Products from Nippon & co consistently meet customer expectations in terms of quality, with many highlighting the impeccable condition and authenticity of items received. Fast and efficient delivery is a recurring theme, as packages often arrive on time and are well-packaged, ensuring that products remain intact during transit. Customers frequently express appreciation for the excellent customer service, noting the professionalism and responsiveness when addressing inquiries or concerns.
I purchased a 100g pack of matcha 50 powder, only to find the best-before date was just two weeks away. When I complained, the manager initially blamed Japanese standards, writing: “In Japan, these dates are often extremely conservative and relatively short compared to the actual shelf life.” But when I pushed back, their story completely changed. In a second email, they claimed it was actually a "labeling error" from last year: “The person responsible for preparing the labels indicated a shelf life of one year instead of two years… As a precaution, we will also relabel the few remaining packages from this batch.” Of course, I needed to pay for the shipping fee to return the product eventually.
Response from Nippon & co
We are truly sorry for the confusion and frustration you experienced.
We would also like to apologize for the way your concern was handled by our manager. The explanations you received were inconsistent and did not reflect the level of communication and transparency we strive to provide to our customers.
The issue was indeed related to a labeling error on a limited batch, and we understand that the conflicting information understandably caused you to lose confidence. We sincerely regret this experience.
Thank you for taking the time to share your experience. We appreciate your feedback and apologize once again for the inconvenience.
The Nippon & co Team
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Laszlo P.
Rating: 2 out of 5
following a purchase from 25/03/2026
Very disappointed! I ordered 9 different teebags of 100gram each, but unfortunately all of them have an expiration date within three to four weeks! In addition, I got some completely different ones than I ordered! Not what you would deserve after 8-10 previous orders. Will definitely consider before placing more orders
Response from Nippon & co
Hello,
I am truly sorry for your experience, which is clearly not up to the standard of your previous orders.
Regarding the expiration dates, my manager is currently looking to clear some stock. He considers that Japanese standards on expiration dates are stricter, and that the products can often be safely used beyond the printed date. That said, I completely understand how this can come across as unprofessional, and I share your concerns.
Unfortunately, I don’t have much flexibility on this matter. However, I encourage you to contact our customer service by email so we can try to offer you some form of compensation. I want to be transparent: this will depend on my manager’s decision, so I cannot make any guarantees at this stage.
We are also sorry for the mistake with the items you received, which should not have happened. On this point, however, we can absolutely resolve it quickly. Please don’t hesitate to email us at **[[email protected]](mailto:[email protected])** so we can arrange this.
Again, our sincere apologies for these issues, and thank you for your loyalty despite this disappointing experience.
Best regards,
Nippon & CO Team
A
Alexis H.
Rating: 2 out of 5
following a purchase from 19/03/2026
My wife was very disappointed to find out that the Tenugui was printed only on 1 side.
Response from Nippon & co
Hello,
We are very sorry to hear that your wife was disappointed. We understand how this could be frustrating.
If you would like to request a refund, please contact us by email at [email protected], and we will do our best to assist you promptly.
Thank you for your understanding.
Best regards,
Nippon & CO
M
Marlene S.
Rating: 1 out of 5
following a purchase from 07/10/2025
I have not yet received my order
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Response from Nippon & co
Dear Marlene,
We are very sorry for the inconvenience. A week ago, we contacted you to find out which address we should send your package to, as it was returned to us after two delivery refusals. We are still waiting for your feedback so that we can proceed with the shipping.
We understand that this is frustrating, but we kindly ask you to wait with a review until you have received your package, as the issue in this case was with the shipping service provider and not with Nippon & CO.
Thank you very much for your understanding and your prompt feedback.
Best regards,
Nippon & CO
O
OANA P.
Rating: 1 out of 5
following a purchase from 22/09/2025
I never received my order!
Response from Nippon & co
Hello,
We’re very sorry to hear that you never received your order. However, please note that the issue was with the carrier, not on our side. We tried to send the parcel twice, but unfortunately both attempts failed, and we eventually issued a full refund.
We truly did everything we could to resolve the situation, so we hope you can understand and reconsider the 1-star review.
Kind regards,
Nippon & CO
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Clara D.
Rating: 3 out of 5
following a purchase from 30/08/2025
I bought a Japanese lamp, very beautiful, but too light and fragile for the price paid, it weighs almost like a feather. For quality/price, I wouldn't recommend it. Overall, it's a nice lamp.
