English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
E
Rating: 4 out of 5
Hhh
Translated reviews
Customer reviews of NKD Puzzle
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 588 published reviews
Reviews 1, 3 and 4 stars
Reset filtersY
Rating: 4 out of 5
I gave a mini punk top to my nephew, very happy. My 11-year-old daughter made (with me) a very good Minipunk box and is very happy. I am doing the Mécanigma, very meticulous but exciting, lacking some precision on the parts to be varnished. At a certain stage, it is indicated to varnish all the parts, but only some parts are small blocking pegs and we have to sand them to insert them because of the varnish layer.
Translated reviews
Response from NKD Puzzle
Thank you for your feedback!
Your comments are important, we continue to improve!
Best regards,
Nkd teams
Your comments are important, we continue to improve!
Best regards,
Nkd teams
C
Rating: 3 out of 5
Smaller than I'd imagined for the price, and delivered straight from the box without a storage box, which could be used as a gift, perhaps with a user manual, even if the aim is to discover the logic yourself.
Translated reviews
D
Rating: 4 out of 5
No comment on the product, but the parcel was delivered to a different relay than the one chosen when ordering, which caused me problems collecting it.
Translated reviews
S
Rating: 4 out of 5
I have not start to building the box so I can not say anything yet.
M
Rating: 4 out of 5
Even though is quite expensive, is a word of art, and building it is very entertaining, though hard at some parts.
Y
Rating: 1 out of 5
Hello, unfortunately I'm not at all satisfied with the product. I ordered the Puzzle Box Minipunk +, it took me less than 7 minutes to open it and my friend too! a single unattached piece to remove and voila ... open. Buying a 99€ product, with a long delivery time, I really thought I'd spend a few hours racking my brain. We tested other brands, especially German ones, at low prices, with a minimum of 2 hours to open them.
Translated reviews
Response from NKD Puzzle
Hello, Thank you for your feedback, and we're sorry to hear that the Puzzle Box Minipunk + didn't live up to your expectations. Normally, opening this model requires five separate movements. If this was not your experience, there may indeed be a problem with the unit you received. It's important to note that our products, including the Minipunk +, are made in small batches and designed not only as puzzles, but also as works of art. If you're looking for greater complexity, we recommend you consider our Architecto or Tetra models, which have challenged even the most experienced users, often requiring more than four hours to solve. Could you please provide us with some photos of the puzzle as it currently stands? This would help us to better understand the problem and offer you the most appropriate solution, be it a replacement or some other type of compensation. We appreciate your feedback and hope to resolve this situation to your satisfaction.
V
Rating: 4 out of 5
Personally, I'm very satisfied with my order. But the puzzle is for my grandson, for his birthday, so he'll be the one to give me his opinion. I'll be sure to let you know.
Translated reviews
P
Rating: 4 out of 5
Very good puzzle in general. Very well done guide. Laser cutting sometimes burned the wood inside. Disappointed that wood glue was required, whereas Rokr and others only use mortise and tenon joints.
Translated reviews
Response from NKD Puzzle
Hello and thank you for your comment. In fact, on some of our kits, we've opted for gluing, to ensure that the work you've assembled is truly durable. For better durability, a clip will never replace good gluing. Have a nice day.
J
Rating: 4 out of 5
Complicated to assemble despite instructions
Translated reviews
Response from NKD Puzzle
We would like to inform you that our team is at your disposal not only by e-mail ( [email protected]) but also by telephone ( 09 50 55 61 24), to answer any questions or concerns you may have. What's more, we have a dedicated forum ( https://nkd-puzzle.com/blog/forum/) where our community can help each other out, and where we provide support in times of need.
We understand that everyone has their own learning pace and challenges. That's why we offer different levels of difficulty in our services and products. We encourage you to progress at your own pace, and don't hesitate to start with the simplest levels. Our aim is to support you every step of the way.
Don't hesitate to contact us by whatever means suits you best. We're here to help.
Julien
We understand that everyone has their own learning pace and challenges. That's why we offer different levels of difficulty in our services and products. We encourage you to progress at your own pace, and don't hesitate to start with the simplest levels. Our aim is to support you every step of the way.
Don't hesitate to contact us by whatever means suits you best. We're here to help.
Julien
B
Rating: 1 out of 5
A little disappointed with a puzzle to assemble, because even when I was very careful, a piece broke off when cutting a plate, so it was impossible to finish the puzzle, everything was lost.
Translated reviews
Response from NKD Puzzle
Hello, it can happen that a part breaks. We are here to help you make a success of your assembly. Send us an e-mail at [email protected], with your postal address, product name and part number, and we'll send it to you free of charge! So you can finish your box!
L
Rating: 4 out of 5
I loved putting the puzzle together with my 6-year-old son. I just found that the different pieces were a bit difficult to detach from their support. I was afraid of breaking them, and even with a cutter it wasn't easy. But my son loves it.
Translated reviews
P
Rating: 4 out of 5
The box is very well designed. However, some of the instructions are a little simplistic. The book is not read in logical order. A problem with the strong glue that no longer sticks (probably too old). Pleasantly surprised by the laser cutters, the quantity of material supplied was more than sufficient.
