Customer reviews of Natureluxy-shop

9,7 /10

Based on 3 589 published reviews

5 3 226 90% 4 249 7% 3 43 1% 2 12 0% 1 59 2%

Summary of reviews

Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.

2 star reviews

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Brigitte M.

Published on 02/02/2026 à 06h59 following a purchase from 22/01/2026

I ordered Senna tea, nothing to complain about, but the rose water is not natural, I am disappointed, it makes the hair porous

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Response from Natureluxy-shop Published on 09/04/2026

Thank you for taking the time to share your feedback Brigitte. We are delighted to learn that you are satisfied with your Senna tea order. Regarding the rose water, we apologize for this disappointment. Your feedback is valuable and will help us improve the quality of our products. Please feel free to contact us for any questions or assistance.

Best regards,
The Natureluxy-shop team.

Nathalie B.

Published on 10/10/2025 à 17h00 following a purchase from 30/09/2025

Delivery too long

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Response from Natureluxy-shop Published on 11/12/2025

Thank you Nathalie for taking the time to share your feedback. We understand that the delivery time can be frustrating and we are constantly striving to improve our services. Your satisfaction is our priority, and we assure you that we are working hard to provide you with an optimal experience. Please feel free to reach out to us for any questions.

Best regards,
The Natureluxy-shop team

Jonathan A.

Published on 08/10/2025 à 08h13 following a purchase from 27/09/2025

Sticks of different sizes, a lot of very small sticks, a bit disappointed.

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Response from Natureluxy-shop Published on 09/12/2025

Thank you for taking the time to share your feedback. We are sorry to hear that the sticks did not fully meet your expectations. Your feedback is valuable and will help us improve our offering. Please feel free to contact us for any questions or assistance.

Best regards,
The Natureluxy-shop team

David M.

Published on 21/07/2025 à 13h55 following a purchase from 10/07/2025

Great product

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Response from Natureluxy-shop Published on 01/09/2025

Thank you David for your feedback! We are delighted that you appreciate our products. Your satisfaction is our priority and we are committed to continuously improving our site to offer you the best possible experience. Please feel free to share your suggestions with us.

Best regards,
The Natureluxy-shop team

Mohamed A.

Published on 12/05/2025 à 09h39 following a purchase from 02/05/2025

Thank you

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Response from Natureluxy-shop Published on 14/07/2025

Thank you for your feedback Mohamed. We are delighted that you took the time to contact us. If you have any suggestions or questions, please feel free to let us know. Your satisfaction is our priority and we hope to see you again soon on Natureluxy-shop.

Best regards,
The Natureluxy-shop team

Said H.

Published on 19/04/2025 à 07h28 following a purchase from 08/04/2025

I ordered normal jujube honey and not crystallized jujube honey, even if it is good for consumption, but still

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Response from Natureluxy-shop Published on 20/06/2025

We thank you Said for your feedback regarding your order. We are pleased to learn that you appreciated the quality of our honey, but we are sorry for the confusion regarding the type of honey received. Your opinion is valuable and helps us improve our service. However, honey that crystallizes does not mean it is bad honey; on the contrary, poor quality honeys do not crystallize.

Best regards,
The Natureluxy-shop team

Slimane R.

Published on 27/03/2025 à 18h43 following a purchase from 17/03/2025

Received 2 days late and on top of that, not at the requested location. Complaint made and no commercial gesture or reimbursement of shipping costs

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Response from Natureluxy-shop Published on 29/05/2025

We thank you Slimane for taking the time to share your feedback. We are sorry to learn that your order did not arrive on time and at the correct location. Your satisfaction is very important to us and we take your comments very seriously. We encourage you to contact our customer service to discuss your situation so that we can find an appropriate solution.

Best regards,
The Natureluxy-shop team

Valerie P.

Published on 26/03/2025 à 09h19 following a purchase from 15/03/2025

Disappointed

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Response from Natureluxy-shop Published on 27/05/2025

Hello Valerie,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience with Natureluxy-shop did not meet your expectations. Your satisfaction is our priority and we would like to understand how we could improve our services. Please feel free to contact us directly to discuss your concerns.

Best regards,
The Natureluxy-shop team

Elisabeth Z.

Published on 25/07/2024 à 15h17 following a purchase from 15/07/2024

The order was easily placed and shipped. Unfortunately, Chronopost Toulouse did not meet the delivery deadline and I was delivered 5 days later. A solution was proposed by the supplier to avoid Chronopost. I noted it!

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Response from Natureluxy-shop Published on 26/09/2024

Hello Elisabeth, thank you for your feedback on your shopping experience on our Natureluxy-shop site. We are sorry that you encountered a delivery problem with Chronopost Toulouse. We take your comment into account and are constantly working to improve our delivery service. We thank you for your trust and hope to count you among our satisfied customers during your next purchase. Have a nice day.

Best regards,
The Natureluxy-shop team.

Douniya T.

Published on 23/11/2023 à 12h01 following a purchase from 06/11/2023

Very long to receive, packaging half open...

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Response from Natureluxy-shop Published on 26/02/2024

Hello Douniya, thank you for sharing your opinion with us. We are sorry that your order took longer than expected to reach you. We take note of your comments on the packaging and will do our best to improve this in the future. Your satisfaction is our priority and we will do everything possible to make your next order a positive experience.

Best regards,

The Natureluxy-shop team

Mariejolle D.

Published on 27/09/2023 à 09h43 following a purchase from 16/09/2023

Very fast delivery, and excellent condition upon arrival.

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Response from Natureluxy-shop Published on 11/10/2023

Hello Mariejolle, we are delighted that your order arrived quickly and in perfect condition. We hope you will continue to enjoy Natureluxy-shop products and services. Thank you for sharing your feedback.

You surely made a clicking error for the rating but that’s not a problem, the essential thing is that you are satisfied.

The Natureluxy-shop team

Patricia L.

Published on 16/08/2023 à 07h12 following a purchase from 06/08/2023

Products received quickly, not in French, and especially no instructions, really a big shame

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Response from Natureluxy-shop Published on 17/11/2023

Hello Patricia,

We are sorry that your experience has not been satisfactory, regarding the instructions in general for oils and creams, they are printed on the packaging such as benefits, usage advice, precautions, and other information about the products.

The Natureluxy-shop team