Products from Nippon & co consistently meet customer expectations in terms of quality, with many highlighting the impeccable condition and authenticity of items received. Fast and efficient delivery is a recurring theme, as packages often arrive on time and are well-packaged, ensuring that products remain intact during transit. Customers frequently express appreciation for the excellent customer service, noting the professionalism and responsiveness when addressing inquiries or concerns.
I bought a Japanese lamp, very beautiful, but too light and fragile for the price paid, it weighs almost like a feather. For quality/price, I wouldn't recommend it. Overall, it's a nice lamp.
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Response from Nippon & co
Hello,
Thank you for your comment. We take note of your observations about the lightness and the quality/price ratio of the lamp.
We hope that, even so, it can find its place in your home.
P
Pierre-Yves Z.
Rating: 3 out of 5
following a purchase from 05/06/2025
I recently bought a uchiwa. The item itself is well made and functional. But the product page initially states "Made in Japan" in the technical specifications section, then "Made in China" further down in the description. Unfortunately, I did not see this second part. When I received it, I discovered the mention "Made in China" on the label, which disappointed me a bit. It would be appropriate, for the sake of honesty towards buyers, to remove the mention "Made in Japan" from the product page.
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Response from Nippon & co
Thank you very much for your feedback and for taking the time to point out this inconsistency. This is indeed a product sheet that has been duplicated and some information has not been correctly updated. We are sincerely sorry for this error, and we completely understand your disappointment. We will correct this immediately to avoid any confusion in the future. Thank you again for your vigilance.
J
José M.
Rating: 3 out of 5
following a purchase from 14/01/2025
The size is a little too big for me, but it's the only one that fits my protruding belly. It's a shame that for this price there's no lining like in real kimonos.
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Response from Nippon & co
Thank you for your feedback. We are sorry that the size is not ideal, but happy that it suits your comfort. Regarding the lining, as we work with suppliers, we offer the products as they are supplied to us. If you have any further questions or need help, please don't hesitate to contact us!
A
Alexandra W.
Rating: 3 out of 5
following a purchase from 30/12/2024
The black daruma was not the same as in the photo. What a shame!
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Response from Nippon & co
Hello,
Thank you for your feedback. We are sorry that the black Daruma does not match the photo. We will check this to better meet your expectations. Please do not hesitate to contact us by e-mail to find a solution.
Best regards,
The Nippon & CO team
C
Cécile H.
Rating: 3 out of 5
following a purchase from 23/05/2024
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Jonathan T.
Rating: 3 out of 5
Quick and easy ordering. Smooth delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/03/2023
I was a little disappointed by the finish of the wickerwork. Otherwise, the delivery time was very good and the item was well packaged.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/01/2022
prices and the choice and quality of parts. you can find better in the shops
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2022
check the product code on the packaging before sending the parcel
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Response from Nippon & co
Hello, thank you for your feedback! On the other hand, maybe there's no need to be so aggressive... We recognized our mistake and offered to send you a return label so that we could send you the right item later. You refused because you had already installed the lamp. So it's not for lack of taking your request into consideration. Yours faithfully
V
veronique C.
Rating: 3 out of 5
following a purchase from 15/12/2021
The description of the products is not precise enough (for example I bought some porcelain objects and they are not enamelled and to paint them is more complicated)
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Response from Nippon & co
Grazie mille per il suo feedback, abbiamo aggiunto questo dettaglio agli articoli.
Sinceramente
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2021
A problem on the relay point which is no longer part of the network And a product where the crane was unstuck.
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Response from Nippon & co
Hello, Thank you for your feedback. However, if you have noticed a defect on your item, please send an e-mail to [email protected] with a photo of it. We can then analyze the problem and work out a solution with you. Sincerely, Good day
L
LUIGINA F.
Rating: 3 out of 5
following a purchase from 17/11/2021
I thought the items I ordered were larger. I was disappointed in the size of the trays not the size of the trays.
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Response from Nippon & co
Bonjour,
Veillez à examiner les points techniques des articles. Vous pouvez y trouver diverses informations, notamment les dimensions. De même, si vous constatez que les articles ne vous conviennent pas, vous disposez de 14 jours à compter de la réception de votre commande pour nous la renvoyer et obtenir un remboursement.
Bien à vous
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/10/2021
Product and delivery in conformity, too bad that the pocky gift code was not respected: the pocky were not present on delivery, which is disappointing.
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Response from Nippon & co
Hello, you could have benefited from this offer. However, after checking your order, you did not enter the code POCKY. In this sense, the pocky pack did not appear on your order form when it was prepared. Sincerely
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/07/2021
I never contacted customer service, so I can't evaluate it. Disappointed by the order, not really identical to the photo on the website. I returned the items which cost me about 6 which will not be refunded.
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Response from Nippon & co
Hello, we're sorry you didn't like the selected items. The colors may be slightly different since the article is taken on a white background. Best regards
A
anita.doron
Rating: 3 out of 5
This product does not respond to the wing and for such a huge price it is so small and unimpressive. huge disappointment
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maxime.bomme
Rating: 3 out of 5
I never received the package Thank you for choosing a better partner for your deliveries in the future
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frederic.guillemot78
Rating: 3 out of 5
Disappointed with the quality of one item in particular since the gold paint remained on the packaging paper and on my fingers when it came out of its packaging! Frankly, I thought I had made a good choice, but no way! These items were meant to be a gift... I'm going to keep them for myself even if I have no use for them...
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