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R
Rating: 1 out of 5
spamming emails
Customer reviews of Nishikidôri
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 1 667 published reviews
Summary of reviews
The online store Nishikidôri excels in delivering high-quality products, particularly noted for their authentic Japanese specialties like sakura essence, rice, and various cooking ingredients. Customers frequently highlight the meticulous packaging that ensures items arrive in excellent condition, often mentioning the inclusion of protective materials such as rigid boxes and even Japanese newspapers. Fast delivery is another strong point, with many praising the efficiency of order processing and the punctual arrival of their shipments.
Reviews 1 and 3 stars
Reset filtersL
Rating: 3 out of 5
The delivery arrived quickly. Unfortunately, I did not rely on the reviews of others. Unfortunately, I do not like the rice at all.
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L
Rating: 3 out of 5
gift offered after my order so not for me
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J
Rating: 3 out of 5
Nothing to complain about the products. However, the delivery with LaPoste leaves much to be desired. Delivery point not respected. 2 attempts at the point but it is indeed open.
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C
Rating: 1 out of 5
THEIR CARRIER GLS IS USELESS! PACKAGE LOST FOR THE SECOND TIME! THIS MAKES ME NOT WANT TO ORDER AGAIN.
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S
Rating: 3 out of 5
I only give 3 stars for the following reasons: - My package was torn open and no longer had the rectangular shape that is supposed to characterize it. - The fact that Colissimo no longer offers home delivery (which was the case in 2024) for large packages is a problem for single women. As for NISHIKIDORI, it's 5 stars! Quality products, in line with their description, top-notch customer service, attentive and caring. Fortunately, the packaging of the products is fantastic given the shortcomings of the carrier.
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C
Rating: 1 out of 5
Very well served, everything is perfect
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F
Rating: 1 out of 5
I bought an ingredient (Yuzu) and paid 25 euros more for next day delivery, that is Thursday, at 1 PM. The store only shipped it three days later, on Saturday afternoon! It finally arrived on Tuesday! No response to my help requests or my complaints. This is not online shopping if you do not address common delivery issues. Avoid this site at all costs.
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Response from Nishikidôri
Hello,
You placed your order on September 11, in the afternoon choosing express delivery France and not in 24h. For this, the delivery cost was 14.22€ and not 25€. Our site clearly states that we do not deliver on Saturdays. Your order was handed over to GLS on 12/09 at 5:34 PM and delivered on 16/09. You will find all our conditions on the site for express delivery: "Your package delivered the next day before 1:00 PM* For any order validated on www.nishikidori.com before 12 PM from Monday to Friday* (excluding public holidays). All orders placed on Friday after 12 PM will be processed on Monday morning for delivery on Tuesday before 1 PM. (excluding public holidays). Orders validated on Friday morning before 12 PM will be shipped in the afternoon for delivery on Monday *NO delivery is made on Saturday." The order being placed in the afternoon, this could not be express delivery. However, GLS should have delivered to you on Monday. We are sorry for this and can offer you either a refund of the shipping costs or a credit of the amount of the shipping costs, as you wish.
Best regards,
The Nishikidori team
You placed your order on September 11, in the afternoon choosing express delivery France and not in 24h. For this, the delivery cost was 14.22€ and not 25€. Our site clearly states that we do not deliver on Saturdays. Your order was handed over to GLS on 12/09 at 5:34 PM and delivered on 16/09. You will find all our conditions on the site for express delivery: "Your package delivered the next day before 1:00 PM* For any order validated on www.nishikidori.com before 12 PM from Monday to Friday* (excluding public holidays). All orders placed on Friday after 12 PM will be processed on Monday morning for delivery on Tuesday before 1 PM. (excluding public holidays). Orders validated on Friday morning before 12 PM will be shipped in the afternoon for delivery on Monday *NO delivery is made on Saturday." The order being placed in the afternoon, this could not be express delivery. However, GLS should have delivered to you on Monday. We are sorry for this and can offer you either a refund of the shipping costs or a credit of the amount of the shipping costs, as you wish.
Best regards,
The Nishikidori team
E
Rating: 3 out of 5
Good products / Very satisfied ... until the last order. I selected products at normal prices and some discounted products. Products with very short expiration dates (even for a 1.8 L soy sauce) were sent to me, while this information was not obviously accessible at the time of ordering (usually, the site has a "short dates" tab which removes any ambiguity). Upon receipt of the package, I called Nishidikori: first "normal" interaction with a representative who understood the problem and told me that I would be contacted soon. After more than a week, no news. Second phone call, and no response. It was discounted, that's how it is, you can return the products, we will refund you. Conclusion: lack of clarity on products during sales periods. Communication needs improvement.
