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M
Rating: 3 out of 5
Quality products
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Customer reviews of Nishikidôri
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 1 746 published reviews
Summary of reviews
Nishikidôri consistently delivers fast shipping and careful, secure packaging that keeps products intact. Customers praise the quality and variety of items, including Japanese teas, spices, and porcelain, noting reliable origins from Japan and excellent product quality. The shopping experience is described as efficient and enjoyable, with responsive service and a strong emphasis on timely delivery, careful packaging, and attractive presentation. Overall, the store is portrayed as dependable and reputable, offering a broad selection and top-tier service.
Reviews 1, 2, 3 and 4 stars
Reset filtersJ
Rating: 1 out of 5
The 1.8L bottle of sauce arrived with a 2-month expiration date; we wrote but received no response.
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D
Rating: 3 out of 5
The consumption dates of the 3 teas expire at the end of 2025.
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Response from Nishikidôri
Hello Daniel,
Our tea producer informs us that the best before dates are 12 months. It is entirely possible to continue consuming this tea after the indicated date. Once the date has passed, the product may lose some of its taste qualities but remains perfectly consumable.
Best regards,
The Nishikidōri team
Our tea producer informs us that the best before dates are 12 months. It is entirely possible to continue consuming this tea after the indicated date. Once the date has passed, the product may lose some of its taste qualities but remains perfectly consumable.
Best regards,
The Nishikidōri team
Y
Rating: 4 out of 5
Shipping costs are quite high but apart from that, the quality of the product is great!
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E
Rating: 4 out of 5
Very good products and a very fast service.
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C
Rating: 4 out of 5
Package received at a relay point for more flexibility
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C
Rating: 4 out of 5
The parcel arrived safely. Small downsides: I had to go through it 4 times before being able to validate the order via the site (technical problem?) and I had to call the sales department again because the invoice did not correspond to the exact amount of the purchase via the site.
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D
Rating: 3 out of 5
Be careful with the dimensions of the objects; the photos on the site tend to enlarge them.
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M
Rating: 3 out of 5
parcel well received, but at the wrong delivery address, further from my home. Product ok
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M
Rating: 4 out of 5
Perfect
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Y
Rating: 4 out of 5
OK
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J
Rating: 3 out of 5
Tremendously expensive.
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F
Rating: 3 out of 5
Fast (but expensive) delivery. A slower but cheaper delivery would have suited me better.
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P
Rating: 4 out of 5
As usual, not much to say... Thank you!
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V
Rating: 4 out of 5
The products are of excellent quality, and the staff are attentive and helpful. I highly recommend
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P
Rating: 4 out of 5
Very good, but high shipping costs
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J
Rating: 4 out of 5
Delivery on time. Products ordered as described.
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G
Rating: 4 out of 5
taken and delivery time top ... but many products not in stock
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Response from Nishikidôri
Hello Gilles,
Thank you for your feedback.
We have taken your comment into account and are currently working to limit the problem of breakage.
Best regards,
The Nishikidôri team
Thank you for your feedback.
We have taken your comment into account and are currently working to limit the problem of breakage.
Best regards,
The Nishikidôri team
M
Rating: 3 out of 5
I can say no more: it was a gift and I'm told it arrived safely and was much appreciated.
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M
Rating: 4 out of 5
Ok.
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N
Rating: 4 out of 5
Your shipping cartons contain far too much unnecessary plastic; do your bit for the oceans!
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Response from Nishikidôri
Hello Nadine,
Thank you for your positive feedback on your order. We understand your feedback and are working to protect your parcels from the shocks that can occur during transport. We are working to improve this point.
See you soon!
Best regards,
The Nishikidôri team
Thank you for your positive feedback on your order. We understand your feedback and are working to protect your parcels from the shocks that can occur during transport. We are working to improve this point.
See you soon!
Best regards,
The Nishikidôri team
J
Rating: 3 out of 5
Good products but too much plastic packaging.
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Response from Nishikidôri
Hello Joffrey,
We understand your concern about the use of plastic for packaging. Unfortunately, we are obliged to use this type of packaging to guarantee the protection and integrity of our products during transport. We are constantly exploring alternatives to this plastic.
Thank you for your understanding and continued support.
Yours sincerely
The Nishikidôri team
We understand your concern about the use of plastic for packaging. Unfortunately, we are obliged to use this type of packaging to guarantee the protection and integrity of our products during transport. We are constantly exploring alternatives to this plastic.
Thank you for your understanding and continued support.
Yours sincerely
The Nishikidôri team
A
Rating: 2 out of 5
thank you for the care taken with the packaging! less tape and it would be perfect. however, apart from the fact that the parcel sent by chronopost arrived 24 hours late, it was delivered in a consigne pickup (i hadn't asked for this), so there was no delivery note or carrier to open the parcel in front of and report any problems with the merchandise. in these circumstances, how do you proceed in the event of a problem? in addition, the suribachi has an aesthetic defect - a scratch on the grooves. this is surprising for a japanese product on sale.
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V
Rating: 4 out of 5
The parcel was well received and very well packaged. High quality products imported directly from Japan, I appreciate it.
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Response from Nishikidôri
Hello Virginie,
Thank you for your positive feedback on your order. We are delighted to hear that your online experience was efficient and that you are satisfied with our products.
