Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.
We sincerely thank you Djamila for your positive feedback and your rating of 4/5. We are delighted to learn that our products have satisfied you and that their packaging met your expectations. Your opinion is valuable and motivates us to continue improving our services. We look forward to seeing you again soon on Natureluxy-shop!
Best regards,
The Natureluxy-shop team
S
Sanae A.
Rating: 4 out of 5
following a purchase from 16/07/2025
Good
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Response from Natureluxy-shop
We sincerely thank you Sanae for your positive feedback and your 4/5 rating. We are delighted that you found your experience on our site Natureluxy-shop satisfactory. Please feel free to share your suggestions so that we can further improve our services. We look forward to seeing you again soon!
Best regards,
The Natureluxy-shop team
R
Regine M.
Rating: 4 out of 5
following a purchase from 11/07/2025
Exactly what I expected
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Response from Natureluxy-shop
We warmly thank you Régine for your positive feedback on our site "Natureluxy-shop". We are delighted that our products met your expectations and we hope to see you soon for new discoveries. Please feel free to share your suggestions to further improve your experience.
Best regards,
The Natureluxy-shop team
A
Andy V.
Rating: 1 out of 5
following a purchase from 08/07/2025
I received the item of my order in a deteriorated state. Therefore, I am generally disappointed.
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Response from Natureluxy-shop
We thank you Andy for your feedback and are sincerely sorry to learn that your order arrived in an unsatisfactory state. We place great importance on the quality of our products and the satisfaction of our customers. We invite you to contact our customer service to find a quick and suitable solution to your situation.
Best regards,
The Natureluxy-shop team
V
Vlasta Z.
Rating: 1 out of 5
following a purchase from 20/06/2025
The apple oil is not what I expected. Otherwise, the delivery was fast and smooth.
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Response from Natureluxy-shop
Thank you very much, Vlasta, for your feedback. We are sorry that the apple oil did not meet your expectations. Your satisfaction is important to us, and we appreciate your feedback, which helps us improve. Please feel free to contact us directly to discuss your expectations or ask further questions.
Best regards,
The Natureluxy-Shop team
A
Alain L.
Rating: 4 out of 5
following a purchase from 11/06/2025
OK
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Response from Natureluxy-shop
We thank you Alain for taking the time to share your review on Natureluxy-shop. We are pleased to see that your experience has been positive. If you have any suggestions or specific requests to improve our service, please do not hesitate to let us know. Your feedback is valuable to us.
Best regards,
The Natureluxy-shop team
H
Heba A.
Rating: 1 out of 5
following a purchase from 06/06/2025
I do not receive my purchase
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Response from Natureluxy-shop
According to the tracking, the package was successfully collected from the collection point on June 18:
TEXTOR SPATI
TEXTORSTRASE 28
60594 - FRANKFURT AM MAIN
Sincerely,
The Natureluxy-shop Team
L
Laetitia S.
Rating: 1 out of 5
following a purchase from 05/06/2025
Does not work
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Response from Natureluxy-shop
We thank you Laetitia for taking the time to share your experience. We are sorry to learn that you encountered difficulties. Please do not hesitate to contact us directly so that we can help you resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
A
Azdine M.
Rating: 4 out of 5
following a purchase from 02/06/2025
Very satisfied as usual
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Response from Natureluxy-shop
We sincerely thank you Azdine for your positive review and for your loyalty to Natureluxy-shop. We are delighted to know that you are very satisfied with our services. Your satisfaction is our priority, and we look forward to seeing you again soon on our site.
Best regards,
The Natureluxy-shop team
K
Karim B.
Rating: 4 out of 5
following a purchase from 07/05/2025
Great
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Response from Natureluxy-shop
We warmly thank you Karim for your positive feedback on our site "Natureluxy-shop". Your satisfaction is our priority, and we are delighted that you appreciated your experience. Please feel free to reach out to us for any questions or suggestions!
Best regards,
The Natureluxy-shop team
N
Nadia E.
