Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.
Hello Claire, thank you for your feedback on our site Natureluxy-shop. We are delighted that you find our products perfect. We take note of your comment regarding the absence of a user manual for this interior fragrance and we will make sure to remedy this as soon as possible. Thank you for your feedback.
Best regards,
The Natureluxy-shop team.
D
Djamila B.
Rating: 4 out of 5
following a purchase from 03/05/2024
Satisfied
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Response from Natureluxy-shop
Dear Djamila, thank you for your positive review of our Natureluxy-shop website. We are delighted that you are satisfied with our products and services. Please do not hesitate to contact us if you need help or advice for your future purchases. Thank you again!
Best regards,
The Natureluxy-shop team.
T
Thierry D.
Rating: 4 out of 5
following a purchase from 19/04/2024
Good
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Response from Natureluxy-shop
Thank you for your positive feedback, Thierry! We are happy that you appreciated our Natureluxy-shop site. We will continue to strive to offer you the best possible service. See you soon!
Best regards,
The Natureluxy-shop team.
P
Patrick B.
Rating: 4 out of 5
following a purchase from 22/04/2024
Fast but the packaging is limited
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Response from Natureluxy-shop
Hello Patrick, thank you very much for your feedback on our Natureluxy-shop site. We are delighted that you appreciated our speed. As for the packaging, we take your comment into account and will ensure to improve it in the future. We thank you for your trust and hope to see you soon on our site.
Best regards,
The Natureluxy-shop team.
C
Corinne C.
Rating: 4 out of 5
following a purchase from 14/04/2024
Everything went well
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Response from Natureluxy-shop
Thank you very much for your review, Corinne. We are delighted that your experience on our site was positive. Don't hesitate to reach out to us if you need anything. Have a great day!
Best regards,
The Natureluxy-shop team.
T
Tristan E.
Rating: 4 out of 5
following a purchase from 09/04/2024
Everything is perfect. I would have just preferred to know the percentage of ingredients in the amlou
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Response from Natureluxy-shop
Thank you for your positive feedback on our Natureluxy-shop site. We take your suggestion into account and will ensure to indicate the percentage of ingredients in our products in the future. We are happy that you are satisfied with our products and services. We hope to continue to satisfy you in the future.
Best regards,
The Natureluxy-shop team.
G
Gaston S.
Rating: 4 out of 5
following a purchase from 06/04/2024
Very good and fast, thank you
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Response from Natureluxy-shop
Thank you very much for your positive feedback on our Natureluxy-shop site! We are always delighted to be able to satisfy our customers quickly. Do not hesitate to contact us if you need anything. Have a great day!
Best regards,
The Natureluxy-shop team.
F
Frederique L.
Rating: 4 out of 5
following a purchase from 03/03/2024
Product matching my order, I regret that the containers are not larger and I am now looking for argan balm in addition to the cream I just bought, I will try other products but I need to think because many interest me
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Response from Natureluxy-shop
Thank you for your feedback, Frederique. We are happy that the product you ordered meets your expectations. We take note of your comment regarding the containers and will try to offer larger sizes in the future. We also have a wide range of argan-based products, please feel free to take a look at our site to find one that suits you. We are delighted to have you as our customer and hope to see you again soon on our site.
Best regards,
The Natureluxy-shop team.
J
Jouhar M.
Rating: 4 out of 5
following a purchase from 23/02/2024
Waiting for results
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Response from Natureluxy-shop
Thank you for your feedback, Jouhar. We are also looking forward to receiving your results and hope that you will be satisfied with your experience on our site Natureluxy-shop. Please do not hesitate to contact us if you have any questions or need assistance. Thank you again!
Best regards,
The Natureluxy-shop team.
E
Edith D.
Rating: 4 out of 5
following a purchase from 11/02/2024
Very good
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Response from Natureluxy-shop
Thank you very much for your positive feedback on our Natureluxy-shop site. We are delighted that you are satisfied with our products. Please do not hesitate to reach out to us if you need help or advice for your future purchases. Thank you again and see you soon!
Best regards,
The Natureluxy-shop team
C
Clelia L.
Rating: 3 out of 5
following a purchase from 07/02/2024
-
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Response from Natureluxy-shop
Thank you for your feedback, Clelia. We are delighted that you liked our Natureluxy-shop site. Please feel free to visit our site again to discover our new collections. Have a nice day!
Best regards,
The Natureluxy-shop team.
M
Momo D.
