Products from Nippon & co consistently meet customer expectations in terms of quality, with many highlighting the impeccable condition and authenticity of items received. Fast and efficient delivery is a recurring theme, as packages often arrive on time and are well-packaged, ensuring that products remain intact during transit. Customers frequently express appreciation for the excellent customer service, noting the professionalism and responsiveness when addressing inquiries or concerns.
Everything was perfect! Fast, careful shipping. Wonderful products. Thank you for offering a variety of quality Japanese products.
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Response from Nippon & co
Thank you very much for your positive feedback! We're delighted that our products and service have lived up to your expectations. See you soon! 😊
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Nadine F.
Rating: 5 out of 5
following a purchase from 06/02/2025
Order processed very quickly, express delivery. Product received perfect and in accordance with the description. I highly recommend this site
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Response from Nippon & co
Thank you very much for your enthusiastic review! We are delighted that you are satisfied. Your recommendation makes us very happy! See you soon! 😊
M
Manu B.
Rating: 5 out of 5
following a purchase from 04/02/2025
I regularly buy incense on this site because they are of very good quality and always very well protected for transport. I've never had a problem receiving my parcels.
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Response from Nippon & co
Thank you very much for your loyalty and positive feedback! We're delighted that our incense and packaging meet your expectations. See you soon for your next order! 😊
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Thierry C.
Rating: 2 out of 5
following a purchase from 03/02/2025
The model chosen is not up to the standard of those previously purchased (fabric thickness). A weight of the fabric used should be indicated in the description.
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Response from Nippon & co
Thank you for your feedback. We are sorry that this model does not fully meet your expectations. Your comment on the thickness of the fabric is valuable, and we will pass it on to our team in order to improve our product descriptions.
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Shantal S.
Rating: 5 out of 5
following a purchase from 03/02/2025
I love your site and your orodiy
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GRIGORI I.
Rating: 5 out of 5
following a purchase from 01/02/2025
Beautiful objects
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Wal L.
Rating: 5 out of 5
following a purchase from 30/01/2025
it was perfect, as usual!
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Matthieu B.
Rating: 5 out of 5
following a purchase from 25/01/2025
Products conform, very very well packaged and delivered on time.
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Sylvie P.
Rating: 5 out of 5
following a purchase from 29/01/2025
Well received and beautiful products
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Isabelle G.
Rating: 5 out of 5
following a purchase from 30/01/2025
Very good
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Maria C.
Rating: 5 out of 5
following a purchase from 27/01/2025
Very good quality teapot, exactly as described. Delivery on time and with care. We recommend this site.
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Response from Nippon & co
Thank you very much for your positive feedback! 😊 We are delighted that you like your teapot and that you are satisfied with our service. See you soon on our website! 🍵✨
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Emanuela F.
Rating: 5 out of 5
following a purchase from 25/01/2025
Perfetto e ottimi prodotti
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Response from Nippon & co
Grazie mille per il tuo feedback! 😊 Siamo felici che tu sia soddisfatto dei nostri prodotti. A presto! 🇯🇵✨
J
Jean-Marie I.
Rating: 5 out of 5
following a purchase from 25/01/2025
Fine, I'll keep buying from Nippon & co.
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Response from Nippon & co
Thank you very much for your trust! 😊 We are delighted to count you among our loyal customers. See you soon at Nippon & Co! 🇯🇵✨
J
Jerome M.
Rating: 5 out of 5
following a purchase from 25/01/2025
The product isn't as white as I'd hoped but it's found its place. The packaging was impeccable.
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Response from Nippon & co
Thank you for your feedback! 😊 We're sorry that the shade didn't perfectly match your expectations, but happy to hear that the product still suits you. Please do not hesitate to contact us if necessary. See you soon! ✨
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sophie D.
Rating: 5 out of 5
following a purchase from 25/01/2025
Fast delivery Items as described Best value for money
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Response from Nippon & co
Thank you for your feedback! 😊 We are delighted that you are satisfied with the delivery and quality of our products. See you soon for a new order! 🚀✨
M
Manuella S.
Rating: 5 out of 5
following a purchase from 20/01/2025
Always perfect, aesthetically pleasing made-in-Japan items. I've been a customer for several years and I've never been disappointed.
