English 
Français 
Español 
Italiano 
Deutsch 
A
Rating: 3 out of 5
prices and the choice and quality of parts. you can find better in the shops
Translated reviews
Customer reviews of Nippon & co
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 182 published reviews
Summary of reviews
Products from Nippon & co consistently meet customer expectations in terms of quality, with many highlighting the impeccable condition and authenticity of items received. Fast and efficient delivery is a recurring theme, as packages often arrive on time and are well-packaged, ensuring that products remain intact during transit. Customers frequently express appreciation for the excellent customer service, noting the professionalism and responsiveness when addressing inquiries or concerns.
Reviews 1, 2, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
. Very good telephone reception. Delivery according to the order. To be recommended
Translated reviews
A
Rating: 3 out of 5
check the product code on the packaging before sending the parcel
Translated reviews
Response from Nippon & co
Hello, thank you for your feedback! On the other hand, maybe there's no need to be so aggressive... We recognized our mistake and offered to send you a return label so that we could send you the right item later. You refused because you had already installed the lamp. So it's not for lack of taking your request into consideration. Yours faithfully
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
Wide choice and quality of products
Translated reviews
V
Rating: 3 out of 5
The description of the products is not precise enough (for example I bought some porcelain objects and they are not enamelled and to paint them is more complicated)
Translated reviews
Response from Nippon & co
Grazie mille per il suo feedback, abbiamo aggiunto questo dettaglio agli articoli.
Sinceramente
Sinceramente
A
Rating: 4 out of 5
Clear, well-presented site Wide selection Easy ordering, fast delivery No-surprise price Quality OK
Translated reviews
A
Rating: 4 out of 5
The quality and the product are good, but I saw that on KYOTOboutique which is a partner the same product is cheaper so a little disappointed.
Translated reviews
Response from Nippon & co
Hello, perhaps this is a bug in the display of prices including VAT and excluding VAT at the time. After checking today, I don't understand where this error comes from as the two prices are identical. If you notice this on your next order, don't hesitate to call us. Sincerely
A
Rating: 1 out of 5
Order placed November 29, shipped December 1 never arrived. Waiting for response or refund from seller
Translated reviews
Response from Nippon & co
Bonjour, je vois que le colis a été remboursé. Nous nous excusons pour ces incidents postaux. Bien à vous
A
Rating: 4 out of 5
Everything is perfect but it's not specified that the double lid is plastic and not metal like the rest of the box. This might not have changed my choice, as the boxes are very beautiful, but it's much less sturdy.
Translated reviews
A
Rating: 4 out of 5
Ok good experience
Translated reviews
A
Rating: 3 out of 5
A problem on the relay point which is no longer part of the network And a product where the crane was unstuck.
Translated reviews
Response from Nippon & co
Hello, Thank you for your feedback. However, if you have noticed a defect on your item, please send an e-mail to [email protected] with a photo of it. We can then analyze the problem and work out a solution with you. Sincerely, Good day
C
Rating: 4 out of 5
Very nice pieces as described.
Translated reviews
L
Rating: 3 out of 5
I thought the items I ordered were larger. I was disappointed in the size of the trays not the size of the trays.
Translated reviews
Response from Nippon & co
Bonjour,
Veillez à examiner les points techniques des articles. Vous pouvez y trouver diverses informations, notamment les dimensions. De même, si vous constatez que les articles ne vous conviennent pas, vous disposez de 14 jours à compter de la réception de votre commande pour nous la renvoyer et obtenir un remboursement.
Bien à vous
Veillez à examiner les points techniques des articles. Vous pouvez y trouver diverses informations, notamment les dimensions. De même, si vous constatez que les articles ne vous conviennent pas, vous disposez de 14 jours à compter de la réception de votre commande pour nous la renvoyer et obtenir un remboursement.
Bien à vous
A
Rating: 3 out of 5
Product and delivery in conformity, too bad that the pocky gift code was not respected: the pocky were not present on delivery, which is disappointing.
Translated reviews
Response from Nippon & co
Hello, you could have benefited from this offer. However, after checking your order, you did not enter the code POCKY. In this sense, the pocky pack did not appear on your order form when it was prepared. Sincerely
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
T
Rating: 1 out of 5
I had ordered a 25 cm Japanese plate. I got a 20cm plate. With a manufacturing defect.
