The online store Nauticmar is highly regarded for its fast and efficient delivery service, with many customers noting that their orders arrived well-packaged and in perfect condition, often quicker than expected. The product quality consistently meets customer expectations, as items such as kayaks and paddles are described as durable and reliable, matching the specifications provided in the catalog.
Everything correct, the guy very professional and pleasant
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 10/08/2021
Good service and expected products
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 09/08/2021
I bought a Zray X2 board, after waiting a week they tell me they have no stock, I request a refund, I had to contact them several times to get it back, after waiting two days for them to refund me, they have not reimbursed the total cost of the board. Very deficient service.
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Response from Nauticmar
Thank you for your rating, Víctor. We are sorry that you felt this way, as we have always focused on keeping you informed about the delivery times of a product that was indicated on the website as being in pre-order. At the moment the manufacturer informs us that the X2 will not arrive, we have contacted you to offer you a table.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/06/2021
Product for sale on the page that they did not have in stock, so I recommend calling them before buying to confirm they have the product. However, they contacted me to offer me another similar one or to wait for them to restock. I chose to wait because I wasn't in a hurry and in a few days the product arrived correctly. I would buy again.
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Response from Nauticmar
Thank you Quique, we are thrilled to see that you were happy! It was a pleasure to have dealt with you and here we are for whatever you need.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/08/2021
I was looking for a faster and more agile board than the one I had. I think I was well advised. It weighs more than I thought. I come from a larger and lighter board. Overall, it almost meets the expectations I was looking for. I will also buy the next one from you.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 04/08/2021
Good service. Well advised. The shipment arrived a day late because the phone number was wrong. I don't know whose fault it was. Everything else perfect.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 05/08/2021
Excellent treatment. Good quality/price relationship.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 04/08/2021
Very good quality of the product and magnificent advice.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/07/2021
Everything correct.
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 31/07/2021
Perfect
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Response from Nauticmar
As perfect as our clients, thank you very much for your feedback!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/05/2021
I am very happy. For beginner level, it is a stable board and inflates quickly (in a couple of minutes it is inflated).
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/05/2021
I ordered a SUP board model online that they didn't have in stock at that time. The next day, they called me to inform me and tell me the approximate date it would arrive, giving me the option to wait or select another model. When the date they had given me was approaching, they told me again that it would be delayed and offered me another superior model at the same price.
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Response from Nauticmar
Thank you very much for your feedback, it was a pleasure to help you, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 03/08/2021
I haven't been able to use it yet but the purchase, delivery, and content are perfect.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 03/08/2021
Thank you
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/08/2021
I haven't been able to try the air pump I bought yet but it looks very good and the price is great, the delivery was super fast, much better than Amazon knowing that I am helping a physical store.
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Response from Nauticmar
Thank you very much for your feedback and for your words, it has been a pleasure to deal with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 11/04/2021
Since the date of my order, they contacted me to personalize my choice and even the shipping method. Although there were delays due to the pandemic, I received the order and everything went well. I would only recommend better tracking when the indicated material reception dates pass to safeguard customers. They were 5 stars!
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Response from Nauticmar
Thank you very much for your feedback Miguel, we take note to improve in this aspect. We already know that you are enjoying your kayak, a hug!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/07/2021
They should improve stock control, there are products that appear on the website as available and when you buy them, it turns out they are out of stock. Other than that, a 10, I have bought several products and the advice and customer service is unbeatable and the delivery is punctual and without any problems.
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Response from Nauticmar
Thank you very much for your feedback, we take note to improve in this aspect. We hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/07/2021
Everything is perfect
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/07/2021
Everything is perfect, the arrival of the board on its day and everything in excellent condition.
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/07/2021
Very happy with the information and the product they recommended to me. Very attentive Paula calling me and answering all my questions.
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure to help you with your questions, we hope you enjoy your board a lot!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/08/2021
Very comfortable and fits perfectly.
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Response from Nauticmar
Thank you very much for your review, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/08/2021
Very kind and quick in shipping. Everything is perfect. Thank you
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/07/2021
I am happy, more information about the delivery is needed earlier
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 24/07/2021
Highly recommended both the product and the service and delivery.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 11/06/2021
I placed an order on June 11, they told me it would be ready by the end of that month, then mid-July, and so far nothing, they also don't answer the phone or respond to my emails. It is already paid, I hope it gets resolved, well and soon.
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Response from Nauticmar
Thank you for your review Jose Luis. We are sorry for not being able to communicate with you, but last week we were overwhelmed and could not inform you that it had already been sent. Your order is out for delivery and you will receive it as soon as possible, thank you very much for your patience and best regards.
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 22/07/2021
Great customer service via webchat
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 20/07/2021
Everything perfect, attention, delivery and product
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 20/07/2021
I don't have the board I ordered. They offered me another one that they said was much better, but seeing the characteristics, I think it is of inferior quality.
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Response from Nauticmar
Thank you very much for your feedback. We wanted to help you from the very beginning, offering you a better quality and more expensive board for the same price, we are sorry that it was not to your liking in the end. Thank you and best regards!
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 14/05/2021
The delivery is "at street level" so the product has to be taken up to the floor. The delivery of the product is delayed by more than a month from the delivery time indicated on the website.
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Response from Nauticmar
Thank you for your review, We are sorry that you experienced the situation this way. As we informed you previously, we have suffered unexpected incidents due to import issues related to the global situation. We also offered to refund you and you decided to wait. Large deliveries are not at the doorstep and depend on the transport company, as we indicated in our shipping information.
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 20/07/2021
The guy who assisted me was super nice and gave me all the answers I needed. I will definitely buy again because of the service received.
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure to resolve all your questions, here we are for whatever you need!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 01/07/2021
Due to a delay in delivery, they kindly lent me a replacement board while the order arrived. Very professional and exquisite treatment
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Response from Nauticmar
Thank you very much for your feedback, it was a pleasure to help you, that's what we're here for! Now enjoy your board!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 18/07/2021
Very good, reliable and helpful
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Response from Nauticmar
Thank you very much for your evaluation, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 19/07/2021
Excellent service
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 17/07/2021
Everything as expected. The board arrived in 48h and in perfect condition. Very happy with the purchase.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 17/07/2021
Fast, good communication. I would buy again
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 06/06/2021
Customer service is a 10, along with an unbeatable after-sales service, I had a problem with an item and it was resolved quickly and satisfactorily. Highly recommended.
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Response from Nauticmar
Thank you very much for your feedback, it was a pleasure to help you with your purchase, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/07/2021
Since it is not a store, payment must be made online by connecting to the internet and it can be somewhat cumbersome.
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Response from Nauticmar
Thank you very much for your feedback! It has made us realize that we need to improve in this area and we have already implemented solutions! Thanks again and we hope you enjoy your purchase.
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 14/07/2021
A store with a lot of stock of good products. The shipping was very fast and everything was fine.
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 12/07/2021
Everything was quick and simple.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/07/2021
Despite not keeping the product due to poor manufacturing quality, the sales team compensated with their excellent attention, understanding, and service. I recommend 100%. The purchase at Nauticmar.
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Response from Nauticmar
Thank you very much for your feedback, it was a pleasure to deal with you and you know where to find us!
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