Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.
Really very disappointed with the quality because once out of the packaging the product loses about 30 percent of its volume so it's a scam pumped with water or other chemical substances to have volume with photos to support if you wish
Translated reviews
S
Sandra R.
Rating: 1 out of 5
following a purchase from 31/05/2026
The amber stones smell very very little. I put 20 in a 19 square meter room and despite that it doesn't smell. I am really very disappointed with my first purchase.
Translated reviews
C
Christian P.
Rating: 1 out of 5
following a purchase from 17/05/2026
The package was not delivered to the requested relay in my town, but 15 km away from my home, in the absence of any public transport.
Translated reviews
S
Sofia E.
Rating: 1 out of 5
following a purchase from 02/04/2026
I have not received my order
Translated reviews
J
Justine E.
Rating: 1 out of 5
following a purchase from 30/03/2026
Bad relay point despite an exchange with support
Translated reviews
N
Naoufal E.
Rating: 1 out of 5
following a purchase from 09/03/2026
This is not white musk. Smell of soap. Really disappointed
Translated reviews
C
Cindy F.
Rating: 1 out of 5
following a purchase from 02/03/2026
My order is pierced and you don't even refund me or make a commercial gesture
Translated reviews
M
Mr E.
Rating: 1 out of 5
following a purchase from 22/02/2026
Cream that causes redness
Translated reviews
M
Meriem C.
Rating: 1 out of 5
following a purchase from 03/02/2026
Hello, I did not receive my package at the usual relay point, I was not notified beforehand and I have not received my refund, please do what is necessary as soon as possible, thank you
Translated reviews
Response from Natureluxy-shop
We thank you Meriem for your feedback and are sincerely sorry for this inconvenience. Your satisfaction is our priority, and we are doing what is necessary to resolve this issue quickly. We will process your refund request and keep you informed as soon as possible.
Thank you for your understanding and patience.
Best regards,
The Natureluxy-shop team
K
Karine S.
Rating: 1 out of 5
following a purchase from 25/01/2026
Unfortunately broken the next day. My previous review was not meant for you.
Translated reviews
Response from Natureluxy-shop
We thank you Karine for your feedback and are sincerely sorry to learn that you encountered a problem with your order. Your satisfaction is our priority and we are committed to resolving this situation as quickly as possible. Please feel free to contact us directly so we can assist you.
Best regards,
The Natureluxy-shop team
S
Souad E.
Rating: 1 out of 5
following a purchase from 21/01/2026
It's a terrible experience because I didn't receive my order
Translated reviews
Response from Natureluxy-shop
Hello Souad,
We are sincerely sorry to learn that your order has not arrived. Your experience is important to us and we want to reassure you. Please feel free to contact our customer service, who will be happy to resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
A
Anna H.
Rating: 1 out of 5
following a purchase from 14/01/2026
Package not arrived
Translated reviews
Response from Natureluxy-shop
Thank you very much, Anna, for taking the time to leave a review. We are sorry to hear that your package did not arrive. Your satisfaction is very important to us, and we would like to resolve this issue as quickly as possible. Please contact our customer service directly so we can assist you.
Best regards,
Your Natureluxy-Shop team
L
Leïla H.
Rating: 1 out of 5
following a purchase from 04/01/2026
Order not delivered to the expected location (far from my home). I wasn't even informed. VERY DISAPPOINTED
Translated reviews
Response from Natureluxy-shop
We are truly sorry for the inconvenience caused by the carrier.
We thank you for your feedback, and we are sincerely sorry to learn that your experience did not meet your expectations. Delivery is a priority for us, and we take your comments very seriously. We will investigate this issue to prevent it from happening again. Please do not hesitate to contact us directly so that we can resolve this situation as quickly as possible.
Best regards,
The Natureluxy-shop team
A
Andrea S.
Rating: 1 out of 5
following a purchase from 27/12/2025
MY ORDER HAS NOT ARRIVED AND I'VE BEEN WAITING FOR 10 DAYS. ALSO, THEY GOT THE SHIPPING ADDRESS WRONG AND IT WILL ARRIVE AT A PICKUP POINT FAR AWAY. NEVER AGAIN....
Translated reviews
Response from Natureluxy-shop
Hello Andrea,
We are sincerely sorry to learn that your order has not yet arrived and that you have encountered issues with the delivery address. We fully understand your frustration. To resolve this situation as quickly as possible, please contact us directly so we can assist you. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
N
Nashera B.
Rating: 1 out of 5
following a purchase from 15/11/2025
Did not receive the package so not happy at all
Translated reviews
Response from Natureluxy-shop
We are truly sorry to learn that you have not received your package. Your satisfaction is our priority and we take your feedback very seriously. Could you please contact us directly so that we can resolve this issue quickly? We are here to help you and we thank you for your understanding.
Sincerely,
The Natureluxy-shop team
O
Othman B.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not like it
Translated reviews
Response from Natureluxy-shop
We thank you Othman for taking the time to share your opinion, even if it is disappointing. Your satisfaction is at the heart of our priorities, and we would be happy to learn more about your experience in order to improve our services. Please do not hesitate to contact us directly, your feedback is valuable to us.
