Nishikidôri consistently delivers fast shipping and careful, secure packaging that keeps products intact. Customers praise the quality and variety of items, including Japanese teas, spices, and porcelain, noting reliable origins from Japan and excellent product quality. The shopping experience is described as efficient and enjoyable, with responsive service and a strong emphasis on timely delivery, careful packaging, and attractive presentation. Overall, the store is portrayed as dependable and reputable, offering a broad selection and top-tier service.
For an order of (25 + 24.17), i.e. 49.17, I paid 58.50 for postage from the outset... to which I added 28 on delivery, which I didn't expect... Do the math: that's a lot of money for the punch and rod in the Yoshimi kit.... Although delivery is a long way off, it's becoming prohibitive for my wallet...
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Response from Nishikidôri
Hello Catherine, this does indeed represent a significant cost in terms of delivery. Choosing chrono express delivery for Reunion Island won't represent the same cost as in mainland France, and unfortunately we don't decide on the carrier's rates. As far as the 28 extra charges are concerned, I invite you to lodge a complaint with the Réunion customs. In any case, for an order placed on 27/12, CHronopost had fulfilled its express delivery obligation. Sincerely, the Nishikidôri team.
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Christelle T.
Rating: 4 out of 5
following a purchase from 29/10/2023
Exceptional product quality. Too bad the bag of rice had a hole in it when we last ordered.
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Response from Nishikidôri
Hello and thank you for your feedback. We are astonished to learn that the bag of rice had a hole in it! All our logistics teams carry out a meticulous check during shipment. Do not hesitate to take photos as soon as you open the parcel (in the presence of the delivery person or at a relay point), to make sure that the parcel has not suffered any damage. We look forward to seeing you on nishikidori.com.
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James T.
Rating: 4 out of 5
following a purchase from 28/10/2023
Very satisfied with my first order I will renew only small negative point dates are short for some product that we use not especially in large quantities.
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Response from Nishikidôri
The Nishikidôri team would like to thank you for your review. We are taking your comment into account in order to verify that short-dated products are generally well identified. We look forward to seeing you on our nishikidori.com or lecomptoirdespoivres.com websites.
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Agus G.
Rating: 1 out of 5
following a purchase from 26/09/2023
One ramen Bowl arrive broken. When contact them they told me that is my fault because you must open and verify everything with the courrier in front. I recieve everything in an office building, cant do that. Never seen nothing like these before, probably should be ilegal. Aboid this company.
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Response from Nishikidôri
We regret this unfortunate experience. As indicated on our parcels, it is imperative to open the parcel on receipt (even if it is a concierge service) in order to make a reservation in the event of a problem during transport. In any case, as an exception, we sent you a new item at our expense. As we have not received any feedback from you, we assume that the delivery went smoothly. best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2023
Order as described on the website. Fast delivery
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Response from Nishikidôri
Thank you for your feedback. We look forward to seeing you on Nishikidori.com.
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Jeremie G.
Rating: 4 out of 5
following a purchase from 20/05/2023
Impeccable product quality. Top order tracking and very fast delivery. However, there was a slight problem with the reception of an order for a jug of black vinegar: a slight leak, certainly due to the 'volatile' nature of the vinegar. Otherwise, an excellent experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2023
Fast delivery, excellent products. A little luxurious
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Gilles V.
Rating: 4 out of 5
following a purchase from 13/03/2023
Speed and availability
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Wei D.
Rating: 4 out of 5
following a purchase from 21/03/2023
Excellent gourmet grocery store! rare, high-quality products, strong culinary passion felt in every detail of the product. admittedly the prices are much higher, but traditional quality is also good for your health! Fast delivery, careful packaging, just a little disappointed by the use-by date, which is a little too short for a large can of sesame oil. We don't use much at each meal, so I expect at least a year and a half's shelf life, but the can only lasts a few months.
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Wei D.
Rating: 4 out of 5
following a purchase from 21/03/2023
Excellent gourmet grocery store! rare, high-quality products, strong culinary passion felt in every detail of the product. admittedly the prices are much higher, but traditional quality is also good for your health! Fast delivery, careful packaging, just a little disappointed by the use-by date, which is a little too short for a large can of sesame oil. We don't use much at each meal, so I expect at least a year and a half's shelf life, but the can only lasts a few months.
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Benoit G.
Rating: 4 out of 5
following a purchase from 13/03/2023
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Breney C.
Rating: 4 out of 5
following a purchase from 21/02/2023
it's a little early to give an opinion, but for the moment I'm satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2022
It was an order of wagyu beef for Christmas!!!! It was so good that the guests fell silent!!!! A real experience
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Bertino M.
Rating: 4 out of 5
following a purchase from 24/02/2023
Your products are good. However, I was disappointed by the change in packaging of some products compared to the photos on your site.
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Bruno P.
Rating: 4 out of 5
following a purchase from 17/02/2023
Ordered, dispatched and received within the same week.
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Nafrayou N.
Rating: 4 out of 5
following a purchase from 14/04/2022
Nothing to say fast shipping responsive customer service the only downside the site is not super optimized on iPhone which can lead to some bugs I had to fill my cart 3 times for example
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2022
Good products but no commercial sense and never replies to messages! If you have a problem, you stay with your problem and if you have a question, you never get the answer. It's a real shame.
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