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Response from Nippon & co
Hello,
Thank you for your comment. We take note of your observations about the lightness and the quality/price ratio of the lamp.
We hope that, even so, it can find its place in your home.
P
Pierre-Yves Z.
Rating: 3 out of 5
following a purchase from 05/06/2025
I recently bought a uchiwa. The item itself is well made and functional. But the product page initially states "Made in Japan" in the technical specifications section, then "Made in China" further down in the description. Unfortunately, I did not see this second part. When I received it, I discovered the mention "Made in China" on the label, which disappointed me a bit. It would be appropriate, for the sake of honesty towards buyers, to remove the mention "Made in Japan" from the product page.
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Response from Nippon & co
Thank you very much for your feedback and for taking the time to point out this inconsistency. This is indeed a product sheet that has been duplicated and some information has not been correctly updated. We are sincerely sorry for this error, and we completely understand your disappointment. We will correct this immediately to avoid any confusion in the future. Thank you again for your vigilance.
D
Domenico D.
Rating: 2 out of 5
following a purchase from 08/03/2025
Poor quality knife, handle not made of wood but plastic. Not sharp as it should be, poor quality steel.
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Response from Nippon & co
Thank you for your feedback. We want to assure you that the handle of this knife is indeed made of wood, as indicated in the product description. It seems you have chosen a model that is part of our basic/intermediate range, designed to offer a good quality/price ratio. We also have high-end knives in our assortment if you are looking for something sharper or made with higher quality materials.
This knife, while not as sharp as our premium models, has the advantage of being dishwasher safe, which is not always recommended for high-end knives that often require hand maintenance. We hope this explanation is helpful and we are available for further information.
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Lisa B.
Rating: 2 out of 5
following a purchase from 14/12/2024
Good goods,but they charge a lot for shipping which is very slow. Despite placing order on time for delivery by Christmas, My package arrived on December 31.
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Response from Nippon & co
Thank you for your feedback. We are sorry for the delay and understand your frustration. Shipping costs are determined by our couriers, and we always try to offer the best rates possible. We are a small company with only 4 employees, and during the Christmas season, due to the high volume of orders, it may happen that deliveries are not always on time. We will work to improve and thank you for your understanding.
T
Thierry C.
Rating: 2 out of 5
following a purchase from 03/02/2025
The model chosen is not up to the standard of those previously purchased (fabric thickness). A weight of the fabric used should be indicated in the description.
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Response from Nippon & co
Thank you for your feedback. We are sorry that this model does not fully meet your expectations. Your comment on the thickness of the fabric is valuable, and we will pass it on to our team in order to improve our product descriptions.
J
José M.
Rating: 3 out of 5
following a purchase from 14/01/2025
The size is a little too big for me, but it's the only one that fits my protruding belly. It's a shame that for this price there's no lining like in real kimonos.
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Response from Nippon & co
Thank you for your feedback. We are sorry that the size is not ideal, but happy that it suits your comfort. Regarding the lining, as we work with suppliers, we offer the products as they are supplied to us. If you have any further questions or need help, please don't hesitate to contact us!
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Mila B.
Rating: 2 out of 5
following a purchase from 31/12/2024
I was very disappointed to find that the Daruma size M I ordered was as basic in terms of ornamentation as a size SS. Had I known this beforehand, I would have ordered a smaller size.
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Response from Nippon & co
Thank you for your feedback and we apologize for the lack of clarity regarding the correspondence between the sizes and the photos of the Darumas on our site. We understand your disappointment and will work to clarify this information so that our customers can make their choice with confidence. Please do not hesitate to contact us if you require any further assistance, and sorry again for this experience!
G
GINETTE C.
Rating: 1 out of 5
following a purchase from 18/12/2024
as the return period was very short, I was unable to return the shoes because I was only able to offer them this week and they don't fit, so they won't be used and I've lost 42 euros. Very disappointed, and it's a shame because I would have liked some items on your site, but as a result, I won't be recommending them.
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Response from Nippon & co
We are sorry to hear that the shoes did not fit and that the return time did not allow for an exchange or refund. Exceptionally, as this is a gift, we will accept a return at your expense, in accordance with the conditions indicated on our website.
Simply return the shoes in their original packaging, including your contact details and order number. Here is our postal address:
FAMD SARL
105 rue Saint Gaud
50400 Granville
France
Yours sincerely
The Nippon & CO team
A
Alexandra W.