Best regards,
The Natureluxy-shop team
D
Dalila B.
Rating: 1 out of 5
following a purchase from 08/10/2025
I haven't received anything so I can't give my opinion
Translated reviews
Response from Natureluxy-shop
Thank you Dalila for taking the time to share your experience. We are sorry to learn that you have not yet received your order. We invite you to contact us directly so that we can help you resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
H
Hebara N.
Rating: 1 out of 5
following a purchase from 07/10/2025
Not satisfied
Translated reviews
Response from Natureluxy-shop
We thank you Hebara for taking the time to share your review. We are sorry to learn that your experience with our shop did not meet your expectations. Your satisfaction is our priority and we would be happy to know your suggestions to improve our services. Please feel free to contact us directly to discuss.
Best regards,
The Natureluxy-shop team
K
Khadija B.
Rating: 1 out of 5
following a purchase from 28/09/2025
I received my package, everything was spilled in the poorly packed box ??
Translated reviews
Response from Natureluxy-shop
We thank you Khadija for taking the time to share your experience. We are sorry to hear that your package arrived in poor condition. Your feedback is valuable and we will strengthen our packaging process to avoid this type of inconvenience in the future. Please feel free to contact us for any assistance.
Best regards,
The Natureluxy-shop team
N
Nicole N.
Rating: 1 out of 5
following a purchase from 20/09/2025
Not the desired format, not the scent of white musk found, I am very disappointed...
Translated reviews
Response from Natureluxy-shop
We thank you, Nicole, for sharing your review. We are sorry to learn that the product does not meet your expectations, particularly regarding the format and scent. Your satisfaction is important to us and we will take your feedback into account to improve our offers. Please feel free to contact us directly for any further assistance.
Best regards,
The Natureluxy-shop Team
A
Andy V.
Rating: 1 out of 5
following a purchase from 08/07/2025
I received the item of my order in a deteriorated state. Therefore, I am generally disappointed.
Translated reviews
Response from Natureluxy-shop
We thank you Andy for your feedback and are sincerely sorry to learn that your order arrived in an unsatisfactory state. We place great importance on the quality of our products and the satisfaction of our customers. We invite you to contact our customer service to find a quick and suitable solution to your situation.
Best regards,
The Natureluxy-shop team
V
Vlasta Z.
Rating: 1 out of 5
following a purchase from 20/06/2025
The apple oil is not what I expected. Otherwise, the delivery was fast and smooth.
Translated reviews
Response from Natureluxy-shop
Thank you very much, Vlasta, for your feedback. We are sorry that the apple oil did not meet your expectations. Your satisfaction is important to us, and we appreciate your feedback, which helps us improve. Please feel free to contact us directly to discuss your expectations or ask further questions.
Best regards,
The Natureluxy-Shop team
H
Heba A.
Rating: 1 out of 5
following a purchase from 06/06/2025
I do not receive my purchase
Translated reviews
Response from Natureluxy-shop
According to the tracking, the package was successfully collected from the collection point on June 18:
TEXTOR SPATI
TEXTORSTRASE 28
60594 - FRANKFURT AM MAIN
Sincerely,
The Natureluxy-shop Team
L
Laetitia S.
Rating: 1 out of 5
following a purchase from 05/06/2025
Does not work
Translated reviews
Response from Natureluxy-shop
We thank you Laetitia for taking the time to share your experience. We are sorry to learn that you encountered difficulties. Please do not hesitate to contact us directly so that we can help you resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
S
Sami D.
Rating: 1 out of 5
following a purchase from 04/04/2025
The pickup point is closed
Translated reviews
Response from Natureluxy-shop
Thank you Sami for sharing your review. We understand your frustration regarding the closure of the pickup point. Please know that we take our customers' satisfaction very seriously and are actively working to improve our delivery services. Do not hesitate to contact us directly for any assistance, we are here to help you.
Best regards,
The Natureluxy-shop team
A
Abdallah H.
Rating: 1 out of 5
following a purchase from 16/04/2025
Thank you, I received my order
Translated reviews
Response from Natureluxy-shop
We thank you ABDALLAH for your feedback and are delighted that you received your order. Do not hesitate to contact us if you have any questions or additional needs. Your satisfaction is our priority.
Best regards,
The Natureluxy-shop team
E
Elhame B.
Rating: 1 out of 5
following a purchase from 02/03/2025
Degradation
Translated reviews
Response from Natureluxy-shop
We thank you Elhame for sharing your feedback. We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority and we would like to understand what happened in order to improve our services. Please feel free to contact us directly to discuss this.
Best regards,
The Natureluxy-shop team
S
Sabrina C.
Rating: 1 out of 5
following a purchase from 06/02/2025
I haven't received my 2 packages of senna leaves 1kg.
Translated reviews
Response from Natureluxy-shop
Hello Sabrina,
We thank you for your feedback and are sorry to learn that you have not received your packages. Indeed, according to the tracking, the package was returned without being dropped off at the relay point and this without justification from the carrier. We will resend your package as soon as possible.
We apologize for the inconvenience caused by the carrier.
Best regards,
The Natureluxy-shop team
M
Monique T.