Rating: 4 out of 5
following a purchase from 04/05/2025
First order, arrived on time and in good condition. Cosmetic argan oil and Ethiopian black seed oil. I would have just liked the packaging to be glass to avoid plastic contamination in the oil.
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Response from Natureluxy-shop
We sincerely thank you Nadia for your feedback and are delighted to learn that your first order was delivered on time and in perfect condition. Your comment regarding glass packaging is very relevant. We hope to see you soon on Natureluxy-shop.
Best regards,
The Natureluxy-shop team
S
Sami D.
Rating: 1 out of 5
following a purchase from 04/04/2025
The pickup point is closed
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Response from Natureluxy-shop
Thank you Sami for sharing your review. We understand your frustration regarding the closure of the pickup point. Please know that we take our customers' satisfaction very seriously and are actively working to improve our delivery services. Do not hesitate to contact us directly for any assistance, we are here to help you.
Best regards,
The Natureluxy-shop team
A
Abdallah H.
Rating: 1 out of 5
following a purchase from 16/04/2025
Thank you, I received my order
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Response from Natureluxy-shop
We thank you ABDALLAH for your feedback and are delighted that you received your order. Do not hesitate to contact us if you have any questions or additional needs. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
H
Hafeda E.
Rating: 4 out of 5
following a purchase from 28/03/2025
-
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Response from Natureluxy-shop
We sincerely thank you Hafeda for your positive evaluation of 4/5 and for your supportive gesture. We are delighted that your experience on our site "Natureluxy-shop" was enjoyable. Don't hesitate to share your suggestions, we are listening to improve!
Best regards,
The Natureluxy-shop team
C
Claudine C.
Rating: 4 out of 5
following a purchase from 13/03/2025
Good product. Meets my expectations
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Response from Natureluxy-shop
Hello Claudine,
Thank you very much for your positive feedback! We are delighted to learn that our product met your expectations. Your satisfaction is our priority. Don't hesitate to reach out to us if you have any other questions or needs.
Best regards,
The Natureluxy-shop team
E
Elhame B.
Rating: 1 out of 5
following a purchase from 02/03/2025
Degradation
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Response from Natureluxy-shop
We thank you Elhame for sharing your feedback. We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority and we would like to understand what happened in order to improve our services. Please feel free to contact us directly to discuss this.
Best regards,
The Natureluxy-shop team
S
Sabrina C.
Rating: 1 out of 5
following a purchase from 06/02/2025
I haven't received my 2 packages of senna leaves 1kg.
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Response from Natureluxy-shop
Hello Sabrina,
We thank you for your feedback and are sorry to learn that you have not received your packages. Indeed, according to the tracking, the package was returned without being dropped off at the relay point and this without justification from the carrier. We will resend your package as soon as possible.
We apologize for the inconvenience caused by the carrier.
Best regards,
The Natureluxy-shop team
J
Jacki P.
Rating: 4 out of 5
following a purchase from 04/02/2025
8
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Response from Natureluxy-shop
Hello Jacki,
Thank you sincerely for your evaluation of our site "Natureluxy-shop". A score of 4/5 is appreciated and motivates us to continue improving our service. Please feel free to share your suggestions to achieve the maximum score. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
A
Alain C.
Rating: 4 out of 5
following a purchase from 27/01/2025
-
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Response from Natureluxy-shop
Hello Alain,
Thank you for your positive review and your support! We are delighted that you like our site. Don't hesitate to come back and see us soon!
Best regards,
The Natureluxy-shop team
F
Françoise B.
Rating: 4 out of 5
following a purchase from 12/01/2025
Very good
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Response from Natureluxy-shop
We are delighted to read that you are satisfied with our site, Françoise! We do everything we can to provide a pleasant shopping experience for our customers. Thank you for your positive feedback!
Best regards,
The Natureluxy-shop team
G
Gisele S.
Rating: 4 out of 5
following a purchase from 18/01/2025
Package just received.
