Customer reviews of Nauticmar

9,5 /10

Based on 423 published reviews

5 360 85% 4 39 9% 3 11 3% 2 3 1% 1 10 2%

Summary of reviews

The online store Nauticmar is highly regarded for its fast and efficient delivery service, with many customers noting that their orders arrived well-packaged and in perfect condition, often quicker than expected. The product quality consistently meets customer expectations, as items such as kayaks and paddles are described as durable and reliable, matching the specifications provided in the catalog.

2 star reviews

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Leo M.

Published on 13/09/2021 à 07h07 following a purchase from 17/08/2021

Good morning, on the first use the top part came off, but since it does not affect navigation the manufacturer does not provide a warranty. They told us that if we were 'handy' we could glue it ourselves. We will leave it like that because if we use an 'inappropriate' glue we will lose the 'navigation' warranty. Regards

Translated reviews

Response from Nauticmar Published on 23/09/2021

Thank you for your feedback, we are sorry that you experienced it this way. Since the manufacturer does not accept the warranty, we quickly offered to repair it here, but focused on not leaving you without a board in summer and given the ease of the repair, we indicated that the quickest and simplest thing was for you to repair it yourselves. We are at your complete disposal to repair the board. Thank you.

Comprador verificado

Published on 25/07/2021 à 12h27 following a purchase from 11/06/2021

I placed an order on June 11, they told me it would be ready by the end of that month, then mid-July, and so far nothing, they also don't answer the phone or respond to my emails. It is already paid, I hope it gets resolved, well and soon.

Translated reviews

Response from Nauticmar Published on 26/07/2021

Thank you for your review Jose Luis. We are sorry for not being able to communicate with you, but last week we were overwhelmed and could not inform you that it had already been sent. Your order is out for delivery and you will receive it as soon as possible, thank you very much for your patience and best regards.

Comprador verificado

Published on 23/07/2021 à 06h50 following a purchase from 14/05/2021

The delivery is "at street level" so the product has to be taken up to the floor. The delivery of the product is delayed by more than a month from the delivery time indicated on the website.

Translated reviews

Response from Nauticmar Published on 26/07/2021

Thank you for your review, We are sorry that you experienced the situation this way. As we informed you previously, we have suffered unexpected incidents due to import issues related to the global situation. We also offered to refund you and you decided to wait. Large deliveries are not at the doorstep and depend on the transport company, as we indicated in our shipping information.