The online store Nauticmar is highly regarded for its fast and efficient delivery service, with many customers noting that their orders arrived well-packaged and in perfect condition, often quicker than expected. The product quality consistently meets customer expectations, as items such as kayaks and paddles are described as durable and reliable, matching the specifications provided in the catalog.
The kayak was very well packaged. My father received it because I was away working. My father, who is eighty years old, asked the delivery person if he could help him put it in the garage, I think the delivery person could have taken half a minute to help him. Other than that, it arrived quickly and in perfect condition. Thank you very much.
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Response from Nauticmar
Thank you for your feedback Mr. José. We take note of this bad practice of the delivery person, it is a pity that we cannot control these situations as we are an external transport agency, we hope you enjoy the kayak!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 14/10/2021
It was what I expected, good quality and comfortable.
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Response from Nauticmar
Thank you very much for your review, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 07/09/2021
Everything was correct and they were very kind.
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Response from Nauticmar
Thank you very much for your review Miguel, we hope you enjoy your SUP!
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 05/09/2021
I chose it for being a maneuverable board focused on catching waves. Initial quality/price ratio regular
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Response from Nauticmar
Good morning and thank you for your feedback! We are sure that when you try it, you will change your mind!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 05/09/2021
The customer service at Nauticmar is excellent. I received a defective board and they replaced it without any problem. Fast delivery. I haven't tried the board yet, but I was a bit disappointed with the quality in relation to the initial price.
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Response from Nauticmar
Thank you very much for your review, Pilar! It has been a pleasure to help you, we are sure that your impression of the board will change as soon as you try it and we hope you enjoy catching waves!
J
Jose F.
Rating: 4 out of 5
following a purchase from 24/08/2021
Everything correct.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 09/08/2021
I bought a Zray X2 board, after waiting a week they tell me they have no stock, I request a refund, I had to contact them several times to get it back, after waiting two days for them to refund me, they have not reimbursed the total cost of the board. Very deficient service.
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Response from Nauticmar
Thank you for your rating, Víctor. We are sorry that you felt this way, as we have always focused on keeping you informed about the delivery times of a product that was indicated on the website as being in pre-order. At the moment the manufacturer informs us that the X2 will not arrive, we have contacted you to offer you a table.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 06/08/2021
Excellent
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Response from Nauticmar
Thank you Harry, always striving to provide the best service, and that is reflected in happy customers even if they only give us 3 stars ??
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/06/2021
Product for sale on the page that they did not have in stock, so I recommend calling them before buying to confirm they have the product. However, they contacted me to offer me another similar one or to wait for them to restock. I chose to wait because I wasn't in a hurry and in a few days the product arrived correctly. I would buy again.
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Response from Nauticmar
Thank you Quique, we are thrilled to see that you were happy! It was a pleasure to have dealt with you and here we are for whatever you need.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/08/2021
I was looking for a faster and more agile board than the one I had. I think I was well advised. It weighs more than I thought. I come from a larger and lighter board. Overall, it almost meets the expectations I was looking for. I will also buy the next one from you.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/07/2021
Everything correct.
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 05/08/2021
The product very good but the delivery person is very rude, was very upset and doesn't even know how to use GPS. Other than that, 10 (although perhaps if they had notified more or less when he was going to come exactly it would have been better)
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Response from Nauticmar
Thank you for your feedback, unfortunately we have no control over the delivery drivers of the transport companies. We hope you enjoy your purchase, regards!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/07/2021
I am happy, more information about the delivery is needed earlier
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/06/2021
It is a very versatile board having a considerable size in a reduced space but it suffers from having marks when folded in half to roll up. It is necessary to use the empty side of the pump to leave the board almost empty to be able to fold it and fit it in the transport bag, which is quite tight. I find the paddle a bit short at 1.80m and only extends to 1.90m when other models reach about 2.10m. The board is very fast with good glide and easy to maneuver.
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Response from Nauticmar
Thank you for your review Álvaro. We take note of your review for our own information. We hope you enjoy your board, regards!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 20/07/2021
I don't have the board I ordered. They offered me another one that they said was much better, but seeing the characteristics, I think it is of inferior quality.
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Response from Nauticmar
Thank you very much for your feedback. We wanted to help you from the very beginning, offering you a better quality and more expensive board for the same price, we are sorry that it was not to your liking in the end. Thank you and best regards!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/07/2021
Since it is not a store, payment must be made online by connecting to the internet and it can be somewhat cumbersome.
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Response from Nauticmar
Thank you very much for your feedback! It has made us realize that we need to improve in this area and we have already implemented solutions! Thanks again and we hope you enjoy your purchase.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 04/07/2021
Poor assembly quality.
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Response from Nauticmar
Thank you for your review Daniel, fortunately this problem only affected a couple of units, regards!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/07/2021
Despite not keeping the product due to poor manufacturing quality, the sales team compensated with their excellent attention, understanding, and service. I recommend 100%. The purchase at Nauticmar.
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Response from Nauticmar
Thank you very much for your feedback, it was a pleasure to deal with you and you know where to find us!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/03/2021
Good board for starting in waves and for small walks or crossings.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/03/2021
Variety and good products at competitive prices.
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Response from Nauticmar
Thank you very much for your feedback, our attention is always on providing you with the best service at the best prices. We are here for whatever you need!
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