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M
Rating: 3 out of 5
Quality products
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J
Rating: 1 out of 5
The 1.8L bottle of sauce arrived with a 2-month expiration date; we wrote but received no response.
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D
Rating: 3 out of 5
The consumption dates of the 3 teas expire at the end of 2025.
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Response from Nishikidôri
Hello Daniel,
Our tea producer informs us that the best before dates are 12 months. It is entirely possible to continue consuming this tea after the indicated date. Once the date has passed, the product may lose some of its taste qualities but remains perfectly consumable.
Best regards,
The Nishikidōri team
Our tea producer informs us that the best before dates are 12 months. It is entirely possible to continue consuming this tea after the indicated date. Once the date has passed, the product may lose some of its taste qualities but remains perfectly consumable.
Best regards,
The Nishikidōri team
D
Rating: 3 out of 5
Be careful with the dimensions of the objects; the photos on the site tend to enlarge them.
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M
Rating: 3 out of 5
parcel well received, but at the wrong delivery address, further from my home. Product ok
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J
Rating: 3 out of 5
Tremendously expensive.
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F
Rating: 3 out of 5
Fast (but expensive) delivery. A slower but cheaper delivery would have suited me better.
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M
Rating: 3 out of 5
I can say no more: it was a gift and I'm told it arrived safely and was much appreciated.
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J
Rating: 3 out of 5
Good products but too much plastic packaging.
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Response from Nishikidôri
Hello Joffrey,
We understand your concern about the use of plastic for packaging. Unfortunately, we are obliged to use this type of packaging to guarantee the protection and integrity of our products during transport. We are constantly exploring alternatives to this plastic.
Thank you for your understanding and continued support.
Yours sincerely
The Nishikidôri team
We understand your concern about the use of plastic for packaging. Unfortunately, we are obliged to use this type of packaging to guarantee the protection and integrity of our products during transport. We are constantly exploring alternatives to this plastic.
Thank you for your understanding and continued support.
Yours sincerely
The Nishikidôri team
R
Rating: 3 out of 5
Items: perfect Communication: 0 I have sent two e-mails asking for changes in the invoice and I have not received a reply.
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Response from Nishikidôri
Hello Rafael,
We are sorry to hear that you have been having trouble reaching our customer service, did you write to us at the following address: [email protected]?
Please do not hesitate to contact us again to solve the problem.
Best regards,
The Nishikidôri team.
We are sorry to hear that you have been having trouble reaching our customer service, did you write to us at the following address: [email protected]?
Please do not hesitate to contact us again to solve the problem.
Best regards,
The Nishikidôri team.
P
Rating: 3 out of 5
#good but expensive for the price/quality ratio
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Response from Nishikidôri
Hello Philippe,
Thank you for your feedback. Our products are rare, of high quality, strictly handcrafted and complicated to import from Japan. These factors explain the (relative) high price of our products.
See you soon at Nishikidôri!
Thank you for your feedback. Our products are rare, of high quality, strictly handcrafted and complicated to import from Japan. These factors explain the (relative) high price of our products.
See you soon at Nishikidôri!
M
Rating: 3 out of 5
Good products and even with time
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A
Rating: 3 out of 5
I had an issue with the order, I wrote twice to the site but they never replied. I would not buy here again.
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C
Rating: 1 out of 5
For an order of (25 + 24.17), i.e. 49.17, I paid 58.50 for postage from the outset... to which I added 28 on delivery, which I didn't expect... Do the math: that's a lot of money for the punch and rod in the Yoshimi kit.... Although delivery is a long way off, it's becoming prohibitive for my wallet...
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Response from Nishikidôri
Hello Catherine, this does indeed represent a significant cost in terms of delivery. Choosing chrono express delivery for Reunion Island won't represent the same cost as in mainland France, and unfortunately we don't decide on the carrier's rates. As far as the 28 extra charges are concerned, I invite you to lodge a complaint with the Réunion customs. In any case, for an order placed on 27/12, CHronopost had fulfilled its express delivery obligation. Sincerely, the Nishikidôri team.
A
Rating: 1 out of 5
One ramen Bowl arrive broken. When contact them they told me that is my fault because you must open and verify everything with the courrier in front. I recieve everything in an office building, cant do that. Never seen nothing like these before, probably should be ilegal. Aboid this company.
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Response from Nishikidôri
We regret this unfortunate experience. As indicated on our parcels, it is imperative to open the parcel on receipt (even if it is a concierge service) in order to make a reservation in the event of a problem during transport. In any case, as an exception, we sent you a new item at our expense. As we have not received any feedback from you, we assume that the delivery went smoothly. best regards.
A
Rating: 3 out of 5
Good products but no commercial sense and never replies to messages! If you have a problem, you stay with your problem and if you have a question, you never get the answer. It's a real shame.
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