Products from Nippon & co consistently meet customer expectations in terms of quality, with many highlighting the impeccable condition and authenticity of items received. Fast and efficient delivery is a recurring theme, as packages often arrive on time and are well-packaged, ensuring that products remain intact during transit. Customers frequently express appreciation for the excellent customer service, noting the professionalism and responsiveness when addressing inquiries or concerns.
I purchased a 100g pack of matcha 50 powder, only to find the best-before date was just two weeks away. When I complained, the manager initially blamed Japanese standards, writing: “In Japan, these dates are often extremely conservative and relatively short compared to the actual shelf life.” But when I pushed back, their story completely changed. In a second email, they claimed it was actually a "labeling error" from last year: “The person responsible for preparing the labels indicated a shelf life of one year instead of two years… As a precaution, we will also relabel the few remaining packages from this batch.” Of course, I needed to pay for the shipping fee to return the product eventually.
Response from Nippon & co
We are truly sorry for the confusion and frustration you experienced.
We would also like to apologize for the way your concern was handled by our manager. The explanations you received were inconsistent and did not reflect the level of communication and transparency we strive to provide to our customers.
The issue was indeed related to a labeling error on a limited batch, and we understand that the conflicting information understandably caused you to lose confidence. We sincerely regret this experience.
Thank you for taking the time to share your experience. We appreciate your feedback and apologize once again for the inconvenience.
The Nippon & co Team
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Christian B.
Rating: 4 out of 5
following a purchase from 12/05/2026
The price/quality ratio is clearly given. The purchase itself worked great. Unfortunately, there were discrepancies during shipping (the seller said the product had arrived, but it was still in transit). However, the product arrived with some delay. The discrepancy caused confusion, hence only 4 stars.
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Response from Nippon & co
Hello Christian,
thank you very much for your feedback and your rating of 4/5 stars. We are very pleased that you are satisfied with the price-performance ratio and the purchasing process. We apologize for the inconvenience during shipping and completely understand your frustration. We hope to welcome you back at “Nippon & CO” soon!
Best regards, your team at “Nippon & CO”
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Laszlo P.
Rating: 2 out of 5
following a purchase from 25/03/2026
Very disappointed! I ordered 9 different teebags of 100gram each, but unfortunately all of them have an expiration date within three to four weeks! In addition, I got some completely different ones than I ordered! Not what you would deserve after 8-10 previous orders. Will definitely consider before placing more orders
Response from Nippon & co
Hello,
I am truly sorry for your experience, which is clearly not up to the standard of your previous orders.
Regarding the expiration dates, my manager is currently looking to clear some stock. He considers that Japanese standards on expiration dates are stricter, and that the products can often be safely used beyond the printed date. That said, I completely understand how this can come across as unprofessional, and I share your concerns.
Unfortunately, I don’t have much flexibility on this matter. However, I encourage you to contact our customer service by email so we can try to offer you some form of compensation. I want to be transparent: this will depend on my manager’s decision, so I cannot make any guarantees at this stage.
We are also sorry for the mistake with the items you received, which should not have happened. On this point, however, we can absolutely resolve it quickly. Please don’t hesitate to email us at **[[email protected]](mailto:[email protected])** so we can arrange this.
Again, our sincere apologies for these issues, and thank you for your loyalty despite this disappointing experience.
Best regards,
Nippon & CO Team
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Alexis H.
Rating: 2 out of 5
following a purchase from 19/03/2026
My wife was very disappointed to find out that the Tenugui was printed only on 1 side.
Response from Nippon & co
Hello,
We are very sorry to hear that your wife was disappointed. We understand how this could be frustrating.
If you would like to request a refund, please contact us by email at [email protected], and we will do our best to assist you promptly.
Thank you for your understanding.
Best regards,
Nippon & CO
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Iris H.
Rating: 4 out of 5
following a purchase from 12/02/2026
I love your products and it was easy to order.
Response from Nippon & co
Dear Iris,
Thank you for taking the time to share your feedback! We look forward to serving you again soon!
Best regards,
The Nippon & Co Team
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LUCA M.
