Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.
Thank you very much for this positive review, Sophie! We are delighted to count you among our loyal customers. Your satisfaction is our priority and we do everything we can to offer you quality products and impeccable service. Thank you again for your loyalty. See you soon on our site!
Best regards,
The Natureluxy-shop team
A
Authman B.
Rating: 1 out of 5
following a purchase from 30/09/2024
I tested ant oil in Morocco and it removes hair. This oil does not have the same effect at all.
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Response from Natureluxy-shop
Hello Authman, thank you for sharing your opinion on our Natureluxy-shop site. We are sorry that the ant oil you tested did not yield the expected results. We are constantly looking for quality products to satisfy our customers and we will take your experience into account in our product selection. We hope you will continue to discover our range of natural products. Please feel free to contact us with any questions or comments.
Best regards,
The Natureluxy-shop team
Z
Zoheir S.
Rating: 4 out of 5
following a purchase from 26/09/2024
Good product, fast shipping.
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Response from Natureluxy-shop
Thank you very much for your positive review on our Natureluxy-shop site, Zoheir. We are delighted that you appreciated our product and that you received your order quickly. We hope to see you again soon on our site. Thank you!
Best regards,
The Natureluxy-shop team.
J
Jean Berchmans B.
Rating: 4 out of 5
following a purchase from 26/09/2024
Good quality
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Response from Natureluxy-shop
Hello Jean Berchmans,
Thank you for taking the time to leave a review on our Natureluxy-shop site. We are happy to know that you appreciated the quality of our products. We indeed strive to offer quality products to satisfy our customers.
We hope to have the pleasure of seeing you again soon on our site.
Best regards,
The Natureluxy-shop team.
P
Pierrette B.
Rating: 4 out of 5
following a purchase from 17/09/2024
5 stars for shipping reviews as well as the shipping of the package, I am testing the products
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Response from Natureluxy-shop
Thank you for your positive review on our Natureluxy-shop site. We are delighted that you are satisfied with our shipping services and that you were able to test our products. Your satisfaction is our priority, thank you and see you soon on our site!
Best regards,
The Natureluxy-shop team.
O
Omar D.
Rating: 4 out of 5
following a purchase from 06/09/2024
Everything is fine, on time, thank you
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Response from Natureluxy-shop
Hello Omar, thank you for your positive feedback on our Natureluxy-shop site. We are delighted that you received your order on time and that everything is in order. We hope to see you again soon on our site! Thank you.
P
Patricia B.
Rating: 1 out of 5
following a purchase from 30/08/2024
I am waiting for someone to contact me for the next steps because there is an error in my order.
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Response from Natureluxy-shop
Hello Patricia, thank you for your review. We are sorry to hear that you encountered an error in your order. Our team will contact you shortly to resolve the situation. We thank you for your understanding and trust.
Best regards,
The Natureluxy-shop team.
N
Nesrine H.
Rating: 1 out of 5
following a purchase from 11/08/2024
Delivered to a different pickup point than the one I had chosen, which was far from my home
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Response from Natureluxy-shop
Hello Nesrine, thank you for your feedback. We are sorry that the pickup point was far from your home, after checking it is indeed the initially chosen pickup point. We hope that despite this, you appreciated the products from Natureluxy-shop. We wish you a pleasant day.
Best regards,
The Natureluxy-shop team.
M
Martine E.
Rating: 4 out of 5
following a purchase from 30/07/2024
Delivery slower than previous ones but satisfied with the products
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Response from Natureluxy-shop
Hello Martine, I am sorry that the delivery took longer than usual. However, I am happy to know that you are satisfied with the products you received. We will do our best to improve our delivery times in the future. Thank you for your feedback and for your loyalty to our Natureluxy-shop store. We hope to see you again soon for an even better experience.
Best regards,
The Natureluxy-shop team.
R
Rebecca B.
Rating: 1 out of 5
following a purchase from 21/07/2024
I did not receive my package
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Response from Natureluxy-shop
Hello Rebecca, thank you for your feedback.
According to the tracking, the package was indeed delivered to a pickup point and then collected. Here is the tracking link:
Super fast delivery, product meets my expectations
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Response from Natureluxy-shop
Thank you very much for your positive review, Colette! We are delighted that you appreciated our fast delivery service and that the product meets your expectations. We look forward to seeing you again on our Natureluxy-shop site for future purchases. Thank you again and have a great day!
Best regards,
The Natureluxy-shop team.
M
Marc D.
Rating: 4 out of 5
following a purchase from 10/07/2024
Everything went very well and was in line with my expectations. A small 'downside': why not have it delivered to my home?
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Response from Natureluxy-shop
Thank you for your feedback on our Natureluxy-shop site, Marc. We are glad that everything went well and that your order met your expectations. We take note of your suggestion regarding delivery to your home and will pass it on to our logistics team to improve our service. Thank you again for your positive feedback. We hope to see you again soon on our site.
Best regards,
The Natureluxy-shop team.
R
Radia C.