Rating: 3 out of 5
following a purchase from 30/12/2024
The black daruma was not the same as in the photo. What a shame!
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Response from Nippon & co
Hello,
Thank you for your feedback. We are sorry that the black Daruma does not match the photo. We will check this to better meet your expectations. Please do not hesitate to contact us by e-mail to find a solution.
Best regards,
The Nippon & CO team
D
Didier I.
Rating: 1 out of 5
following a purchase from 17/12/2024
Hello, At first glance, I was satisfied with the speed of delivery and the quality of the product. However, I'm very unhappy not to have received a reply to my exchange request due to an incorrect size. I have sent two messages asking how to return the item and receive another and have not received a reply. What's more, the returns process is not accessible on the site, even though it says that a product can be returned for 14 days. This period is about to expire and I have not been offered anything. Didier ISABEL
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Response from Nippon & co
Hello Monsieur Isabel,
Thank you for your feedback, and we apologize for the delay in responding. We have been on vacation recently, which has temporarily reduced our workforce, hence the slowness in processing your request. We understand and apologize for your dissatisfaction.
To proceed with an exchange, simply return the item at your own expense, including your contact details (first name and e-mail address) inside the parcel. Once received, we will take care of the exchange as soon as possible.
We thank you for your understanding and remain at your disposal for any further questions.
Yours faithfully
The Nippon & CO team
I
Irene M.
Rating: 1 out of 5
Very poor-quality fabric that tore at the seams when delicately hand-washed!
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Response from Nippon & co
Hello, We are very sorry to hear that you have encountered a problem with the quality of the fabric. This kind of situation does not reflect the quality standards we wish to offer our customers, but it is true that some of our fabrics are very fragile.
C
Cécile H.
Rating: 3 out of 5
following a purchase from 23/05/2024
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Barthelemy A.
Rating: 1 out of 5
following a purchase from 13/06/2024
Payment by card does not work.
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René L.
Rating: 1 out of 5
Shipping address errormalgre my call Missed birthday gift
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Response from Nippon & co
Hello, as our telephone opening hours are fairly limited (we're only open until 4pm and not at weekends), it would have been preferable to send us an e-mail if you hadn't received a telephone response.
J
Jonathan T.
Rating: 3 out of 5
Quick and easy ordering. Smooth delivery.
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Bernadette V.
Rating: 1 out of 5
Sending the item ordered and not a completely different item obliging me to recommend the item not received.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/03/2023
I was a little disappointed by the finish of the wickerwork. Otherwise, the delivery time was very good and the item was well packaged.
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Covadonga M.
Rating: 1 out of 5
following a purchase from 25/02/2023
The kettle arrived without a filter and despite my complaint, the solution they offered me was to return it. Of course the shipping costs were paid by me. In addition, in the same order I bought a case whose dimensions were half of what was specified on the web. I felt cheated. Lousy customer service.
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Pascaline M.
Rating: 2 out of 5
following a purchase from 14/01/2023
If the item arrives with a manufacturing defect, the after-sales service considers that this is linked to the handcrafted nature of the object. The customer is responsible for return shipping costs. The positioning in customer relations is aggressive and in bad faith. I'd like to point out that I've been a regular customer for several years, and that I found the delivery times and product quality very satisfactory. My experience with customer service has been very negative and the bad faith, in addition to the poor reception of customer service has broken the trust I had in this provider. One item arrived with a defect, lacking paint around the edge of the plate. This was in no way a hazard related to the handcrafted nature of the product, unless you accept that a partially painted wall is related to the handcrafted nature of the product. Despite convincing photos, the after-sales service denies the problem, blaming the artisanal aspect. The current manager is riding the wave of positive comments, but these should change soon, as I'm sure I'm not the only one paying the price for this policy.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/12/2022
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/06/2022
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/06/2022
The color of the product received is not entirely consistent with the presentation made on the site. The site does not mention that the color is random. You're presented with a fait accompli on delivery. Another problem is the quality of the product's fabric, which is extremely clingy. The after-sales service gives pertinent advice which seems to alleviate the problem, but the fabric still hangs quite badly. I was not offered an exchange.
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Response from Nippon & co
Hello, the color of the cord is random and not the color of the product. The cotton is quite normal, it was static electricity created by its plastic bag. I don't understand this exchange thing, if the item doesn't suit you, you should have simply returned it. Sincerely
A
andreas K.
