Customer reviews of Nauticmar

9,4 /10

Based on 426 published reviews

5 360 85% 4 39 9% 3 11 3% 2 3 1% 1 13 3%

Summary of reviews

Nauticmar consistently delivers fast shipping and careful packaging, with several reviews noting rapid delivery across borders and well-packaged kayaks and accessories. Customers highlight responsive, attentive support via WhatsApp and phone, plus clear communication and helpful technical guidance such as assembly videos and setup tips. The product quality is repeatedly praised, with many items arriving as shown in catalogs and described in terms of durability and value, and multiple customers report reliable performance and satisfaction with their purchases. Overall, the store is regarded as professional, trustworthy, and focused on customer satisfaction, with strong praise for staff like Luis and the team.

2 star reviews

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Leo M.

Published on 13/09/2021 à 07h07 following a purchase from 17/08/2021

Good morning, on the first use the top part came off, but since it does not affect navigation the manufacturer does not provide a warranty. They told us that if we were 'handy' we could glue it ourselves. We will leave it like that because if we use an 'inappropriate' glue we will lose the 'navigation' warranty. Regards

Translated reviews

Response from Nauticmar Published on 23/09/2021

Thank you for your feedback, we are sorry that you experienced it this way. Since the manufacturer does not accept the warranty, we quickly offered to repair it here, but focused on not leaving you without a board in summer and given the ease of the repair, we indicated that the quickest and simplest thing was for you to repair it yourselves. We are at your complete disposal to repair the board. Thank you.

Comprador Verificado

Published on 25/07/2021 à 12h27 following a purchase from 11/06/2021

I placed an order on June 11, they told me it would be ready by the end of that month, then mid-July, and so far nothing, they also don't answer the phone or respond to my emails. It is already paid, I hope it gets resolved, well and soon.

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Response from Nauticmar Published on 26/07/2021

Thank you for your review Jose Luis. We are sorry for not being able to communicate with you, but last week we were overwhelmed and could not inform you that it had already been sent. Your order is out for delivery and you will receive it as soon as possible, thank you very much for your patience and best regards.

Comprador Verificado

Published on 23/07/2021 à 06h50 following a purchase from 14/05/2021

The delivery is "at street level" so the product has to be taken up to the floor. The delivery of the product is delayed by more than a month from the delivery time indicated on the website.

Translated reviews

Response from Nauticmar Published on 26/07/2021

Thank you for your review, We are sorry that you experienced the situation this way. As we informed you previously, we have suffered unexpected incidents due to import issues related to the global situation. We also offered to refund you and you decided to wait. Large deliveries are not at the doorstep and depend on the transport company, as we indicated in our shipping information.