The store consistently delivers fast, reliable service with prompt delivery and careful packing, ensuring items arrive in perfect condition and on time. Customers praise the quality and authenticity of products, noting high-quality fabrics, beautiful designs, and items that match descriptions and images, including Yukata, dishes, kokeshi dolls, and packaging that protects fragile items. Customer service is described as professional, attentive, and helpful, with many repeat orders and strong trust built over years. Overall, shoppers highlight good value for money, ease of ordering, and a satisfying shopping experience with reliable shipping and meticulous packaging.
Good goods,but they charge a lot for shipping which is very slow. Despite placing order on time for delivery by Christmas, My package arrived on December 31.
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Response from Nippon & co
Thank you for your feedback. We are sorry for the delay and understand your frustration. Shipping costs are determined by our couriers, and we always try to offer the best rates possible. We are a small company with only 4 employees, and during the Christmas season, due to the high volume of orders, it may happen that deliveries are not always on time. We will work to improve and thank you for your understanding.
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Eric V.
Rating: 5 out of 5
following a purchase from 08/01/2025
Everything was perfect
Response from Nippon & co
Thank your for your feedback ! Hope to see you soon !
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Ioana D.
Rating: 5 out of 5
following a purchase from 03/12/2024
I am very satisfied with the quality of the product I ordered. It was delivered very fast (to Romania, about 2 weeks before Christmas) and the parcel was properly packed, it arrived in perfect condition. I had some questions along the way and the vendor was very responsive via email. It was a pleasure doing business with them, I highly recommend their products! Keep up the good work. Sincerely, a satisfied customer.
Response from Nippon & co
Thank you so much for your thoughtful and detailed review! We're delighted to hear that the product exceeded your expectations and that your husband loved his Christmas gift. We truly appreciate your recommendation and look forward to serving you again in the future. Wishing you and your family all the best!
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Jesus Alberto R.
Rating: 5 out of 5
following a purchase from 28/10/2024
The product is tremendous with a great quality, I will surely repeat in the store.
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Laszlo P.
Rating: 5 out of 5
following a purchase from 07/12/2024
All perfect!
Response from Nippon & co
Thank you for your review !
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Louis R.
Rating: 4 out of 5
following a purchase from 26/02/2025
Good transaction -- Fast and efficient
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Aurélien D.
Rating: 5 out of 5
following a purchase from 12/02/2025
super 👍👍
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Response from Nippon & co
Thanks for your feedback!
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Emilie B.
Rating: 5 out of 5
following a purchase from 10/02/2025
Everything was perfect! Fast, careful shipping. Wonderful products. Thank you for offering a variety of quality Japanese products.
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Response from Nippon & co
Thank you very much for your positive feedback! We're delighted that our products and service have lived up to your expectations. See you soon! 😊
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Nadine F.
Rating: 5 out of 5
following a purchase from 06/02/2025
Order processed very quickly, express delivery. Product received perfect and in accordance with the description. I highly recommend this site
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Response from Nippon & co
Thank you very much for your enthusiastic review! We are delighted that you are satisfied. Your recommendation makes us very happy! See you soon! 😊
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Manu B.
Rating: 5 out of 5
following a purchase from 04/02/2025
I regularly buy incense on this site because they are of very good quality and always very well protected for transport. I've never had a problem receiving my parcels.
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Response from Nippon & co
Thank you very much for your loyalty and positive feedback! We're delighted that our incense and packaging meet your expectations. See you soon for your next order! 😊
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Thierry C.
Rating: 2 out of 5
following a purchase from 03/02/2025
The model chosen is not up to the standard of those previously purchased (fabric thickness). A weight of the fabric used should be indicated in the description.
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Response from Nippon & co
Thank you for your feedback. We are sorry that this model does not fully meet your expectations. Your comment on the thickness of the fabric is valuable, and we will pass it on to our team in order to improve our product descriptions.
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Shantal S.
Rating: 5 out of 5
following a purchase from 03/02/2025
I love your site and your orodiy
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Grigori I.
Rating: 5 out of 5
following a purchase from 01/02/2025
Beautiful objects
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Wal L.
Rating: 5 out of 5
following a purchase from 30/01/2025
it was perfect, as usual!
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Matthieu B.
Rating: 5 out of 5
following a purchase from 25/01/2025
Products conform, very very well packaged and delivered on time.
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Sylvie P.
Rating: 5 out of 5
following a purchase from 29/01/2025
Well received and beautiful products
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Isabelle G.
Rating: 5 out of 5
following a purchase from 30/01/2025
Very good
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Maria C.
Rating: 5 out of 5
following a purchase from 27/01/2025
Very good quality teapot, exactly as described. Delivery on time and with care. We recommend this site.
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Response from Nippon & co
Thank you very much for your positive feedback! 😊 We are delighted that you like your teapot and that you are satisfied with our service. See you soon on our website! 🍵✨
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Emanuela F.
Rating: 5 out of 5
following a purchase from 25/01/2025
Perfetto e ottimi prodotti
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Response from Nippon & co
Grazie mille per il tuo feedback! 😊 Siamo felici che tu sia soddisfatto dei nostri prodotti. A presto! 🇯🇵✨
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Jean-Marie I.
Rating: 5 out of 5
following a purchase from 25/01/2025
Fine, I'll keep buying from Nippon & co.
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Response from Nippon & co
Thank you very much for your trust! 😊 We are delighted to count you among our loyal customers. See you soon at Nippon & Co! 🇯🇵✨
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Jerome M.
Rating: 5 out of 5
following a purchase from 25/01/2025
The product isn't as white as I'd hoped but it's found its place. The packaging was impeccable.
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Response from Nippon & co
Thank you for your feedback! 😊 We're sorry that the shade didn't perfectly match your expectations, but happy to hear that the product still suits you. Please do not hesitate to contact us if necessary. See you soon! ✨
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Sophie D.
