Customer reviews of NC BEAUTY PRO

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 1 255 published reviews
5 1 164 93% 4 68 5% 3 11 1% 2 6 0% 1 6 0%

Summary of reviews

The online store "NC BEAUTY PRO" is highly regarded for its exceptional product quality and efficient delivery. Many customers highlight the fast shipping, with orders frequently arriving quickly and in well-protected packaging, ensuring items are secure during transit. The customer service team is consistently praised for being responsive and professional, efficiently resolving any issues that arise and providing a seamless shopping experience. Additionally, the variety of brands available on the site adds to its appeal, allowing customers to find exactly what they need.

Reviews 1 and 3 stars

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G
Geraldine D.
Rating: 1 out of 5
following a purchase from 20/03/2024
The parcel arrived damaged and some of the products had leaked. So I ended up with 2 less liquid products.
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Response from NC BEAUTY PRO
Hello Madam, further to your message, I can't find an open complaint in your name on this subject. Did you raise the problem by e-mail?
We look forward to hearing from you. Best regards.
C
Cecile F.
Rating: 3 out of 5
following a purchase from 03/03/2024
Good quality product
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Response from NC BEAUTY PRO
Dear Cécile,

Thank you very much for taking the time to share your opinion on NC BEAUTY PRO. We are delighted to hear that you find our products of good quality. Your feedback is valuable and helps us continue to improve. Please feel free to share your suggestions so that we can aim for excellence.

Best regards,
The NC BEAUTY PRO team
S
Stephanie L.
Rating: 3 out of 5
following a purchase from 18/12/2023
1st order and I found it a pity that the delivery time was not respected.
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Response from NC BEAUTY PRO
Dear Stéphanie,

Thank you for your feedback regarding your first order on our site NC BEAUTY PRO. We are sorry to hear that the delivery time was not respected and we take your comments very seriously in order to improve our service. Please do not hesitate to contact us for any questions or assistance, we are at your disposal.
L
Léa L.
Rating: 3 out of 5
following a purchase from 11/12/2023
I received my order. But I did not receive the "Primer Acid 2 Soft Gel Tips 15ml Victoria Vynn".
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Response from NC BEAUTY PRO
Dear Madam, Thank you for sharing your concerns regarding your recent order. After a careful review of your file by our shipping department, we have verified and confirmed that all items in your order were included in the package. The total weight of the package sent corresponds to the sum of the products ordered plus packaging. To better understand the situation, could you please confirm whether the parcel has been received open or damaged in any way? This information will help us resolve any potential problems and ensure your satisfaction. We remain at your disposal should you have any further questions or concerns. We look forward to your return and wish you a pleasant day. Best regards,
C
cecile G.
Rating: 3 out of 5
following a purchase from 17/10/2023
Ras.
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Response from NC BEAUTY PRO
Hello Cécile, we thank you for taking the time to leave your review on NC BEAUTY PRO. We are delighted that you found our site, even though we would like to know how we could improve your experience. Feel free to share your suggestions!
C
Charlène F.
Rating: 3 out of 5
following a purchase from 16/08/2023
Parcel received three days after the delivery date announced, a little annoying when you are a professional ... otherwise RAS
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Response from NC BEAUTY PRO
Hello Charlène,

Thank you for taking the time to share your feedback. We are sorry to hear that your package was received later than the announced date. We understand that this can be inconvenient for a professional. Please know that we are doing everything we can to improve our delivery times. We hope to see you soon on NC BEAUTY PRO for a more satisfying experience.

Best regards,
The NC BEAUTY PRO team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/08/2022
Too long a wait for delivery
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Response from NC BEAUTY PRO
Hello [Buyer's Name],

Thank you for taking the time to share your feedback. We are sorry to hear that the delivery time did not meet your expectations. We understand how frustrating this can be. Rest assured that we are constantly working to improve our service.

Please feel free to contact us with any questions or concerns. Your satisfaction is our priority.

Best regards,
The NC BEAUTY PRO team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/07/2022
Quite a classic site in itself, fast delivery, I'll wait to use it before giving my opinion on the product...
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Response from NC BEAUTY PRO
Hello,

Thank you for your feedback on our site NC BEAUTY PRO. We are delighted to hear that you appreciated the speed of our delivery. We hope that using our products will meet your expectations and do not hesitate to come back to us to share your experience. Your opinion is valuable to us and helps us improve.

Best regards,
The NC BEAUTY PRO team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/07/2022
They made a mistake in my order and are not responding to my email.
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Response from NC BEAUTY PRO
It's perfectly normal! Have a great day!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2022
No real opinion at the moment as I received a faulty product.
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Response from NC BEAUTY PRO
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you received a defective product and we are committed to resolving this issue quickly. Please do not hesitate to contact our customer service for any assistance, we will be happy to help you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/03/2022
When I picked up my parcel, it was open and the packaging had been ripped off.
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Response from NC BEAUTY PRO
Hello,

Thank you for taking the time to share your feedback. We are sorry to hear that your package arrived in this condition. Your satisfaction is important to us, and we are committed to improving our services. Please do not hesitate to contact us directly so that we can resolve this issue together.

Best regards,
The NC BEAUTY PRO team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 02/02/2022
Long delivery
Response from NC BEAUTY PRO
Bonjour Madame, Votre commande passée le 2 février à 22H41 a été expédiée le 3 février et vous l'avez retirée le 5 février. Le délai des 48H en Colissimo est donc entièrement respecté. Si vous souhaitiez une livraison plus rapide, vous auriez pu choisi le Chronopost avant 13H. Restant à votre disposition. Cordialement
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2022
Took a while to arrive, order lost but sent me one straight back.
Tracking is inconvenient.
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Response from NC BEAUTY PRO
Hello and thank you for your feedback. We are sorry to hear that you encountered delivery issues and that the tracking of your order did not meet your expectations. We appreciate your comments as they help us improve our service. Please feel free to contact us directly for any future assistance. We hope to better satisfy you with your next order.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/01/2022
Really very bad order placed on 16/01/22 and we are 24 /01/22 while it must be delivered to me under 24 always and in date of 22 I made you a corresponce all that I received like reponse what you expedier the parcel god thank it is against signature therefore logically you should have a notice of reception that the parcel was soon delivered but it is not and no member of your staff have with the current. then for me. it will be null service
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Response from NC BEAUTY PRO
Dear Madam, We acknowledge receipt of your message. Your order was placed on January 16, 2022 and your package was picked up by the post office on January 17, 2022 and is currently on its way. It should be delivered tomorrow. We sincerely apologize for the delay in delivery, which is not our responsibility but that of the post office. I hope you will be completely satisfied with your order as soon as you receive your parcel, and wish you a pleasant end of day. Sincerely
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
Much too expensive for the quality
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Response from NC BEAUTY PRO
Hello and thank you for taking the time to share your feedback on NC BEAUTY PRO. We are sorry to hear that our products did not meet your expectations in terms of quality for the price. Your feedback is valuable and allows us to continue improving our offering.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/12/2021
Unreliable article site
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Response from NC BEAUTY PRO
Dear Madam, We are very sorry that you have a negative review on our website. Your order was dispatched and received on time. One product did not meet your expectations and we resent you another free of charge, letting you keep the first... We remain at your entire disposal. Yours sincerely
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/10/2021
To this day I have received nothing !!!!!
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Response from NC BEAUTY PRO
Hello Madam, We are very sorry that you have not yet received your parcel. Although it was dispatched on the same day as your order, it is currently in transit on the Colissimo La Poste network. You should receive it shortly, but if this is not the case, please do not hesitate to contact us directly by telephone or e-mail. We remain at your disposal. Sincerely
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