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Response from Nippon & co
Thank you very much for your loyalty and trust! 😊 We're delighted that you continue to enjoy our Japanese products. See you soon for new discoveries! 🌸🇯🇵✨
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Daniel C.
Rating: 5 out of 5
following a purchase from 23/01/2025
GOOD PRODUCT RECEIVED ON TIME.
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Response from Nippon & co
Thank you for your positive feedback! 😊 We are delighted that you are happy with your purchase and delivery. See you soon! 🚀✨
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ERIC L.
Rating: 5 out of 5
following a purchase from 14/01/2025
I've been shopping on this site for years (the last order under a new login) ... NEVER the slightest problem ! Reliable site !!!
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Response from Nippon & co
Thank you very much for your loyalty and trust! We are delighted to know that you are satisfied with your shopping experience on our site. Your positive feedback motivates us to continue offering you the best possible service. See you soon for new purchases! 😊🚀
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Dominique L.
Rating: 5 out of 5
following a purchase from 20/01/2025
Product meets my expectations
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stephanie P.
Rating: 5 out of 5
following a purchase from 14/01/2025
The order was delivered in 2 days. Perfectly packaged. The quality of the product has not yet been evaluated as it is a gift not yet offered.
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Response from Nippon & co
Thank you for your feedback! 😊 We are delighted that the order arrived quickly and well packaged. We hope the gift will be a pleasure once given. Please do not hesitate to come back to us to let us know your impressions after receipt! See you soon!
P
peter R.
Rating: 5 out of 5
following a purchase from 13/01/2025
5/5
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Response from Nippon & co
Thanks for your feedback!
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Mila B.
Rating: 2 out of 5
following a purchase from 31/12/2024
I was very disappointed to find that the Daruma size M I ordered was as basic in terms of ornamentation as a size SS. Had I known this beforehand, I would have ordered a smaller size.
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Response from Nippon & co
Thank you for your feedback and we apologize for the lack of clarity regarding the correspondence between the sizes and the photos of the Darumas on our site. We understand your disappointment and will work to clarify this information so that our customers can make their choice with confidence. Please do not hesitate to contact us if you require any further assistance, and sorry again for this experience!
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Aurore P.
Rating: 5 out of 5
following a purchase from 10/01/2025
Serious site, careful shipping, very nice lamp thank you
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Response from Nippon & co
Thank you very much for your feedback! 😊 We're delighted that you liked the lamp and that the shipment lived up to your expectations. See you soon for new discoveries on our site!
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Marie C.
Rating: 5 out of 5
following a purchase from 10/01/2025
Very careful delivery, the items are of high quality.
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Response from Nippon & co
Thank you very much for your feedback! We are delighted that the quality of our items and the careful packaging have satisfied you. 😊 See you soon for a new order!
V
Volha K.
Rating: 5 out of 5
following a purchase from 09/01/2025
Perfect! Beautiful products, fast delivery, fast customer service.
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Response from Nippon & co
Many thanks for your positive feedback! 😊 We are delighted that our products, speed of delivery and customer service have met your expectations. See you soon for your next order!
V
Violaine G.
Rating: 5 out of 5
following a purchase from 08/01/2025
Great service and quality! I recommend without hesitation!
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Yuriko A.
Rating: 5 out of 5
following a purchase from 07/01/2025
Fast and accurate delivery
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Jean Charles B.
Rating: 5 out of 5
following a purchase from 06/01/2025
The product met our expectations perfectly. We very much appreciated Nippon & Co's assistance in clarifying its choice according to our needs.
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Response from Nippon & co
Thank you so much for your positive feedback! We're delighted that the product perfectly meets your expectations. Don't hesitate to contact us again - we're always here to help!
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Julien P.
Rating: 5 out of 5
following a purchase from 04/01/2025
Very reliable!
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Response from Nippon & co
Thank you for your trust and this concise but motivating feedback! We are delighted to have provided you with a reliable experience. We look forward to serving you again!
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GINETTE C.
Rating: 1 out of 5
following a purchase from 18/12/2024
as the return period was very short, I was unable to return the shoes because I was only able to offer them this week and they don't fit, so they won't be used and I've lost 42 euros. Very disappointed, and it's a shame because I would have liked some items on your site, but as a result, I won't be recommending them.