Rating: 4 out of 5
following a purchase from 08/07/2024
I would have liked to receive it at home
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Response from Natureluxy-shop
We are happy to know that you appreciate our Natureluxy-shop site, and we thank you for your rating of 4/5. Since you chose delivery to a pickup point, we took care to send your package to the relay. Thank you for your comment.
Best regards,
The Natureluxy-shop team.
L
Louisette R.
Rating: 4 out of 5
following a purchase from 04/07/2024
-
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Response from Natureluxy-shop
Hello Louisette, we are delighted that you like our site and thank you for your positive rating! Please feel free to reach out to us if you need any additional information. We look forward to seeing you again on Natureluxy-shop.
Best regards,
The Natureluxy-shop team.
T
Toioufika C.
Rating: 4 out of 5
following a purchase from 12/06/2024
I love it a lot
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Response from Natureluxy-shop
Thank you very much for this positive review on our Natureluxy-shop site! We are delighted that you appreciate our selection of natural products. Please feel free to reach out to us if you need advice or more information about our products. We are here to help you. Thank you again!
Best regards,
The Natureluxy-shop team.
R
Rihab H.
Rating: 4 out of 5
following a purchase from 10/06/2024
Thank you, order received well, a bit of delay surely at the post office, otherwise well packaged, I hope it will be effective for the start of my treatment :)
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M
Micheline B.
Rating: 1 out of 5
following a purchase from 02/06/2024
Very small pots
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Response from Natureluxy-shop
Hello Micheline, thank you for your review. These are 150mL pots as indicated in the title and description.
Best regards,
The Natureluxy-shop team.
R
Reda R.
Rating: 1 out of 5
following a purchase from 29/05/2024
#40046 not received
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Response from Natureluxy-shop
Hello Reda,
After checking your package tracking, it has indeed arrived at the pickup point and been delivered to the recipient.
Thank you for your review on our Natureluxy-shop site, Christelle. We are glad that you like our products! We work every day to offer our customers quality products, in harmony with nature. Don't hesitate to come back to us if you need more information or assistance in your product choices. We wish you a great day!
Best regards,
The Natureluxy-shop team.
K
Kebaili F.
Rating: 1 out of 5
following a purchase from 19/05/2024
Poor quality
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Response from Natureluxy-shop
Hello Mr. Kebaili, thank you for your feedback. We are sorry that our product did not meet your expectations. We take your comment into account to continue improving and provide you with a satisfactory experience. Thank you for your understanding.
Best regards,
The Natureluxy-shop team.
C
Claire T.
Rating: 4 out of 5
following a purchase from 18/05/2024
Perfect product but no user manual. Too bad.
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Response from Natureluxy-shop
Hello Claire, thank you for your feedback on our site Natureluxy-shop. We are delighted that you find our products perfect. We take note of your comment regarding the absence of a user manual for this interior fragrance and we will make sure to remedy this as soon as possible. Thank you for your feedback.
Best regards,
The Natureluxy-shop team.
J
Joëlle D.
Rating: 1 out of 5
following a purchase from 09/05/2024
Still not received ???
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Response from Natureluxy-shop
Hello Joëlle,
According to the tracking, the package has been successfully picked up at the relay point, here is the tracking link:
Dear Djamila, thank you for your positive review of our Natureluxy-shop website. We are delighted that you are satisfied with our products and services. Please do not hesitate to contact us if you need help or advice for your future purchases. Thank you again!
Best regards,
The Natureluxy-shop team.
P
Patricia F.
Rating: 1 out of 5
following a purchase from 29/04/2024
very good
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Response from Natureluxy-shop
Hello Patricia, thank you for your feedback. We are happy that you enjoyed your experience on Natureluxy-shop. We are constantly working to improve our site and hope to see you again soon.
You may have made a mistake on the rating, but the important thing is that you are satisfied.
Best regards,
Customer service
F
Fatoumata C.
Rating: 1 out of 5
following a purchase from 28/04/2024
Package arrived open at the pickup point. Package returned
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Response from Natureluxy-shop
Hello Fatoumata, I am sorry to hear that you encountered problems with your package. Our priority is to provide you with quality service and we take this situation very seriously. We will do everything possible to ensure that this does not happen again in the future. Thank you for your understanding.
Best regards,
Customer service
T
Thierry D.
Rating: 4 out of 5
following a purchase from 19/04/2024
Good
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Response from Natureluxy-shop
Thank you for your positive feedback, Thierry! We are happy that you appreciated our Natureluxy-shop site. We will continue to strive to offer you the best possible service. See you soon!
Best regards,
The Natureluxy-shop team.
P
Patrick B.
Rating: 4 out of 5
following a purchase from 22/04/2024
Fast but the packaging is limited
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Response from Natureluxy-shop
Hello Patrick, thank you very much for your feedback on our Natureluxy-shop site. We are delighted that you appreciated our speed. As for the packaging, we take your comment into account and will ensure to improve it in the future. We thank you for your trust and hope to see you soon on our site.
Best regards,
The Natureluxy-shop team.
C
Corinne C.
