The store consistently delivers on quality products and careful packaging, with many notes praising fast delivery and reliable fulfillment. Customers highlight a wide range of quality items, accurate orders, and packaging that protects contents, contributing to smooth, on-time arrivals. The service stands out for its responsiveness, professionalism, and steady, attentive support, with repeated appreciation for the team and the overall shopping experience. Overall, satisfaction is repeatedly described as high, with customers expressing trust and willingness to reorder.
Order validation and shipment are extremely fast. Delivery costs are very reasonable. The choice of products is large and very interesting. However, I'd like to draw your attention to the packaging: some of the products we receive are crushed or misshapen. We now have a code that gives us a 3% discount and a mystery product: this is very much appreciated, as we are very loyal to the site and its products... but we didn't receive a mystery product in our last parcel, or was it the tea bag attached to the website's promotional flyer :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2013
An oversight in the order repaired in 24 hours without endless palaver (just one email!): good, responsive customer service. Short delivery times and well-protected parcel.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2013
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2013
very fast delivery; good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2013
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2013
Fast service, quality product and correct after-sales service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2013
Easy ordering. Easy home delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2013
I am very satisfied with my purchases.<br /> However I wanted to point out that<br /> the best before date on the small butters was<br /> 03/2013 and that on the potato chips 04/2013.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2013
Use of the site is fairly straightforward (notably the ability to return to the previous page at the bottom of the page), but it's more complicated to go directly back two steps in error, as the tree structure isn't sufficiently visible.<br /> <br /> The search by product type and brand is interesting.<br /> <br /> The display doesn't work with Opera.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2013
Very good service. Neat presentation for delivery. Fast turnaround.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2013
Good, but we didn't find all the organic products we were looking for like corn flour and chickpeas.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2013
Good preparation.<br /> However, some of the products ordered appear to be available on the purchase site, but surprise, they are no longer available on receipt of the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2013
On the other hand, we often have the problem of delivery to the wrong address. <br /> We've changed it, so even though the information is correct, you're still delivering to the old address. <br />
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2013
good performance
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2013
fast with good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2013
Simple and complete, everything is grouped together on one site, which is great. If there were no plastic to wrap the tea bags, it would be even better.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2013
As a former customer, I am always satisfied with the service offered and I order regularly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2013
Very good, but stock-outs are not always indicated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2013
some minor packaging problems but quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2013
Very good performance.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2013
I am very satisfied with the service provided. It's extremely fast, the delivery follow-up is well done, and the little bonuses are very pleasant surprises;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2013
The package received corresponds to what was ordered. Received 1 day before expected date. Carefully packed. Nothing to say!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2013
Hello, sometimes the weight of the product with its photo is missing and the prices are still high for a student who has chosen organic. But I am satisfied with the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2013
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2012
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2012
GOOD OVERALL!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2012
Disappointed by the quality of the container (bamboo basket costing over 8 euros, not worth it).<br /> As for the contents, it was ok and the staff were very pleasant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2012
Disappointed by the quality of the container (bamboo basket costing over 8 euros, not worth it).<br /> As for the contents, it was ok and the staff were very pleasant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2012
I am very satisfied because the depot is close to my home. It works well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2012
satisfactory service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2012
Thank you for providing us with natural and organic products. I've also really enjoyed discovering specific products from a French region or a foreign country without having to travel. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2012
Good site with (very) good products, but some products lack a complete list of ingredients.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2012
Excellent lead time <br /> Excessive shipping costs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2012
Very good service<br /> - delivery date kept<br /> - very well packaged<br /> - product corresponds to demand
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2012
very satisfied with your services (3 purchases made with Alter Eco).<br /> only downside: 3 packets of organic flour arrived stale because the package was not reinforced enough.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2012
Great products, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2012
Good, no problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2012
Payment by check allowed and not penalized by an interminable wait, regular news of the progress of the order, and decent prices. I'm very satisfied with your site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2012
nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2012
the staff and products are TOP<br /> the store is convenient to get to<br /> but logistics need to be more efficient
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