your positive feedback and for the rating of 4 out of 5. We are delighted to hear that you appreciated the speed of our delivery service. Please feel free to share your impressions once you have had the chance to try the product. Your satisfaction is our priority!

Best regards,
The Natureluxy-shop team.
C
Christian P.
Rating: 1 out of 5
following a purchase from 17/05/2026
The package was not delivered to the requested relay in my town, but 15 km away from my home, in the absence of any public transport.
Translated reviews
A
Ahmed M.
Rating: 4 out of 5
following a purchase from 16/05/2026
Excellent product
Translated reviews
Response from Natureluxy-shop
Thank you Ahmed for your positive feedback and your rating of 4/5! We are delighted to hear that you are satisfied with our product. Your feedback is valuable to us. Please feel free to reach out to us if you have any questions or suggestions.

Best regards,
The Natureluxy-shop team
S
Sofia E.
Rating: 1 out of 5
following a purchase from 02/04/2026
I have not received my order
Translated reviews
A
Abdallah H.
Rating: 4 out of 5
following a purchase from 21/04/2026
Thank you very much
Translated reviews
Response from Natureluxy-shop
We thank you Abdallah for your positive review and your 4/5 rating! We are delighted that you enjoyed your experience at Natureluxy-shop. Do not hesitate to come back to see us, and if you have any suggestions to further improve our service, we would be happy to hear them.

Have a nice day!

The Natureluxy-shop team
J
Justine E.
Rating: 1 out of 5
following a purchase from 30/03/2026
Bad relay point despite an exchange with support
Translated reviews
N
Naoufal E.
Rating: 1 out of 5
following a purchase from 09/03/2026
This is not white musk. Smell of soap. Really disappointed
Translated reviews
C
Cindy F.
Rating: 1 out of 5
following a purchase from 02/03/2026
My order is pierced and you don't even refund me or make a commercial gesture
Translated reviews
M
Mr E.
Rating: 1 out of 5
following a purchase from 22/02/2026
Cream that causes redness
Translated reviews
L
Lila S.
Rating: 4 out of 5
following a purchase from 12/02/2026
Satisfied except that changing the relay point at the last minute is not very pleasant. Thank you
Translated reviews
Response from Natureluxy-shop
Thank you very much Lila for your feedback and your 4/5 rating. We are delighted that you are satisfied with your order. We understand that changing the relay point can be inconvenient and we apologize for this inconvenience. We take your comments into consideration to improve our service. We look forward to serving you again.

Best regards,
The Natureluxy-shop team
N
Nicole A.
Rating: 4 out of 5
following a purchase from 07/02/2026
SUPER FOR THE DELIVERY SPEED
Translated reviews
Response from Natureluxy-shop
Thank you very much Nicole for your positive review! We are delighted to learn that you were satisfied with the delivery speed. We always strive to offer the best possible service.

See you soon on Natureluxy-shop !

Best regards,
The Natureluxy-shop team
C
Christian B.
Rating: 4 out of 5
following a purchase from 05/02/2026
Overall satisfied
Translated reviews
Response from Natureluxy-shop
We warmly thank you Christian for your review and your 4/5 rating. We are delighted to learn that you are overall satisfied with your experience on our site Natureluxy-shop. If you have any suggestions or points for improvement to share, please do not hesitate to let us know. Your satisfaction is our priority.

Best regards,
The Natureluxy-shop team
M
Meriem C.
Rating: 1 out of 5
following a purchase from 03/02/2026
Hello, I did not receive my package at the usual relay point, I was not notified beforehand and I have not received my refund, please do what is necessary as soon as possible, thank you
Translated reviews
Response from Natureluxy-shop
We thank you Meriem for your feedback and are sincerely sorry for this inconvenience. Your satisfaction is our priority, and we are doing what is necessary to resolve this issue quickly. We will process your refund request and keep you informed as soon as possible.

Thank you for your understanding and patience.

Best regards,
The Natureluxy-shop team
K
Karine S.
Rating: 1 out of 5
following a purchase from 25/01/2026
Unfortunately broken the next day. My previous review was not meant for you.
Translated reviews
Response from Natureluxy-shop
We thank you Karine for your feedback and are sincerely sorry to learn that you encountered a problem with your order. Your satisfaction is our priority and we are committed to resolving this situation as quickly as possible. Please feel free to contact us directly so we can assist you.

