Customer reviews of NKD Puzzle

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 588 published reviews
5 538 91% 4 31 5% 3 7 1% 2 6 1% 1 6 1%

1 star review

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Yannick P.
Rating: 1 out of 5
following a purchase from 02/03/2024
Hello, unfortunately I'm not at all satisfied with the product. I ordered the Puzzle Box Minipunk +, it took me less than 7 minutes to open it and my friend too! a single unattached piece to remove and voila ... open. Buying a 99€ product, with a long delivery time, I really thought I'd spend a few hours racking my brain. We tested other brands, especially German ones, at low prices, with a minimum of 2 hours to open them.
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Response from NKD Puzzle
Hello, Thank you for your feedback, and we're sorry to hear that the Puzzle Box Minipunk + didn't live up to your expectations. Normally, opening this model requires five separate movements. If this was not your experience, there may indeed be a problem with the unit you received. It's important to note that our products, including the Minipunk +, are made in small batches and designed not only as puzzles, but also as works of art. If you're looking for greater complexity, we recommend you consider our Architecto or Tetra models, which have challenged even the most experienced users, often requiring more than four hours to solve. Could you please provide us with some photos of the puzzle as it currently stands? This would help us to better understand the problem and offer you the most appropriate solution, be it a replacement or some other type of compensation. We appreciate your feedback and hope to resolve this situation to your satisfaction.
B
Boris B.
Rating: 1 out of 5
following a purchase from 17/08/2023
A little disappointed with a puzzle to assemble, because even when I was very careful, a piece broke off when cutting a plate, so it was impossible to finish the puzzle, everything was lost.
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Response from NKD Puzzle
Hello, it can happen that a part breaks. We are here to help you make a success of your assembly. Send us an e-mail at [email protected], with your postal address, product name and part number, and we'll send it to you free of charge! So you can finish your box!
J
Jose B.
Rating: 1 out of 5
following a purchase from 15/12/2021
the puzzle has arrived on about 3 weeks. too long time, I know had some problem in the sending. But the puzzle is very nice.
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Response from NKD Puzzle
Thank you for your comment. We have encountered problems with the carriers of your package and we apologize for it. We are delighted that you like the product.
R
Rick S.
Rating: 1 out of 5
My order has not been delivered even though the NKD website says it has been delivered. I also get no response when I try to contact them. Disappointed
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Response from NKD Puzzle
Hello, I take you to excuse us for that I launch a research to know where is your parcel and why we did not have your messages. It's probably lost by the carrier...Don't worry, we can reship your order, just confirm your address.
T
Tyler N.
Rating: 1 out of 5
Way overpriced for a diy kit. Plus the lack of steps make this a no go for me.
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Response from NKD Puzzle
Hello,
We want the satisfaction of our customers, can you tell me more about what you need to be able to build your puzzle boxes? So that I can help you as best I can.

Best regards

Julien / [email protected]
O
Olivier A.
Rating: 1 out of 5
The shade supplied is largely insufficient in quantity and the color of the item does not match the description. Varnish not supplied.
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Response from NKD Puzzle
Hello,
I've just read your feedback on our guaranteed reviews, and I'd like to offer you my help. having tested our kits myself, I can assure you that there's more tint than you need, if the application is carried out correctly. you need to wipe your brush well and stretch the tint well. (you need to load your brush very lightly, and apply with wide, rapid movements).
Otherwise you'll end up with a shade that's much too dark and you'll run out of tint...I can offer to send you back a set of plates and tint so that you can make your kit and be satisfied!
Just confirm your address and we'll take care of the rest.
Have a nice day.

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