Products from Nippon & co consistently meet customer expectations in terms of quality, with many highlighting the impeccable condition and authenticity of items received. Fast and efficient delivery is a recurring theme, as packages often arrive on time and are well-packaged, ensuring that products remain intact during transit. Customers frequently express appreciation for the excellent customer service, noting the professionalism and responsiveness when addressing inquiries or concerns.
The price/quality ratio is clearly given. The purchase itself worked great. Unfortunately, there were discrepancies during shipping (the seller said the product had arrived, but it was still in transit). However, the product arrived with some delay. The discrepancy caused confusion, hence only 4 stars.
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Response from Nippon & co
Hello Christian,
thank you very much for your feedback and your rating of 4/5 stars. We are very pleased that you are satisfied with the price-performance ratio and the purchasing process. We apologize for the inconvenience during shipping and completely understand your frustration. We hope to welcome you back at “Nippon & CO” soon!
Best regards, your team at “Nippon & CO”
I
Iris H.
Rating: 4 out of 5
following a purchase from 12/02/2026
I love your products and it was easy to order.
Response from Nippon & co
Dear Iris,
Thank you for taking the time to share your feedback! We look forward to serving you again soon!
Best regards,
The Nippon & Co Team
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LUCA M.
Rating: 4 out of 5
following a purchase from 18/01/2026
Everything is regular
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Response from Nippon & co
Dear Luca, we thank you for your positive feedback. We are glad to know that you found everything regular on our site "Nippon & Co". If you have any further suggestions or requests, please do not hesitate to contact us!
C
Clarissa V.
Rating: 4 out of 5
following a purchase from 13/12/2025
Order received quickly. Items received are products from China and not Japan.
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Response from Nippon & co
Hello Clarissa,
Thank you very much for your review and your rating of 4/5. We are pleased to learn that you received your order quickly. We understand your remark regarding the origin of the products, but the origin was indicated in the description of our product sheet.
See you soon on Nippon & Co!
Sincerely,
The Nippon & Co team
C
Christian G.
Rating: 4 out of 5
following a purchase from 01/12/2025
The item is pretty and well finished but there is no box, which is a shame because it is for a gift
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Response from Nippon & co
Hello Christian,
Thank you very much for your positive feedback on our item! We are delighted that you like its quality.
Best regards,
The Nippon & Co team
P
Philippe P.
Rating: 4 out of 5
following a purchase from 28/11/2025
quick file handling, effective partial refund
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Response from Nippon & co
Dear Philippe, thank you for your positive feedback. Your satisfaction is our priority, and we are delighted that our service met your expectations.
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Piervincenzo A.
Rating: 4 out of 5
following a purchase from 05/09/2025
Everything packed well and exactly as on the site, but it took more days than indicated
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Response from Nippon & co
Good morning,
Thank you for your feedback. We are happy that the product perfectly meets your expectations. As for the delivery times, once the package is shipped it is no longer under our responsibility and depends solely on the courier.
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Robert M.
Rating: 4 out of 5
following a purchase from 12/08/2025
Patricia's very happy with the fan. Nice image too.
Response from Nippon & co
Thank you for sharing! We’re so happy Patricia loves the fan.
C
Corinne T.
Rating: 4 out of 5
following a purchase from 23/07/2025
I purchased some very nice metal bells. The material is great, and the product's appearance matches what was shown on the site. However, I would have preferred to see the graphics of the paper strips attached on the site as well.
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Response from Nippon & co
Thank you very much for your feedback!
We’re glad to hear you’re pleased with the quality and appearance of the metal bells. We appreciate your suggestion about showing the graphics of the paper strips on our site and will consider it for future updates.
Best regards
N
Nicole C.
Rating: 4 out of 5
following a purchase from 11/03/2025
Fast shipping, everything is okay
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Response from Nippon & co
Thank you for your feedback! 😊 Glad that everything is perfect. See you soon! 🚀
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Louis R.
Rating: 4 out of 5
following a purchase from 26/02/2025
Good transaction -- Fast and efficient
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chrystèle M.
Rating: 4 out of 5
following a purchase from 10/12/2024
Serious order. I thought I'd find paper tanzakus like the one on the bell for the animal-shaped furins... if not figurines in keeping with the visual representation.
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Response from Nippon & co
Hello,
Thank you for your feedback. We understand your expectations regarding the tanzaku. We do our best to ensure that each product is well represented and described on our site, so we take your opinion into account. We're glad you liked the rest.
We hope to see you soon,
The Nippon & CO team
J
Jurgen R.
Rating: 4 out of 5
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Marie-Paule B.
Rating: 4 out of 5
Package well packed and received on time. Product corresponds perfectly to its description. I will never hesitate to order again.
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Response from Nippon & co
Thank you very much!
G
Georges T.
Rating: 4 out of 5
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MYRIAM B.
Rating: 4 out of 5
I am surprised to receive a questionnaire and not a response to my dissatisfaction...see your previous messages..Not at all satisfied with the towel!
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Christophe P.
Rating: 4 out of 5
following a purchase from 23/05/2024
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Jean-Vital P.
Rating: 4 out of 5
following a purchase from 28/05/2024
Product as described, but European size belt.
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Response from Nippon & co
Hello, We do a lot of European sizing because it makes it easier for unfamiliar people to put on the belt. Have a nice day.
M
Michel D.
Rating: 4 out of 5
Quality of articles.
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Bernard-Alain L.
Rating: 4 out of 5
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Florence D.
Rating: 4 out of 5
I wanted small 8cm high blue tea cups. I chose cups I'm disappointed with, they're not signed on the underside, they look ordinary. I can no longer find the pretty blue and white cups that are typically Japanese.
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Response from Nippon & co
Hello, if you are disappointed with your order you can exchange it or get a refund. Please note, however, that shipping costs are at your expense. Sincerely, the Nippon & CO team.
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Maryse G.
Rating: 4 out of 5
Very nice item. Shipped with great care.
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Yolande D.
Rating: 4 out of 5
Order received promptly. Unfortunately I had ordered a blue tea box and received it in red :/ (the one on the left) Otherwise, everything was perfectly packed, no risk of breakage :)
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nathalie S.
Rating: 4 out of 5
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pascale S.
Rating: 4 out of 5
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Therese L.
Rating: 4 out of 5
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Georges T.
Rating: 4 out of 5
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Stephen M.
Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/03/2023
very good service thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2023
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
Very fast delivery. Product conforms to website
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2023
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
Hello, thank you for my curtain, I loved it. Very happy.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/01/2023
Quality products, too bad some are made in china, rather than made in japan; even Japan can't escape that!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
I found what I was looking for and received it on time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
Very pretty yukata
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
I ordered a makura. It is superb, the quality is up to scratch, the packaging was neat and the shipping fast. However, I would like to remove 1 star because I would have liked to know that this makura does not have an internal envelope and opening for replacing the sarazin pods or washing the makura if necessary. In fact, the description clearly states that you must empty the cushion of these lugs before washing the cover. I would still recommend this site and will probably make other purchases in the future.
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