Customer reviews of Natureluxy-shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 3 589 published reviews
5 3 226 90% 4 249 7% 3 43 1% 2 12 0% 1 59 2%

Summary of reviews

Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.

1 star review

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N
Nesrine H.
Rating: 1 out of 5
following a purchase from 11/08/2024
Delivered to a different pickup point than the one I had chosen, which was far from my home
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Response from Natureluxy-shop
Hello Nesrine, thank you for your feedback. We are sorry that the pickup point was far from your home, after checking it is indeed the initially chosen pickup point. We hope that despite this, you appreciated the products from Natureluxy-shop. We wish you a pleasant day.

Best regards,
The Natureluxy-shop team.
R
Rebecca B.
Rating: 1 out of 5
following a purchase from 21/07/2024
I did not receive my package
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Response from Natureluxy-shop
Hello Rebecca, thank you for your feedback.

According to the tracking, the package was indeed delivered to a pickup point and then collected. Here is the tracking link:

https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XR087205380TS&langue=fr_FR

Best regards,
The Natureluxy-shop team
M
Micheline B.
Rating: 1 out of 5
following a purchase from 02/06/2024
Very small pots
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Response from Natureluxy-shop
Hello Micheline, thank you for your review. These are 150mL pots as indicated in the title and description.

Best regards,
The Natureluxy-shop team.
R
Reda R.
Rating: 1 out of 5
following a purchase from 29/05/2024
#40046 not received
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Response from Natureluxy-shop
Hello Reda,

After checking your package tracking, it has indeed arrived at the pickup point and been delivered to the recipient.

Here is the tracking link:

https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XR066148700TS&langue=fr_FR

Best regards,
The Natureluxy-shop team.
K
Kebaili F.
Rating: 1 out of 5
following a purchase from 19/05/2024
Poor quality
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Response from Natureluxy-shop
Hello Mr. Kebaili, thank you for your feedback. We are sorry that our product did not meet your expectations. We take your comment into account to continue improving and provide you with a satisfactory experience. Thank you for your understanding.

Best regards,
The Natureluxy-shop team.
J
Joëlle D.
Rating: 1 out of 5
following a purchase from 09/05/2024
Still not received ???
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Response from Natureluxy-shop
Hello Joëlle,

According to the tracking, the package has been successfully picked up at the relay point, here is the tracking link:

https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XR058341649TS&langue=fr_FR

Best regards,
Customer service
P
Patricia F.
Rating: 1 out of 5
following a purchase from 29/04/2024
very good
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Response from Natureluxy-shop
Hello Patricia, thank you for your feedback. We are happy that you enjoyed your experience on Natureluxy-shop. We are constantly working to improve our site and hope to see you again soon.
You may have made a mistake on the rating, but the important thing is that you are satisfied.

Best regards,
Customer service
F
Fatoumata C.
Rating: 1 out of 5
following a purchase from 28/04/2024
Package arrived open at the pickup point. Package returned
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Response from Natureluxy-shop
Hello Fatoumata, I am sorry to hear that you encountered problems with your package. Our priority is to provide you with quality service and we take this situation very seriously. We will do everything possible to ensure that this does not happen again in the future. Thank you for your understanding.

Best regards,
Customer service
C
Carlos B.
Rating: 1 out of 5
following a purchase from 22/02/2024
Torn Package
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Response from Natureluxy-shop
Hello Carlos, thank you for your feedback. We are sorry to hear that you received a damaged package. We take the quality of our shipments very seriously and will do what is necessary to improve this in the future. Please do not hesitate to contact us if you need assistance.

Best regards,
Natureluxy-shop.
B
Berengere J.
Rating: 1 out of 5
following a purchase from 20/01/2024
The delivery point is in glass covered with white paper
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Response from Natureluxy-shop
Hello Berengere, thank you for your feedback. We are sorry that your delivery experience did not meet your expectations. We take note of your comment and are constantly working to improve our delivery service to provide a more pleasant experience for our customers. Thank you for taking the time to share your opinion with us.