Rating: 1 out of 5
following a purchase from 06/01/2025
Hello, I just received my shampoo but not my second package. I don't have the receipt for when my package will arrive.
Translated reviews
Response from Natureluxy-shop
Hello Monique,
Thank you for taking the time to write to us. We are glad that you received your shampoo. For your second package, according to the tracking, the package has been received at the pickup point.
Best regards,
The Natureluxy-shop team.
B
Bastet D.
Rating: 1 out of 5
following a purchase from 06/01/2025
Very good.
Translated reviews
Response from Natureluxy-shop
Hello Bastet,
Thank you for your feedback. We are delighted that you enjoyed your experience on Natureluxy-shop. If you have any suggestions to improve our services, please feel free to share them with us. Your satisfaction is our priority!
Best regards,
The Natureluxy-shop team
Y
Yolande L.
Rating: 1 out of 5
following a purchase from 29/12/2024
Hello, I received my package but not the cream because the package was empty. I am disappointed, I hope to receive a new shipment. Thank you for your understanding. Sincerely, Mrs. Le Pabic
Translated reviews
Response from Natureluxy-shop
Hello Yolande,
Thank you for taking the time to share your experience. We are sorry to hear that your package was empty. Your satisfaction is paramount to us, and we will do everything we can to resolve this issue quickly. A member of our team will contact you shortly to arrange a new shipment.
Thank you for your understanding.
Best regards,
The Natureluxy-shop team.
O
Omar T.
Rating: 1 out of 5
following a purchase from 19/12/2024
Lack of item
Translated reviews
Response from Natureluxy-shop
Thank you for taking the time to share your feedback. We are sorry to learn that our selection of items did not meet your expectations. Your feedback is valuable and will help us improve our offering. Do not hesitate to come back soon, we hope to satisfy you more.
Best regards,
The Natureluxy-shop team
S
Samira Z.
Rating: 1 out of 5
following a purchase from 11/12/2024
I take a tablespoon of black seed oil every morning for 4 years. But this time the taste is very different. I will not buy from this site again
Translated reviews
Response from Natureluxy-shop
Thank you for taking the time to share your experience with us. We are sorry to learn that the taste of the black seed oil does not meet your expectations. Please know that we place great importance on the quality of our products and the satisfaction of our customers. Do not hesitate to contact us directly to discuss your feedback, we would be happy to assist you.
Best regards,
The Natureluxy-shop team
L
Leïlany B.
Rating: 1 out of 5
following a purchase from 15/11/2024
I never received my order
Translated reviews
Response from Natureluxy-shop
Hello,
Your order has been refunded after the package was returned to the sender.
Best regards,
The Natureluxy-shop team
D
Dylan L.
Rating: 1 out of 5
following a purchase from 05/12/2024
I haven't received
Translated reviews
Response from Natureluxy-shop
Hello Dylan,
According to the tracking, the package was delivered on 18/12:
I still haven't received my package ordered 10 days ago. The only response I get is that it should not be long.
Translated reviews
Response from Natureluxy-shop
Hello Cécile,
Indeed, it happens that the package is delayed in its delivery, but generally, the package arrives in the following days if there are no problems reported by the carrier. In your case, you left a comment on 9/12 and the package arrived on 10/12.
Best regards,
The Natureluxy-shop team.
N
Nadege F.
Rating: 1 out of 5
following a purchase from 20/11/2024
Still no package
Translated reviews
Response from Natureluxy-shop
Hello Nadege, according to the tracking, the package has indeed been delivered within the timeframe.
Please note that the timeframe is 4 to 5 working days for delivery to a pickup point.
Best regards,
The Natureluxy-shop team
R
Rachid R.
Rating: 1 out of 5
following a purchase from 02/11/2024
Still haven't received my package. I don't know if I will place another order.
Translated reviews
Response from Natureluxy-shop
Hello Rachid, thank you for your feedback. We are sorry that you have not yet received your package within the timeframe, according to the tracking the delivery was indeed made afterwards. We hope you will continue to discover our range of natural products. Please feel free to contact us for any questions or comments.
Best regards,
The Natureluxy-shop team
A
Authman B.
Rating: 1 out of 5
following a purchase from 30/09/2024
I tested ant oil in Morocco and it removes hair. This oil does not have the same effect at all.
Translated reviews
Response from Natureluxy-shop
Hello Authman, thank you for sharing your opinion on our Natureluxy-shop site. We are sorry that the ant oil you tested did not yield the expected results. We are constantly looking for quality products to satisfy our customers and we will take your experience into account in our product selection. We hope you will continue to discover our range of natural products. Please feel free to contact us with any questions or comments.
Best regards,
The Natureluxy-shop team
P
Patricia B.
Rating: 1 out of 5
following a purchase from 30/08/2024
I am waiting for someone to contact me for the next steps because there is an error in my order.
Translated reviews
Response from Natureluxy-shop
Hello Patricia, thank you for your review. We are sorry to hear that you encountered an error in your order. Our team will contact you shortly to resolve the situation. We thank you for your understanding and trust.
Best regards,
The Natureluxy-shop team.
We use cookies for audience measurement and improving user experience.
English 