Customer reviews of Nippon & co

Hello Christian,

thank you very much for your feedback and your rating of 4/5 stars. We are very pleased that you are satisfied with the price-performance ratio and the purchasing process. We apologize for the inconvenience during shipping and completely understand your frustration. We hope to welcome you back at “Nippon & CO” soon!

Best regards, your team at “Nippon & CO”

Hello,

I am truly sorry for your experience, which is clearly not up to the standard of your previous orders.

Regarding the expiration dates, my manager is currently looking to clear some stock. He considers that Japanese standards on expiration dates are stricter, and that the products can often be safely used beyond the printed date. That said, I completely understand how this can come across as unprofessional, and I share your concerns.

Unfortunately, I don’t have much flexibility on this matter. However, I encourage you to contact our customer service by email so we can try to offer you some form of compensation. I want to be transparent: this will depend on my manager’s decision, so I cannot make any guarantees at this stage.

We are also sorry for the mistake with the items you received, which should not have happened. On this point, however, we can absolutely resolve it quickly. Please don’t hesitate to email us at **[[email protected]](mailto:[email protected])** so we can arrange this.

Again, our sincere apologies for these issues, and thank you for your loyalty despite this disappointing experience.

Best regards,
Nippon & CO Team

Hello,

We are very sorry to hear that your wife was disappointed. We understand how this could be frustrating.

If you would like to request a refund, please contact us by email at [email protected], and we will do our best to assist you promptly.

Thank you for your understanding.

Best regards,
Nippon & CO

Dear Iris,

Thank you for taking the time to share your feedback! We look forward to serving you again soon!

Best regards,
The Nippon & Co Team

Dear Luca, we thank you for your positive feedback. We are glad to know that you found everything regular on our site "Nippon & Co". If you have any further suggestions or requests, please do not hesitate to contact us!

Hello Clarissa,

Thank you very much for your review and your rating of 4/5. We are pleased to learn that you received your order quickly. We understand your remark regarding the origin of the products, but the origin was indicated in the description of our product sheet.

See you soon on Nippon & Co!

Sincerely,
The Nippon & Co team

Hello Christian,

Thank you very much for your positive feedback on our item! We are delighted that you like its quality.

Best regards,
The Nippon & Co team

Dear Philippe, thank you for your positive feedback. Your satisfaction is our priority, and we are delighted that our service met your expectations.

Good morning,
Thank you for your feedback. We are happy that the product perfectly meets your expectations. As for the delivery times, once the package is shipped it is no longer under our responsibility and depends solely on the courier.

Thank you for sharing! We’re so happy Patricia loves the fan.

Thank you very much for your feedback!
We’re glad to hear you’re pleased with the quality and appearance of the metal bells. We appreciate your suggestion about showing the graphics of the paper strips on our site and will consider it for future updates.
Best regards

Thank you for your feedback. We want to assure you that the handle of this knife is indeed made of wood, as indicated in the product description. It seems you have chosen a model that is part of our basic/intermediate range, designed to offer a good quality/price ratio. We also have high-end knives in our assortment if you are looking for something sharper or made with higher quality materials.

This knife, while not as sharp as our premium models, has the advantage of being dishwasher safe, which is not always recommended for high-end knives that often require hand maintenance. We hope this explanation is helpful and we are available for further information.

Thank you for your feedback! 😊 Glad that everything is perfect. See you soon! 🚀

Thank you for your feedback. We are sorry for the delay and understand your frustration. Shipping costs are determined by our couriers, and we always try to offer the best rates possible. We are a small company with only 4 employees, and during the Christmas season, due to the high volume of orders, it may happen that deliveries are not always on time. We will work to improve and thank you for your understanding.

Thank you for your feedback. We are sorry that this model does not fully meet your expectations. Your comment on the thickness of the fabric is valuable, and we will pass it on to our team in order to improve our product descriptions.

Thank you for your feedback and we apologize for the lack of clarity regarding the correspondence between the sizes and the photos of the Darumas on our site. We understand your disappointment and will work to clarify this information so that our customers can make their choice with confidence. Please do not hesitate to contact us if you require any further assistance, and sorry again for this experience!

Hello,

Thank you for your feedback. We understand your expectations regarding the tanzaku. We do our best to ensure that each product is well represented and described on our site, so we take your opinion into account. We're glad you liked the rest.

We hope to see you soon,
The Nippon & CO team

Thank you very much!

Hello, We do a lot of European sizing because it makes it easier for unfamiliar people to put on the belt. Have a nice day.

Hello, if you are disappointed with your order you can exchange it or get a refund. Please note, however, that shipping costs are at your expense. Sincerely, the Nippon & CO team.