Rating: 4 out of 5
following a purchase from 08/02/2024
Good experience
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Response from Natureluxy-shop
Thank you for your positive feedback, we are happy that everything went well for your order on our Natureluxy-shop site.
Best regards,
The Natureluxy-shop team
S
Saïda A.
Rating: 4 out of 5
following a purchase from 08/02/2024
Good quality product
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Response from Natureluxy-shop
Thank you for your positive feedback on our Natureluxy-shop site. We are delighted that you appreciated our quality products. Please feel free to share your future purchases and share your experience with your loved ones. Thank you again!
Best regards,
The Natureluxy-shop team
D
Dominique M.
Rating: 4 out of 5
following a purchase from 05/02/2024
Products at reasonable prices
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Response from Natureluxy-shop
Thank you for your positive review on our Natureluxy-shop site. We are happy that our products suit you. Do not hesitate to continue following us to discover our new products and promotions.
Best regards,
The Natureluxy-shop team
F
Fahima K.
Rating: 4 out of 5
following a purchase from 30/01/2024
Thank you for your delivery and speed
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Response from Natureluxy-shop
We are delighted to have satisfied you with our fast delivery service. We hope to see you again soon on our site!
Best regards,
The Natureluxy-shop team
M
Michel B.
Rating: 4 out of 5
following a purchase from 28/01/2024
Satisfied
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Response from Natureluxy-shop
Thank you for your positive feedback, we are delighted that you are satisfied with your purchases on our Natureluxy-shop site. This encourages us to continue offering you quality products. Don't hesitate to reach out to us if you need anything. Have a nice day!
Best regards,
The Natureluxy-shop team
R
Razika B.
Rating: 3 out of 5
following a purchase from 21/01/2024
Well received but it was not mentioned that it arrives in bags and not in a box, just that, otherwise good.
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Response from Natureluxy-shop
Hello Razika, thank you for your feedback! We are delighted that you received your order well. Regarding the bags, we chose this option to offer equivalent products at a lower cost for our customers. We take your comment into account and will study it to improve our communication in the future. We hope you like the products anyway. Have a nice day.
Best regards,
The Natureluxy-shop team
M
Martine B.
Rating: 4 out of 5
following a purchase from 17/01/2024
I find the effectiveness average as far as I am concerned, but I suffer from significant chronic constipation.
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Response from Natureluxy-shop
Hello Martine, thank you for your feedback on our product. We hope you find an effective solution to relieve your symptoms. Thank you for your trust and your feedback.
Best regards,
The Natureluxy-shop team
H
Hamid K.
Rating: 4 out of 5
following a purchase from 11/01/2024
Good first experience with this site. To be renewed!
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Response from Natureluxy-shop
Thank you very much for your positive feedback on our Natureluxy-shop site! We are delighted that your first experience met your expectations and we hope to see you again soon among us. See you soon!
Best regards,
The Natureluxy-shop team
H
Hayate B.
Rating: 4 out of 5
following a purchase from 04/01/2024
thank you
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Response from Natureluxy-shop
Thank you for this positive feedback on our site Natureluxy-shop. Please feel free to share your suggestions so that we can continue to improve our services. See you soon!
Best regards,
The Natureluxy-shop team
S
Sophie F.
Rating: 3 out of 5
following a purchase from 30/12/2023
Good, but it was quite a hassle to find the pick-up point to collect my package. The address in the received email was incorrect, and the directions to find this pick-up point were very poor. This pick-up point is located in the Bercy metro station in Paris, so underground. No indication in this regard.
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Response from Natureluxy-shop
Hello Sophie, thank you for your feedback on our site Natureluxy-shop. We are sorry for the inconvenience caused by the difficulty in finding the pick-up point for your package. We will take your comment into account to improve our directions and make this step easier for our customers. We hope you were satisfied with your purchase despite everything. Thank you again for your feedback; we will consider it to improve ourselves. Have a nice day!
Best regards,
The Natureluxy-shop team
M
Moctar D.
Rating: 4 out of 5
following a purchase from 14/12/2023
I recently noticed that home delivery is now charged at €11.90. I find this really unfortunate as there is nothing to justify such a price.
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Response from Natureluxy-shop
We are sorry to hear that you are disappointed with the price of home delivery. Our packages are shipped with Chronopost which generally offers express delivery, usually delivered the next day, hence its price of €11.90, but you have the option to choose free delivery to a pickup point from €29 and €4.90 for a basket under €29.