Translated reviews
A
Rating: 4 out of 5
Very interesting products!
Translated reviews
Response from NKD Puzzle
Thank you for your positive feedback.
G
Rating: 4 out of 5
Well-packaged parcel. Compliant items delivered with assembly accessories.
Translated reviews
Response from NKD Puzzle
Thank you for your positive feedback. We wish you a pleasant installation
G
Rating: 4 out of 5
Good product, easy to assemble. Point for improvement: I imagined a puzzle rather than a simple magic trick.
Translated reviews
M
Rating: 3 out of 5
Nice but my father-in-law prefers other brands. Better finish, he says.
Translated reviews
Response from NKD Puzzle
Thank you for your feedback.
Have a nice day.
Have a nice day.
N
Rating: 4 out of 5
Received promptly and delivered as ordered. One small part broke a little during assembly, but this was certainly due to the person who did the assembly, as everything seems precise and well finished. Would recommend.
Translated reviews
Response from NKD Puzzle
Thank you for your positive feedback. Au plaisir
C
Rating: 4 out of 5
Hello, I bought 4 items, the minipunk, the pyramido, the silvercity and the scriptum. All in kit form to assemble myself. For the moment, I've only assembled the first 3. General comments: the explanations are clear and precise. On the downside, extracting the parts can be dangerous, and I've had a few breakages. As for the minipunk, I had a lot of trouble fitting almost all the parts, especially the main hinge parts for the opening. What's more, it's impossible to force the parts, which are very long and thin at this point, and risk breaking them. I wasn't able to fit all the parts marked 5. As a result, the 16 covers didn't fit together, so I had to dig them out with a scalpel.
Translated reviews
Response from NKD Puzzle
Hello,
Thank you for your feedback. We do recommend using a cutter to make it easier to remove the pre-cut wooden parts, and the instructions tell you which parts need to be sanded and/or waxed to make them fit together better.
Don't hesitate to contact us for any damaged or lost parts, we always send spare parts free of charge and quickly.
Best regards,
NKD PUZZLE
Thank you for your feedback. We do recommend using a cutter to make it easier to remove the pre-cut wooden parts, and the instructions tell you which parts need to be sanded and/or waxed to make them fit together better.
Don't hesitate to contact us for any damaged or lost parts, we always send spare parts free of charge and quickly.
Best regards,
NKD PUZZLE
S
Rating: 3 out of 5
Fast service, the package was in order. However, I have the same problem with all my orders. Please find a delivery service that includes customs clearance, they add $18-25 per order for customs processing plus taxes.
Translated reviews
Response from NKD Puzzle
Hello,
We apologize for the inconvenience concerning customs duties, but since we ship abroad, we can't do otherwise... We already offer free shipping on orders over €50, so we can't take on the additional cost of customs clearance for our customers.
We apologize for this.
Wishing you a nice day.
Marjorie NKD PUZZLE SAV
We apologize for the inconvenience concerning customs duties, but since we ship abroad, we can't do otherwise... We already offer free shipping on orders over €50, so we can't take on the additional cost of customs clearance for our customers.
We apologize for this.
Wishing you a nice day.
Marjorie NKD PUZZLE SAV
T
Rating: 4 out of 5
Ras
Translated reviews
L
Rating: 4 out of 5
I enjoyed putting the puzzle together.
Translated reviews
F
Rating: 3 out of 5
Good product, but when I opened the parcel on the day I received it, I noticed that on one side of the plates 6 to 12, the wood looks as if it's been dampened (black spots can be seen (especially on plate 11)): I hope these spots won't be visible during assembly. Otherwise, the product is very well packaged.
Translated reviews
Response from NKD Puzzle
Hello,
Thank you for your comments, which help us to improve even further.
Our wooden plates are checked 4 times by the human eye, we try to be as vigilant as possible. If you wish, you can send us photos of your stained plates so that we can send you the corresponding plates via our after-sales service.
Wishing you a good day.
Marjorie
NKD PUZZLE SAV
Thank you for your comments, which help us to improve even further.
Our wooden plates are checked 4 times by the human eye, we try to be as vigilant as possible. If you wish, you can send us photos of your stained plates so that we can send you the corresponding plates via our after-sales service.
Wishing you a good day.
Marjorie
NKD PUZZLE SAV
A
Rating: 4 out of 5
A joy to assemble and solve. Excellent customer service.
Translated reviews
A
Rating: 3 out of 5
Very attractive but doesn't work properly
Translated reviews
Response from NKD Puzzle
Hello, thank you for your feedback, don't hesitate to contact us so we can help you get it working!
By e-mail :[email protected]
By phone : 09 50 55 61 24
By e-mail :[email protected]
By phone : 09 50 55 61 24
S
Rating: 4 out of 5
Great model, but a little short on 3D printing. Finishing not always precise. Some of the lacquered wooden parts were no longer suitable, and sanding them afterwards gave a borderline appearance. But it's a pleasure to get to the end and I'm so proud.
Translated reviews
F
Rating: 4 out of 5
Tip top! Just a little expensive for my small purse, but it's worth it. Bonne continuation et beau boulot! :-) Félix.
