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G
Rating: 5 out of 5
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Customer reviews of Nippon & co
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 190 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with prompt delivery and careful packing, ensuring items arrive in perfect condition and on time. Customers praise the quality and authenticity of products, noting high-quality fabrics, beautiful designs, and items that match descriptions and images, including Yukata, dishes, kokeshi dolls, and packaging that protects fragile items. Customer service is described as professional, attentive, and helpful, with many repeat orders and strong trust built over years. Overall, shoppers highlight good value for money, ease of ordering, and a satisfying shopping experience with reliable shipping and meticulous packaging.
Reviews 2 and 5 stars
Reset filtersG
Rating: 5 out of 5
I received the order in just few days and was all safely wrapped. The stickers are high quality washi paper. I really love it!! That's awasome! I highly reccomand it!
Response from Nippon & co
Dear Giulia,
Thank you so much for all your wonderful feedbacks! We're thrilled to hear that your order arrived quickly and safely, and that you love the high-quality washi stickers. Your recommendation means a lot to us!
Best regards,
The Nippon & co Team
Thank you so much for all your wonderful feedbacks! We're thrilled to hear that your order arrived quickly and safely, and that you love the high-quality washi stickers. Your recommendation means a lot to us!
Best regards,
The Nippon & co Team
D
Rating: 5 out of 5
Product purchased and sent quickly. My goddaughter was delighted as she is a fan of Japan. I highly recommend this site. Serious and professional.
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Response from Nippon & co
Hello Damien,
We warmly thank you for your flattering review. It is a pleasure to know that your goddaughter was satisfied with her gift. Your recommendation means a lot to us and we hope to see you again very soon!
Best regards,
The Nippon & CO team
We warmly thank you for your flattering review. It is a pleasure to know that your goddaughter was satisfied with her gift. Your recommendation means a lot to us and we hope to see you again very soon!
Best regards,
The Nippon & CO team
L
Rating: 5 out of 5
In line with my expectations, delivery as planned, well packaged, perfect
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Response from Nippon & co
Hello Louis,
We warmly thank you for your positive review. We are delighted to learn that your order met your expectations and that the delivery went smoothly. Your satisfaction is our priority.
Best regards,
The Nippon & co team
We warmly thank you for your positive review. We are delighted to learn that your order met your expectations and that the delivery went smoothly. Your satisfaction is our priority.
Best regards,
The Nippon & co team
J
Rating: 5 out of 5
Great value for money! Super beautiful!
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Response from Nippon & co
Dear Julika,
Thank you very much for your wonderful feedback! We are very pleased to hear that you are satisfied with our value for money and the beauty of our products. Your satisfaction is our greatest goal.
Best regards,
Your team at Nippon & co
Thank you very much for your wonderful feedback! We are very pleased to hear that you are satisfied with our value for money and the beauty of our products. Your satisfaction is our greatest goal.
Best regards,
Your team at Nippon & co
E
Rating: 5 out of 5
ALWAYS SATISFIED ... Nth order for many years (under two different accounts) ... I don't remember being disappointed with any of them ... I recommend this brand! Eric from 86.
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M
Rating: 5 out of 5
Fast delivery and packaging in good condition. The lamp is very beautiful, I will definitely order again.
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Response from Nippon & co
Dear Miriam,
We sincerely thank you for your kind words. We are glad to know that you are satisfied with the delivery and your lamp, and we will be happy to assist you again in the future.
Sincerely,
The Nippon & co team
We sincerely thank you for your kind words. We are glad to know that you are satisfied with the delivery and your lamp, and we will be happy to assist you again in the future.
Sincerely,
The Nippon & co team
K
Rating: 5 out of 5
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Response from Nippon & co
Hello Karim,
Thank you for your positive feedback and we are delighted that you are satisfied with your experience with us.
Best regards,
The Nippon & co team
Thank you for your positive feedback and we are delighted that you are satisfied with your experience with us.