Rating: 4 out of 5
following a purchase from 18/01/2026
Everything is regular
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Response from Nippon & co
Dear Luca, we thank you for your positive feedback. We are glad to know that you found everything regular on our site "Nippon & Co". If you have any further suggestions or requests, please do not hesitate to contact us!
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Clarissa V.
Rating: 4 out of 5
following a purchase from 13/12/2025
Order received quickly. Items received are products from China and not Japan.
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Response from Nippon & co
Hello Clarissa,
Thank you very much for your review and your rating of 4/5. We are pleased to learn that you received your order quickly. We understand your remark regarding the origin of the products, but the origin was indicated in the description of our product sheet.
See you soon on Nippon & Co!
Sincerely,
The Nippon & Co team
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Christian G.
Rating: 4 out of 5
following a purchase from 01/12/2025
The item is pretty and well finished but there is no box, which is a shame because it is for a gift
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Response from Nippon & co
Hello Christian,
Thank you very much for your positive feedback on our item! We are delighted that you like its quality.
Best regards,
The Nippon & Co team
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Philippe P.
Rating: 4 out of 5
following a purchase from 28/11/2025
quick file handling, effective partial refund
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Response from Nippon & co
Dear Philippe, thank you for your positive feedback. Your satisfaction is our priority, and we are delighted that our service met your expectations.
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Marlene S.
Rating: 1 out of 5
following a purchase from 07/10/2025
I have not yet received my order
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Response from Nippon & co
Dear Marlene,
We are very sorry for the inconvenience. A week ago, we contacted you to find out which address we should send your package to, as it was returned to us after two delivery refusals. We are still waiting for your feedback so that we can proceed with the shipping.
We understand that this is frustrating, but we kindly ask you to wait with a review until you have received your package, as the issue in this case was with the shipping service provider and not with Nippon & CO.
Thank you very much for your understanding and your prompt feedback.
Best regards,
Nippon & CO
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OANA P.
Rating: 1 out of 5
following a purchase from 22/09/2025
I never received my order!
Response from Nippon & co
Hello,
We’re very sorry to hear that you never received your order. However, please note that the issue was with the carrier, not on our side. We tried to send the parcel twice, but unfortunately both attempts failed, and we eventually issued a full refund.
We truly did everything we could to resolve the situation, so we hope you can understand and reconsider the 1-star review.
Kind regards,
Nippon & CO
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Piervincenzo A.
Rating: 4 out of 5
following a purchase from 05/09/2025
Everything packed well and exactly as on the site, but it took more days than indicated
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Response from Nippon & co
Good morning,
Thank you for your feedback. We are happy that the product perfectly meets your expectations. As for the delivery times, once the package is shipped it is no longer under our responsibility and depends solely on the courier.
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Clara D.
Rating: 3 out of 5
following a purchase from 30/08/2025
I bought a Japanese lamp, very beautiful, but too light and fragile for the price paid, it weighs almost like a feather. For quality/price, I wouldn't recommend it. Overall, it's a nice lamp.
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Response from Nippon & co
Hello,
Thank you for your comment. We take note of your observations about the lightness and the quality/price ratio of the lamp.
We hope that, even so, it can find its place in your home.
R
Robert M.
Rating: 4 out of 5
following a purchase from 12/08/2025
Patricia's very happy with the fan. Nice image too.
Response from Nippon & co
Thank you for sharing! We’re so happy Patricia loves the fan.
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Corinne T.
Rating: 4 out of 5
following a purchase from 23/07/2025
I purchased some very nice metal bells. The material is great, and the product's appearance matches what was shown on the site. However, I would have preferred to see the graphics of the paper strips attached on the site as well.
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Response from Nippon & co
Thank you very much for your feedback!
We’re glad to hear you’re pleased with the quality and appearance of the metal bells. We appreciate your suggestion about showing the graphics of the paper strips on our site and will consider it for future updates.
Best regards
P
Pierre-Yves Z.
Rating: 3 out of 5
following a purchase from 05/06/2025
I recently bought a uchiwa. The item itself is well made and functional. But the product page initially states "Made in Japan" in the technical specifications section, then "Made in China" further down in the description. Unfortunately, I did not see this second part. When I received it, I discovered the mention "Made in China" on the label, which disappointed me a bit. It would be appropriate, for the sake of honesty towards buyers, to remove the mention "Made in Japan" from the product page.
