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A
Rating: 4 out of 5
very good service thank you
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Customer reviews of Nippon & co
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 182 published reviews
Summary of reviews
Products from Nippon & co consistently meet customer expectations in terms of quality, with many highlighting the impeccable condition and authenticity of items received. Fast and efficient delivery is a recurring theme, as packages often arrive on time and are well-packaged, ensuring that products remain intact during transit. Customers frequently express appreciation for the excellent customer service, noting the professionalism and responsiveness when addressing inquiries or concerns.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
I was a little disappointed by the finish of the wickerwork. Otherwise, the delivery time was very good and the item was well packaged.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Very fast delivery. Product conforms to website
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 4 out of 5
Hello, thank you for my curtain, I loved it. Very happy.
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A
Rating: 4 out of 5
Quality products, too bad some are made in china, rather than made in japan; even Japan can't escape that!
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A
Rating: 4 out of 5
I found what I was looking for and received it on time.
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A
Rating: 4 out of 5
Very pretty yukata
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P
Rating: 2 out of 5
If the item arrives with a manufacturing defect, the after-sales service considers that this is linked to the handcrafted nature of the object. The customer is responsible for return shipping costs. The positioning in customer relations is aggressive and in bad faith. I'd like to point out that I've been a regular customer for several years, and that I found the delivery times and product quality very satisfactory. My experience with customer service has been very negative and the bad faith, in addition to the poor reception of customer service has broken the trust I had in this provider. One item arrived with a defect, lacking paint around the edge of the plate. This was in no way a hazard related to the handcrafted nature of the product, unless you accept that a partially painted wall is related to the handcrafted nature of the product. Despite convincing photos, the after-sales service denies the problem, blaming the artisanal aspect. The current manager is riding the wave of positive comments, but these should change soon, as I'm sure I'm not the only one paying the price for this policy.
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A
Rating: 2 out of 5
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A
Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 4 out of 5
I ordered a makura. It is superb, the quality is up to scratch, the packaging was neat and the shipping fast. However, I would like to remove 1 star because I would have liked to know that this makura does not have an internal envelope and opening for replacing the sarazin pods or washing the makura if necessary. In fact, the description clearly states that you must empty the cushion of these lugs before washing the cover. I would still recommend this site and will probably make other purchases in the future.
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A
Rating: 4 out of 5
Quick delivery . A little more choice of washi paper .
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A
Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 2 out of 5
The color of the product received is not entirely consistent with the presentation made on the site. The site does not mention that the color is random. You're presented with a fait accompli on delivery. Another problem is the quality of the product's fabric, which is extremely clingy. The after-sales service gives pertinent advice which seems to alleviate the problem, but the fabric still hangs quite badly. I was not offered an exchange.
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Response from Nippon & co
Hello, the color of the cord is random and not the color of the product. The cotton is quite normal, it was static electricity created by its plastic bag. I don't understand this exchange thing, if the item doesn't suit you, you should have simply returned it. Sincerely
A
Rating: 4 out of 5
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Rating: 4 out of 5
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D
Rating: 4 out of 5
Everything went well as planned.
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A
Rating: 4 out of 5
The quality and originality of the articles.
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A
Rating: 2 out of 5
It's a pity that Nippon doesn't reply to my emails.
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Response from Nippon & co
Hello, following your e-mail requests, we replied to you 3 times this Monday. Our exchanges must have gone astray in the spam folder. Kind regards
A
Rating: 4 out of 5
Delighted with my purchase flat vase for ikebana very nice japanese style received very well packaged kenza quality and round glass soliflore original and very decorative I would like more choice of japanese vases for ikebana attractive price with sales I recommend
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A
Rating: 4 out of 5
Very careful and fast delivery. Thank you
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S
Rating: 4 out of 5
Orders and deliveries as advertised.
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A
Rating: 3 out of 5
prices and the choice and quality of parts. you can find better in the shops
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F
Rating: 4 out of 5
. Very good telephone reception. Delivery according to the order. To be recommended
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A
Rating: 3 out of 5
check the product code on the packaging before sending the parcel
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Response from Nippon & co
Hello, thank you for your feedback! On the other hand, maybe there's no need to be so aggressive... We recognized our mistake and offered to send you a return label so that we could send you the right item later. You refused because you had already installed the lamp. So it's not for lack of taking your request into consideration. Yours faithfully
A
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 4 out of 5
Wide choice and quality of products
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V
Rating: 3 out of 5
The description of the products is not precise enough (for example I bought some porcelain objects and they are not enamelled and to paint them is more complicated)
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Response from Nippon & co
Grazie mille per il suo feedback, abbiamo aggiunto questo dettaglio agli articoli.
Sinceramente
Sinceramente
A
Rating: 4 out of 5
Clear, well-presented site Wide selection Easy ordering, fast delivery No-surprise price Quality OK
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A
Rating: 4 out of 5
The quality and the product are good, but I saw that on KYOTOboutique which is a partner the same product is cheaper so a little disappointed.
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Response from Nippon & co
Hello, perhaps this is a bug in the display of prices including VAT and excluding VAT at the time. After checking today, I don't understand where this error comes from as the two prices are identical. If you notice this on your next order, don't hesitate to call us. Sincerely
A
Rating: 4 out of 5
Everything is perfect but it's not specified that the double lid is plastic and not metal like the rest of the box. This might not have changed my choice, as the boxes are very beautiful, but it's much less sturdy.
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A
Rating: 4 out of 5
Ok good experience
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A
Rating: 3 out of 5
A problem on the relay point which is no longer part of the network And a product where the crane was unstuck.
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Response from Nippon & co
Hello, Thank you for your feedback. However, if you have noticed a defect on your item, please send an e-mail to [email protected] with a photo of it. We can then analyze the problem and work out a solution with you. Sincerely, Good day