Products from Nippon & co consistently meet customer expectations in terms of quality, with many highlighting the impeccable condition and authenticity of items received. Fast and efficient delivery is a recurring theme, as packages often arrive on time and are well-packaged, ensuring that products remain intact during transit. Customers frequently express appreciation for the excellent customer service, noting the professionalism and responsiveness when addressing inquiries or concerns.
Order placed November 29, shipped December 1 never arrived. Waiting for response or refund from seller
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Response from Nippon & co
Bonjour, je vois que le colis a été remboursé. Nous nous excusons pour ces incidents postaux. Bien à vous
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Everything is perfect but it's not specified that the double lid is plastic and not metal like the rest of the box. This might not have changed my choice, as the boxes are very beautiful, but it's much less sturdy.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Ok good experience
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2021
A problem on the relay point which is no longer part of the network And a product where the crane was unstuck.
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Response from Nippon & co
Hello, Thank you for your feedback. However, if you have noticed a defect on your item, please send an e-mail to [email protected] with a photo of it. We can then analyze the problem and work out a solution with you. Sincerely, Good day
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Céline L.
Rating: 4 out of 5
following a purchase from 29/11/2021
Very nice pieces as described.
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LUIGINA F.
Rating: 3 out of 5
following a purchase from 17/11/2021
I thought the items I ordered were larger. I was disappointed in the size of the trays not the size of the trays.
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Response from Nippon & co
Bonjour,
Veillez à examiner les points techniques des articles. Vous pouvez y trouver diverses informations, notamment les dimensions. De même, si vous constatez que les articles ne vous conviennent pas, vous disposez de 14 jours à compter de la réception de votre commande pour nous la renvoyer et obtenir un remboursement.
Bien à vous
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/10/2021
Product and delivery in conformity, too bad that the pocky gift code was not respected: the pocky were not present on delivery, which is disappointing.
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Response from Nippon & co
Hello, you could have benefited from this offer. However, after checking your order, you did not enter the code POCKY. In this sense, the pocky pack did not appear on your order form when it was prepared. Sincerely
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
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Tan N.
Rating: 1 out of 5
following a purchase from 14/10/2021
I had ordered a 25 cm Japanese plate. I got a 20cm plate. With a manufacturing defect.
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Response from Nippon & co
Salve,
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente
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Florent B.
Rating: 4 out of 5
following a purchase from 19/09/2021
I received the bowl quickly, but it was a pity I couldn't take advantage of the coupons before.
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André P.
Rating: 4 out of 5
following a purchase from 16/09/2021
Good product, I'm satisfied overall, a bit large in size and length.
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Response from Nippon & co
Thank you for your feedback. For your next order, don't hesitate to contact us to guide you in your choice of size. Indeed, the size of the kimonos has an impact on their length in particular. Best regards
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Françoise L.
Rating: 4 out of 5
following a purchase from 04/09/2021
Tabi motif crane wings spread, like tsuba museum Guimet, top Cup to go with teapot adorable (matte black and obi), cup vine motif, too bright for my taste. with subdued light, like Japan, yes, it goes ... but less the teapot ;)
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Response from Nippon & co
Thank you for your feedback. When you place your next order, if you are not satisfied with certain items, you have 14 days to return them and get your money back. Best regards
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/08/2021
For decoration, choose between plastic vases and wooden ones.
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Marie-Paule B.
Rating: 4 out of 5
following a purchase from 30/08/2021
fine
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Morgane D.
Rating: 4 out of 5
following a purchase from 16/08/2021
Delivery was fast and perfectly cared for, even more so than for my first order, but the okiagari-Koboshi MEIKO geisha looks absolutely nothing like the photo on the website.
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Response from Nippon & co
Hello, thank you for your feedback. Yes, after checking, it's a slightly different model, the current one being more worked. We're going to correct it. Thank you, it helps us to improve. Best regards
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/07/2021
I never contacted customer service, so I can't evaluate it. Disappointed by the order, not really identical to the photo on the website. I returned the items which cost me about 6 which will not be refunded.
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Response from Nippon & co
Hello, we're sorry you didn't like the selected items. The colors may be slightly different since the article is taken on a white background. Best regards
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soypati1972
Rating: 4 out of 5
Quality product. One of the products was no longer available and they managed to replace it quickly and easily.
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darkbouli
Rating: 4 out of 5
Fast delivery. Very well packaged. It's a pity that it's not free over a certain amount.
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dukes0910
Rating: 4 out of 5
The delivery is quite fast and the products are of good quality but the packaging of each product does not seem to be very well cared for.
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dubois-hugo
Rating: 4 out of 5
I am very pleased with the service and the quality of the product.
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shennydd
Rating: 4 out of 5
Product corresponds completely to the description. Small point missing, no payment by Paypal service.
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anita.doron
Rating: 3 out of 5
This product does not respond to the wing and for such a huge price it is so small and unimpressive. huge disappointment
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neaud.joelle
Rating: 4 out of 5
I would have liked to have received 1 confirmation or 1 tracking order. I would have liked to have received a confirmation or a follow-up. I would have been reassured. I would have liked to have received a confirmation or tracking of my order.
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trametal.dao
Rating: 4 out of 5
The dolls are very pretty
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m.olavarrieta
Rating: 4 out of 5
The package arrived a little late
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g.science
Rating: 4 out of 5
Very professional.
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pms.blue
Rating: 4 out of 5
RAS
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maxime.bomme
Rating: 3 out of 5
I never received the package Thank you for choosing a better partner for your deliveries in the future
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denoyelle.thi95
Rating: 4 out of 5
Good site and perfect delivery
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martinegujic
Rating: 4 out of 5
Very fast delivery. The bedside lamp is a little expensive for my taste for the quality. But the site is very serious. I recommend it!
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awene
Rating: 4 out of 5
Products conform to the presentation. Arrived in good condition. The storage box is a bit damaged inside but nothing too bad.
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canello23
Rating: 4 out of 5
Fast order, nice product! Too bad it doesn't say made in Japan on it. Or maybe I saw wrong? In any case, they are reactive, and their products are affordable and quickly delivered! Thanks a lot!
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Response from Nippon & co
Hello, most of the items we sell are intended for the Japanese domestic market of restaurants and in no case for export except for rare exceptions, that's why there is no mention "made in Japan" cordially
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nicolas.bourbon40
Rating: 4 out of 5
Good product and fast and efficient service
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91mariie91
Rating: 4 out of 5
I am very pleased with the service and the quality of the product. I have been very satisfied with the service and the quality of the product. I am happy with my order.
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dom.normand22
Rating: 4 out of 5
No problem. Delivery made quickly.
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michelle29.boge
Rating: 4 out of 5
good quality/price
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clet.barre
Rating: 4 out of 5
I would have liked more information on the maintenance of the product.
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77nulle
Rating: 4 out of 5
I have put two stars for the delivery because there is a customs clearance in addition to the shipping costs...21.- env which makes it expensive in total
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lubalh
Rating: 4 out of 5
Thank you
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