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Response from Nippon & co
Thank you very much for your feedback and for taking the time to point out this inconsistency. This is indeed a product sheet that has been duplicated and some information has not been correctly updated. We are sincerely sorry for this error, and we completely understand your disappointment. We will correct this immediately to avoid any confusion in the future. Thank you again for your vigilance.
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Domenico D.
Rating: 2 out of 5
following a purchase from 08/03/2025
Poor quality knife, handle not made of wood but plastic. Not sharp as it should be, poor quality steel.
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Response from Nippon & co
Thank you for your feedback. We want to assure you that the handle of this knife is indeed made of wood, as indicated in the product description. It seems you have chosen a model that is part of our basic/intermediate range, designed to offer a good quality/price ratio. We also have high-end knives in our assortment if you are looking for something sharper or made with higher quality materials.
This knife, while not as sharp as our premium models, has the advantage of being dishwasher safe, which is not always recommended for high-end knives that often require hand maintenance. We hope this explanation is helpful and we are available for further information.
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Nicole C.
Rating: 4 out of 5
following a purchase from 11/03/2025
Fast shipping, everything is okay
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Response from Nippon & co
Thank you for your feedback! 😊 Glad that everything is perfect. See you soon! 🚀
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Lisa B.
Rating: 2 out of 5
following a purchase from 14/12/2024
Good goods,but they charge a lot for shipping which is very slow. Despite placing order on time for delivery by Christmas, My package arrived on December 31.
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Response from Nippon & co
Thank you for your feedback. We are sorry for the delay and understand your frustration. Shipping costs are determined by our couriers, and we always try to offer the best rates possible. We are a small company with only 4 employees, and during the Christmas season, due to the high volume of orders, it may happen that deliveries are not always on time. We will work to improve and thank you for your understanding.
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Louis R.
Rating: 4 out of 5
following a purchase from 26/02/2025
Good transaction -- Fast and efficient
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Thierry C.
Rating: 2 out of 5
following a purchase from 03/02/2025
The model chosen is not up to the standard of those previously purchased (fabric thickness). A weight of the fabric used should be indicated in the description.
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Response from Nippon & co
Thank you for your feedback. We are sorry that this model does not fully meet your expectations. Your comment on the thickness of the fabric is valuable, and we will pass it on to our team in order to improve our product descriptions.
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José M.
Rating: 3 out of 5
following a purchase from 14/01/2025
The size is a little too big for me, but it's the only one that fits my protruding belly. It's a shame that for this price there's no lining like in real kimonos.
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Response from Nippon & co
Thank you for your feedback. We are sorry that the size is not ideal, but happy that it suits your comfort. Regarding the lining, as we work with suppliers, we offer the products as they are supplied to us. If you have any further questions or need help, please don't hesitate to contact us!
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Mila B.
Rating: 2 out of 5
following a purchase from 31/12/2024
I was very disappointed to find that the Daruma size M I ordered was as basic in terms of ornamentation as a size SS. Had I known this beforehand, I would have ordered a smaller size.
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Response from Nippon & co
Thank you for your feedback and we apologize for the lack of clarity regarding the correspondence between the sizes and the photos of the Darumas on our site. We understand your disappointment and will work to clarify this information so that our customers can make their choice with confidence. Please do not hesitate to contact us if you require any further assistance, and sorry again for this experience!
G
GINETTE C.
Rating: 1 out of 5
following a purchase from 18/12/2024
as the return period was very short, I was unable to return the shoes because I was only able to offer them this week and they don't fit, so they won't be used and I've lost 42 euros. Very disappointed, and it's a shame because I would have liked some items on your site, but as a result, I won't be recommending them.
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Response from Nippon & co
We are sorry to hear that the shoes did not fit and that the return time did not allow for an exchange or refund. Exceptionally, as this is a gift, we will accept a return at your expense, in accordance with the conditions indicated on our website.
Simply return the shoes in their original packaging, including your contact details and order number. Here is our postal address:
FAMD SARL
105 rue Saint Gaud
50400 Granville
France
Yours sincerely
The Nippon & CO team
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Alexandra W.