Best regards,
The Natureluxy-shop team
S
Sanae A.
Rating: 4 out of 5
following a purchase from 22/01/2026
Very good
Translated reviews
Response from Natureluxy-shop
Hello Sanae,

We sincerely thank you for your positive review on our site "Natureluxy-shop". Your satisfaction is our priority, and we are delighted that you had a good experience. Please feel free to reach out to us if you have any suggestions or questions, we will always be there to help you.

Best regards,
The Natureluxy-shop team
S
Souad E.
Rating: 1 out of 5
following a purchase from 21/01/2026
It's a terrible experience because I didn't receive my order
Translated reviews
Response from Natureluxy-shop
Hello Souad,

We are sincerely sorry to learn that your order has not arrived. Your experience is important to us and we want to reassure you. Please feel free to contact our customer service, who will be happy to resolve this issue as soon as possible. Your satisfaction is our priority.

Best regards,
The Natureluxy-shop team
A
Anna H.
Rating: 1 out of 5
following a purchase from 14/01/2026
Package not arrived
Translated reviews
Response from Natureluxy-shop
Thank you very much, Anna, for taking the time to leave a review. We are sorry to hear that your package did not arrive. Your satisfaction is very important to us, and we would like to resolve this issue as quickly as possible. Please contact our customer service directly so we can assist you.

Best regards,
Your Natureluxy-Shop team
L
Leïla H.
Rating: 1 out of 5
following a purchase from 04/01/2026
Order not delivered to the expected location (far from my home). I wasn't even informed. VERY DISAPPOINTED
Translated reviews
Response from Natureluxy-shop
We are truly sorry for the inconvenience caused by the carrier.
We thank you for your feedback, and we are sincerely sorry to learn that your experience did not meet your expectations. Delivery is a priority for us, and we take your comments very seriously. We will investigate this issue to prevent it from happening again. Please do not hesitate to contact us directly so that we can resolve this situation as quickly as possible.

Best regards,
The Natureluxy-shop team
H
Hamid E.
Rating: 4 out of 5
following a purchase from 01/01/2026
Perfectly well packaged just a bit of delay in delivery
Translated reviews
A
Andrea S.
Rating: 1 out of 5
following a purchase from 27/12/2025
MY ORDER HAS NOT ARRIVED AND I'VE BEEN WAITING FOR 10 DAYS. ALSO, THEY GOT THE SHIPPING ADDRESS WRONG AND IT WILL ARRIVE AT A PICKUP POINT FAR AWAY. NEVER AGAIN....
Translated reviews
Response from Natureluxy-shop
Hello Andrea,

We are sincerely sorry to learn that your order has not yet arrived and that you have encountered issues with the delivery address. We fully understand your frustration. To resolve this situation as quickly as possible, please contact us directly so we can assist you. Your satisfaction is our priority.

Best regards,
The Natureluxy-shop team
D
Djamila G.
Rating: 4 out of 5
following a purchase from 23/12/2025
Good
Translated reviews
Response from Natureluxy-shop
Thank you very much Djamila for your review! We are delighted that you appreciated your experience on Natureluxy-shop. If you have any suggestions to further improve our service, do not hesitate to let us know. We look forward to seeing you again soon!

Best regards,
The Natureluxy-shop team
J
John C.
Rating: 4 out of 5
following a purchase from 19/12/2025
In line with my expectations
Translated reviews
Response from Natureluxy-shop
We sincerely thank you John for your positive feedback and for taking the time to share your experience with our site Natureluxy-shop. We are delighted to learn that our products met your expectations. Do not hesitate to come back to us if you have any questions or specific needs during your next visit.

Best regards,
The Natureluxy-shop team
C
Christiane N.
Rating: 4 out of 5
following a purchase from 05/12/2025
Order received very quickly.
Translated reviews
Response from Natureluxy-shop
We sincerely thank you Christiane for your positive feedback and are delighted to learn that your order was received quickly. Your satisfaction is our priority, and we hope to see you again soon on our site. Please do not hesitate to share your needs or suggestions with us.

Best regards,
The Natureluxy-shop team
N
Nashera B.
Rating: 1 out of 5
following a purchase from 15/11/2025
Did not receive the package so not happy at all
Translated reviews
Response from Natureluxy-shop
We are truly sorry to learn that you have not received your package. Your satisfaction is our priority and we take your feedback very seriously. Could you please contact us directly so that we can resolve this issue quickly? We are here to help you and we thank you for your understanding.

Sincerely,
The Natureluxy-shop team
O
Othman B.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not like it
Translated reviews
Response from Natureluxy-shop
We thank you Othman for taking the time to share your opinion, even if it is disappointing. Your satisfaction is at the heart of our priorities, and we would be happy to learn more about your experience in order to improve our services. Please do not hesitate to contact us directly, your feedback is valuable to us.

