The online store Nauticmar is highly regarded for its fast and efficient delivery service, with many customers noting that their orders arrived well-packaged and in perfect condition, often quicker than expected. The product quality consistently meets customer expectations, as items such as kayaks and paddles are described as durable and reliable, matching the specifications provided in the catalog.
I chose it for being a maneuverable board focused on catching waves. Initial quality/price ratio regular
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Response from Nauticmar
Good morning and thank you for your feedback! We are sure that when you try it, you will change your mind!
L
Leo M.
Rating: 2 out of 5
following a purchase from 17/08/2021
Good morning, on the first use the top part came off, but since it does not affect navigation the manufacturer does not provide a warranty. They told us that if we were 'handy' we could glue it ourselves. We will leave it like that because if we use an 'inappropriate' glue we will lose the 'navigation' warranty. Regards
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Response from Nauticmar
Thank you for your feedback, we are sorry that you experienced it this way. Since the manufacturer does not accept the warranty, we quickly offered to repair it here, but focused on not leaving you without a board in summer and given the ease of the repair, we indicated that the quickest and simplest thing was for you to repair it yourselves. We are at your complete disposal to repair the board. Thank you.
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 08/09/2021
Very fast service.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 05/09/2021
Great
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 31/08/2021
Product in accordance with what was published. Fast shipping and well packaged. Everything perfect
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 01/09/2021
According to your advice. Everything perfect. Good accessories, well priced and quality.
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 01/09/2021
- Surprised with the page. They advised me twice, in two phone calls, in an exquisite and professional manner. - The product arrived very quickly and without problems. - I really liked their advice because the product is of quality and very nice. - I will definitely recommend them, I will buy again. - I talked about a page that had the product cheaper and they gave me a discount voucher.
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure to deal with you and help you with your purchase! We hope you enjoy your superpack a lot!!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 24/08/2021
Very happy with the service, delivery. We still have to try it
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Response from Nauticmar
Great, just as it should be! Thank you very much and we are sure that you are very happy after trying it!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 23/08/2021
From the beginning they advised me on the product that best suited my needs. The after-sales service and customer service is spectacular! They solve any doubt! I had never been treated so well in an online store. I will repeat and my acquaintances too! Thank you!
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to improve!! It has been a real pleasure to have helped you with all the management, we hope you are enjoying SUP, a hug!!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 20/08/2021
Speed and efficiency, everything perfect!
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 19/08/2021
How easy it is to buy at nauticmar. Everything is easy. And in 24 hours the order had arrived home. The package was perfectly packaged. Thank you
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to improve!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 18/08/2021
Order delivered in 24h, without problems and fast!
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 17/08/2021
A 10 out of 10 attention from Alberto
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 13/08/2021
So far it meets my expectations. Quality paddle, lightweight and durable.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 13/08/2021
Everything is perfect regarding Nauticmar. Nothing to add. I just have to wait for the paddle to meet expectations.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your paddle!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 14/08/2021
Good quality-price relationship, very fast shipping and delivery.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
P
Pepe S.
Rating: 5 out of 5
following a purchase from 10/08/2021
Everything as expected, no surprises. Excellent delivery, they even called me because there was no one at home. The product in perfect condition. I will definitely trust you again. Thank you!!
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 12/08/2021
Everything correct, the guy very professional and pleasant
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 10/08/2021
Good service and expected products
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 09/08/2021
I bought a Zray X2 board, after waiting a week they tell me they have no stock, I request a refund, I had to contact them several times to get it back, after waiting two days for them to refund me, they have not reimbursed the total cost of the board. Very deficient service.
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Response from Nauticmar
Thank you for your rating, Víctor. We are sorry that you felt this way, as we have always focused on keeping you informed about the delivery times of a product that was indicated on the website as being in pre-order. At the moment the manufacturer informs us that the X2 will not arrive, we have contacted you to offer you a table.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 06/08/2021
Excellent
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Response from Nauticmar
Thank you Harry, always striving to provide the best service, and that is reflected in happy customers even if they only give us 3 stars ??
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 04/08/2021
Good service. Well advised. The shipment arrived a day late because the phone number was wrong. I don't know whose fault it was. Everything else perfect.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 05/08/2021
Excellent treatment. Good quality/price relationship.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 04/08/2021
Very good quality of the product and magnificent advice.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 31/07/2021
Perfect
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Response from Nauticmar
As perfect as our clients, thank you very much for your feedback!
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 05/08/2021
The product very good but the delivery person is very rude, was very upset and doesn't even know how to use GPS. Other than that, 10 (although perhaps if they had notified more or less when he was going to come exactly it would have been better)
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Response from Nauticmar
Thank you for your feedback, unfortunately we have no control over the delivery drivers of the transport companies. We hope you enjoy your purchase, regards!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/05/2021
I am very happy. For beginner level, it is a stable board and inflates quickly (in a couple of minutes it is inflated).
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/05/2021
I ordered a SUP board model online that they didn't have in stock at that time. The next day, they called me to inform me and tell me the approximate date it would arrive, giving me the option to wait or select another model. When the date they had given me was approaching, they told me again that it would be delayed and offered me another superior model at the same price.
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Response from Nauticmar
Thank you very much for your feedback, it was a pleasure to help you, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 03/08/2021
I haven't been able to use it yet but the purchase, delivery, and content are perfect.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 03/08/2021
Thank you
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/08/2021
I haven't been able to try the air pump I bought yet but it looks very good and the price is great, the delivery was super fast, much better than Amazon knowing that I am helping a physical store.
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Response from Nauticmar
Thank you very much for your feedback and for your words, it has been a pleasure to deal with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 11/04/2021
Since the date of my order, they contacted me to personalize my choice and even the shipping method. Although there were delays due to the pandemic, I received the order and everything went well. I would only recommend better tracking when the indicated material reception dates pass to safeguard customers. They were 5 stars!
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Response from Nauticmar
Thank you very much for your feedback Miguel, we take note to improve in this aspect. We already know that you are enjoying your kayak, a hug!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/07/2021
They should improve stock control, there are products that appear on the website as available and when you buy them, it turns out they are out of stock. Other than that, a 10, I have bought several products and the advice and customer service is unbeatable and the delivery is punctual and without any problems.
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Response from Nauticmar
Thank you very much for your feedback, we take note to improve in this aspect. We hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/07/2021
Everything is perfect
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/07/2021
Everything is perfect, the arrival of the board on its day and everything in excellent condition.
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/07/2021
Very happy with the information and the product they recommended to me. Very attentive Paula calling me and answering all my questions.
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure to help you with your questions, we hope you enjoy your board a lot!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/08/2021
Very comfortable and fits perfectly.
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Response from Nauticmar
Thank you very much for your review, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/08/2021
Very kind and quick in shipping. Everything is perfect. Thank you
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 24/07/2021
Highly recommended both the product and the service and delivery.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 11/06/2021
I placed an order on June 11, they told me it would be ready by the end of that month, then mid-July, and so far nothing, they also don't answer the phone or respond to my emails. It is already paid, I hope it gets resolved, well and soon.
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Response from Nauticmar
Thank you for your review Jose Luis. We are sorry for not being able to communicate with you, but last week we were overwhelmed and could not inform you that it had already been sent. Your order is out for delivery and you will receive it as soon as possible, thank you very much for your patience and best regards.
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