Rating: 3 out of 5
following a purchase from 30/12/2024
The black daruma was not the same as in the photo. What a shame!
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Response from Nippon & co
Hello,
Thank you for your feedback. We are sorry that the black Daruma does not match the photo. We will check this to better meet your expectations. Please do not hesitate to contact us by e-mail to find a solution.
Best regards,
The Nippon & CO team
D
Didier I.
Rating: 1 out of 5
following a purchase from 17/12/2024
Hello, At first glance, I was satisfied with the speed of delivery and the quality of the product. However, I'm very unhappy not to have received a reply to my exchange request due to an incorrect size. I have sent two messages asking how to return the item and receive another and have not received a reply. What's more, the returns process is not accessible on the site, even though it says that a product can be returned for 14 days. This period is about to expire and I have not been offered anything. Didier ISABEL
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Response from Nippon & co
Hello Monsieur Isabel,
Thank you for your feedback, and we apologize for the delay in responding. We have been on vacation recently, which has temporarily reduced our workforce, hence the slowness in processing your request. We understand and apologize for your dissatisfaction.
To proceed with an exchange, simply return the item at your own expense, including your contact details (first name and e-mail address) inside the parcel. Once received, we will take care of the exchange as soon as possible.
We thank you for your understanding and remain at your disposal for any further questions.
Yours faithfully
The Nippon & CO team
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chrystèle M.
Rating: 4 out of 5
following a purchase from 10/12/2024
Serious order. I thought I'd find paper tanzakus like the one on the bell for the animal-shaped furins... if not figurines in keeping with the visual representation.
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Response from Nippon & co
Hello,
Thank you for your feedback. We understand your expectations regarding the tanzaku. We do our best to ensure that each product is well represented and described on our site, so we take your opinion into account. We're glad you liked the rest.
We hope to see you soon,
The Nippon & CO team
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Jurgen R.
Rating: 4 out of 5
-
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Irene M.
Rating: 1 out of 5
Very poor-quality fabric that tore at the seams when delicately hand-washed!
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Response from Nippon & co
Hello, We are very sorry to hear that you have encountered a problem with the quality of the fabric. This kind of situation does not reflect the quality standards we wish to offer our customers, but it is true that some of our fabrics are very fragile.
M
Marie-Paule B.
Rating: 4 out of 5
Package well packed and received on time. Product corresponds perfectly to its description. I will never hesitate to order again.
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Response from Nippon & co
Thank you very much!
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Georges T.
Rating: 4 out of 5
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MYRIAM B.
Rating: 4 out of 5
I am surprised to receive a questionnaire and not a response to my dissatisfaction...see your previous messages..Not at all satisfied with the towel!
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Cécile H.
Rating: 3 out of 5
following a purchase from 23/05/2024
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Christophe P.
Rating: 4 out of 5
following a purchase from 23/05/2024
-
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Jean-Vital P.
Rating: 4 out of 5
following a purchase from 28/05/2024
Product as described, but European size belt.
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Response from Nippon & co
Hello, We do a lot of European sizing because it makes it easier for unfamiliar people to put on the belt. Have a nice day.
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Barthelemy A.
Rating: 1 out of 5
following a purchase from 13/06/2024
Payment by card does not work.
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René L.
Rating: 1 out of 5
Shipping address errormalgre my call Missed birthday gift
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Response from Nippon & co
Hello, as our telephone opening hours are fairly limited (we're only open until 4pm and not at weekends), it would have been preferable to send us an e-mail if you hadn't received a telephone response.
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Michel D.
Rating: 4 out of 5
Quality of articles.
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Bernard-Alain L.
Rating: 4 out of 5
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Florence D.
Rating: 4 out of 5
I wanted small 8cm high blue tea cups. I chose cups I'm disappointed with, they're not signed on the underside, they look ordinary. I can no longer find the pretty blue and white cups that are typically Japanese.
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Response from Nippon & co
Hello, if you are disappointed with your order you can exchange it or get a refund. Please note, however, that shipping costs are at your expense. Sincerely, the Nippon & CO team.
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