Rating: 1 out of 5
following a purchase from 02/03/2022
Fast delivery Unfortunately the wrong
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/01/2022
Package never arrived. Refusal of refund
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Response from Nippon & co
Hello, the parcel was considered to have been delivered to your letterbox by the post office. After an appeal to the delivery service and lengthy email exchanges, you also informed me that another parcel had disappeared from your letterbox. There must therefore be a problem in your place of residence. To avoid this kind of problem, I've advised you to have your parcel delivered to a "point relais" or post office for your next order. Please understand that theft is not our responsibility. Best regards
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/02/2022
It's a pity that Nippon doesn't reply to my emails.
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Response from Nippon & co
Hello, following your e-mail requests, we replied to you 3 times this Monday. Our exchanges must have gone astray in the spam folder. Kind regards
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/01/2022
prices and the choice and quality of parts. you can find better in the shops
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2022
check the product code on the packaging before sending the parcel
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Response from Nippon & co
Hello, thank you for your feedback! On the other hand, maybe there's no need to be so aggressive... We recognized our mistake and offered to send you a return label so that we could send you the right item later. You refused because you had already installed the lamp. So it's not for lack of taking your request into consideration. Yours faithfully
V
veronique C.
Rating: 3 out of 5
following a purchase from 15/12/2021
The description of the products is not precise enough (for example I bought some porcelain objects and they are not enamelled and to paint them is more complicated)
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Response from Nippon & co
Grazie mille per il suo feedback, abbiamo aggiunto questo dettaglio agli articoli.
Sinceramente
A
Albino F.
Rating: 1 out of 5
following a purchase from 26/11/2021
Order placed November 29, shipped December 1 never arrived. Waiting for response or refund from seller
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Response from Nippon & co
Bonjour, je vois que le colis a été remboursé. Nous nous excusons pour ces incidents postaux. Bien à vous
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2021
A problem on the relay point which is no longer part of the network And a product where the crane was unstuck.
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Response from Nippon & co
Hello, Thank you for your feedback. However, if you have noticed a defect on your item, please send an e-mail to [email protected] with a photo of it. We can then analyze the problem and work out a solution with you. Sincerely, Good day
L
LUIGINA F.
Rating: 3 out of 5
following a purchase from 17/11/2021
I thought the items I ordered were larger. I was disappointed in the size of the trays not the size of the trays.
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Response from Nippon & co
Bonjour,
Veillez à examiner les points techniques des articles. Vous pouvez y trouver diverses informations, notamment les dimensions. De même, si vous constatez que les articles ne vous conviennent pas, vous disposez de 14 jours à compter de la réception de votre commande pour nous la renvoyer et obtenir un remboursement.
Bien à vous
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/10/2021
Product and delivery in conformity, too bad that the pocky gift code was not respected: the pocky were not present on delivery, which is disappointing.
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Response from Nippon & co
Hello, you could have benefited from this offer. However, after checking your order, you did not enter the code POCKY. In this sense, the pocky pack did not appear on your order form when it was prepared. Sincerely
T
Tan N.
Rating: 1 out of 5
following a purchase from 14/10/2021
I had ordered a 25 cm Japanese plate. I got a 20cm plate. With a manufacturing defect.
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Response from Nippon & co
Salve,
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente
M
Marie-Thérèse C.
Rating: 2 out of 5
following a purchase from 20/06/2021
Loyal Nippon & Co customer...this delivery was a disaster. Parcel stuck on the Post Office sorting platform. Customer service contacted by e-mail but no answer. I needed an advisor to answer all my justified questions. By sheer magic, the Post Office found the parcel, which supposedly had to be reinforced...parcel arrived after a 15-day wait instead of 2 to 3 days (colissimo).
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Response from Nippon & co
Hello, we're sorry your experience didn't go as planned. We did not receive your email, however, you were not able to reach our customer service by phone. Concerning the postal services, unfortunately, we do not have the hand on it. Sincerely
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/07/2021
I never contacted customer service, so I can't evaluate it. Disappointed by the order, not really identical to the photo on the website. I returned the items which cost me about 6 which will not be refunded.
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Response from Nippon & co
Hello, we're sorry you didn't like the selected items. The colors may be slightly different since the article is taken on a white background. Best regards
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