The store consistently delivers on quality products and careful packaging, with many notes praising fast delivery and reliable fulfillment. Customers highlight a wide range of quality items, accurate orders, and packaging that protects contents, contributing to smooth, on-time arrivals. The service stands out for its responsiveness, professionalism, and steady, attentive support, with repeated appreciation for the team and the overall shopping experience. Overall, satisfaction is repeatedly described as high, with customers expressing trust and willingness to reorder.
The goods I ordered were replaced by other goods on the pretext that they were no longer in stock, whereas at the time of ordering there was sufficient stock. I didn't receive any order confirmation or e-mail asking if I agreed to the replacement. So I had no recourse. No reaction to my e-mail asking for explanations. Just a request for an estimate to which I put the minimum ...obviously...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2018
I ordered a product in stock and was informed that I would be delivered an equivalent glass.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2018
Wrong order sent due to mix up of 2 recipients but good order resent on phone request and first parcel kept_.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/03/2018
15 days since my order, still nothing, no information on the status of the order. The site does not respond. No after-sales or customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/03/2018
After almost 20 days, still nothing. Also no reply to the email sent and they don't answer the phone. Credit card charged immediately.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/03/2018
Not satisfied because you put products online that you do not have your shipping costs its expensive even if the purchase is a certain amount.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
No answer to my e-mail about the missing product to claim my credit.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/03/2018
Five products were missing and I would have liked a refund rather than a credit note that didn't include shipping costs. It's not normal to have to pay again for missing products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2018
Little choice but quality and not too expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2018
I'm a little disappointed compared to my previous orders, the order processing time was longer without me being informed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/02/2018
i don't recommend this site to anyone, a very bad experience which was the first and the last, received half of my order without warning me beforehand, received a parcel completely ripped all over with (expensive) products missing which were sent back to me 48H later but to contact customer service you have to phone about twenty times during the day to hope to get an answer. since february 28, i've been promised a refund for the missing products on the same day. here we are on march 7, still nothing and no one has replied. i'll never order from them again and i'm informing everyone of my misadventure.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2018
this spring, many malfunctions, no information from customer service and difficult to get answers if you contact them (email or phone)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2018
I had intentionally ordered small jars (4) and got large ones (2) !!!! It may be convenient for YOU, but not for me!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2018
A disaster, I had to wait 10 days for my order with moreover absence of all the fresh products not refunded, left in the form of credits which you do not know how to integrate in the second order. You notify them and they send you back items with errors and the wrong quantity and still no way of getting fresh items. To apologize, they sent me 3 chocolate bars and I still have 45 euros in credit notes with them! Very disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2018
bonjour le livre en anglais pas top il servira a caler un meuble!!!!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/02/2018
Order never arrived
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2018
This site offers excellent products but apparently has major problems with its carrier. This is the 2nd time I've placed an order and for the 2nd time: the delivery time exceeded one week. For my first order, the delivery man made a mistake and delivered to someone else! And for my 2nd order, placed on February 3... I don't know, it still hasn't arrived on February 14 (despite an announced delivery time of 48 hours). It's a shame, because I like the value for money of the products!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2018
First delivery: wrong parcel. We send it back. The next day, a parcel comes back: The same... No Comment...
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Response from Nos Meilleures Courses
Hello, We apologize for this repeated problem. I will take over this order. I have contacted you by e-mail so that we can resolve this situation. Sincerely, Manon
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2018
I still haven't received my order!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2018
Moderately satisfied with this site following my last order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2018
Published reliability in packaging: cookies damaged and not matching the choice made
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2018
The site is not practical.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2017
Hello, I really appreciate your business for the quality of its products and, until a few months ago, for the regularity of your supply. But for the past few months, certain products are always or almost always out of stock, and they're usually my favorites, which is a shame.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2017
The 48-hour deadline was not respected at all!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2017
Many diverse and interesting articles
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2017
The chocolate pieces were crushed and out of place. Disappointing for my son
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Response from Nos Meilleures Courses
Hello, We have taken note of your comment and regret it. We apologize for the delivery problem, but as the problem concerns a product and not the site, could you please remove it and replace it directly on the product page? Unfortunately, the vagaries of the postal service mean that we have no control over how products are delivered. We do our utmost to ensure that deliveries go smoothly, but sometimes parcels arrive damaged. In such cases, we are never reluctant to find solutions to the customer's advantage. Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2017
The seller didn't warn me that I was out of stock, I could have ordered another item instead of receiving a credit note...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2017
brands and products change too often ....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/09/2017
this test should arrive in about ten days so that I can answer you. 1 stars correspond to this lack of time...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2017
problem with items ordered: one packet of quinoa ordered, received one packet of chickpeas. I ordered brown cane sugar, but received light cane sugar. I had chosen this site because it had all the items I had chosen. What a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2017
The products are of very good quality but are still more expensive than in organic stores, which is a bit of a shame. Delivery was not very easy, to be reviewed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2017
Excellent quality products and responsive customer service, but the delivery was a real problem. The first time the parcel was full of oil... so we refused it. A new one was sent to us and again the box was full of oil, one of the seals was broken at the top and there was oil on the seal... I think the seal was already broken when I packed it... but it's clear that the delivery drivers aren't paying attention. The driver took the parcel and turned it upside down, unbelievable! Clearly something to be improved here...
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Response from Nos Meilleures Courses
Hello, Thank you for your e-mail encouraging us to further improve the quality of the protection of our parcels. Without wishing to offload us, it is true that many delivery drivers are not very tactful with parcels. In any case, please do not fail to send an e-mail to [email protected] in order to proceed with compensation for these incidents. Sincerely, Bastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2017
no information on products " out of stock "
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Response from Nos Meilleures Courses
Thank you for your email. In order to improve our services, could you please tell us what information you would like to see about these products "out of stock"? Sincerely, Julien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
site become difficult at the level of the payment repetitive passwords telephone number not accepted for the payment etc.... it was very easy for my first orders!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2017
It's not the site that's the problem, but the delivery: I had ordered fragile products and some arrived broken!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2017
An interesting choice, fast delivery but disappointing after-sales service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2016
Didn't respect the right of withdrawal: after sending back the parcel because it didn't suit me, I still haven't been reimbursed. So I'm moving on to the next stage: formal notice, then court proceedings if necessary...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2016
No product search button
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2016
I did not order on this site but on Priceminister. On the other hand, the delivery did not take place on the planned day but the following day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2016
More vegan products would be great!
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