See you soon!
Best regards,
The Nishikidôri team
Thank you for your positive feedback on your order. We are delighted to hear that your online experience was efficient and that you are satisfied with our products.
See you soon!
Best regards,
The Nishikidôri team
S
Rating: 4 out of 5
Carrier problem, small and thin products were missing and went through the box. Packaging to be reviewed. On the other hand, the products are always top-notch.
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T
Rating: 4 out of 5
Delivery was very quick and some of the products are of very good quality. Unfortunately, the shitake mushrooms I ordered did not meet my expectations. The packaging says “Shitake Bouton,” but inside there are stunted, uneven dried mushroom stems. Unfortunately, I understand something different by boutons, especially since whole mushrooms are shown on the packaging. What a misdirection. Perhaps a more precise description could avoid such misunderstandings, especially since I don't know what to do with these mushroom remains.
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Response from Nishikidôri
Dear Thomas,
Could you please send us photos of the stunted mushrooms ? Please send them to this address : [email protected]
Best,
Nishikidôri team
Could you please send us photos of the stunted mushrooms ? Please send them to this address : [email protected]
Best,
Nishikidôri team
L
Rating: 4 out of 5
-
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R
Rating: 3 out of 5
Items: perfect Communication: 0 I have sent two e-mails asking for changes in the invoice and I have not received a reply.
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Response from Nishikidôri
Hello Rafael,
We are sorry to hear that you have been having trouble reaching our customer service, did you write to us at the following address: [email protected]?
Please do not hesitate to contact us again to solve the problem.
Best regards,
The Nishikidôri team.
We are sorry to hear that you have been having trouble reaching our customer service, did you write to us at the following address: [email protected]?
Please do not hesitate to contact us again to solve the problem.
Best regards,
The Nishikidôri team.
S
Rating: 4 out of 5
very good service
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Response from Nishikidôri
Hi Sandro,
We thank you for your positive feedback regarding our products and website. We are delighted to hear that your online experience was pleasant.
See you soon !
Sincerely,
The Nishikidôri team
We thank you for your positive feedback regarding our products and website. We are delighted to hear that your online experience was pleasant.
See you soon !
Sincerely,
The Nishikidôri team
N
Rating: 4 out of 5
Always on top I love it
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Response from Nishikidôri
Hello Agnès,
Thank you for your positive feedback. We are delighted to hear that your online experience was a pleasant one.
See you soon!
Best regards,
The Nishikidôri team
Thank you for your positive feedback. We are delighted to hear that your online experience was a pleasant one.
See you soon!
Best regards,
The Nishikidôri team
M
Rating: 4 out of 5
A few problems with the payment intermediary who refused my American Express card and then blocked all transactions from the IP address I was on, but I was able to place an order with another card from another connection. Otherwise, the shipment was fast and the products arrived very well protected, in perfect condition and as described.
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Response from Nishikidôri
Hello Marc,
Thank you for your positive feedback about our products and your browsing experience. We are sorry for the inconvenience encountered during payment. We are working on a new site that will make payment easier.
See you soon!
Best regards,
The Nishikidôri team
Thank you for your positive feedback about our products and your browsing experience. We are sorry for the inconvenience encountered during payment. We are working on a new site that will make payment easier.
See you soon!
Best regards,
The Nishikidôri team
P
Rating: 3 out of 5
#good but expensive for the price/quality ratio
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Response from Nishikidôri
Hello Philippe,
Thank you for your feedback. Our products are rare, of high quality, strictly handcrafted and complicated to import from Japan. These factors explain the (relative) high price of our products.
See you soon at Nishikidôri!
Thank you for your feedback. Our products are rare, of high quality, strictly handcrafted and complicated to import from Japan. These factors explain the (relative) high price of our products.
See you soon at Nishikidôri!
T
Rating: 4 out of 5
A little pricey but top products. The wasabi is inexpensive and the flavour is incomparable with supermarket stews.
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J
Rating: 4 out of 5
Finally, a site that sells good products!
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J
Rating: 4 out of 5
The products are perfect and of excellent quality, but the packaging is a bit bubble-wrapped. Other carriers use more paper, perhaps it's worth thinking about?
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Response from Nishikidôri
Hello,
Thank you for your message. Bubble wrap offers increased protection to ensure breakage-free delivery. In order to guarantee an excellent delivery experience, we have chosen this type of packaging.
The Nishikidôri team
Thank you for your message. Bubble wrap offers increased protection to ensure breakage-free delivery. In order to guarantee an excellent delivery experience, we have chosen this type of packaging.
The Nishikidôri team
M
Rating: 3 out of 5
Good products and even with time
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A
Rating: 4 out of 5
Tres bien pas de soucis
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K
Rating: 4 out of 5
ok compliant
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A
Rating: 3 out of 5
I had an issue with the order, I wrote twice to the site but they never replied. I would not buy here again.
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M
Rating: 4 out of 5
Excellent quality of service. I'm only taking off one star because the hangiri was split on one edge, causing a small piece of wood to come loose... A shame for such a beautiful product. However, the packaging and protection of the items was beyond reproach.
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Response from Nishikidôri
Hello and thank you for your message. We're sorry to hear about the inconvenience with the Hangiri :-(