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Response from Natureluxy-shop
Hello Gisele, thank you for your review of our Natureluxy-shop site. We are delighted that you received your package. Have you had the chance to test our products? We hope you will be satisfied with your order. Don't hesitate to share your experience with us, we are always listening to our customers. Looking forward to seeing you again on our site!
Best regards,
The Natureluxy-shop team
R
Raoul N.
Rating: 4 out of 5
following a purchase from 05/01/2025
Thank you
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Response from Natureluxy-shop
Thank you for your review, Raoul. We are delighted that you appreciated our Natureluxy-shop site. Please feel free to come back to discover new quality products. See you soon!
Best regards,
The Natureluxy-shop team
M
Monique T.
Rating: 1 out of 5
following a purchase from 06/01/2025
Hello, I just received my shampoo but not my second package. I don't have the receipt for when my package will arrive.
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Response from Natureluxy-shop
Hello Monique,
Thank you for taking the time to write to us. We are glad that you received your shampoo. For your second package, according to the tracking, the package has been received at the pickup point.
Best regards,
The Natureluxy-shop team.
B
Bastet D.
Rating: 1 out of 5
following a purchase from 06/01/2025
Very good.
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Response from Natureluxy-shop
Hello Bastet,
Thank you for your feedback. We are delighted that you enjoyed your experience on Natureluxy-shop. If you have any suggestions to improve our services, please feel free to share them with us. Your satisfaction is our priority!
Best regards,
The Natureluxy-shop team
Y
Yolande L.
Rating: 1 out of 5
following a purchase from 29/12/2024
Hello, I received my package but not the cream because the package was empty. I am disappointed, I hope to receive a new shipment. Thank you for your understanding. Sincerely, Mrs. Le Pabic
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Response from Natureluxy-shop
Hello Yolande,
Thank you for taking the time to share your experience. We are sorry to hear that your package was empty. Your satisfaction is paramount to us, and we will do everything we can to resolve this issue quickly. A member of our team will contact you shortly to arrange a new shipment.
Thank you for your understanding.
Best regards,
The Natureluxy-shop team.
N
Nathalie T.
Rating: 4 out of 5
following a purchase from 18/12/2024
I had ordered Sene and received two boxes of Nigella instead of Sene, so I end up with two boxes less ????? I hope you will make a gesture if I reorder. Best regards, Mrs. Timoteo Nathalie
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Response from Natureluxy-shop
Hello Mrs. Timoteo Nathalie, thank you for your feedback on our Natureluxy-shop site. We are sorry for this incident with your order. We will immediately verify and rectify this error on our part. We would be happy to offer you a commercial gesture if you wish to reorder.
Best regards,
The Natureluxy-shop team
O
Omar T.
Rating: 1 out of 5
following a purchase from 19/12/2024
Lack of item
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Response from Natureluxy-shop
Thank you for taking the time to share your feedback. We are sorry to learn that our selection of items did not meet your expectations. Your feedback is valuable and will help us improve our offering. Do not hesitate to come back soon, we hope to satisfy you more.
Best regards,
The Natureluxy-shop team
S
Samira Z.
Rating: 1 out of 5
following a purchase from 11/12/2024
I take a tablespoon of black seed oil every morning for 4 years. But this time the taste is very different. I will not buy from this site again
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Response from Natureluxy-shop
Thank you for taking the time to share your experience with us. We are sorry to learn that the taste of the black seed oil does not meet your expectations. Please know that we place great importance on the quality of our products and the satisfaction of our customers. Do not hesitate to contact us directly to discuss your feedback, we would be happy to assist you.
Best regards,
The Natureluxy-shop team
F
Fabrizio D.
Rating: 4 out of 5
following a purchase from 10/12/2024
Delicious
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Response from Natureluxy-shop
Thank you for your positive feedback on our site. We are happy that you enjoyed your experience on Natureluxy-shop. We pride ourselves on offering our customers quality products and top-notch customer service. We hope to see you again soon on our site. Thank you again for your trust.
Best regards,
The Natureluxy-shop team
L
Leïlany B.
