Products from Nippon & co consistently meet customer expectations in terms of quality, with many highlighting the impeccable condition and authenticity of items received. Fast and efficient delivery is a recurring theme, as packages often arrive on time and are well-packaged, ensuring that products remain intact during transit. Customers frequently express appreciation for the excellent customer service, noting the professionalism and responsiveness when addressing inquiries or concerns.
I purchased a 100g pack of matcha 50 powder, only to find the best-before date was just two weeks away. When I complained, the manager initially blamed Japanese standards, writing: “In Japan, these dates are often extremely conservative and relatively short compared to the actual shelf life.” But when I pushed back, their story completely changed. In a second email, they claimed it was actually a "labeling error" from last year: “The person responsible for preparing the labels indicated a shelf life of one year instead of two years… As a precaution, we will also relabel the few remaining packages from this batch.” Of course, I needed to pay for the shipping fee to return the product eventually.
Response from Nippon & co
We are truly sorry for the confusion and frustration you experienced.
We would also like to apologize for the way your concern was handled by our manager. The explanations you received were inconsistent and did not reflect the level of communication and transparency we strive to provide to our customers.
The issue was indeed related to a labeling error on a limited batch, and we understand that the conflicting information understandably caused you to lose confidence. We sincerely regret this experience.
Thank you for taking the time to share your experience. We appreciate your feedback and apologize once again for the inconvenience.
The Nippon & co Team
J
Juliane S.
Rating: 5 out of 5
following a purchase from 24/06/2026
Nice items, fast shipping, everything is good. Would gladly do it again.
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Response from Nippon & co
Dear Juliane,
thank you very much for your positive feedback! We are very pleased to hear that you liked our items and that the shipping was fast. We look forward to welcoming you back soon.
Best regards,
Your Nippon & co Team
J
Jordi T.
Rating: 5 out of 5
following a purchase from 20/06/2026
Of very high quality, I will definitely buy again
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Response from Nippon & co
Hello Jordi,
We sincerely appreciate your kind words. We are delighted to know that you are satisfied with the quality of our products. We hope to see you again soon at Nippon & co.
Sincerely,
The boutique team
F
Françoise L.
Rating: 5 out of 5
following a purchase from 11/06/2026
very good
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Response from Nippon & co
Hello Françoise,
We sincerely thank you for your positive feedback. We are delighted that your experience met your expectations and we hope to welcome you again very soon to our online store.
Best regards,
The Nippon & CO team
S
Saïd nourdine B.
Rating: 5 out of 5
following a purchase from 09/06/2026
Good product
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Response from Nippon & co
Hello Saïd Nourdine,
We sincerely thank you for your positive feedback and your rating of 5/5. We are delighted that our product has satisfied you and hope to see you soon in our online store to discover other items.
Best regards,
The Nippon & CO team
E
Emanuele C.
Rating: 5 out of 5
following a purchase from 04/06/2026
arrived on time. very beautiful product and lightweight fabric see you soon for a new order!!!
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Response from Nippon & co
Dear Emanuele,
We sincerely thank you for your kind words. We are happy that you are satisfied with your purchase and we look forward to serving you again for your next order.
Best regards,
The Nippon & CO team
M
Marianne D.
Rating: 5 out of 5
following a purchase from 03/06/2026
Product faithful to my expectations
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Response from Nippon & co
Hello Marianne,
We warmly thank you for your positive review! We are delighted that our product met your expectations. We hope to see you again soon in our store.
Sincerely,
The Nippon & co team
V
Veronica B.
Rating: 5 out of 5
following a purchase from 02/06/2026
correctness, professionalism, availability, product in perfect condition, of impeccable quality.
Response from Nippon & co
Dear Veronica,
Thank you so much for your wonderful feedback. We truly appreciate your kind words about our service and the quality of our products. It means a lot to us to know that you had a positive experience with Nippon & co.
Best regards,
The Nippon & co Team
R
Roberto N.
Rating: 5 out of 5
following a purchase from 27/05/2026
the product was very good, in excellent condition and well packed. Great experience. :-)
Response from Nippon & co
Dear Roberto,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you are satisfied with your product and our service. Your support means a lot to us.
Best regards,
The Nippon & co Team
C
claude M.
Rating: 5 out of 5
following a purchase from 24/05/2026
Very good
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Response from Nippon & co
Hello Claude,
We sincerely thank you for your positive feedback. It is a pleasure to know that you are satisfied with your experience at Nippon & co.
Best regards,
The boutique team
D
Denis B.
Rating: 5 out of 5
following a purchase from 25/05/2026
Very happy about the quality of my new Yukata. Something in my size was hard to find until I found Nippon & co, so all in all, I am a happy customer who will come back.
Response from Nippon & co
Dear Denis,
Thank you for your wonderful feedback! We're thrilled to hear that you found the perfect Yukata with us. Your satisfaction means a lot, and we look forward to welcoming you back to Nippon & co in the future!
Best regards,
The Nippon & co Team
M
Martine K.
