Customer reviews of NC BEAUTY PRO

9,8 /10

Based on 1 255 published reviews

5 1 164 93% 4 68 5% 3 11 1% 2 6 0% 1 6 0%

Summary of reviews

The online store "NC BEAUTY PRO" is highly regarded for its exceptional product quality and efficient delivery. Many customers highlight the fast shipping, with orders frequently arriving quickly and in well-protected packaging, ensuring items are secure during transit. The customer service team is consistently praised for being responsive and professional, efficiently resolving any issues that arise and providing a seamless shopping experience. Additionally, the variety of brands available on the site adds to its appeal, allowing customers to find exactly what they need.

2 star reviews

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Inmaculada S.

Published on 29/12/2024 à 10h48 following a purchase from 14/12/2024

The products are great but the shipping is terrible, in Spain they send by Seur and after paying a shipment of more than 15 eur to arrive on a certain date and at the address it arrived late and they deposited it in a collection point that was cheaper than the shipping I had paid. I will not buy again but for the company that makes the shipment.

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Response from NC BEAUTY PRO Published on 06/01/2025

Hello,

Thank you for sharing your feedback on your order.

Upon verification, we confirm that your package left our warehouse on December 16 and was presented to you on December 19, meeting the announced deadlines. In your absence, it was left at a collection point, as usual in this type of situation.

We sincerely regret that this experience did not meet your expectations. Unfortunately, once the packages leave France, we do not have the possibility to choose or influence the delivery services used in the destination country.

We hope that, despite this incident, the products will be to your complete satisfaction. We remain at your disposal for any additional questions or requests.

Yours sincerely,

Catherine W.

Published on 04/03/2024 à 16h34 following a purchase from 19/02/2024

I did not receive the order in the right relay point

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Response from NC BEAUTY PRO Published on 04/03/2024

Dear Customer, I am sorry to hear that you have encountered difficulties with the receipt of your parcel and I understand your disappointment in this matter. As NC Beauty Po, we strive to provide a reliable delivery service, however, we are not responsible for any changes in relay points made by La Poste. We understand your frustration and would like to assure you that we are doing our best to resolve this issue with our delivery partner. We sincerely hope that despite this inconvenience, you will be satisfied with your purchase and that our products will meet your expectations. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help. Sincerely, Marina NC Beauty Po

Jacqueline M.

Published on 05/12/2023 à 14h46 following a purchase from 01/12/2023

I find the shipping costs and taxes too high for the number of products ordered, that said, the package was very well packaged and fast I do not recommend.

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Response from NC BEAUTY PRO Published on 05/12/2023

Hello, Thank you for taking the time to share your thoughts about your experience with NC Beauty Pro. We are delighted to hear that your package was well packaged and delivered promptly. However, we understand your concern regarding shipping costs and taxes. We would like to clarify that for your order, the delivery option chosen was Chronopost, our fastest but most expensive service. For future orders, we suggest you opt for Colissimo, which offers free delivery from €80 and remains a reliable and efficient option. As far as taxes are concerned, we would like to inform you that the VAT applied is a legal rate set at 20% for all purchases in France. Unfortunately, as a retailer, we cannot change this rate. This tax is imposed by law and applies uniformly to all products and services. We hope this information sheds some light on the reasons behind delivery and tax costs. We remain at your disposal for any further questions and sincerely hope that you will consider ordering from NC Beauty Pro again. Sincerely, The NC Beauty Pro Team

Annabelle V.

Published on 21/09/2023 à 10h00 following a purchase from 10/09/2023

Deadline respected and product packaging as described, but the sizes of the American capsules don't make any sense The medium almond is perfect, 25mm long The short almond is 24mm, so it's as if I had 2x mediums The short square is 16mm, so it's more like an XS Too bad, I liked the quality of the capsules and the matte finish, but I couldn't recommend it, too many inconsistencies in the sizes.

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Response from NC BEAUTY PRO Published on 21/09/2023

Dear Annabelle, First of all, thank you very much for taking the time to share your impressions of your order. Your feedback is invaluable as it enables us to improve. We're delighted to hear that you were satisfied with the timeliness and quality of our packaging. However, we regret that our capsule sizes did not meet your expectations. We'd like to clarify a few points about our capsule sizes. Due to the different shapes of the capsules, the length cannot be strictly identical for all of them. For example, an almond-shaped capsule, which is rounded on the sides, requires a certain length to properly represent this shape. So it can't be as short as a square capsule, which by its very nature can be more compact. We understand your disappointment and sincerely apologize for the confusion. We take note of your comment and will work to improve communication on our capsule sizes to avoid any misunderstandings in the future. If you wish, please do not hesitate to contact us directly. We'd be delighted to discuss your specific requirements and find a solution that works for you. Our main objective is your satisfaction. Thank you for your confidence, and we hope that despite this inconvenience, you will give us another chance in the future. Sincerely, Marina NC Beauty Customer Service

Stéphanie D.

Published on 14/02/2023 à 12h50 following a purchase from 26/01/2023

Disappointed, one color is not what I expected. I ordered turquoise blue and received green.

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Response from NC BEAUTY PRO Published on 14/02/2023

Hello Madam, we are very sorry that you are disappointed by this product. Indeed, we have compared what we have in stock with the visual on the Internet and there is a slight difference. We have already modified the photo on our website. Regarding the resolution of your complaint, we will take the liberty of contacting you by e-mail. We hope you are satisfied with our sales service. Yours sincerely

Acheteur vérifié

Published on 09/09/2020 à 15h12 following a purchase from 25/08/2020

I put this note because the deliveryman deposited my parcel on my dustbin.

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Response from NC BEAUTY PRO Published on 10/09/2020

Hello Madam, We are very sorry that the deliveryman from La Poste was able to put your parcel on your dustbin. However, this notice does not correspond to our site but to the delivery and we cannot be held responsible for this. Hoping that you are satisfied with your purchase. Yours faithfully