Rating: 1 out of 5
following a purchase from 15/11/2024
I never received my order
Translated reviews
Response from Natureluxy-shop
Hello,
Your order has been refunded after the package was returned to the sender.
Best regards,
The Natureluxy-shop team
D
Dylan L.
Rating: 1 out of 5
following a purchase from 05/12/2024
I haven't received
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Response from Natureluxy-shop
Hello Dylan,
According to the tracking, the package was delivered on 18/12:
Hello ladies and gentlemen, I am happy with my order, best regards
Translated reviews
Response from Natureluxy-shop
Hello, thank you for your positive feedback on our site. We are delighted that you are satisfied with your order. We look forward to seeing you again on our online store.
Best regards,
The Natureluxy-shop team
C
Cecile P.
Rating: 1 out of 5
following a purchase from 29/11/2024
I still haven't received my package ordered 10 days ago. The only response I get is that it should not be long.
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Response from Natureluxy-shop
Hello Cécile,
Indeed, it happens that the package is delayed in its delivery, but generally, the package arrives in the following days if there are no problems reported by the carrier. In your case, you left a comment on 9/12 and the package arrived on 10/12.
Best regards,
The Natureluxy-shop team.
M
Marie V.
Rating: 4 out of 5
following a purchase from 27/11/2024
Nothing to report
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Response from Natureluxy-shop
Thank you for your review, Marie. We are delighted that you have nothing to report regarding our site Natureluxy-shop. We hope to see you again soon among our satisfied customers. Have a nice day!
Best regards,
The Natureluxy-shop team
N
Nadege F.
Rating: 1 out of 5
following a purchase from 20/11/2024
Still no package
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Response from Natureluxy-shop
Hello Nadege, according to the tracking, the package has indeed been delivered within the timeframe.
Please note that the timeframe is 4 to 5 working days for delivery to a pickup point.
Best regards,
The Natureluxy-shop team
S
Said B.
Rating: 4 out of 5
following a purchase from 08/11/2024
Quality price guaranteed..
Translated reviews
Response from Natureluxy-shop
Thank you very much for your review on our Natureluxy-shop site, we are delighted that you appreciated the quality of our products at an affordable price. We constantly strive to offer the best quality-price ratio to our customers. Thank you again for your trust and support. We hope to see you again soon on our site. See you very soon.
Best regards,
The Natureluxy-shop team
S
Sophie B.
Rating: 4 out of 5
following a purchase from 06/11/2024
Too bad for the missing product... which should be refunded to me.
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Response from Natureluxy-shop
Thank you for your review, Sophie. We are sorry for the missing product that was previously notified to you. We will ensure that this does not happen again in the future. Thank you for your understanding and trust in our site. We hope to see you again soon on Natureluxy-shop.
Best regards,
The Natureluxy-shop team
R
Rachid R.
Rating: 1 out of 5
following a purchase from 02/11/2024
Still haven't received my package. I don't know if I will place another order.
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Response from Natureluxy-shop
Hello Rachid, thank you for your feedback. We are sorry that you have not yet received your package within the timeframe, according to the tracking the delivery was indeed made afterwards. We hope you will continue to discover our range of natural products. Please feel free to contact us for any questions or comments.
Best regards,
The Natureluxy-shop team
J
Jeannine J.
Rating: 4 out of 5
following a purchase from 21/10/2024
Good product.
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Response from Natureluxy-shop
Thank you for your positive review, Jeannine! We are delighted that you like our product. Please feel free to share your experience with your loved ones and come back to our site to discover new natural products.
Best regards,
The Natureluxy-shop team
A
Anne B.
Rating: 4 out of 5
following a purchase from 16/10/2024
Bottles of oil very well packaged, fast delivery.
Translated reviews
Response from Natureluxy-shop
Thank you for your comment, Anne. We are delighted that you appreciated our fast delivery service and the careful packaging of our oil bottles. We hope you are satisfied with the quality of our products. We thank you for your trust and support for our Natureluxy-shop brand. We remain at your disposal for any other order or information. Thank you again and see you soon!
Best regards,
The Natureluxy-shop team
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