The online store Nauticmar is highly regarded for its fast and efficient delivery service, with many customers noting that their orders arrived well-packaged and in perfect condition, often quicker than expected. The product quality consistently meets customer expectations, as items such as kayaks and paddles are described as durable and reliable, matching the specifications provided in the catalog.
I bought a Zray X2 board, after waiting a week they tell me they have no stock, I request a refund, I had to contact them several times to get it back, after waiting two days for them to refund me, they have not reimbursed the total cost of the board. Very deficient service.
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Response from Nauticmar
Thank you for your rating, Víctor. We are sorry that you felt this way, as we have always focused on keeping you informed about the delivery times of a product that was indicated on the website as being in pre-order. At the moment the manufacturer informs us that the X2 will not arrive, we have contacted you to offer you a table.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/06/2021
Product for sale on the page that they did not have in stock, so I recommend calling them before buying to confirm they have the product. However, they contacted me to offer me another similar one or to wait for them to restock. I chose to wait because I wasn't in a hurry and in a few days the product arrived correctly. I would buy again.
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Response from Nauticmar
Thank you Quique, we are thrilled to see that you were happy! It was a pleasure to have dealt with you and here we are for whatever you need.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/08/2021
I was looking for a faster and more agile board than the one I had. I think I was well advised. It weighs more than I thought. I come from a larger and lighter board. Overall, it almost meets the expectations I was looking for. I will also buy the next one from you.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/07/2021
Everything correct.
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/07/2021
I am happy, more information about the delivery is needed earlier
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 11/06/2021
I placed an order on June 11, they told me it would be ready by the end of that month, then mid-July, and so far nothing, they also don't answer the phone or respond to my emails. It is already paid, I hope it gets resolved, well and soon.
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Response from Nauticmar
Thank you for your review Jose Luis. We are sorry for not being able to communicate with you, but last week we were overwhelmed and could not inform you that it had already been sent. Your order is out for delivery and you will receive it as soon as possible, thank you very much for your patience and best regards.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 20/07/2021
I don't have the board I ordered. They offered me another one that they said was much better, but seeing the characteristics, I think it is of inferior quality.
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Response from Nauticmar
Thank you very much for your feedback. We wanted to help you from the very beginning, offering you a better quality and more expensive board for the same price, we are sorry that it was not to your liking in the end. Thank you and best regards!
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 14/05/2021
The delivery is "at street level" so the product has to be taken up to the floor. The delivery of the product is delayed by more than a month from the delivery time indicated on the website.
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Response from Nauticmar
Thank you for your review, We are sorry that you experienced the situation this way. As we informed you previously, we have suffered unexpected incidents due to import issues related to the global situation. We also offered to refund you and you decided to wait. Large deliveries are not at the doorstep and depend on the transport company, as we indicated in our shipping information.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/07/2021
Since it is not a store, payment must be made online by connecting to the internet and it can be somewhat cumbersome.
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Response from Nauticmar
Thank you very much for your feedback! It has made us realize that we need to improve in this area and we have already implemented solutions! Thanks again and we hope you enjoy your purchase.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/07/2021
Despite not keeping the product due to poor manufacturing quality, the sales team compensated with their excellent attention, understanding, and service. I recommend 100%. The purchase at Nauticmar.
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Response from Nauticmar
Thank you very much for your feedback, it was a pleasure to deal with you and you know where to find us!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/03/2021
Good board for starting in waves and for small walks or crossings.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/03/2021
Variety and good products at competitive prices.
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Response from Nauticmar
Thank you very much for your feedback, our attention is always on providing you with the best service at the best prices. We are here for whatever you need!
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