Customer reviews of NKD Puzzle

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9,7 /10
Overall rating: 9,7 out of 10
Based on 588 published reviews
5 538 91% 4 31 5% 3 7 1% 2 6 1% 1 6 1%

Reviews 1, 2, 3 and 4 stars

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T
Tyler N.
Rating: 1 out of 5
Way overpriced for a diy kit. Plus the lack of steps make this a no go for me.
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Response from NKD Puzzle
Hello,
We want the satisfaction of our customers, can you tell me more about what you need to be able to build your puzzle boxes? So that I can help you as best I can.

Best regards

Julien / [email protected]
V
Victoria G.
Rating: 4 out of 5
following a purchase from 26/05/2021
I expected it to be more complicated
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Response from NKD Puzzle
Thank you for your feedback and your confidence in us.
We have different products with different levels of difficulty for assembly and for solving the puzzle.
M
Mathieu P.
Rating: 2 out of 5
My opinion doesn't really matter to you because I've already replied to a message, but you haven't replied back.
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Response from NKD Puzzle
Hello Mathieu, thank you for your message.
The Minipunk is indeed very simple to solve, it's perhaps more of a piggy bank than a real headache, it was originally only intended to be sold as a kit to build yourself, we had a lot of demand for having already assembled it which led us to offer it as well. All our products are designed and manufactured in Lodève using French raw materials available as close to home as possible.
This ethical approach does not allow us to offer products at the same price as the other boxes you may have solved. It's a choice, and the difference in price is due solely to the cost of French labor and materials.

Yours sincerely.

Julien
O
Olivier A.
Rating: 1 out of 5
The shade supplied is largely insufficient in quantity and the color of the item does not match the description. Varnish not supplied.
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Response from NKD Puzzle
Hello,
I've just read your feedback on our guaranteed reviews, and I'd like to offer you my help. having tested our kits myself, I can assure you that there's more tint than you need, if the application is carried out correctly. you need to wipe your brush well and stretch the tint well. (you need to load your brush very lightly, and apply with wide, rapid movements).
Otherwise you'll end up with a shade that's much too dark and you'll run out of tint...I can offer to send you back a set of plates and tint so that you can make your kit and be satisfied!
Just confirm your address and we'll take care of the rest.
Have a nice day.
M
Michael B.
Rating: 2 out of 5
Puzzle to simple to solve. Same mechanism on all four sides
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Response from NKD Puzzle
Indeed, the Silver city is the simplest of our Puzzle Boxes to solve, it is only an appetizer, the Architecto will give you many more challenges!

https://nkd-puzzle.com/fr/diy-puzzle-box/60-puzzle-box-architecto-en-kit-.html
F
Fabrice O.
Rating: 4 out of 5
Very nice to assemble, but I'll take off one star for the average precision once assembled when sliding the elements.
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Response from NKD Puzzle
Hello, thank you for your comment. As indicated in the instructions, you will need to make adjustments to certain models, as wood is a living material. However, we are continuing to invest in even more precise, high-performance machines to further improve the quality of our products, to make assembly even easier and more enjoyable.
Julien
P
Philippe L.
Rating: 4 out of 5
following a purchase from 09/10/2020
I received the parcel by mondial relay, without any extra cost. I had a few difficulties with the assembly, especially with the fitting of the small tenons into the holes provided, and I had to chamfer them to ensure that they engaged properly and that the final fit was correct. Sometimes you have to force the pieces together to avoid any irregularity in the final appearance, without breaking or damaging any parts. The result is magnificent.
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Response from NKD Puzzle
Thank you for your feedback and your confidence in our products.
It is preferable to sand certain parts, using the paper included in the kit, in order to facilitate assembly of our products.
A
Arnaud B.
Rating: 4 out of 5
following a purchase from 07/04/2020
2 purchases from NKD Puzzle and I find their puzzles interesting. No delivery problems (apart from the Covid problem).
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Response from NKD Puzzle
Thank you for your feedback and the trust you have placed in us.
Do you have any comments to add so that we can aim for a score of 5 out of 5 for your next orders?
F
Francis P.
Rating: 3 out of 5
following a purchase from 07/05/2020
I think that your products are well designed and well made. I have no quality concerns with what I'd received. Only reason it's not 4 or 5 stars is pricing. I understand that your designs are proprietary and take talent and time - however there are sometimes similar products available cheaper.
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Response from NKD Puzzle
Thank you for your feedback and the trust you have placed in us.
The price of our products is justified for several reasons: French production, compostable materials, design time...
M
Michel R.
Rating: 4 out of 5
following a purchase from 04/09/2020
Fast delivery, product as described, good quality despite a color problem with the wood shades of the various plates.
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