Best regards,
The Natureluxy-shop team
M
Michel F.
Rating: 4 out of 5
following a purchase from 10/10/2025
excellent product that meets my expectations I recommend this product to those around me
Translated reviews
Response from Natureluxy-shop
We sincerely thank you Michel for your positive review and your recommendation. We are delighted to learn that the product met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site "Natureluxy-shop".

Best regards,
The Natureluxy-shop team
D
Dominique M.
Rating: 4 out of 5
following a purchase from 10/10/2025
-
Translated reviews
Response from Natureluxy-shop
We sincerely thank you Dominique for your positive review on our site Natureluxy-shop. We are delighted that your experience was satisfactory and remain at your disposal for any questions or suggestions that could further improve our services.

Best regards,
The Natureluxy-shop team
D
Dalila B.
Rating: 1 out of 5
following a purchase from 08/10/2025
I haven't received anything so I can't give my opinion
Translated reviews
Response from Natureluxy-shop
Thank you Dalila for taking the time to share your experience. We are sorry to learn that you have not yet received your order. We invite you to contact us directly so that we can help you resolve this issue quickly. Your satisfaction is our priority.

Best regards,
The Natureluxy-shop team
H
Hebara N.
Rating: 1 out of 5
following a purchase from 07/10/2025
Not satisfied
Translated reviews
Response from Natureluxy-shop
We thank you Hebara for taking the time to share your review. We are sorry to learn that your experience with our shop did not meet your expectations. Your satisfaction is our priority and we would be happy to know your suggestions to improve our services. Please feel free to contact us directly to discuss.

Best regards,
The Natureluxy-shop team
K
Kama F.
Rating: 4 out of 5
following a purchase from 01/10/2025
Very fast.
Translated reviews
Response from Natureluxy-shop
We sincerely thank you Kama for your feedback and for the rating of 4/5. We are delighted to learn that you found our service fast. Your satisfaction is our priority, and we hope to see you again soon on Natureluxy-shop. Please feel free to share your suggestions to improve your experience.

Best regards,
The Natureluxy-shop team
K
Khadija B.
Rating: 1 out of 5
following a purchase from 28/09/2025
I received my package, everything was spilled in the poorly packed box ??
Translated reviews
Response from Natureluxy-shop
We thank you Khadija for taking the time to share your experience. We are sorry to hear that your package arrived in poor condition. Your feedback is valuable and we will strengthen our packaging process to avoid this type of inconvenience in the future. Please feel free to contact us for any assistance.

Best regards,
The Natureluxy-shop team
M
Maria P.
Rating: 4 out of 5
following a purchase from 28/09/2025
Very good
Translated reviews
Response from Natureluxy-shop
We sincerely thank you Maria for your positive feedback and your rating of 4/5 on our Natureluxy-shop site. We are delighted to learn that you had a satisfactory experience. Please feel free to share your suggestions to further improve our services. We look forward to seeing you again soon!

Best regards,
The Natureluxy-shop team
N
Nicole N.
Rating: 1 out of 5
following a purchase from 20/09/2025
Not the desired format, not the scent of white musk found, I am very disappointed...
Translated reviews
Response from Natureluxy-shop
We thank you, Nicole, for sharing your review. We are sorry to learn that the product does not meet your expectations, particularly regarding the format and scent. Your satisfaction is important to us and we will take your feedback into account to improve our offers. Please feel free to contact us directly for any further assistance.

Best regards,
The Natureluxy-shop Team
N
Najet A.
Rating: 4 out of 5
following a purchase from 12/09/2025
Good site, a bit expensive
Translated reviews
Response from Natureluxy-shop
We sincerely thank you, Najet, for your positive review and for your rating of 4/5. We are glad that you like our site, even if you find our prices a bit high. We strive to offer quality products that reflect our commitment to excellence. Please feel free to reach out to us if you have any other questions or suggestions.

Best regards,
The Natureluxy-shop Team
N
Nadjib Z.
Rating: 4 out of 5
following a purchase from 01/09/2025
Very good
Translated reviews
Response from Natureluxy-shop
We sincerely thank you Nadjib for your positive feedback on our site 'Natureluxy-shop'. Your satisfaction is our priority, and we are delighted that you had a pleasant experience. Please feel free to reach out to us for any suggestions or assistance you may need.

Best regards,
The Natureluxy-shop team
We use cookies for audience measurement and improving user experience.