Rating: 5 out of 5
following a purchase from 12/05/2026
Package delivered perfectly and well packaged
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Response from Nippon & co
Dear Martine,
We sincerely thank you for your flattering review and for the maximum rating of 5/5. We hope to see you again soon on our site.
Best regards,
The Nippon & CO team
M
Manuella S.
Rating: 5 out of 5
following a purchase from 07/05/2026
Quality articles as always since I became a customer, fast delivery in suitable packaging. Thank you. I recommend.
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Response from Nippon & co
Dear Manuella,
We sincerely thank you for your flattering review and your loyalty to Nippon & CO. We look forward to serving you again!
Best regards,
The Nippon & CO team
C
Christian B.
Rating: 4 out of 5
following a purchase from 12/05/2026
The price/quality ratio is clearly given. The purchase itself worked great. Unfortunately, there were discrepancies during shipping (the seller said the product had arrived, but it was still in transit). However, the product arrived with some delay. The discrepancy caused confusion, hence only 4 stars.
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Response from Nippon & co
Hello Christian,
thank you very much for your feedback and your rating of 4/5 stars. We are very pleased that you are satisfied with the price-performance ratio and the purchasing process. We apologize for the inconvenience during shipping and completely understand your frustration. We hope to welcome you back at “Nippon & CO” soon!
Best regards, your team at “Nippon & CO”
P
Philipp S.
Rating: 5 out of 5
following a purchase from 10/05/2026
very good, prompt delivery. The goods were exactly as described. No wonder I shop here more often.
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Response from Nippon & co
Dear Philipp,
thank you very much for your positive feedback! We are pleased to hear that you are satisfied with the fast delivery and the quality of our products. We greatly appreciate your trust in Nippon & Co. and look forward to welcoming you back soon.
Best regards,
Your Nippon & Co. Team
G
Gilles L.
Rating: 5 out of 5
following a purchase from 09/05/2026
No worries
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Response from Nippon & co
Hello Gilles,
Thank you very much for your positive feedback! We are delighted to hear that you have not encountered any issues with our site "Nippon & Co". Your satisfaction is our priority.
Best regards,
The Nippon & Co team
S
stephanie P.
Rating: 5 out of 5
following a purchase from 05/05/2026
very satisfied, as usual! fast delivery, high quality products! Really great
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Response from Nippon & co
Hello Stéphanie,
Thank you very much for your flattering feedback! We are delighted to hear that you are satisfied with your experience with Nippon & Co. Looking forward to seeing you again soon!
Best regards,
The Nippon & Co team
D
Dominique B.
Rating: 5 out of 5
following a purchase from 05/05/2026
I am very satisfied with your consideration of my problem and thank you for your diligence
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Response from Nippon & co
We sincerely thank you for your positive feedback, Dominique. We are delighted to have been able to address your issue and to have brought you satisfaction.
M
Marilyne R.
Rating: 5 out of 5
following a purchase from 24/04/2026
Product in accordance with the presentation, but delivery time a bit long.
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Response from Nippon & co
Dear Marilyne,
We warmly thank you for your appreciation and are delighted to learn that our product met your expectations. We also take note of your comment regarding the delivery time and will strive to improve this point in the future. Your satisfaction is our priority.
Sincerely,
The Nippon & Co. team.
D
Daniel L.
Rating: 5 out of 5
following a purchase from 11/04/2026
nothing to say.
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Response from Nippon & co
Hello Daniel,
Thank you for your perfect rating. Please feel free to reach out to us for any future needs.
A
Anna H.
Rating: 5 out of 5
following a purchase from 08/04/2026
Perfect. Thank you
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Response from Nippon & co
Hello Anna! Thank you very much for your comment and for the 5/5 rating. We are glad to know that you are satisfied with our site "Nippon & Co". We hope to see you again soon. Thank you!
E
Elena M.
Rating: 5 out of 5
following a purchase from 11/04/2026
Excellent customer service. Unique merchandise, delicate and timely delivery. Try
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Response from Nippon & co
Dear Elena,
Thank you very much for your flattering comment and for rating our service 5/5. We hope to have your preference again in the future!
Sincerely,
The Nippon & CO team.
G
Gerhard M.
Rating: 5 out of 5
following a purchase from 07/04/2026
Everything perfect !!!
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Response from Nippon & co
Dear Gerhard,
thank you very much for your positive feedback! We are very pleased to hear that everything was to your satisfaction. Your praise is a great motivation for our team. We look forward to welcoming you back at Nippon & Co. soon!
Best regards,
Your Nippon & Co. Team
G
Gottardo B.
Rating: 5 out of 5
following a purchase from 07/04/2026
Everything perfect. Fast delivery times.
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Response from Nippon & co
Dear Gottardo, we sincerely thank you for your exceptional review. We are happy to know that you appreciated the speed of our delivery times and that the experience at "Nippon & Co" was perfect. We hope to see you again soon!
A
Agnese I.