Best regards,
The Nippon & co team
J
Rating: 5 out of 5
Nice items, fast shipping, everything is good. Would gladly do it again.
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Response from Nippon & co
Dear Juliane,
thank you very much for your positive feedback! We are very pleased to hear that you liked our items and that the shipping was fast. We look forward to welcoming you back soon.
Best regards,
Your Nippon & co Team
thank you very much for your positive feedback! We are very pleased to hear that you liked our items and that the shipping was fast. We look forward to welcoming you back soon.
Best regards,
Your Nippon & co Team
J
Rating: 5 out of 5
Of very high quality, I will definitely buy again
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Response from Nippon & co
Hello Jordi,
We sincerely appreciate your kind words. We are delighted to know that you are satisfied with the quality of our products. We hope to see you again soon at Nippon & co.
Sincerely,
The boutique team
We sincerely appreciate your kind words. We are delighted to know that you are satisfied with the quality of our products. We hope to see you again soon at Nippon & co.
Sincerely,
The boutique team
F
Rating: 5 out of 5
very good
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Response from Nippon & co
Hello Françoise,
We sincerely thank you for your positive feedback. We are delighted that your experience met your expectations and we hope to welcome you again very soon to our online store.
Best regards,
The Nippon & CO team
We sincerely thank you for your positive feedback. We are delighted that your experience met your expectations and we hope to welcome you again very soon to our online store.
Best regards,
The Nippon & CO team
S
Rating: 5 out of 5
Good product
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Response from Nippon & co
Hello Saïd Nourdine,
We sincerely thank you for your positive feedback and your rating of 5/5. We are delighted that our product has satisfied you and hope to see you soon in our online store to discover other items.
Best regards,
The Nippon & CO team
We sincerely thank you for your positive feedback and your rating of 5/5. We are delighted that our product has satisfied you and hope to see you soon in our online store to discover other items.
Best regards,
The Nippon & CO team
E
Rating: 5 out of 5
arrived on time. very beautiful product and lightweight fabric see you soon for a new order!!!
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Response from Nippon & co
Dear Emanuele,
We sincerely thank you for your kind words. We are happy that you are satisfied with your purchase and we look forward to serving you again for your next order.
Best regards,
The Nippon & CO team
We sincerely thank you for your kind words. We are happy that you are satisfied with your purchase and we look forward to serving you again for your next order.
Best regards,
The Nippon & CO team
M
Rating: 5 out of 5
Product faithful to my expectations
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Response from Nippon & co
Hello Marianne,
We warmly thank you for your positive review! We are delighted that our product met your expectations. We hope to see you again soon in our store.
Sincerely,
The Nippon & co team
We warmly thank you for your positive review! We are delighted that our product met your expectations. We hope to see you again soon in our store.
Sincerely,
The Nippon & co team
V
Rating: 5 out of 5
correctness, professionalism, availability, product in perfect condition, of impeccable quality.
Response from Nippon & co
Dear Veronica,
Thank you so much for your wonderful feedback. We truly appreciate your kind words about our service and the quality of our products. It means a lot to us to know that you had a positive experience with Nippon & co.
Best regards,
The Nippon & co Team
Thank you so much for your wonderful feedback. We truly appreciate your kind words about our service and the quality of our products. It means a lot to us to know that you had a positive experience with Nippon & co.
Best regards,
The Nippon & co Team
R
Rating: 5 out of 5
the product was very good, in excellent condition and well packed. Great experience. :-)
Response from Nippon & co
Dear Roberto,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you are satisfied with your product and our service. Your support means a lot to us.
Best regards,
The Nippon & co Team
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you are satisfied with your product and our service. Your support means a lot to us.
Best regards,
The Nippon & co Team
C
Rating: 5 out of 5
Very good
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Response from Nippon & co
Hello Claude,
We sincerely thank you for your positive feedback. It is a pleasure to know that you are satisfied with your experience at Nippon & co.