Rating: 5 out of 5
following a purchase from 25/01/2025
Fast delivery Items as described Best value for money
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Response from Nippon & co
Thank you for your feedback! 😊 We are delighted that you are satisfied with the delivery and quality of our products. See you soon for a new order! 🚀✨
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Manuella S.
Rating: 5 out of 5
following a purchase from 20/01/2025
Always perfect, aesthetically pleasing made-in-Japan items. I've been a customer for several years and I've never been disappointed.
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Response from Nippon & co
Thank you very much for your loyalty and trust! 😊 We're delighted that you continue to enjoy our Japanese products. See you soon for new discoveries! 🌸🇯🇵✨
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Daniel C.
Rating: 5 out of 5
following a purchase from 23/01/2025
GOOD PRODUCT RECEIVED ON TIME.
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Response from Nippon & co
Thank you for your positive feedback! 😊 We are delighted that you are happy with your purchase and delivery. See you soon! 🚀✨
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Eric L.
Rating: 5 out of 5
following a purchase from 14/01/2025
I've been shopping on this site for years (the last order under a new login) ... NEVER the slightest problem ! Reliable site !!!
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Response from Nippon & co
Thank you very much for your loyalty and trust! We are delighted to know that you are satisfied with your shopping experience on our site. Your positive feedback motivates us to continue offering you the best possible service. See you soon for new purchases! 😊🚀
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Dominique L.
Rating: 5 out of 5
following a purchase from 20/01/2025
Product meets my expectations
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José M.
Rating: 3 out of 5
following a purchase from 14/01/2025
The size is a little too big for me, but it's the only one that fits my protruding belly. It's a shame that for this price there's no lining like in real kimonos.
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Response from Nippon & co
Thank you for your feedback. We are sorry that the size is not ideal, but happy that it suits your comfort. Regarding the lining, as we work with suppliers, we offer the products as they are supplied to us. If you have any further questions or need help, please don't hesitate to contact us!
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Stephanie P.
Rating: 5 out of 5
following a purchase from 14/01/2025
The order was delivered in 2 days. Perfectly packaged. The quality of the product has not yet been evaluated as it is a gift not yet offered.
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Response from Nippon & co
Thank you for your feedback! 😊 We are delighted that the order arrived quickly and well packaged. We hope the gift will be a pleasure once given. Please do not hesitate to come back to us to let us know your impressions after receipt! See you soon!
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Peter R.
Rating: 5 out of 5
following a purchase from 13/01/2025
5/5
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Response from Nippon & co
Thanks for your feedback!
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Mila B.
Rating: 2 out of 5
following a purchase from 31/12/2024
I was very disappointed to find that the Daruma size M I ordered was as basic in terms of ornamentation as a size SS. Had I known this beforehand, I would have ordered a smaller size.
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Response from Nippon & co
Thank you for your feedback and we apologize for the lack of clarity regarding the correspondence between the sizes and the photos of the Darumas on our site. We understand your disappointment and will work to clarify this information so that our customers can make their choice with confidence. Please do not hesitate to contact us if you require any further assistance, and sorry again for this experience!
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Aurore P.
Rating: 5 out of 5
following a purchase from 10/01/2025
Serious site, careful shipping, very nice lamp thank you
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Response from Nippon & co
Thank you very much for your feedback! 😊 We're delighted that you liked the lamp and that the shipment lived up to your expectations. See you soon for new discoveries on our site!
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Marie C.
Rating: 5 out of 5
following a purchase from 10/01/2025
Very careful delivery, the items are of high quality.
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Response from Nippon & co
Thank you very much for your feedback! We are delighted that the quality of our items and the careful packaging have satisfied you. 😊 See you soon for a new order!
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Volha K.
Rating: 5 out of 5
following a purchase from 09/01/2025
Perfect! Beautiful products, fast delivery, fast customer service.
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Response from Nippon & co
Many thanks for your positive feedback! 😊 We are delighted that our products, speed of delivery and customer service have met your expectations. See you soon for your next order!
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Violaine G.
Rating: 5 out of 5
following a purchase from 08/01/2025
Great service and quality! I recommend without hesitation!
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Yuriko A.
Rating: 5 out of 5
following a purchase from 07/01/2025
Fast and accurate delivery
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Jean Charles B.
Rating: 5 out of 5
following a purchase from 06/01/2025
The product met our expectations perfectly. We very much appreciated Nippon & Co's assistance in clarifying its choice according to our needs.
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Response from Nippon & co
Thank you so much for your positive feedback! We're delighted that the product perfectly meets your expectations. Don't hesitate to contact us again - we're always here to help!
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Julien P.
Rating: 5 out of 5
following a purchase from 04/01/2025
Very reliable!
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Response from Nippon & co
Thank you for your trust and this concise but motivating feedback! We are delighted to have provided you with a reliable experience. We look forward to serving you again!
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Alexandra W.
Rating: 3 out of 5
following a purchase from 30/12/2024
The black daruma was not the same as in the photo. What a shame!
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Response from Nippon & co
Hello,
Thank you for your feedback. We are sorry that the black Daruma does not match the photo. We will check this to better meet your expectations. Please do not hesitate to contact us by e-mail to find a solution.
Best regards,
The Nippon & CO team
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Zenambay L.
Rating: 5 out of 5
following a purchase from 24/12/2024
perfect 👌
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Response from Nippon & co
Thanks for your feedback!
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Isabelle A.
Rating: 5 out of 5
following a purchase from 15/12/2024
Fast and efficient, thank you
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Response from Nippon & co
Hello,
Thank you for your feedback! We are happy that everything went well.
We hope to see you soon,
The Nippon & CO team
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