Customer reviews of Nippon & co

Quality products, too bad some are made in china, rather than made in japan; even Japan can't escape that!

I found what I was looking for and received it on time.

Very pretty yukata

If the item arrives with a manufacturing defect, the after-sales service considers that this is linked to the handcrafted nature of the object. The customer is responsible for return shipping costs. The positioning in customer relations is aggressive and in bad faith. I'd like to point out that I've been a regular customer for several years, and that I found the delivery times and product quality very satisfactory. My experience with customer service has been very negative and the bad faith, in addition to the poor reception of customer service has broken the trust I had in this provider. One item arrived with a defect, lacking paint around the edge of the plate. This was in no way a hazard related to the handcrafted nature of the product, unless you accept that a partially painted wall is related to the handcrafted nature of the product. Despite convincing photos, the after-sales service denies the problem, blaming the artisanal aspect. The current manager is riding the wave of positive comments, but these should change soon, as I'm sure I'm not the only one paying the price for this policy.

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I ordered a makura. It is superb, the quality is up to scratch, the packaging was neat and the shipping fast. However, I would like to remove 1 star because I would have liked to know that this makura does not have an internal envelope and opening for replacing the sarazin pods or washing the makura if necessary. In fact, the description clearly states that you must empty the cushion of these lugs before washing the cover. I would still recommend this site and will probably make other purchases in the future.

Quick delivery . A little more choice of washi paper .

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The color of the product received is not entirely consistent with the presentation made on the site. The site does not mention that the color is random. You're presented with a fait accompli on delivery. Another problem is the quality of the product's fabric, which is extremely clingy. The after-sales service gives pertinent advice which seems to alleviate the problem, but the fabric still hangs quite badly. I was not offered an exchange.

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Everything went well as planned.

The quality and originality of the articles.

It's a pity that Nippon doesn't reply to my emails.

Delighted with my purchase flat vase for ikebana very nice japanese style received very well packaged kenza quality and round glass soliflore original and very decorative I would like more choice of japanese vases for ikebana attractive price with sales I recommend

Very careful and fast delivery. Thank you

Orders and deliveries as advertised.

. Very good telephone reception. Delivery according to the order. To be recommended

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Wide choice and quality of products

Clear, well-presented site Wide selection Easy ordering, fast delivery No-surprise price Quality OK

The quality and the product are good, but I saw that on KYOTOboutique which is a partner the same product is cheaper so a little disappointed.

Everything is perfect but it's not specified that the double lid is plastic and not metal like the rest of the box. This might not have changed my choice, as the boxes are very beautiful, but it's much less sturdy.

Ok good experience

Very nice pieces as described.

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I received the bowl quickly, but it was a pity I couldn't take advantage of the coupons before.

Good product, I'm satisfied overall, a bit large in size and length.

Tabi motif crane wings spread, like tsuba museum Guimet, top Cup to go with teapot adorable (matte black and obi), cup vine motif, too bright for my taste. with subdued light, like Japan, yes, it goes ... but less the teapot ;)

For decoration, choose between plastic vases and wooden ones.

fine

Delivery was fast and perfectly cared for, even more so than for my first order, but the okiagari-Koboshi MEIKO geisha looks absolutely nothing like the photo on the website.

Loyal Nippon & Co customer...this delivery was a disaster. Parcel stuck on the Post Office sorting platform. Customer service contacted by e-mail but no answer. I needed an advisor to answer all my justified questions. By sheer magic, the Post Office found the parcel, which supposedly had to be reinforced...parcel arrived after a 15-day wait instead of 2 to 3 days (colissimo).

Quality product. One of the products was no longer available and they managed to replace it quickly and easily.