Best regards,
The boutique team
We sincerely thank you for your positive feedback. It is a pleasure to know that you are satisfied with your experience at Nippon & co.
Best regards,
The boutique team
D
Rating: 5 out of 5
Very happy about the quality of my new Yukata. Something in my size was hard to find until I found Nippon & co, so all in all, I am a happy customer who will come back.
Response from Nippon & co
Dear Denis,
Thank you for your wonderful feedback! We're thrilled to hear that you found the perfect Yukata with us. Your satisfaction means a lot, and we look forward to welcoming you back to Nippon & co in the future!
Best regards,
The Nippon & co Team
Thank you for your wonderful feedback! We're thrilled to hear that you found the perfect Yukata with us. Your satisfaction means a lot, and we look forward to welcoming you back to Nippon & co in the future!
Best regards,
The Nippon & co Team
M
Rating: 5 out of 5
Package delivered perfectly and well packaged
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Response from Nippon & co
Dear Martine,
We sincerely thank you for your flattering review and for the maximum rating of 5/5. We hope to see you again soon on our site.
Best regards,
The Nippon & CO team
We sincerely thank you for your flattering review and for the maximum rating of 5/5. We hope to see you again soon on our site.
Best regards,
The Nippon & CO team
M
Rating: 5 out of 5
Quality articles as always since I became a customer, fast delivery in suitable packaging. Thank you. I recommend.
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Response from Nippon & co
Dear Manuella,
We sincerely thank you for your flattering review and your loyalty to Nippon & CO. We look forward to serving you again!
Best regards,
The Nippon & CO team
We sincerely thank you for your flattering review and your loyalty to Nippon & CO. We look forward to serving you again!
Best regards,
The Nippon & CO team
P
Rating: 5 out of 5
very good, prompt delivery. The goods were exactly as described. No wonder I shop here more often.
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Response from Nippon & co
Dear Philipp,
thank you very much for your positive feedback! We are pleased to hear that you are satisfied with the fast delivery and the quality of our products. We greatly appreciate your trust in Nippon & Co. and look forward to welcoming you back soon.
Best regards,
Your Nippon & Co. Team
thank you very much for your positive feedback! We are pleased to hear that you are satisfied with the fast delivery and the quality of our products. We greatly appreciate your trust in Nippon & Co. and look forward to welcoming you back soon.
Best regards,
Your Nippon & Co. Team
G
Rating: 5 out of 5
No worries
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Response from Nippon & co
Hello Gilles,
Thank you very much for your positive feedback! We are delighted to hear that you have not encountered any issues with our site "Nippon & Co". Your satisfaction is our priority.
Best regards,
The Nippon & Co team
Thank you very much for your positive feedback! We are delighted to hear that you have not encountered any issues with our site "Nippon & Co". Your satisfaction is our priority.
Best regards,
The Nippon & Co team
S
Rating: 5 out of 5
very satisfied, as usual! fast delivery, high quality products! Really great
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Response from Nippon & co
Hello Stéphanie,
Thank you very much for your flattering feedback! We are delighted to hear that you are satisfied with your experience with Nippon & Co. Looking forward to seeing you again soon!
Best regards,
The Nippon & Co team
Thank you very much for your flattering feedback! We are delighted to hear that you are satisfied with your experience with Nippon & Co. Looking forward to seeing you again soon!
Best regards,
The Nippon & Co team
D
Rating: 5 out of 5
I am very satisfied with your consideration of my problem and thank you for your diligence
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Response from Nippon & co
We sincerely thank you for your positive feedback, Dominique. We are delighted to have been able to address your issue and to have brought you satisfaction.
M
Rating: 5 out of 5
Product in accordance with the presentation, but delivery time a bit long.
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Response from Nippon & co
Dear Marilyne,
We warmly thank you for your appreciation and are delighted to learn that our product met your expectations. We also take note of your comment regarding the delivery time and will strive to improve this point in the future. Your satisfaction is our priority.