We always try to maintain reasonable prices while preserving our service and the quality of our products. We apologize for the inconvenience caused.
The Natureluxy-shop team
V
Valrie B.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good weekend product but it took me a long time to receive it
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Response from Natureluxy-shop
Thank you Valerie for your review! We are happy that our product met your expectations. We just checked your tracking, the package was delivered to the relay point in 24 hours. You may have confused it with another order.
The Natureluxy-shop team
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Eliane P.
Rating: 4 out of 5
following a purchase from 23/11/2023
Simply perfect. Delivery times, care in packaging, quality of the essential oil, price-quality ratio hardly comparable
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Response from Natureluxy-shop
Thank you very much Eliane for liking your experience with Natureluxy-shop! We are happy that you appreciated our delivery times, care in packaging, quality of the essential oil and price/quality ratio. We look forward to seeing you again soon!
The Natureluxy-shop team
D
Douniya T.
Rating: 2 out of 5
following a purchase from 06/11/2023
Very long to receive, packaging half open...
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Response from Natureluxy-shop
Hello Douniya, thank you for sharing your opinion with us. We are sorry that your order took longer than expected to reach you. We take note of your comments on the packaging and will do our best to improve this in the future. Your satisfaction is our priority and we will do everything possible to make your next order a positive experience.
Best regards,
The Natureluxy-shop team
E
Elodie C.
Rating: 3 out of 5
following a purchase from 24/10/2023
No change with this product
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Response from Natureluxy-shop
Thank you for your review, Elodie. Unfortunately, we cannot guarantee that our products are suitable for all skin types. We remain at your disposal for any questions or advice.
Best regards,
The Natureluxy-shop team
B
Brigitte B.
Rating: 4 out of 5
following a purchase from 25/09/2023
Fast and efficient
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Response from Natureluxy-shop
Thank you Brigitte for your feedback! We are happy that the speed and efficiency of Natureluxy-shop have satisfied you!
The Natureluxy-shop team
M
Mariejolle D.
Rating: 2 out of 5
following a purchase from 16/09/2023
Very fast delivery, and excellent condition upon arrival.
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Response from Natureluxy-shop
Hello Mariejolle, we are delighted that your order arrived quickly and in perfect condition. We hope you will continue to enjoy Natureluxy-shop products and services. Thank you for sharing your feedback.
You surely made a clicking error for the rating but that’s not a problem, the essential thing is that you are satisfied.
The Natureluxy-shop team
P
Patricia L.
Rating: 2 out of 5
following a purchase from 06/08/2023
Products received quickly, not in French, and especially no instructions, really a big shame
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Response from Natureluxy-shop
Hello Patricia,
We are sorry that your experience has not been satisfactory, regarding the instructions in general for oils and creams, they are printed on the packaging such as benefits, usage advice, precautions, and other information about the products.
The Natureluxy-shop team
A
Aamoum M.
Rating: 4 out of 5
following a purchase from 03/08/2023
Serious seller
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Jamila B.
Rating: 4 out of 5
following a purchase from 12/06/2023
Good
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Aissatou D.
Rating: 4 out of 5
following a purchase from 07/06/2023
I am satisfied with my purchases, thank you
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Astou S.
Rating: 4 out of 5
following a purchase from 08/06/2023
Fast delivery quality product I have been ordering for years
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Corinne G.
Rating: 3 out of 5
following a purchase from 07/06/2023
The perfume is very pleasant and fine. The management and delivery are quick. I will recommend without any problem.
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Response from Natureluxy-shop
Thank you for your constructive feedback! We are delighted that you appreciated the perfume and that the service was satisfactory for you. We hope to see you again soon.
The Natureluxy-shop team
M
Mogne T.
Rating: 4 out of 5
following a purchase from 05/06/2023
order delivered quickly and seriously
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Ahmed G.
Rating: 4 out of 5
following a purchase from 05/06/2023
Satisfied
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Aline Q.
Rating: 3 out of 5
following a purchase from 05/06/2023
Not satisfied with the smell of the product
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Response from Natureluxy-shop
Thank you for your review. We are sorry that the smell did not suit you.
The Natureluxy-shop team
R
Rafida S.
Rating: 4 out of 5
following a purchase from 24/05/2023
In use
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Fahima K.
Rating: 4 out of 5
following a purchase from 23/05/2023
Perfect thank you for the rapid delivery and the magnificent products
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Kissa R.
Rating: 4 out of 5
following a purchase from 10/05/2023
Very good product. Order and delivery as expected.
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