Translated reviews
Response from Nippon & co
Salve,
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente
F
Rating: 4 out of 5
I received the bowl quickly, but it was a pity I couldn't take advantage of the coupons before.
Translated reviews
A
Rating: 4 out of 5
Good product, I'm satisfied overall, a bit large in size and length.
Translated reviews
Response from Nippon & co
Thank you for your feedback. For your next order, don't hesitate to contact us to guide you in your choice of size. Indeed, the size of the kimonos has an impact on their length in particular. Best regards
F
Rating: 4 out of 5
Tabi motif crane wings spread, like tsuba museum Guimet, top Cup to go with teapot adorable (matte black and obi), cup vine motif, too bright for my taste. with subdued light, like Japan, yes, it goes ... but less the teapot ;)
Translated reviews
Response from Nippon & co
Thank you for your feedback. When you place your next order, if you are not satisfied with certain items, you have 14 days to return them and get your money back. Best regards
A
Rating: 4 out of 5
For decoration, choose between plastic vases and wooden ones.
Translated reviews
M
Rating: 4 out of 5
fine
Translated reviews
M
Rating: 4 out of 5
Delivery was fast and perfectly cared for, even more so than for my first order, but the okiagari-Koboshi MEIKO geisha looks absolutely nothing like the photo on the website.
Translated reviews
Response from Nippon & co
Hello, thank you for your feedback. Yes, after checking, it's a slightly different model, the current one being more worked. We're going to correct it. Thank you, it helps us to improve. Best regards
M
Rating: 2 out of 5
Loyal Nippon & Co customer...this delivery was a disaster. Parcel stuck on the Post Office sorting platform. Customer service contacted by e-mail but no answer. I needed an advisor to answer all my justified questions. By sheer magic, the Post Office found the parcel, which supposedly had to be reinforced...parcel arrived after a 15-day wait instead of 2 to 3 days (colissimo).
Translated reviews
Response from Nippon & co
Hello, we're sorry your experience didn't go as planned. We did not receive your email, however, you were not able to reach our customer service by phone. Concerning the postal services, unfortunately, we do not have the hand on it. Sincerely
A
Rating: 3 out of 5
I never contacted customer service, so I can't evaluate it. Disappointed by the order, not really identical to the photo on the website. I returned the items which cost me about 6 which will not be refunded.
Translated reviews
Response from Nippon & co
Hello, we're sorry you didn't like the selected items. The colors may be slightly different since the article is taken on a white background. Best regards
S
Rating: 4 out of 5
Quality product. One of the products was no longer available and they managed to replace it quickly and easily.
Translated reviews
D
Rating: 4 out of 5
Fast delivery. Very well packaged. It's a pity that it's not free over a certain amount.
Translated reviews
D
Rating: 4 out of 5
The delivery is quite fast and the products are of good quality but the packaging of each product does not seem to be very well cared for.
Translated reviews
D
Rating: 4 out of 5
I am very pleased with the service and the quality of the product.
Translated reviews
S
Rating: 4 out of 5
Product corresponds completely to the description. Small point missing, no payment by Paypal service.
Translated reviews
A
Rating: 3 out of 5
This product does not respond to the wing and for such a huge price it is so small and unimpressive. huge disappointment
Translated reviews
N
Rating: 4 out of 5
I would have liked to have received 1 confirmation or 1 tracking order. I would have liked to have received a confirmation or a follow-up. I would have been reassured. I would have liked to have received a confirmation or tracking of my order.
Translated reviews
M
Rating: 2 out of 5
I ordered masks and a Daruma for my tattoo parlour. The masks are nice but made of plastic and the Daruma is only 3 cm long. I ordered the masks and a Daruma for my tattoo parlour. The masks are nice but made of plastic and the Daruma is only 3 cm long.
Translated reviews
Response from Nippon & co
Hello, thank you for your feedback. As for the items, their material is well mentioned in the product sheets, in this sense, you bought these masks in knowledge. Just like the daruma that you chose in size SS. We are sorry for the inconvenience and we are not responsible for the behaviour of the deliverymen. Sincerely
T
Rating: 4 out of 5
The dolls are very pretty
Translated reviews
M
Rating: 4 out of 5
The package arrived a little late
Translated reviews
G
Rating: 4 out of 5
Very professional.
Translated reviews
P
Rating: 4 out of 5
RAS
Translated reviews