Sincerely,
The Nippon & Co. team.
We warmly thank you for your appreciation and are delighted to learn that our product met your expectations. We also take note of your comment regarding the delivery time and will strive to improve this point in the future. Your satisfaction is our priority.
Sincerely,
The Nippon & Co. team.
D
Rating: 5 out of 5
nothing to say.
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Response from Nippon & co
Hello Daniel,
Thank you for your perfect rating. Please feel free to reach out to us for any future needs.
Thank you for your perfect rating. Please feel free to reach out to us for any future needs.
A
Rating: 5 out of 5
Perfect. Thank you
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Response from Nippon & co
Hello Anna! Thank you very much for your comment and for the 5/5 rating. We are glad to know that you are satisfied with our site "Nippon & Co". We hope to see you again soon. Thank you!
E
Rating: 5 out of 5
Excellent customer service. Unique merchandise, delicate and timely delivery. Try
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Response from Nippon & co
Dear Elena,
Thank you very much for your flattering comment and for rating our service 5/5. We hope to have your preference again in the future!
Sincerely,
The Nippon & CO team.
Thank you very much for your flattering comment and for rating our service 5/5. We hope to have your preference again in the future!
Sincerely,
The Nippon & CO team.
G
Rating: 5 out of 5
Everything perfect !!!
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Response from Nippon & co
Dear Gerhard,
thank you very much for your positive feedback! We are very pleased to hear that everything was to your satisfaction. Your praise is a great motivation for our team. We look forward to welcoming you back at Nippon & Co. soon!
Best regards,
Your Nippon & Co. Team
thank you very much for your positive feedback! We are very pleased to hear that everything was to your satisfaction. Your praise is a great motivation for our team. We look forward to welcoming you back at Nippon & Co. soon!
Best regards,
Your Nippon & Co. Team
G
Rating: 5 out of 5
Everything perfect. Fast delivery times.
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Response from Nippon & co
Dear Gottardo, we sincerely thank you for your exceptional review. We are happy to know that you appreciated the speed of our delivery times and that the experience at "Nippon & Co" was perfect. We hope to see you again soon!
A
Rating: 5 out of 5
Shipping and packaging care excellent as excellent products purchased
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Response from Nippon & co
Dear Agnese, we sincerely thank you for your positive feedback. We are glad that you appreciated the quality of our products and the attention given to shipping and packaging. We hope to see you again soon at "Nippon & Co"!
S
Rating: 5 out of 5
SHIPPING, TRACKING AND PERFECT DELIVERY
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Response from Nippon & co
Dear Salvatore, we sincerely thank you for your positive feedback! Customer satisfaction is our priority.
L
Rating: 2 out of 5
Very disappointed! I ordered 9 different teebags of 100gram each, but unfortunately all of them have an expiration date within three to four weeks! In addition, I got some completely different ones than I ordered! Not what you would deserve after 8-10 previous orders. Will definitely consider before placing more orders
Response from Nippon & co
Hello,
I am truly sorry for your experience, which is clearly not up to the standard of your previous orders.
Regarding the expiration dates, my manager is currently looking to clear some stock. He considers that Japanese standards on expiration dates are stricter, and that the products can often be safely used beyond the printed date. That said, I completely understand how this can come across as unprofessional, and I share your concerns.
Unfortunately, I don’t have much flexibility on this matter. However, I encourage you to contact our customer service by email so we can try to offer you some form of compensation. I want to be transparent: this will depend on my manager’s decision, so I cannot make any guarantees at this stage.
We are also sorry for the mistake with the items you received, which should not have happened. On this point, however, we can absolutely resolve it quickly. Please don’t hesitate to email us at **[[email protected]](mailto:[email protected])** so we can arrange this.
Again, our sincere apologies for these issues, and thank you for your loyalty despite this disappointing experience.
Best regards,
Nippon & CO Team
I am truly sorry for your experience, which is clearly not up to the standard of your previous orders.
