Customer reviews of NEOSOL

Trust Attestation
8,3 /10
Overall rating: 8,3 out of 10
Based on 18 published reviews
5 12 67% 4 2 11% 3 0 0% 2 3 17% 1 1 6%

All reviews

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Patrick D.
Rating: 5 out of 5
following a purchase from 22/07/2026
The customer service was responsive and very commercial. A new delivery was made and now the product is in accordance with my initial order. It's perfect. I am therefore changing my comment to a higher rating because I am completely satisfied with this positive reaction. I recommend.
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Response from NEOSOL
Hello Patrick,

We sincerely thank you for your positive feedback and are delighted to learn that our after-sales service has met your expectations. Your satisfaction is our priority, and we will be pleased to welcome you again to our store.

Warm regards,
The NEOSOL team
R
Roberto C.
Rating: 5 out of 5
following a purchase from 12/08/2026
Very satisfied
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Response from NEOSOL
Hello Roberto,

We sincerely thank you for your positive feedback! We are delighted to learn that you are very satisfied with your experience with NEOSOL. Your satisfaction is our greatest reward.

Best regards,
The NEOSOL team
P
Philippe O.
Rating: 2 out of 5
following a purchase from 06/05/2025
Delivery too long.
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Georges B.
Rating: 4 out of 5
following a purchase from 23/03/2025
Good product, too bad the shipping costs are so high.
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Response from NEOSOL
--- Hello, Thank you for your feedback and your trust in our products, we are very pleased. We completely understand your comment regarding the shipping costs. Please know that these are indeed independent of our pricing policy, and they largely reflect the widespread increase in logistical costs, particularly related to the rise in energy prices in recent years. Rest assured that we remain attentive to these issues, and we are constantly looking for solutions to optimize our services while maintaining a high level of quality, both in products and deliveries. Please do not hesitate to contact us if you need advice or support to optimize your next order. Best regards, **The Neosol Team**
C
Christian
Rating: 5 out of 5
following a purchase from 01/05/2023
Quality items as described, delivered quickly by carrier. The price seems right for the quality, but remains a little high.
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Laurent
Rating: 4 out of 5
following a purchase from 27/09/2022
CLEAR
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2022
Satisfied
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Response from NEOSOL
Thank you for placing your trust in us for this second order. We remain at your disposal throughout your Neosol customer experience. The Neosol team!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2021
Carpet ordered, never received, another dimension instead after long weeks of waiting and re-launching.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2021
very good
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Gaetane
Rating: 2 out of 5
following a purchase from 20/07/2021
THEIR SOFTWARE CHANGED MY ADDRESS WHY ???? SO BETWEEN JULY 22 MATERIAL SHIPPED I WAS DELIVERED 1 MONTH LATER BRAVO DPD WHO CALLS ME SAYING YOUR PACKAGE HAS JUST BEEN DELIVERED OUTSIDE ??? BUT WHERE OUTSIDE??? AND THAT'S WHEN NEOSOL NOTICES THE ADDRESS PROBLEM??? THE MANAGEMENT CALLED TO APOLOGIZE, BUT THE OUTDOOR CARPET WAS FINE.
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Didier
Rating: 5 out of 5
following a purchase from 02/07/2021
Excellent contact, good advice and follow up on orders. On-time delivery, good quality product.
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Maxime
Rating: 5 out of 5
following a purchase from 22/04/2021
a top advisor and very responsive! the product received corresponds perfectly to my expectations! well done!
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Julie
Rating: 1 out of 5
following a purchase from 16/03/2021
I haven't received my full order and I can't reach you.
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Serge
Rating: 5 out of 5
following a purchase from 31/03/2021
This supplier phoned me 24 hours after placing my order to tell me that they were out of stock in the width I wanted but, if I wanted, they could supply me in a larger width for the same price as payment was made by card. Shipped the same day, received after 4 days despite Easter Sunday and Monday inside. What can I say? Except to say thank you and bravo for the gesture.
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Nadia
Rating: 5 out of 5
following a purchase from 20/03/2021
satisfied
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Stephan
Rating: 5 out of 5
following a purchase from 21/01/2021
very good product, quality delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
RAS, serious site
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