Customer reviews of Nippon & co

Very nice item. Shipped with great care.

Order received promptly. Unfortunately I had ordered a blue tea box and received it in red :/ (the one on the left) Otherwise, everything was perfectly packed, no risk of breakage :)

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Quick and easy ordering. Smooth delivery.

Sending the item ordered and not a completely different item obliging me to recommend the item not received.

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very good service thank you

I was a little disappointed by the finish of the wickerwork. Otherwise, the delivery time was very good and the item was well packaged.

The kettle arrived without a filter and despite my complaint, the solution they offered me was to return it. Of course the shipping costs were paid by me. In addition, in the same order I bought a case whose dimensions were half of what was specified on the web. I felt cheated. Lousy customer service.

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Very fast delivery. Product conforms to website

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Hello, thank you for my curtain, I loved it. Very happy.

Quality products, too bad some are made in china, rather than made in japan; even Japan can't escape that!

I found what I was looking for and received it on time.

Very pretty yukata

If the item arrives with a manufacturing defect, the after-sales service considers that this is linked to the handcrafted nature of the object. The customer is responsible for return shipping costs. The positioning in customer relations is aggressive and in bad faith. I'd like to point out that I've been a regular customer for several years, and that I found the delivery times and product quality very satisfactory. My experience with customer service has been very negative and the bad faith, in addition to the poor reception of customer service has broken the trust I had in this provider. One item arrived with a defect, lacking paint around the edge of the plate. This was in no way a hazard related to the handcrafted nature of the product, unless you accept that a partially painted wall is related to the handcrafted nature of the product. Despite convincing photos, the after-sales service denies the problem, blaming the artisanal aspect. The current manager is riding the wave of positive comments, but these should change soon, as I'm sure I'm not the only one paying the price for this policy.

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I ordered a makura. It is superb, the quality is up to scratch, the packaging was neat and the shipping fast. However, I would like to remove 1 star because I would have liked to know that this makura does not have an internal envelope and opening for replacing the sarazin pods or washing the makura if necessary. In fact, the description clearly states that you must empty the cushion of these lugs before washing the cover. I would still recommend this site and will probably make other purchases in the future.

Quick delivery . A little more choice of washi paper .

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The color of the product received is not entirely consistent with the presentation made on the site. The site does not mention that the color is random. You're presented with a fait accompli on delivery. Another problem is the quality of the product's fabric, which is extremely clingy. The after-sales service gives pertinent advice which seems to alleviate the problem, but the fabric still hangs quite badly. I was not offered an exchange.

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Everything went well as planned.

The quality and originality of the articles.

Fast delivery Unfortunately the wrong

Package never arrived. Refusal of refund

It's a pity that Nippon doesn't reply to my emails.

Delighted with my purchase flat vase for ikebana very nice japanese style received very well packaged kenza quality and round glass soliflore original and very decorative I would like more choice of japanese vases for ikebana attractive price with sales I recommend

Very careful and fast delivery. Thank you

Orders and deliveries as advertised.