Products from Nippon & co consistently meet customer expectations in terms of quality, with many highlighting the impeccable condition and authenticity of items received. Fast and efficient delivery is a recurring theme, as packages often arrive on time and are well-packaged, ensuring that products remain intact during transit. Customers frequently express appreciation for the excellent customer service, noting the professionalism and responsiveness when addressing inquiries or concerns.
Order placed November 29, shipped December 1 never arrived. Waiting for response or refund from seller
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Response from Nippon & co
Bonjour, je vois que le colis a été remboursé. Nous nous excusons pour ces incidents postaux. Bien à vous
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Everything is perfect but it's not specified that the double lid is plastic and not metal like the rest of the box. This might not have changed my choice, as the boxes are very beautiful, but it's much less sturdy.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Ok good experience
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Céline L.
Rating: 4 out of 5
following a purchase from 29/11/2021
Very nice pieces as described.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
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Tan N.
Rating: 1 out of 5
following a purchase from 14/10/2021
I had ordered a 25 cm Japanese plate. I got a 20cm plate. With a manufacturing defect.
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Response from Nippon & co
Salve,
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente
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Florent B.
Rating: 4 out of 5
following a purchase from 19/09/2021
I received the bowl quickly, but it was a pity I couldn't take advantage of the coupons before.
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André P.
Rating: 4 out of 5
following a purchase from 16/09/2021
Good product, I'm satisfied overall, a bit large in size and length.
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Response from Nippon & co
Thank you for your feedback. For your next order, don't hesitate to contact us to guide you in your choice of size. Indeed, the size of the kimonos has an impact on their length in particular. Best regards
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Françoise L.
Rating: 4 out of 5
following a purchase from 04/09/2021
Tabi motif crane wings spread, like tsuba museum Guimet, top Cup to go with teapot adorable (matte black and obi), cup vine motif, too bright for my taste. with subdued light, like Japan, yes, it goes ... but less the teapot ;)
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Response from Nippon & co
Thank you for your feedback. When you place your next order, if you are not satisfied with certain items, you have 14 days to return them and get your money back. Best regards
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/08/2021
For decoration, choose between plastic vases and wooden ones.
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Marie-Paule B.
Rating: 4 out of 5
following a purchase from 30/08/2021
fine
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Morgane D.
Rating: 4 out of 5
following a purchase from 16/08/2021
Delivery was fast and perfectly cared for, even more so than for my first order, but the okiagari-Koboshi MEIKO geisha looks absolutely nothing like the photo on the website.
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Response from Nippon & co
Hello, thank you for your feedback. Yes, after checking, it's a slightly different model, the current one being more worked. We're going to correct it. Thank you, it helps us to improve. Best regards
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Marie-Thérèse C.
Rating: 2 out of 5
following a purchase from 20/06/2021
Loyal Nippon & Co customer...this delivery was a disaster. Parcel stuck on the Post Office sorting platform. Customer service contacted by e-mail but no answer. I needed an advisor to answer all my justified questions. By sheer magic, the Post Office found the parcel, which supposedly had to be reinforced...parcel arrived after a 15-day wait instead of 2 to 3 days (colissimo).
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Response from Nippon & co
Hello, we're sorry your experience didn't go as planned. We did not receive your email, however, you were not able to reach our customer service by phone. Concerning the postal services, unfortunately, we do not have the hand on it. Sincerely
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soypati1972
Rating: 4 out of 5
Quality product. One of the products was no longer available and they managed to replace it quickly and easily.
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darkbouli
Rating: 4 out of 5
Fast delivery. Very well packaged. It's a pity that it's not free over a certain amount.
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dukes0910
Rating: 4 out of 5
The delivery is quite fast and the products are of good quality but the packaging of each product does not seem to be very well cared for.
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dubois-hugo
Rating: 4 out of 5
I am very pleased with the service and the quality of the product.
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shennydd
Rating: 4 out of 5
Product corresponds completely to the description. Small point missing, no payment by Paypal service.
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neaud.joelle
Rating: 4 out of 5
I would have liked to have received 1 confirmation or 1 tracking order. I would have liked to have received a confirmation or a follow-up. I would have been reassured. I would have liked to have received a confirmation or tracking of my order.
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monteiltony
Rating: 2 out of 5
I ordered masks and a Daruma for my tattoo parlour. The masks are nice but made of plastic and the Daruma is only 3 cm long. I ordered the masks and a Daruma for my tattoo parlour. The masks are nice but made of plastic and the Daruma is only 3 cm long.
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Response from Nippon & co
Hello, thank you for your feedback. As for the items, their material is well mentioned in the product sheets, in this sense, you bought these masks in knowledge. Just like the daruma that you chose in size SS. We are sorry for the inconvenience and we are not responsible for the behaviour of the deliverymen. Sincerely
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trametal.dao
Rating: 4 out of 5
The dolls are very pretty
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m.olavarrieta
Rating: 4 out of 5
The package arrived a little late
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g.science
Rating: 4 out of 5
Very professional.
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pms.blue
Rating: 4 out of 5
RAS
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denoyelle.thi95
Rating: 4 out of 5
Good site and perfect delivery
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martinegujic
Rating: 4 out of 5
Very fast delivery. The bedside lamp is a little expensive for my taste for the quality. But the site is very serious. I recommend it!
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awene
Rating: 4 out of 5
Products conform to the presentation. Arrived in good condition. The storage box is a bit damaged inside but nothing too bad.
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canello23
Rating: 4 out of 5
Fast order, nice product! Too bad it doesn't say made in Japan on it. Or maybe I saw wrong? In any case, they are reactive, and their products are affordable and quickly delivered! Thanks a lot!
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Response from Nippon & co
Hello, most of the items we sell are intended for the Japanese domestic market of restaurants and in no case for export except for rare exceptions, that's why there is no mention "made in Japan" cordially
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nicolas.bourbon40
Rating: 4 out of 5
Good product and fast and efficient service
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91mariie91
Rating: 4 out of 5
I am very pleased with the service and the quality of the product. I have been very satisfied with the service and the quality of the product. I am happy with my order.
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dom.normand22
Rating: 4 out of 5
No problem. Delivery made quickly.
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michelle29.boge
Rating: 4 out of 5
good quality/price
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clet.barre
Rating: 4 out of 5
I would have liked more information on the maintenance of the product.
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77nulle
Rating: 4 out of 5
I have put two stars for the delivery because there is a customs clearance in addition to the shipping costs...21.- env which makes it expensive in total
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lubalh
Rating: 4 out of 5
Thank you
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jl.cannillo
Rating: 4 out of 5
I am satisfied with the pre-sales exchanges and the products I received. I do not question NipponandCo. The only downside is the delivery. The local carrier took a long time and to save time I had to go to his depot to get my package.
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salvatore.evangelista
Rating: 4 out of 5
Beautiful products - Fast and safe delivery
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belluef
Rating: 4 out of 5
thank you
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hlndeliere
Rating: 4 out of 5
The order was delivered promptly and met my expectations.
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