Best regards,
The Natureluxy-shop team.
H
Hachmia F.
Rating: 1 out of 5
following a purchase from 08/01/2024
The product meets my expectations.
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Response from Natureluxy-shop
Hello Hachmia, thank you for sharing your opinion on our Natureluxy-shop site. We are delighted that the product met your expectations. We are constantly looking for improvements to satisfy our customers. Please feel free to share your suggestions so that we can continue to offer you the best possible service. Thank you again and have a nice day!

Regarding the 1/5 rating, this must just be a click error, but the main thing is that you are satisfied with the order received.

Best regards,
The Natureluxy-shop team.
C
Coralie B.
Rating: 1 out of 5
following a purchase from 25/11/2023
I usually receive my order within a few days but this time it's more than 10/15 days. This was not expected
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Response from Natureluxy-shop
Hello Coralie, we are sincerely sorry for this delay in the delivery of your order. We are doing everything we can to improve our delivery service and we take note of your feedback to make improvements quickly.

Best regards,
The Natureluxy-shop team.
L
Lela D.
Rating: 1 out of 5
following a purchase from 27/10/2023
B
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Response from Natureluxy-shop
Hello Lela, we are sorry that you had a bad experience with Natureluxy-shop. We take our customers' feedback to heart and we will do everything possible to improve our services. Thank you for your feedback.

Sincerely,

The Natureluxy-shop team
S
Siccardi H.
Rating: 1 out of 5
following a purchase from 27/09/2023
Fast
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Response from Natureluxy-shop
Hello Siccardi, thank you for your feedback. We are delighted that your experience was quick and met your expectations. We will continue to provide quality service to our customers. We look forward to seeing you again on Natureluxy-shop!

Regarding the rating, it is surely a clicking error.

The Natureluxy-shop team
N
Nadji B.
Rating: 1 out of 5
following a purchase from 19/09/2023
relay point error
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Response from Natureluxy-shop
Hello Nadji, I am sorry to hear that you encountered difficulties with your relay point. We are doing everything we can to provide each of our customers with an excellent experience and we are doing our best to correct errors as soon as possible. Thank you for your patience and understanding.

The Natureluxy-shop team
M
Martine W.
Rating: 1 out of 5
following a purchase from 06/09/2023
A cream that does not smell good very disappointed
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Response from Natureluxy-shop
Hello Martine, we are sorry that the cream did not convince you. We are always listening and we will do what is necessary to make your shopping experience with Natureluxy-shop more positive. Thank you.

The Natureluxy-shop team
N
Nader K.
Rating: 1 out of 5
following a purchase from 10/07/2023
You asked for my opinion, I give it to you, I am not satisfied because you could have made a refund for the promo code while nothing happened, yet I was waiting for your response which took long
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Response from Natureluxy-shop
Hello Nader, we are sorry that you were not satisfied, and we learn from this experience. We do our best to provide the best experience to our customers.
Regarding the promo code, the customer must add it directly in the box reserved for the "promo code" to benefit from the promotion.

The Natureluxy-shop team
M
Magid A.
Rating: 1 out of 5
following a purchase from 25/06/2023
Broken cap and loss of a third of the product
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Response from Natureluxy-shop
Hello Magid, we are sorry to hear that your product arrived damaged. We will certainly take the necessary steps to help you resolve this issue. Please contact us using our contact form on our website so that we can assist you further. Thank you again.

The Natureluxy-shop team
N
Naomie L.
Rating: 1 out of 5
following a purchase from 02/06/2023
It doesn't work
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Response from Natureluxy-shop
Hello Naomie, we are sorry to hear that our product does not work for you. We take this feedback very seriously and would like to help you find a solution. Please contact us at [email protected] and we will do our best to resolve this issue. Thank you

The Natureluxy-shop team
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