Customer reviews of Nauticmar

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 423 published reviews
5 360 85% 4 39 9% 3 11 3% 2 3 1% 1 10 2%

Summary of reviews

The online store Nauticmar is highly regarded for its fast and efficient delivery service, with many customers noting that their orders arrived well-packaged and in perfect condition, often quicker than expected. The product quality consistently meets customer expectations, as items such as kayaks and paddles are described as durable and reliable, matching the specifications provided in the catalog.

Reviews 2, 3 and 4 stars

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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/08/2021
I was looking for a faster and more agile board than the one I had. I think I was well advised. It weighs more than I thought. I come from a larger and lighter board. Overall, it almost meets the expectations I was looking for. I will also buy the next one from you.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/07/2021
Everything correct.
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Response from Nauticmar
Thank you very much for your feedback, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 05/08/2021
The product very good but the delivery person is very rude, was very upset and doesn't even know how to use GPS. Other than that, 10 (although perhaps if they had notified more or less when he was going to come exactly it would have been better)
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Response from Nauticmar
Thank you for your feedback, unfortunately we have no control over the delivery drivers of the transport companies. We hope you enjoy your purchase, regards!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/07/2021
I am happy, more information about the delivery is needed earlier
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 11/06/2021
I placed an order on June 11, they told me it would be ready by the end of that month, then mid-July, and so far nothing, they also don't answer the phone or respond to my emails. It is already paid, I hope it gets resolved, well and soon.
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Response from Nauticmar
Thank you for your review Jose Luis. We are sorry for not being able to communicate with you, but last week we were overwhelmed and could not inform you that it had already been sent. Your order is out for delivery and you will receive it as soon as possible, thank you very much for your patience and best regards.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/06/2021
It is a very versatile board having a considerable size in a reduced space but it suffers from having marks when folded in half to roll up. It is necessary to use the empty side of the pump to leave the board almost empty to be able to fold it and fit it in the transport bag, which is quite tight. I find the paddle a bit short at 1.80m and only extends to 1.90m when other models reach about 2.10m. The board is very fast with good glide and easy to maneuver.
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Response from Nauticmar
Thank you for your review Álvaro. We take note of your review for our own information. We hope you enjoy your board, regards!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 20/07/2021
I don't have the board I ordered. They offered me another one that they said was much better, but seeing the characteristics, I think it is of inferior quality.
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Response from Nauticmar
Thank you very much for your feedback. We wanted to help you from the very beginning, offering you a better quality and more expensive board for the same price, we are sorry that it was not to your liking in the end. Thank you and best regards!
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 14/05/2021
The delivery is "at street level" so the product has to be taken up to the floor. The delivery of the product is delayed by more than a month from the delivery time indicated on the website.
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Response from Nauticmar
Thank you for your review, We are sorry that you experienced the situation this way. As we informed you previously, we have suffered unexpected incidents due to import issues related to the global situation. We also offered to refund you and you decided to wait. Large deliveries are not at the doorstep and depend on the transport company, as we indicated in our shipping information.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/07/2021
Since it is not a store, payment must be made online by connecting to the internet and it can be somewhat cumbersome.
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Response from Nauticmar
Thank you very much for your feedback! It has made us realize that we need to improve in this area and we have already implemented solutions! Thanks again and we hope you enjoy your purchase.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 04/07/2021
Poor assembly quality.
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Response from Nauticmar
Thank you for your review Daniel, fortunately this problem only affected a couple of units, regards!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/07/2021
Despite not keeping the product due to poor manufacturing quality, the sales team compensated with their excellent attention, understanding, and service. I recommend 100%. The purchase at Nauticmar.
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Response from Nauticmar
Thank you very much for your feedback, it was a pleasure to deal with you and you know where to find us!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 15/03/2021
Good board for starting in waves and for small walks or crossings.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase, it has been a pleasure dealing with you!
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 30/03/2021
Variety and good products at competitive prices.
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Response from Nauticmar
Thank you very much for your feedback, our attention is always on providing you with the best service at the best prices. We are here for whatever you need!
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