Regarding the expiration dates, my manager is currently looking to clear some stock. He considers that Japanese standards on expiration dates are stricter, and that the products can often be safely used beyond the printed date. That said, I completely understand how this can come across as unprofessional, and I share your concerns.
Unfortunately, I don’t have much flexibility on this matter. However, I encourage you to contact our customer service by email so we can try to offer you some form of compensation. I want to be transparent: this will depend on my manager’s decision, so I cannot make any guarantees at this stage.
We are also sorry for the mistake with the items you received, which should not have happened. On this point, however, we can absolutely resolve it quickly. Please don’t hesitate to email us at **[[email protected]](mailto:[email protected])** so we can arrange this.
Again, our sincere apologies for these issues, and thank you for your loyalty despite this disappointing experience.
Best regards,
Nippon & CO Team
M
Rating: 5 out of 5
Everything perfect, thank you
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Response from Nippon & co
Dear Michele,
We wholeheartedly thank you for your fantastic feedback! We are happy to know that you had a perfect experience with us. We hope to see you again soon at Nippon & Co!
Best regards,
The Nippon & Co team
We wholeheartedly thank you for your fantastic feedback! We are happy to know that you had a perfect experience with us. We hope to see you again soon at Nippon & Co!
Best regards,
The Nippon & Co team
C
Rating: 5 out of 5
very good
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Response from Nippon & co
Dear Christine,
We sincerely thank you for your positive rating of 5/5. Please feel free to come back to see us, we would be delighted to serve you again.
Best regards,
The Nippon & Co team
We sincerely thank you for your positive rating of 5/5. Please feel free to come back to see us, we would be delighted to serve you again.
Best regards,
The Nippon & Co team
A
Rating: 2 out of 5
My wife was very disappointed to find out that the Tenugui was printed only on 1 side.
Response from Nippon & co
Hello,
We are very sorry to hear that your wife was disappointed. We understand how this could be frustrating.
If you would like to request a refund, please contact us by email at [email protected], and we will do our best to assist you promptly.
Thank you for your understanding.
Best regards,
Nippon & CO
We are very sorry to hear that your wife was disappointed. We understand how this could be frustrating.
If you would like to request a refund, please contact us by email at [email protected], and we will do our best to assist you promptly.
Thank you for your understanding.
Best regards,
Nippon & CO
S
Rating: 5 out of 5
Great shopping experience, thank you
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Response from Nippon & co
Dear Salvatore,
We sincerely thank you for your wonderful feedback. We are happy to know that your shopping experience at Nippon & Co was excellent. We look forward to serving you again!
Best regards,
The Nippon & Co team.
We sincerely thank you for your wonderful feedback. We are happy to know that your shopping experience at Nippon & Co was excellent. We look forward to serving you again!
Best regards,
The Nippon & Co team.
M
Rating: 5 out of 5
Very happy with my order.
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Response from Nippon & co
Dear Mary,
Thank you sincerely for your flattering review and for the 5/5 rating. We hope to see you again soon on our site.
Best regards,
The Nippon & Co team
Thank you sincerely for your flattering review and for the 5/5 rating. We hope to see you again soon on our site.
Best regards,
The Nippon & Co team
P
Rating: 5 out of 5
The purchased Keikogi is of excellent quality and the shipment arrived on time
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Response from Nippon & co
Dear Pier Paolo,
We sincerely thank you for your review! Your satisfaction is our priority.
Best regards,
The Nippon & Co team
We sincerely thank you for your review! Your satisfaction is our priority.
Best regards,
The Nippon & Co team
E
Rating: 5 out of 5
All my purchases have arrived quickly and in perfect condition. Unbeatable.
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Response from Nippon & co
Dear Eduardo,
We sincerely thank you for your very positive comment. We hope to see you again at Nippon & Co.
Sincerely,
The Nippon & Co team
We sincerely thank you for your very positive comment. We hope to see you again at Nippon & Co.
Sincerely,
The Nippon & Co team