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Response from Nippon & co
We are sorry to hear that the shoes did not fit and that the return time did not allow for an exchange or refund. Exceptionally, as this is a gift, we will accept a return at your expense, in accordance with the conditions indicated on our website.
Simply return the shoes in their original packaging, including your contact details and order number. Here is our postal address:
FAMD SARL
105 rue Saint Gaud
50400 Granville
France
Yours sincerely
The Nippon & CO team
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Zenambay L.
Rating: 5 out of 5
following a purchase from 24/12/2024
perfect 👌
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Response from Nippon & co
Thanks for your feedback!
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Isabelle A.
Rating: 5 out of 5
following a purchase from 15/12/2024
Fast and efficient, thank you
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Response from Nippon & co
Hello,
Thank you for your feedback! We are happy that everything went well.
We hope to see you soon,
The Nippon & CO team
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Didier I.
Rating: 1 out of 5
following a purchase from 17/12/2024
Hello, At first glance, I was satisfied with the speed of delivery and the quality of the product. However, I'm very unhappy not to have received a reply to my exchange request due to an incorrect size. I have sent two messages asking how to return the item and receive another and have not received a reply. What's more, the returns process is not accessible on the site, even though it says that a product can be returned for 14 days. This period is about to expire and I have not been offered anything. Didier ISABEL
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Response from Nippon & co
Hello Monsieur Isabel,
Thank you for your feedback, and we apologize for the delay in responding. We have been on vacation recently, which has temporarily reduced our workforce, hence the slowness in processing your request. We understand and apologize for your dissatisfaction.
To proceed with an exchange, simply return the item at your own expense, including your contact details (first name and e-mail address) inside the parcel. Once received, we will take care of the exchange as soon as possible.
We thank you for your understanding and remain at your disposal for any further questions.
Yours faithfully
The Nippon & CO team
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François B.
Rating: 5 out of 5
following a purchase from 16/12/2024
Great! I'll definitely recommend it again!
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Response from Nippon & co
Hello,
Thank you very much for your feedback! We're delighted that you were satisfied, and we'd be delighted to have you back as one of our customers.
We hope to see you soon,
The Nippon & CO team
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Julien B.
Rating: 5 out of 5
following a purchase from 15/12/2024
Fast delivery, product meets my expectations.
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Response from Nippon & co
Hello,
Thank you for your feedback! We are delighted that the delivery and the product met your expectations.
We hope to hear from you soon,
The Nippon & CO team
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Catherine V.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very satisfied with this site. Fast shipping. Beautiful doll well packaged. I recommend Nippon and co!
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Response from Nippon & co
Hello,
Thank you very much for your feedback! We are delighted that you liked the doll. 😊
See you soon,
The Nippon & CO team
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Léa R.
Rating: 5 out of 5
following a purchase from 14/12/2024
The items arrived quickly and even the most fragile ones survived the journey as they were carefully packed to avoid breakage. Very happy with my purchases.
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Response from Nippon & co
Hello,
Thank you very much for your feedback! We are delighted that everything arrived in perfect condition and that you are satisfied with your purchases.
We hope to see you soon,
The Nippon & CO team
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chrystèle M.
Rating: 4 out of 5
following a purchase from 10/12/2024
Serious order. I thought I'd find paper tanzakus like the one on the bell for the animal-shaped furins... if not figurines in keeping with the visual representation.
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Response from Nippon & co
Hello,
Thank you for your feedback. We understand your expectations regarding the tanzaku. We do our best to ensure that each product is well represented and described on our site, so we take your opinion into account. We're glad you liked the rest.
We hope to see you soon,
The Nippon & CO team
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PASCALE B.
Rating: 5 out of 5
following a purchase from 11/12/2024
5th purchase and as satisfied as ever. Gifts appreciated and not to be found in stores!
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Response from Nippon & co
Hello,
Thank you very much for your loyalty and your feedback! We are delighted that the gifts have pleased. 😊
See you soon,
The Nippon & CO team
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Alexiane M.
Rating: 5 out of 5
following a purchase from 09/12/2024
Perfect packaging, items in perfect condition and in line with my expectations, in short, a faultless performance, as always =)
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Response from Nippon & co
Hello,
Thank you so much for your wonderful feedback! We're delighted that everything lived up to your expectations, once again. 😊
See you soon,
The Nippon & CO team
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