Customer reviews of Nishikidôri

9,8 /10

Based on 1 667 published reviews

5 1 572 94% 4 66 4% 3 18 1% 2 4 0% 1 7 0%

Summary of reviews

The online store Nishikidôri excels in delivering high-quality products, particularly noted for their authentic Japanese specialties like sakura essence, rice, and various cooking ingredients. Customers frequently highlight the meticulous packaging that ensures items arrive in excellent condition, often mentioning the inclusion of protective materials such as rigid boxes and even Japanese newspapers. Fast delivery is another strong point, with many praising the efficiency of order processing and the punctual arrival of their shipments.

2 star reviews

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Michéle F.

Published on 16/02/2026 à 13h10 following a purchase from 29/01/2026

This is not the first time my order has gone wrong. I had to complain for it to be taken into account while the money had been transferred from my PayPal account. More than a week to receive the products; Since I couldn't place the order on the site, I called and placed my order by phone. I then accepted the PayPal payment and then nothing for at least a week until my second call this time to complain.

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JULIEN R.

Published on 03/02/2026 à 09h46 following a purchase from 17/01/2026

As indicated to your customer service, the Colissimo was dropped off at a different pickup point than the one I specified when ordering on your site. I therefore picked up the package with a 10-day delay. Perhaps avoid offering Colissimo as a delivery method?

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Cora Line V.

Published on 07/01/2026 à 10h10 following a purchase from 19/12/2025

When ordering, the quantity indicated is 4 on a table and 1 on the order form, as if it were a set of 4 bowls, but in fact there is only one bowl... The bowls are very beautiful, but the site needs to be reviewed!

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Response from Nishikidôri Published on 15/01/2026

Hello Cora,

Thank you for your feedback. We are delighted that you like our bowls! We understand the confusion regarding the displayed quantity and we apologize for this inaccuracy. Your opinion is valuable and we are actively working to improve the experience on our site. Please do not hesitate to contact us if you have any questions or suggestions.

Best regards,
The Nishikidōri team

anne W.

Published on 31/05/2024 à 21h16 following a purchase from 17/05/2024

thank you for the care taken with the packaging! less tape and it would be perfect. however, apart from the fact that the parcel sent by chronopost arrived 24 hours late, it was delivered in a consigne pickup (i hadn't asked for this), so there was no delivery note or carrier to open the parcel in front of and report any problems with the merchandise. in these circumstances, how do you proceed in the event of a problem? in addition, the suribachi has an aesthetic defect - a scratch on the grooves. this is surprising for a japanese product on sale.

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