Rating: 5 out of 5
following a purchase from 05/04/2026
Shipping and packaging care excellent as excellent products purchased
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Response from Nippon & co
Dear Agnese, we sincerely thank you for your positive feedback. We are glad that you appreciated the quality of our products and the attention given to shipping and packaging. We hope to see you again soon at "Nippon & Co"!
S
Salvatore I.
Rating: 5 out of 5
following a purchase from 23/03/2026
SHIPPING, TRACKING AND PERFECT DELIVERY
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Response from Nippon & co
Dear Salvatore, we sincerely thank you for your positive feedback! Customer satisfaction is our priority.
M
Michele G.
Rating: 5 out of 5
following a purchase from 18/03/2026
Everything perfect, thank you
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Response from Nippon & co
Dear Michele,
We wholeheartedly thank you for your fantastic feedback! We are happy to know that you had a perfect experience with us. We hope to see you again soon at Nippon & Co!
Best regards,
The Nippon & Co team
C
Christine G.
Rating: 5 out of 5
following a purchase from 17/03/2026
very good
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Response from Nippon & co
Dear Christine,
We sincerely thank you for your positive rating of 5/5. Please feel free to come back to see us, we would be delighted to serve you again.
Best regards,
The Nippon & Co team
S
Salvatore L.
Rating: 5 out of 5
following a purchase from 13/03/2026
Great shopping experience, thank you
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Response from Nippon & co
Dear Salvatore,
We sincerely thank you for your wonderful feedback. We are happy to know that your shopping experience at Nippon & Co was excellent. We look forward to serving you again!
Best regards,
The Nippon & Co team.
M
Mary B.
Rating: 5 out of 5
following a purchase from 13/03/2026
Very happy with my order.
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Response from Nippon & co
Dear Mary,
Thank you sincerely for your flattering review and for the 5/5 rating. We hope to see you again soon on our site.
Best regards,
The Nippon & Co team
P
Pier Paolo R.
Rating: 5 out of 5
following a purchase from 07/03/2026
The purchased Keikogi is of excellent quality and the shipment arrived on time
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Response from Nippon & co
Dear Pier Paolo,
We sincerely thank you for your review! Your satisfaction is our priority.
Best regards,
The Nippon & Co team
E
Eduardo U.
Rating: 5 out of 5
following a purchase from 09/03/2026
All my purchases have arrived quickly and in perfect condition. Unbeatable.
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Response from Nippon & co
Dear Eduardo,
We sincerely thank you for your very positive comment. We hope to see you again at Nippon & Co.
Sincerely,
The Nippon & Co team
S
Sharon P.
Rating: 5 out of 5
following a purchase from 02/03/2026
Everything went well
Response from Nippon & co
Dear Sharon,
We sincerely thank you for your positive review and are delighted to hear that your experience with Nippon & Co was satisfact
S
Sarah S.
Rating: 5 out of 5
following a purchase from 01/03/2026
I am very satisfied with my Norwegian curtains, the delivery via GLS went super well and all my drinks arrived intact. I particularly enjoyed the Yuzu Ramune.
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Response from Nippon & co
Dear Sarah,
thank you very much for your positive feedback! We look forward to your next visit to Nippon & Co!
Best regards,
Your Nippon & Co Team
B
Bérangère P.
Rating: 5 out of 5
following a purchase from 25/02/2026
Perfect
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Response from Nippon & co
We warmly thank you for your flattering review, Bérangère. Don't hesitate to come back and see us to discover our new products!
C
Cathy P.
Rating: 5 out of 5
following a purchase from 25/02/2026
beautiful product, 100% secure packaging, impeccable service (notifications and delivery). Bravo to your company!
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Response from Nippon & co
We sincerely thank you for your flattering review, Cathy. Your feedback is a true source of motivation for our entire team at Nippon & Co.
C
Claudia B.
Rating: 5 out of 5
following a purchase from 24/02/2026
Beautiful vintage kokeshi doll, well packed.
Response from Nippon & co
Dear Claudia,
Thank you so much for your wonderful review! Your satisfaction means a lot to us!
Best regards,
The Nippon & Co Team
I
Iris H.
Rating: 4 out of 5
following a purchase from 12/02/2026
I love your products and it was easy to order.
Response from Nippon & co
Dear Iris,
Thank you for taking the time to share your feedback! We look forward to serving you again soon!
Best regards,
The Nippon & Co Team
Y
Ylenia D.
Rating: 5 out of 5
following a purchase from 14/02/2026
The sandals were just as I imagined and the size fits. Good quality as well. I'm looking forward to wear them. Shipping was very fast as well! I'm very happy with the service!
Response from Nippon & co
We are please to hear your good review. Hope to see you again on Nippon & CO. Best regards
L
Lise B.
Rating: 5 out of 5
following a purchase from 09/02/2026
Very happy with my purchase. Conforms to the photos
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Response from Nippon & co
We are delighted to know that you are pleased with your purchase. Looking forward to seeing you again! Justine from Nippon & CO
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