Rating: 4 out of 5
following a purchase from 14/04/2024
Everything went well
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Response from Natureluxy-shop
Thank you very much for your review, Corinne. We are delighted that your experience on our site was positive. Don't hesitate to reach out to us if you need anything. Have a great day!
Best regards,
The Natureluxy-shop team.
T
Tristan E.
Rating: 4 out of 5
following a purchase from 09/04/2024
Everything is perfect. I would have just preferred to know the percentage of ingredients in the amlou
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Response from Natureluxy-shop
Thank you for your positive feedback on our Natureluxy-shop site. We take your suggestion into account and will ensure to indicate the percentage of ingredients in our products in the future. We are happy that you are satisfied with our products and services. We hope to continue to satisfy you in the future.
Best regards,
The Natureluxy-shop team.
G
Gaston S.
Rating: 4 out of 5
following a purchase from 06/04/2024
Very good and fast, thank you
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Response from Natureluxy-shop
Thank you very much for your positive feedback on our Natureluxy-shop site! We are always delighted to be able to satisfy our customers quickly. Do not hesitate to contact us if you need anything. Have a great day!
Best regards,
The Natureluxy-shop team.
F
Frederique L.
Rating: 4 out of 5
following a purchase from 03/03/2024
Product matching my order, I regret that the containers are not larger and I am now looking for argan balm in addition to the cream I just bought, I will try other products but I need to think because many interest me
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Response from Natureluxy-shop
Thank you for your feedback, Frederique. We are happy that the product you ordered meets your expectations. We take note of your comment regarding the containers and will try to offer larger sizes in the future. We also have a wide range of argan-based products, please feel free to take a look at our site to find one that suits you. We are delighted to have you as our customer and hope to see you again soon on our site.
Best regards,
The Natureluxy-shop team.
J
Jouhar M.
Rating: 4 out of 5
following a purchase from 23/02/2024
Waiting for results
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Response from Natureluxy-shop
Thank you for your feedback, Jouhar. We are also looking forward to receiving your results and hope that you will be satisfied with your experience on our site Natureluxy-shop. Please do not hesitate to contact us if you have any questions or need assistance. Thank you again!
Best regards,
The Natureluxy-shop team.
C
Carlos B.
Rating: 1 out of 5
following a purchase from 22/02/2024
Torn Package
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Response from Natureluxy-shop
Hello Carlos, thank you for your feedback. We are sorry to hear that you received a damaged package. We take the quality of our shipments very seriously and will do what is necessary to improve this in the future. Please do not hesitate to contact us if you need assistance.
Best regards,
Natureluxy-shop.
E
Edith D.
Rating: 4 out of 5
following a purchase from 11/02/2024
Very good
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Response from Natureluxy-shop
Thank you very much for your positive feedback on our Natureluxy-shop site. We are delighted that you are satisfied with our products. Please do not hesitate to reach out to us if you need help or advice for your future purchases. Thank you again and see you soon!
Best regards,
The Natureluxy-shop team
M
Momo D.
Rating: 4 out of 5
following a purchase from 08/02/2024
Good experience
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Response from Natureluxy-shop
Thank you for your positive feedback, we are happy that everything went well for your order on our Natureluxy-shop site.
Best regards,
The Natureluxy-shop team
S
Saïda A.
Rating: 4 out of 5
following a purchase from 08/02/2024
Good quality product
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Response from Natureluxy-shop
Thank you for your positive feedback on our Natureluxy-shop site. We are delighted that you appreciated our quality products. Please feel free to share your future purchases and share your experience with your loved ones. Thank you again!
Best regards,
The Natureluxy-shop team
D
Dominique M.
Rating: 4 out of 5
following a purchase from 05/02/2024
Products at reasonable prices
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Response from Natureluxy-shop
Thank you for your positive review on our Natureluxy-shop site. We are happy that our products suit you. Do not hesitate to continue following us to discover our new products and promotions.
Best regards,
The Natureluxy-shop team
F
Fahima K.
Rating: 4 out of 5
following a purchase from 30/01/2024
Thank you for your delivery and speed
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Response from Natureluxy-shop
We are delighted to have satisfied you with our fast delivery service. We hope to see you again soon on our site!
Best regards,
The Natureluxy-shop team
M
Michel B.
Rating: 4 out of 5
following a purchase from 28/01/2024
Satisfied
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Response from Natureluxy-shop
Thank you for your positive feedback, we are delighted that you are satisfied with your purchases on our Natureluxy-shop site. This encourages us to continue offering you quality products. Don't hesitate to reach out to us if you need anything. Have a nice day!
Best regards,
The Natureluxy-shop team
B
Berengere J.
Rating: 1 out of 5
following a purchase from 20/01/2024
The delivery point is in glass covered with white paper
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Response from Natureluxy-shop
Hello Berengere, thank you for your feedback. We are sorry that your delivery experience did not meet your expectations. We take note of your comment and are constantly working to improve our delivery service to provide a more pleasant experience for our customers. Thank you for taking the time to share your opinion with us.
Best regards,
The Natureluxy-shop team.
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