Products from Nippon & co consistently meet customer expectations in terms of quality, with many highlighting the impeccable condition and authenticity of items received. Fast and efficient delivery is a recurring theme, as packages often arrive on time and are well-packaged, ensuring that products remain intact during transit. Customers frequently express appreciation for the excellent customer service, noting the professionalism and responsiveness when addressing inquiries or concerns.
I purchased a 100g pack of matcha 50 powder, only to find the best-before date was just two weeks away. When I complained, the manager initially blamed Japanese standards, writing: “In Japan, these dates are often extremely conservative and relatively short compared to the actual shelf life.” But when I pushed back, their story completely changed. In a second email, they claimed it was actually a "labeling error" from last year: “The person responsible for preparing the labels indicated a shelf life of one year instead of two years… As a precaution, we will also relabel the few remaining packages from this batch.” Of course, I needed to pay for the shipping fee to return the product eventually.
Response from Nippon & co
We are truly sorry for the confusion and frustration you experienced.
We would also like to apologize for the way your concern was handled by our manager. The explanations you received were inconsistent and did not reflect the level of communication and transparency we strive to provide to our customers.
The issue was indeed related to a labeling error on a limited batch, and we understand that the conflicting information understandably caused you to lose confidence. We sincerely regret this experience.
Thank you for taking the time to share your experience. We appreciate your feedback and apologize once again for the inconvenience.
The Nippon & co Team
M
Marlene S.
Rating: 1 out of 5
following a purchase from 07/10/2025
I have not yet received my order
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Response from Nippon & co
Dear Marlene,
We are very sorry for the inconvenience. A week ago, we contacted you to find out which address we should send your package to, as it was returned to us after two delivery refusals. We are still waiting for your feedback so that we can proceed with the shipping.
We understand that this is frustrating, but we kindly ask you to wait with a review until you have received your package, as the issue in this case was with the shipping service provider and not with Nippon & CO.
Thank you very much for your understanding and your prompt feedback.
Best regards,
Nippon & CO
O
OANA P.
Rating: 1 out of 5
following a purchase from 22/09/2025
I never received my order!
Response from Nippon & co
Hello,
We’re very sorry to hear that you never received your order. However, please note that the issue was with the carrier, not on our side. We tried to send the parcel twice, but unfortunately both attempts failed, and we eventually issued a full refund.
We truly did everything we could to resolve the situation, so we hope you can understand and reconsider the 1-star review.
Kind regards,
Nippon & CO
G
GINETTE C.
Rating: 1 out of 5
following a purchase from 18/12/2024
as the return period was very short, I was unable to return the shoes because I was only able to offer them this week and they don't fit, so they won't be used and I've lost 42 euros. Very disappointed, and it's a shame because I would have liked some items on your site, but as a result, I won't be recommending them.
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Response from Nippon & co
We are sorry to hear that the shoes did not fit and that the return time did not allow for an exchange or refund. Exceptionally, as this is a gift, we will accept a return at your expense, in accordance with the conditions indicated on our website.
Simply return the shoes in their original packaging, including your contact details and order number. Here is our postal address:
FAMD SARL
105 rue Saint Gaud
50400 Granville
France
Yours sincerely
The Nippon & CO team
D
Didier I.
Rating: 1 out of 5
following a purchase from 17/12/2024
Hello, At first glance, I was satisfied with the speed of delivery and the quality of the product. However, I'm very unhappy not to have received a reply to my exchange request due to an incorrect size. I have sent two messages asking how to return the item and receive another and have not received a reply. What's more, the returns process is not accessible on the site, even though it says that a product can be returned for 14 days. This period is about to expire and I have not been offered anything. Didier ISABEL
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Response from Nippon & co
Hello Monsieur Isabel,
Thank you for your feedback, and we apologize for the delay in responding. We have been on vacation recently, which has temporarily reduced our workforce, hence the slowness in processing your request. We understand and apologize for your dissatisfaction.
To proceed with an exchange, simply return the item at your own expense, including your contact details (first name and e-mail address) inside the parcel. Once received, we will take care of the exchange as soon as possible.
We thank you for your understanding and remain at your disposal for any further questions.
Yours faithfully
The Nippon & CO team
I
Irene M.
Rating: 1 out of 5
Very poor-quality fabric that tore at the seams when delicately hand-washed!
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Response from Nippon & co
Hello, We are very sorry to hear that you have encountered a problem with the quality of the fabric. This kind of situation does not reflect the quality standards we wish to offer our customers, but it is true that some of our fabrics are very fragile.
B
Barthelemy A.
Rating: 1 out of 5
following a purchase from 13/06/2024
Payment by card does not work.
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René L.
Rating: 1 out of 5
Shipping address errormalgre my call Missed birthday gift
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Response from Nippon & co
Hello, as our telephone opening hours are fairly limited (we're only open until 4pm and not at weekends), it would have been preferable to send us an e-mail if you hadn't received a telephone response.
B
Bernadette V.
Rating: 1 out of 5
Sending the item ordered and not a completely different item obliging me to recommend the item not received.
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Covadonga M.
Rating: 1 out of 5
following a purchase from 25/02/2023
The kettle arrived without a filter and despite my complaint, the solution they offered me was to return it. Of course the shipping costs were paid by me. In addition, in the same order I bought a case whose dimensions were half of what was specified on the web. I felt cheated. Lousy customer service.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/06/2022
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andreas K.
Rating: 1 out of 5
following a purchase from 02/03/2022
Fast delivery Unfortunately the wrong
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/01/2022
Package never arrived. Refusal of refund
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Response from Nippon & co
Hello, the parcel was considered to have been delivered to your letterbox by the post office. After an appeal to the delivery service and lengthy email exchanges, you also informed me that another parcel had disappeared from your letterbox. There must therefore be a problem in your place of residence. To avoid this kind of problem, I've advised you to have your parcel delivered to a "point relais" or post office for your next order. Please understand that theft is not our responsibility. Best regards
A
Albino F.
Rating: 1 out of 5
following a purchase from 26/11/2021
Order placed November 29, shipped December 1 never arrived. Waiting for response or refund from seller
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Response from Nippon & co
Bonjour, je vois que le colis a été remboursé. Nous nous excusons pour ces incidents postaux. Bien à vous
T
Tan N.
Rating: 1 out of 5
following a purchase from 14/10/2021
I had ordered a 25 cm Japanese plate. I got a 20cm plate. With a manufacturing defect.
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Response from Nippon & co
Salve,
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente
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