Translated reviews
J
Rating: 1 out of 5
the puzzle has arrived on about 3 weeks. too long time, I know had some problem in the sending. But the puzzle is very nice.
Translated reviews
Response from NKD Puzzle
Thank you for your comment. We have encountered problems with the carriers of your package and we apologize for it. We are delighted that you like the product.
T
Rating: 4 out of 5
Meticulous packaging. Precise wood cutting. Instructions for use a little light, but a very good product.
Translated reviews
Response from NKD Puzzle
Thank you for your feedback and the confidence you have placed in us. Our customer service team is available to answer any questions you may have regarding the installation of our products.
P
Rating: 4 out of 5
Promptly informed of a delivery delay, ditto when sent and received only a few days later. Clear, precise, complete, in a word, great. Keep it up, if everyone did it, it would be great!
Translated reviews
G
Rating: 4 out of 5
Perfect order processing and delivery time.
Translated reviews
L
Rating: 4 out of 5
The wooden parts are of very good quality, and the laser cuts are very clean. The 3D-printed parts are more complicated to work with, as they are prone to drips and blobs. My fitter, who has over 50 years' experience in assembling models in plastic, wood, etc., felt that additional views would have been useful at certain stages of assembly. Sometimes you have to play a guessing game to figure out where certain parts go, and if my assembler hadn't done a few blank assemblies, the puzzle would have ended up in the garbage can. The assembly is not suitable for a novice. On a positive note, the technical aspect of opening this puzzle is brilliant.
Translated reviews
Response from NKD Puzzle
Thank you for your feedback! We're continuing to improve thanks to you! in fact, we're working on improving the instructions to make assembly even more accessible! new upgraded version within 1 month. For plastic parts, a new perspective should also arrive with the Delta printers in which we plan to invest.
M
Rating: 4 out of 5
Serious company with good quality products, but you should be more careful about the quality of the wood used!
Translated reviews
Response from NKD Puzzle
Thank you for your feedback and the trust you have placed in us.
We use French poplar plywood for our objects.
We use French poplar plywood for our objects.
J
Rating: 3 out of 5
Very well made, but the box opens very quickly and I think the price is high.
Translated reviews
F
Rating: 4 out of 5
everything is very good.
Translated reviews
Response from NKD Puzzle
Thank you for your comment. We are happy that you like it.
R
Rating: 1 out of 5
My order has not been delivered even though the NKD website says it has been delivered. I also get no response when I try to contact them. Disappointed
Translated reviews
Response from NKD Puzzle
Hello, I take you to excuse us for that I launch a research to know where is your parcel and why we did not have your messages. It's probably lost by the carrier...Don't worry, we can reship your order, just confirm your address.
T
Rating: 1 out of 5
Way overpriced for a diy kit. Plus the lack of steps make this a no go for me.
Translated reviews
Response from NKD Puzzle
Hello,
We want the satisfaction of our customers, can you tell me more about what you need to be able to build your puzzle boxes? So that I can help you as best I can.
Best regards
Julien / [email protected]
We want the satisfaction of our customers, can you tell me more about what you need to be able to build your puzzle boxes? So that I can help you as best I can.
Best regards
Julien / [email protected]
V
Rating: 4 out of 5
I expected it to be more complicated
Translated reviews
Response from NKD Puzzle
Thank you for your feedback and your confidence in us.
We have different products with different levels of difficulty for assembly and for solving the puzzle.
We have different products with different levels of difficulty for assembly and for solving the puzzle.
O
Rating: 1 out of 5
The shade supplied is largely insufficient in quantity and the color of the item does not match the description. Varnish not supplied.
Translated reviews
Response from NKD Puzzle
Hello,
I've just read your feedback on our guaranteed reviews, and I'd like to offer you my help. having tested our kits myself, I can assure you that there's more tint than you need, if the application is carried out correctly. you need to wipe your brush well and stretch the tint well. (you need to load your brush very lightly, and apply with wide, rapid movements).
Otherwise you'll end up with a shade that's much too dark and you'll run out of tint...I can offer to send you back a set of plates and tint so that you can make your kit and be satisfied!
Just confirm your address and we'll take care of the rest.
Have a nice day.
I've just read your feedback on our guaranteed reviews, and I'd like to offer you my help. having tested our kits myself, I can assure you that there's more tint than you need, if the application is carried out correctly. you need to wipe your brush well and stretch the tint well. (you need to load your brush very lightly, and apply with wide, rapid movements).
Otherwise you'll end up with a shade that's much too dark and you'll run out of tint...I can offer to send you back a set of plates and tint so that you can make your kit and be satisfied!
Just confirm your address and we'll take care of the rest.
Have a nice day.
F
Rating: 4 out of 5
Very nice to assemble, but I'll take off one star for the average precision once assembled when sliding the elements.
Translated reviews
Response from NKD Puzzle
Hello, thank you for your comment. As indicated in the instructions, you will need to make adjustments to certain models, as wood is a living material. However, we are continuing to invest in even more precise, high-performance machines to further improve the quality of our products, to make assembly even easier and more enjoyable.
Julien
Julien
Account suspended
This trust certificate is no longer available.